Staying on top of accounts is very important to me.
Very professional staff who are willing to obtain the best coverage and rates.
Simone has been very responsive from the first time I called because we were moving to Rhode Island and needed new insurance.
The few interactions I have had with this agency have been very good. At one time or another I think I have spoken with everyone on staff and each one has been pleasant, helpful and efficient.
I have been with Allstate for almost 10 years I have both my cars and renters insurance with them and I have to say I have not been disappointed with them at all I get inexpensive monthly payments for full coverage and their customer service is excellent and always a quick response t any questions you may have thank you to Norma who is an expert at what she does.SincerelyMelissa and John Guardarrama
We switched my insurance coverage to Simone Fargiorgio Insurance Agency(Norma) and haven’t been sorry since. I have never received such a high level of customer service and professionalism from any company, especially an insurance organization. I’ve had very few claims, but when I did, I received very prompt responses and the claims were resolved very, very quickly. Outstanding and prompt service all around.
Ive been coming here for insurance advice and help for about a year now. All the woman on staff are professional and very competent when it comes to their job. The work environment is clean and I never have to be wait for service. Lillian (sorry if I spelt your name wrong) is amazing.BUT I recently was switching insurances and I needed someone from the office to confirm with my new insurance that I had them for the past couple of months. Sadly the owner picked up and gave me really bad customer service over the phone. When I switched the line over to make it a 3 way so he could confirm with my new insurance he hung up the phone. He wouldnt let me speak to Lilian and kept telling me I wasnt in the system.I was going to give this 1 star but I dont want it to affect Lillian and the rest of the staffs job. When it comes to you Simone you need to learn how to not be a jerk.
This agent is both unprofessional and unethical. I will be issuing a formal complaint to the State of Rhode Island, Department of Business Insurance Division, as well as Allstate Corporate offices.
Ask him.!!
Excellent service!