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Renewal by Andersen of NJNY Metro
70 Jackson Dr Suite A, Cranford, NJ 07016, United States
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Renewal by Andersen of NJNY Metro

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Review №1

The windows are expensive but very nice. Unfortunately, the sales team and the tech team either dont communicate properly or they do not know the product well enough. The salesman was terrible and lied to us several times. He clearly needed more training. I think hes been fired since our purchase. The people who installed the windows did a great job, but the ones who measured before the install didnt get the measurements right or just gave us the wrong information. We ended up having to buy new blinds despite sales and techs telling us 2 inch would fit without the quarter round and 1 inch would fit with it. They were wrong. We spent $1300 on new blinds which had to be installed above the windows as an outside mount and thankfully they look better than what was there.My favorite part in this mess was when the salesman told us that there would be no tear out of the current trim but he didnt seem sure so he added to the contract that we have a right to cancel. After missing for several days, he informed us that we would have to tear out the trim and the sill. I told him were going to cancel because there was too much uncertainty. On my anniversary with my wife, he calls and threatens us saying that were past the cancellation point in the contract and well be charged if we cancel. I think the cancellation period is 3 or 5 days. It took him a week to respond to my calls and texts about the trim so it just seemed like a scam. I told him about the contract and he begged me to let his manager come to the house to look at it. The manager gave the wrong information just to save the sale, but as I said, the final product looks good after we spent the money on new blinds.Overall the windows look great but the company has been miserable to work with. The men who installed the windows were great though, thank God. 5 out of 5 stars if I didnt have to deal with sales.Would I use them again? If I save my money and get an honest salesman who knows what he is doing then maybe. We replaced a large picture window this time. Im not sure if wed spend so much for the other windows.Sales: 2/10. Installers: 10/10. Final Product: 9/10. I give the final product a 9 because I had to spend $1,300 for new blinds and have them installed outside mounted despite sales telling me 1 inch inside mounted would fit, which I could install myself. Aggravating and expensive journey but in a year I will be thinking about how nice it looks and not how difficult the process was.

Je
Review №2

They replaced my old, rotted entry door. The new door looks amazing. They paided attention to detail when installing it. Filling in any cracks, making sure everything was aligned. They were also very nice and answered all my questions. I would definitely use them again for the patio doors that I want to have done next. Highly recommend!

li
Review №3

My Anderson Window installation process was very professionally done and reliable.Their representative was very informative when placing my order in person and his follow up was more than well received with awesome surprises :)The installation team were quiet and very respectful of my home . They work diligently to get the job done perfect . I highly recommend them.

La
Review №4

Since spring 2018, the flimsy plastic on our Renewal by Andersen window screens have been breaking when I attempt to remove screens to clean windows. I have been complaining to my husband to contact your company since then, but unfortunately it has taken this long to finally take action. I am highly upset with the quality of these screens that are a part of this window system that we paid over forty thousand dollars for and feel that this is a manufacturing flaw or intentional cheap make to break situation.It is confusing to me that no other reviews have complained about this; are we the only ones who’s got these type of screens or has no one else cleaned their windows? The following photos are screens that have plastic corners and support brackets around locks that have broken. I have found this to be very upsetting to pay this much for warranty for windows and then be told that there is a charge for fixing these cheaply made screens.

Su
Review №5

The installation crews were very professional and neat. They took time and care to ensure a quality installation and cleaned up after they were done. The company also sent in their own inspector to ensure the work was done properly. It did take 3 months to get all materials delivered due to the pandemic but the project coordinator kept us informed with project progress. The windows and doors are very nice! All in all, I highly recommend this company!

La
Review №6

Bill showed up the first hour of a two hour window. He was polite and ready with necessary parts and tools for fix. Fix was completed quickly at no cost. Thanks Bill, another plus for Renewal by Andersen!

TK
Review №7

Sales and installation teams are professional and responsive. Windows look good. They are more expensive than others and I have not figured out what makes them stand out. I am told they add value to the home They use pre primed wood which tends to have blemishes. One must plan to do painting soon after installations. Overall I give five stars for the professionalism of the teams I had the chance to interact with. Overall it is a four star because I am unable to see additional value for a line of windows that is most expensive in the market

Pe
Review №8

Lou Testone was very helpful. The window is of very high quality and it’s beautiful. The first installation crew, did a poor job in the interior trim work, so Lou had a second crew come in and redo the trim. It’s now perfect !

Sc
Review №9

Prompt, courteous and respectful resources from Initial contact, coordinating many factors with HOA, scheduling, installation and follow up. This is pride in ownership and choosing the right company to do everything excellent without exception. Thank you!

Al
Review №10

We had a big project to do on our old single family home. I am so pleased with the process and the products from Renewal by Andersen NJ/NY Metro…from the local client representative who spent a lot of time with us from start to finish to the top notch installation team who did a beautiful clean job. Communication with all was easy and they delivered on what they said they would do. I couldn’t ask for more and would recommend their products and services.

Je
Review №11

Repairman was prompt, efficient and courteous.Repairs were expertly & quickly completed. Doesn’t get any better than this!

Da
Review №12

The team was great! They were friendly and communicative. One of the team members offered to wipe down some of my daughters toys that were near the installation site. The installation leader told us he might take off his mask outside for breathers, so if we see it off then that’s why. I thought the team was very professional and did an awesome job installing our new sliding door on our 100+ year old house!

Al
Review №13

We were very pleased with the installation! The initial home consultation with Andrew & follow up with Steve assured us we were in good hands. We were given our options & all the details of each choice. The crew came as planned with Roberto directing his team. Alicia cheerfully & competently kept us in the loop throughout with texts of her contact number and updates in scheduling as well as prompt post-installation follow up. The doors were installed quickly with careful attention. The crew was competent, courteous, efficient & neat.The supervisors clearly explained the plan of action & discussed the finished product. Fine experience!

Fr
Review №14

From start to finish this company was professional, communicative and great to work with. Product speaks for itself, stylish, functional and higheatbif quality. I could not recommend thus company more.

Th
Review №15

Best service I have ever received they did a outstanding job. Would rate it 100+ Very satisfied with the whole process.

Pa
Review №16

The installers were punctual and kept noise to a minimum. They also cleaned up everything. Four of the five windows were installed…the windows look very nice and will help keep my energy costs down.There was a problem with the fifth window which will necessitate its replacement and installation at a later date: hence the four stars.

In
Review №17

Very professional, the first thing they did was putting cover on the floor and nearby furniture.The guys were very courteous and friendly, Im very happy with my windows.

Ry
Review №18

Renewal by Andersen provided professional services and a gorgeous product. The team was so extremely nice and helpful throughout the process of getting our windows replaced. My home was left as it was when project started and no mess was left behind. All my questions were answered. I love my new windows. So easy to operate.

Ma
Review №19

This company turned out to be everything they advertise, from their sales rep to their product and their installers. The product appears to be high quality. One of the reasons I chose Anderson is because they are an American company who employ local people. They stay in touch before, during and after the installation. The installation team was extremely professional and I could tell that they take pride in their work even though they were working in 90 degree heat ! The installation coordinator was in touch throughout the process. During the installation, the sales rep checked in and an inspector arrived to make sure everything was going smoothly. I really can’t say enough about this company. It was a totally positive experience and I highly recommend them without reservation.

De
Review №20

I must rave about the men that came to install my front window! Andrew and his partner( sorry- I forgot his name) are craftsmen! They went above and beyond to make not only the experience awesome but their workmanship, caring, attention to detail, and wonderful attitudes made my day wonderful! I was enthralled watching them work. What looked perfectly fine to was not to them and until they deemed it perfect - which it was- they would do this or that to accomplish whatever it took. They worked in 98 degree weather outside (. Which with heat index to be 104 degrees as if it was a cool Spring day. They created an amazing piece to fit under a feature they I wanted left to have character outside hanging over window on my porch that adds a clean and finished look. Nothing! Not even the cleaning up was rushed ! Every detail inspected and cleaned as well. Their work ethic was as if they were installing my window as they would for one of their family members or themselves. I feel so Blessed to have had Andrew and his men at my home.

Ja
Review №21

Windows and door look great. Installation went well with a professional no nonsense installationcrew that left the work site cleaner than found. Would recommend to all looking to replace their windows or doors.

Sc
Review №22

The installers arrived on time and treated me, my family and my home with the utmost respect. They were extremely knowledgeable, personable, professional and courteous. They followed up through the entire process and the workmanship was top notch. Very pleased with the end result. Their product was far superior to a window I had replaced a few years ago with a local contractor.

Fe
Review №23

We needed a sliding door replaced and chose Renewal by Andersen. The salesman, technician and the installer were all professional, friendly and on time. The installer clearly had experience and did a great job. The door was installed faster than we expected, with no mess was left behind. The door looks and works great- all around, a very positive experience!

Br
Review №24

My wife and I met with Project Specialist, James Neal. He was prompt and we were pleased with his professionalism and knowledge of the company and different types of replacement windows on the market today. He took the time to answer all our questions. We have entered into an agreement with Renwal by Andersen to have our windows replaced. I will provide a review once the project has been completed.

Ma
Review №25

From beginning to end, a very smooth and pleasant process. The sales/design rep was very professional, very friendly, knowledgeable, respectful, and quite friendly. Having her at our home to discuss our project was a pleasant experience. We were shown all options, material samples, and a brochure. It was clear what our options were and looked like.The person who came to do the measuring was also very professional, friendly, and helpful. Respectful of our home.The installers were great. Excellent. Very neat, efficient, respectful, professional, and just great. They left everything clean, better than they found it.I highly recommend Rebewal by Andersen. The windows are of excellent quality and every person on their team, from the staff in the office making/receiving calls to the installers, was helpful and great.

Mi
Review №26

Everyone on the team was very friendly & you can tell by the excellent installation of the windows that they take pride in their work. They also did an excellent job of cleaning up afterwards. I’d have this team come back anytime.

Ed
Review №27

Professional service. Extremely efficient and effective use of time and resources.

Jo
Review №28

Very satisfied. My concerns were addressed quickly and completely.

Lu
Review №29

Highly satisfied with the installation of new windows throughout my entire house. Crew came in at roughly 8:30 am and were finished by about 7 pm. They were neat, careful and highly skilled in installing the windows. They were courteous and respectful and informed us throughout the entire day of what they were doing next. They were careful not to break anything or have any types of accidents with breakables in each room. Answered our questions and made sure everything was left clean, both indoors and outdoors.Windows look fabulous! Gives the house a totally updated look. The windows are solid and have a sound barrier. Well sealed and high quality! A bit more expensive than most windows, but you won’t regret it in the long run. As they say, “you get what you pay for!”Highly Recommend Renewal by Andersen to anyone looking to replace the windows in their home.

Ra
Review №30

The two men who came to my house installed new gaskets and they did it without fuss or muss. They arrived in the time specified. They cleaned my window sill and were polite and nice. Well pleased.

Li
Review №31

We had window installation services performed at our home.. Great windows, well built... a little pricey but we all know sometimes we need to pay a little more for quality!Bill, the technician, did a molding repair and reinstalled our blinds! Extremely professional definitely recommend him! Neat, clean!

An
Review №32

From the sales rep all the way to the installers, this was a seamless, stress free experience. Our rep, Charles Fairweather, is a true professional and took his time to ensure an above and beyond solution to our tricky door situation.

Ja
Review №33

I was very pleased with the job that was done at my home from the original demonstration to the finished job. Everyone we dealt with was pleasant, professional and patient. The workers were here ahead of time and they worked quickly but carefully. They were very careful of our property and very clean. We are happy!

Mr
Review №34

I had a front door installed, and the work was spectacular. They are so clean, on time and so responsive. It is more than a store bought door - but I know this will outlast all of them. I didn’t need to paint anything, the process was full solution and with my busy schedule that’s what I needed. I could tell Pat has been doing this for decades. I am very very pleased and I would recommend Renewal by Andersen to everyone I know

Fr
Review №35

Our sales rep, Paul, came by the house, showed us different types of windows, gave us sales options and basically left the decision to us. No pressure. Gave us the scheduled dates for measuring and delivery and that was that. I even added a little extra to my order late in the process and it was handled with no problem. A big thank you to the service coordinator, Jaime, for taking care of business and the installation team lead by Ylbana. Great job.

De
Review №36

Enrique Manica was the installation RenovatorI was very satisfied with my installation today when entering my home he was very polite. Preparation was done neatly before starting the work. The work began in a timing manner and completed in a timing manner. The work was done very professional. I am pleased with the installation process . Once the work was completed everything was cleaned up neatly. I am very satisfied with the work.

Ro
Review №37

We had four windows replaced. They are beautiful. The two installers rolled out plastic on our rugs where they were working and worked very efficiently. Very friendly also. So far all good and I am satisfied with our purchase

Fr
Review №38

There was no pressure when we had a consultation. A few years ago I purchase Renewal By Andersen windows throughout the entire house and to this day they never fail to keep my home quiet from noise from outside, continue to keep my home heat escaping in winter and air cool in summer. The process was smooth in spite of COVID delays. Everyone was polite and handled any concerns I had, including Shawn and the lovely woman from accounting who transferred me to Shawn when I had the wrong extension. The measurement was perfect and the installer and installation was excellent.

sh
Review №39

The installers arrived promptly. The removed all the problem areas in my windows. My new windows are beautiful. The bay window has more room for my orchids. They left my house clean and even cut my ac piece so it fit in my new window.

Na
Review №40

Enrique Moncia (I may have his last name misspelled) and his crew did an exemplary job installing my patio door. They were thorough, efficient, kept everything clean while they worked and cleaned up completely when they were done. I love the door and hope Enrique comes back to perform the next installment.

Tu
Review №41

Installation was done within the scheduled time, efficiently and courteously. Delicate bushes under windows were somehow left completely undamaged, and the entire house and yard were left with barely a trace that they’d even been there, installing 17 new windows on a 120-year-old farmhouse. We were thrilled by the professionalism, and the results.

Ch
Review №42

The installers were courteous and on-time. Window installation went flawlessly. Price was on the high side but well worth it. Will purchase again.

Da
Review №43

Our experience with the team at Renewal was fabulous from start to finish. Andrew, our salesman, served as liaison from the original quote to install, checking in with us along the way. He was excellent! Highly recommend!

Ri
Review №44

Windows are fine but for the price they charge the service could have been better. Just a contractor like any other. Deliver date was late, minor install issues but we had to discover them, they never followed up on an install repair issue. Not the best communication.

Je
Review №45

Clockwork precision. Very prompt in their service. They arrived on time and finished all the work before the evening set in. High quality work. They even replaced wood inside where it had rotted. Tested everything. Explained the operation and working in detail. Followed up later too.

Jo
Review №46

Another great experience! We started several years ago with replacing all our upstairs windows. After a few years we had our dining room done and now just completed the house. Each time the installers were very professional. They took preventative measures around the house and furniture, provided a walk through at the end and made sure all our questions had been answered. I can’t recommend them enough

Le
Review №47

My Renewal by Anderson experience was very positive from the initial consultation to the window installation. Everyone was incredibly polite and professional. Additionally, there were no timeline delays and all appointment times I had were attended promptly by their team.

Pa
Review №48

The gentleman were professional with incredible personality. I was greeted with mask on and identification. I was provided with details description and information of the work to be done. They performed their duties efficiently and neat I was also satisfied with the detail clean up after they were completed. I could feel the difference after the installation as my bedroom was much cooler😃 THANK YOU Pat and Mike you are awesome👏🏾👏🏾 Oh by the way “THANK YOU ANDERSONS”

Ke
Review №49

First-rate work and workers, courteous, respectful and friendly. It was truly a pleasure to have Anderson company do the job at my home😊Thank You so very MUCH💕

Di
Review №50

Renewal by Andersen performed a screen rescreened. The technician arrived on time and did a great job rescreening my screen. He also readily answered any questions that I had. I am very pleased with the job that was done.Diana Smith

Jo
Review №51

The installation team reported a defective part and we just had the repair team come and replace that part with the correct and intact piece. They were on time, professional, worked efficiently, left no parts or debris, and were careful to complete the job as originally intended. We were very satisfied with their work - and might not have ever known that there was something which required their attention had it not been for the honesty and professionalism of all their workers.

Su
Review №52

The installers were the utmost professional, Their work was impeccable, There were some problems with the door jam but they were well prepared and it looked new when they completed preparing it for the door to be installed.The completed job was beautiful! The installers were on time well mannered and master craftsmen keeping me informed concerning each step of the installation.As the saying goes, you get what you pay for and we got the expertise and flawless quality of work that one would expect from Andersen.

Ma
Review №53

This is the second time weve used Anderson replacement and we are satisfied customers again! Best quality and service there is. I would only use Anderson windows for new construction and Anderson renewal for replacement. The original Anderson windows on our house are the only ones that havent needed replacement. Worth the extra money in the long run.

So
Review №54

Very professional. I had a great experience from the beginning with the rep Jessica to the end crew who did the installation. My windows look great and I am especially thrilled with the bay window we had installed. Definitely would recommend Renewal by Anderson to anyone shopping for windows and will use them again for my second floor project.

Su
Review №55

Definitely a positive experience.The installation crew worked well together and installed our windows in two days. They are extremely good at their profession and left the home immaculate! However, the sliding glass door we custom ordered did not arrive in time for the scheduled window install.

Ok
Review №56

Nice windows BUT...Needed to replace old windows because of rotting wood. Sales rep assured me that rotted wood would be replaced; however, the new windows were installed over the rotted wood. I notified Renewal by Andersen and sent pictures to my sales rep and project manager. I waited 6 weeks for the service appointment but all he did was take pictures and told me someone would contact me. I have called and emailed the service department and my sales rep and all I get is someone will contact you. I want someone to fix the problem.

Wi
Review №57

Service man came right on scheduled time. Patio sliding door was never adjusted properly on installation. It took him less that a minute to make the proper adjustments. Thank you Anderson Installer, Ed!!!

Ja
Review №58

It’s a bit pricey but worth it. The work is top notch and they do everything same day and clean up after themselves. Really a great experience overall and it’s guaranteed for life!

o
Review №59

Renewal by Anderson did an outstanding job with installing my patio and front doors. The technicians were highly skilled and professional with every step. The clean up and removal of all the debris of the old units went off without a glitch. They took all the debris instead of dumping it in our common dumpster outside which impressed me very much.

Ro
Review №60

The installers were excellent. Very professional and explained everything to a tee. The clean up was excellent, you didnt even know they were there. I would definitely recommend them.

Vi
Review №61

The technician was on time, professional/knowledgeable, courteous, and respectful. Having all of my house windows and most recently, my inside front door (which is absolutely beautiful), replaced by RBA, it has been somewhat unsettling as to the price $$ of the replacement window screen. However I love and will always recommend RBA products.V. Fisher

Na
Review №62

I had the upper level windows installed - 4 in total - The installers left greasy dirty hand marks on all of the surrounding walls of the windows -They even cracked one of the window side walls that I needed to repairThen I ordered a set of 5 windows for the lower level but I found out that my window treatments already ordered and received could not be able to be installed as intended (I know this because the upstairs treatments had to deviate from original plans also because of the replacements )I spoke to the salesperson and told him that I would unfortunately have to cancel the new orderAt no time did he remind me to complete the cancel request in writing - so the order was going through - the credit agency green sky called me to tell me that they made a first payment to Anderson and that is how I knew that the order was not stopped - and so I went to the contract and saw the written policy on cancellation - thank goodness I looked or I would have missed the deadlineI managed the cancellation and the credit deletion on my own with back and forth callsThe office people were very nice and helpful alsoUnfortunately I won’t be making referrals to Anderson replacement to any of my real estate clientsThank you for askingNancy ferrara

Bo
Review №63

Excellent quality of product and materials. Professional and meticulous installation.Great!

Do
Review №64

Tyrone from Renewal by Andersen was excellent. Very professional and did an amazing job. Was extremely hot and plowed right through it.

Do
Review №65

The installers were very nice and polite. They were here for approx. 5 hours and did an amazing job. The door looks great and is completely airtight. They did a great job cleaning up and were very detailed with instructions on not using the door for at least 24 hours so that everything dries and sets. I would highly recommend them to anyone interested in getting a new door and having it installed properly.

Na
Review №66

The windows are beautiful. The installers were professional and did a phenomenal job. Every person that I have been in contact with Andersen Renewal have been great! I can’t wait to do the rest of my windows in my house. Great product, great company, and great installers!

Pa
Review №67

Second time using R by A...again a great experience! The sales rep, Ralph, was so informative and not pushy in any way. The installation was such a beautiful job, didn’t even touch our paint job and the trim outside the house is flawless! Impeccable job! You get what you pay for for sure! Highly recommended!

Ma
Review №68

We are very pleased with our new patio door. From sale to installation we have experienced nothing but courteous professionalism from all involved.

Ka
Review №69

We had to replace screens that had defective latches. They were replaced without any problem. The casement Windows are terrific

Vi
Review №70

I purchased a replacement picture window and it is beautiful! I live on the highway and the noise reduction alone is amazing and there is no longer any draft issues! They glide smoothly and easily and seal closed perfectly! There is so much more glass than panes compared to my old window giving a much better view of the outdoors!

To
Review №71

The installer, Roberto and his crew, were knowledgeable, efficient and extremely hard working on a long and hot day. We were thrilled with the results of their work, and the doors and windows look better than we even imagined they would.

RA
Review №72

Arrived on time and were very Professional.Their work was precise, as was their Cleanup. They also Carted away our old Sliding Glass Patio Door, and it’s debris. I would Highly Recommend Renewal By Anderson.

HB
Review №73

The sales rep, Customer service, installation crew were courteous and professional.The installation crew worked quickly and thorough. My wife and I are happy with our new windows and would recommend renewal by Andersen

Er
Review №74

Both Ashley Monoz and Jaimie gave excellent customer service. Jamie contacted us more then once on the day of instillation keeping us informed of the scheduled time of installation and even called us with a 15 minute window of when the installers would arrive. Both were very professional and friendly.

Su
Review №75

Everyone I worked with from the salesman Mike to the install coordinator Alicia were informative and helpful and great to work with. Th installation team was Top notch. Roberto and the crew were great and did excellent work.

Ka
Review №76

I am very happy with the product and the installation. The men worked masked at my request. They managed to install the windows without mauling the hedges in front of the windows, They were professional and careful. I would use this company again.

Mi
Review №77

I called Renewal by Andersen for an estimate quote. When I spoke to the individual scheduling the appointment, I made sure I told them, it was just an estimate for a sliding door and a bedroom window. Never during my call did the individual told me that when their consultant would come to the house that I had to make a decision on purchasing and/or signing a contract. On the day of consultation, the consultant was late, but I did receive a text and a call regarding the late arrival. That did not bother as I expected a late arrival due to the traffic. Finally the consultant arrived, both my husband and I were home. The consultant proceeds to ask us some questions, we lead him to the sliding door and his questions regarding what would his installer find behind the walls. Well that was perplexing as both my husband and I do not have x-ray vision. We asked it him why did it matter and he proceeds to tell us that should there be rotting behind the walls, that they (the installer) could not handle that type of work. So lets take a moment here ... we know Andersen is one of the best windows out there (I say one for now, but I am sure there are others). We also know their parts and labor are pricey. If we as a consumer are investing all this money (which btw I have not gotten into yet), then why is it that they do not have the right amount of installers that could handle not only installation but in the event there is some wood rotting, that they could also help solve the problem. Next thing to mention is that when sending over a consultant, they should look at what the work that the consumer/customer is seeking a quote on and not fuss over things that the consumer/customer did not ask for. After the consultant checked the bedroom window, he proceeded to tell us what it would eventually cost and that he was working with us on the price. This is where I think that put the nail on the wall, the well this is the price for today, so if you dont decide today, I cannot guarantee you this will be the same tomorrow or any other day. I dont know about you, but when I call businesses for a quote, I dont expect to make a decision right then and there when all I asked for was an estimated quote. Had I known before I made the appointment that both me and my husband had to say yes or or no, I would not have had them come to my house. I am sure the consultant was annoyed with us, but at the end of the day, the presentation and the lack of communication is what made us decide not to go with this company. My only suggestion to this company is that do not ASSume when a potential client is calling for an estimate that said potential client will be signing on the dotted line the day the consultant shows up, but more specifically if said potential client decides to sleep on it, if a price is quoted on the day consultation, then that same price should remain the same if the potential client calls the next day. Okay enough of my Ted Talk.

M.
Review №78

The service team arrived on time, explained the installation process, took exactly the time they said it would take to install the door and left everything spotless. Plus Todd and Fernando were very professional and nice!

R
Review №79

Very polite worker and friendly. Thank you very much!

Pe
Review №80

Had five windows replaced today and what a difference! The heat of the sun is not coming through and the noise of the cars on the road is cut down dramatically. Great team all the way from sales, project management and installation. I highly recommend them.

Ka
Review №81

I am very very happy with the work that was done. The gentlemen did an excellent job replacing the window. They were on time, and they were efficient . They explained the process on how and when to open the window for the first. time. Will definitely work with them again in the future.

Co
Review №82

Don’t do it! Renewal by Anderson of Cranford NJ not living up to expectations! Too much money and NO customer service!! We purchased 2 doors and a window. Was told by the sales rep 6-8 weeks from measurements to installation. Company calls to schedule install for 12 weeks after measurements .. then company called 2 days before long awaited installation to cancel for “back ordered item”. Now at 14 weeks and can not get an answer when I will get my doors that are “back ordered” but supposedly built custom in the RBA factory. So disappointed!! Sales rep absent and no help, not returning corespondents. They are still taking the money out of my bank account! READ the contract! So much lingo in there even though they are breaching there are so many loop holes for them to get out of being held accountable for not delivering product in timely matter. Never again will I order from them!

sh
Review №83

We had several large picture windows replaced at our home and the sales personnel were communicative and informative. They answered all of our questions and never tried to upsell. They just made sure we had was we needed. The office people that we dealt with over the phone for scheduling and questions were amazing. This was all during COVID and we had several times that we had to cancel and reschedule. They were very understanding and happy to work with us. The installation team were prompt and incredibly respectful of our home and property. They cleaned up beautifully. They were friendly and super nice to my son who just wanted to help the guys work. And in the end we have the loveliest windows and could not be happier. Worth every penny.

Ma
Review №84

I was very impressed with the sales representative, the crews performance as well as the quality of the windows and doors.

An
Review №85

I was very pleased with both the sales person & installer. Everything went as expected. I will be installing more windows in my home. I would also like to use both the sales person & installer. Thank you

Jo
Review №86

The installers were professionalThe whole experience was excellent. I highly recommend them!

Sh
Review №87

We had a warped bay window replaced with a flat window. We had a fantastic experience from beginning to end. Luis was wonderful and thorough at our consultation. Fully understanding, friendly and pleasant. The individual who famed to measure was friendly, professional and polite. The individuals who came to install were prompt, professional and pleasant. They left us with a beautiful window and cleaned up every bit of dust they created. We would recommend anyone to renewal by Andersen. I truly believe we got what we paid for! Thank you so much!

Ri
Review №88

This is my first of two reviews. I will start of by saying my house was built in 1885. The window replacements are long overdue. Multiple windows in my house are 50+ years old and are Anderson windows. Believe it or not they still work perfectly. The other windows are the same age but no longer work.We pulled the trigger last night and ordered the windows for the downstairs of my house. (Doing renovations in two stages) So far the experience has been wonderful. The gentleman who came over last night was great to work with. He was extremely knowledgeable and had great ideas to make our house look beautiful.For the people that think Anderson is overpriced I have one thing to say. You get what you pay for. If you want cheep this is not the company for you. If you want quality that will last, you’re in the right place.I look forward to the day the windows are installed and will be writing a follow up review.

P
Review №89

Renewal by Anderson did an amazing job of installing our new windows. They arrived on time and completed the job in a timely manner. The cleanup was immaculate and we are very pleased with the final product.

Ri
Review №90

Great job! Everything cleaned when done. Except for terrific windows the crew installed, you would never know they were here. I would use again and I recommend..

Be
Review №91

I had 2 sliding glass doors replaced. They are beautiful. The Crew that installed them we’re right on time & didn’t stop working until the job was complete. They were very professional. I’m extremely happy with my purchase & installation.

Ma
Review №92

The installer was very professional he left everything clean. He did a great job

St
Review №93

Renewal by Anderson did an outstanding job. From the initial meeting to installation, everyone involved was highly professional, courteous, and efficient. The installation crew was incredibly meticulous, they covered the floors and furniture and kept all areas clean and safe. We are extremely happy with our choice, the windows look amazing and they really enhance the overall appearance of the house. The windows open and close with ease and precision, you can immediately feel that this is a superb product. The installers also did a great job with the inside trim and the outside flashing and caulking.

Be
Review №94

Team arrived on time as scheduled and stayed on task until completion. They cleaned up the work area after the job. They showed true professionalism. Handle of the storm door came off after the team left but they came back the next day to correct it.

Ti
Review №95

Amazing quality and craftsmanship! I’m not just talking about the window either. The installation technicians were amazing! Such attention to detail that they far exceeded my expectations. I would recommend RBA to anyone looking to upgrade their existing windows without any reservation.

Ru
Review №96

RBA are a little more expensive than a lot of window companies, BUT they are absolutely worth it. The installers (Carey and Dimitri) were super friendly, professional, prompt and courteous and left my home immaculate - not a trace of dust or dirt.The product is far superior to the rest of the market. The guarantee is better than their competitors.I cant recommend them highly enough and will absolutely have them back to replace the rest of my windows soon.

Ka
Review №97

From start to finish, Renewal by Andersen has an excellent team of customer service and installation techs. It’s important that you have some time to spare with the initial in home appointment. Listening to what your salesman has to say helps you understand what/how/why Andersen is the best company for your project. Once you’ve had your initial appointment and chosen Andersen you’ll have someone come out to measure the exact dimensions and the windows are made specifically for your home so it takes about a month to receive them. The installation team I had was extremely efficient, clean, and courteous. Took just 2 hours from start to finish. They laid drape cloths down, wore booties on their shoes so they didn’t ruin my hardwood floors, and cleaned up EVERY bit of debris left from my project. I would definitely recommend this company to anyone considering window/door replacement.

RI
Review №98

Patio Door was cracked due to debris from a roof installation which hit the door while mowing the lawn. Door was replaced. No problems.

Bi
Review №99

Great service from start to finish. Thought we had a leak. They came out as promised. Diagnosed and corrected the potential problem. Very pleased.

Sh
Review №100

The experience has been a good one. Once you get these windows youll want to replace all of your old windows.

Information
29 Photos
100 Comments
4.8 Rating
  • Address:70 Jackson Dr Suite A, Cranford, NJ 07016, United States
  • Site:https://renewalbyandersen.com/window-company/535-nj-ny-metro/retailer
  • Phone:+1 908-497-1020
Categories
  • Window installation service
Working hours
  • Monday:Closed
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–2PM
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