Horrible insurance company! Im a contractor doing work on a single older womans home. The customer saved for over a year to have some exterior work done on her home. During the process, after removing the siding of the home. We found severe water and termite damage hidden in the walls but not visible inside or outside of the home. The damage was on structural framing . I suggested that the owners call her insurance company because the damage was structural and needs immediate attention. Liberty mutual told her that the damage was not covered because its more than 14 days old. Its hidden in the walls!of course its more than 14 days old! I called on her behalf and pointed out the termite damage, was told thats not covered either! I asked if any of this was explained to her before taking her money? Was told if she asked it would have been.. but they would be happy to explain it now! After taking her money for years and denying her first claim! So apparently liberty mutual only covers your home if a maple tree falls on your house, on a sunny day, on the 3rd Wednesday of the month, if the months name ends in a vowel! Horrible! Shame on liberty mutual and your CEO! I will continue to tell this story to ever customer I have in Rhode island, Massachusetts, and Connecticut. I will also post on every platform available. Liberty Mutual is horrible and untrustworthy! Taking advantage of the elderly! SHAME ON YOU!

Jennifer Bergeron is absolutely amazing to work with. I am recently engaged and Jen made it super easy for me to get insurance for my ring. She was able to cover the entire cost of the ring at an extremely low monthly/yearly fee! I could not be happier and would work with Jen again in a heart beat!

I had been a Liberty Mutual Auto Insurance Customer since 2003. This year when I received my renewal, I hit the roof! The premium for my 13 year old car without collusion insurance was over $200 a month! I shouldnt have been surprised because for some reason every year as my car gets older, my insurance premium has increased and I havent had an accident or filed a claim with Liberty Mutual in well over 10 years. I had called them several times to see if there were ways we could decrease my premium. On my last call I was told I had the state minimum liability and all of my additional options had been exhausted. I shopped around for another insurance Carrier, and once I got in touch with the Geico, not only was my SIX month premium only $40 more than my MONTHLY premium with Liberty Mutual, the representative also told me that I had coverages well over the state minimum requirements and asked if I wanted to reduce any of them. Its disappointing that Liberty Mutual couldnt be honest when I had contacted them about lowering my premium. I had been their customer for almost 20 years. You would think they would want to reward loyalty and retain their customers rather than charge FOUR TIMES more for premiums than their competitors. Call around before committing and scour your documents to ensure that youre not being charged for additional coverage that you neither need nor agree to.After reading the other reviews, a couple more things:When I bought my house, I got homeowners insurance through Liberty Mutual. Two weeks after the policy started, I received an email informing me that my insurance was being canceled because the property wasnt considered to be owner occupied. Nobody ever knocked on my door or called to see if I was living there. If they came by at night and saw no car in the driveway or lights on its because I work nights. Im not sure how they arrived at this determination. It was eventually resolved, but it was completely erroneous and unnecessary in the first place.Last year, I was involved in a head-on collision. It was determined to be the other drivers fault, but I called Liberty Mutual to report the accident. Because the other drivers insurance company was responsible, Liberty Mutual left me in the lurch to deal with that other insurance company by myself. Im not sure exactly what I was paying for for all these years.

Very disappointed that no one reached out to me after my accident!!!!!!! Been with them for over 19 years!! Very very disappointed ☹️

A HUGE thank you to Chris Chappell!! Thank you for listening to my concerns and figuring out what was best for my family. Thank you for answering all my questions at random times of day, and always getting back to me instantly. Finally, thank you for saving my family over $150 a month in car insurance!!!! If i could give you more than 5 stars I would. So instead I will give you all the referrals I can!

I have had such a positive experience working with Chris Chappell! Not only did he save me money on my car insurance, he took the time to talk with me and thoroughly explain the ins and outs of my policy. I have never had an insurance agent do that before. His explanations of why he was suggesting certain terms left me feeling confident that I had the right level of protection for the right cost. He is knowledgeable and honest which I really appreciate!

Chris Chappell with Liberty Mutual does a wonderful job with his clients and partners. He truly cares over their overall well-being. I would recommend Chris to anyone seeking an insurance professional who needs that personal touch and attention!

Ive been with pretty much every insurance company and feel that liberty mutual is hands down the best outta all of them best prices and products and customer service is second to none I will be with them till I no longer need insurance lol give them a shot u will be surprised everybody ask me how come my policy is so cheap I have 6 cars some full coverage and i pay less then a friend of mine with 2 cars 💪😎 keep up the great work liberty mutual Im definitely hear for life

Chris Chappell is amazing!! I recommend him to all my clients, he takes his clients seriously and walks them through everything and answer any questions that may come up. Thank you Chris! You’re awesome!

Thank you so much Chris Chappell for all your wisdom with my insurance questions and needs. Not once did you try to sell me insurance, but actually were more concerned with my needs than anything.I now carry Renters insurance, pet insurance and an umbrella policy with yall.I also send all of my pet clients to your business.Thanks again! A true friend, not just a salesperson.

Chris Chappelle is an incredible asset to have represent you for your insurance needs. He is genuine, and finds the correct insurance case by case, not scripted like most over the phone transactions. He helped my girlfriend and I get the right coverage, for several hundred dollars less over a year. Thank you Chris!

Chris Chappell is the absolute best. He has helped myself, family members, and friends save thousands on insurance. He’s always there to answer questions as well. I highly recommend him to anyone looking for homeowners or auto insurance!

I would like to send a special thanks to Marcus Alves and his Manager. I had no doubt when I reached out to him that he would be there for me. With the stress level that is maxed out already due to the nations current health crisis, it was a sigh of relief knowing I have him on my side. THANK YOU..THANK YOU!

We just signed up with Liberty Mutual and our agent was phenomenal. Our previous insurance company gave us a hard time about cancelling with them. Our Liberty Mutual agent handled that for us. Their rates for us on home and auto are better than our previous company for the exact same coverage. Since were new to the company, I will try to repost if anything changes.

I have nothing but great things to say about Jennifer Bergeron at Liberty Mutual in Cranston. Her willingness to assist people is matched only by her follow-through and making you feel comfortable. I highly recommend her!

Ive never been more upset with an insurance experience as I am right now. I called months ago and informed Liberty that I was moving states and Insurance companies. I was never advised that I needed to cancel my plates or the insurance would continue to run. Now, months in, I have been doubled billed for insurance. This is completely unacceptable. I dont have money to throw away like this. I was just on the phone with a man trying to resolve the issues and cancel the plate and he asked me to hurry up because he had other people on his call que. After so so many years of using and recommending this company, I will never speak highly of it again and advise those I know to look elsewhere for their coverage.

I have had Larry Labadie as an agent for longer than I can remember. He is always there for me. Every single time I call he either picks up right away or calls me back within five minutes and takes the time to answer all my questions. I have been approached by countless other insurance companies over the year but I always turned them down because I love knowing I have Larry. High recommended for car, home, pet, and life insurance!

Chris Chappell is flat out one of the most honest guys I know, he takes care of his customers like they were his own family - I highly recommend Liberty Mutual, call Chris hes the BEST!

World Class experience. Very nice agents who are extremely professional.

Chris Chappell is one of the sharpest guys I know, His customer service is 2nd to none and he REALLY cares about protecting his customers. Highly recommend him.

Great insurance company, kind of pricey, but reliable.

Terrible insurance company. They cancelled my homeowner policy claiming that the house was not occupied and refused to budge despite documentation showing that this was incorrect. Then they had the audacity to charge me a higher fee because my policy didnt go on a full year. Complete racket, STAY AWAY

Do NOT get insurance from this company!!! Go ANYWHERE but here! We were paying 1135 dollars a month for insurance due to a mistake with Lexis Nexus and were signed up for auto-pay with Liberty Mutual. So one month the account was short by $71 due to an overcharge on another bill. Spoke with customer service at Liberty Mutual and was told it was no big deal, that we could pay it the following week. Long story short, they cancelled our policy with no warning and when we found out they wanted us to pay the $71 and the remaining balance for the YEAR!! Close to $8000! Now Im insured with HIROAD and my bill each month is around $450 per month. They actually decrease my bill depending upon how I drive each month!!!!

I have had my car insurance with Liberty for more than 50 years!

Prices were good and the staff are awesome!

Increase insurance rate right track dont do not do it in winter time

They raise there prices every year they settle claims and dont even let you know how they ruled they basically just say yes to who ever makes a claim they dont care cuz they raise your rates. Seriouse no no your supposed tio fight for me

To much money a month card insurance

This company is horrible,my wife was hit by one of their clients,and now its a run around,waiting a week and a half now,just for them to figure out the value of her car,which is totalled,because they have to figure out all the damage to the other 3 cars involved.

Prices are extremely high!

Did the thng

Have to talk again