We had the best experience here! We live in winder but drove out to the Covington location for the service! The doctors and staff are extremely helpful and understanding! They made my boyfriend feel so much more at ease getting his dental work done. His teeth look amazing! They really take the time to put the extra detail into their work! We will forever be grateful for aspen Covington! Thank you so much to the dentist, to the office manager Madison, all the way to the assistants and the technician who designed his new teeth! You gave a life change to him and we appreciate it so much!

I had an amazing experience!!!!! The young lady at the front desk is wonderful to work with, the doctor is awesome! The young man that went over my treatment plan was very professional an helpful! Thank you so much Aspen dental in Covington!

I had an emergency situation, that being said my dentist here at Aspen Dental in Covington, Ga was my angle/ miracle worker. I’m so blessed to have this dental office take me in during this time bc my regular dentist had me holding for a appointment until December. Being humble even while my blood pressure was rising always helps🙌

I had a wonderful experience when I visited the Aspen dental in Covington Georgia. The doctor I met with was wonderful and he explained everything thoroughly even to the point where I could understand what needed to be done. The hygienist was very tied and offered me a cancer screening, everything‘s good! I later met with all the dental assistance who were so sweet and were so kind and patient even when it was a hard time taking my x-rays. The front desk lady and the male consult person I spoke with were super polite and made paying for my treatment easy . I really appreciate all the hard work the employees of the Covington office .

The staff was courteous and professional. The hygienist was very knowledgeable and explained my treatment plan thoroughly.

Ok sooo when I say i was in pain.... yeah Id have rather had childbirth with twins!, i had gone to my usual dentist however i didnt feel CONFIDENT in their ability to ease my issue, i decided to call Aspen, though reluctant because its a CHAIN. However I was in pain. (I was willing to tie a rope to the tooth and the other end to a doorknob!) and they found me an emergency appointment. The staff here was very courteous, and sincerely concerned with my issue. The Doc KNEW what he was doing! I ended up choosing extraction, they were GENTLE with the numbing heck i didnt even know the tooth was OUT! IM NOT that person whom chooses to always make comments however these ones here, were WORTH my time!!!!

I got there before 9 I had to wait a little bit but not much the people are friendly and understandable. Its a nice place it was clean and I had my teeth looked at then I had them clean. Its a good place to go get your dental work it could be a little expensive but got good insurance they will take care of it. I really like it because what Ive been told what they going to do to my teeth and I was pleased with it. LetsSmile😁

The staff was friendly and helpful, the atmosphere in the office was nice and relaxing Its a welcoming place. People are nervous of the unknown especially the dentist office. Overall everything was great.

Aspen Dental is the most thorough and professional dentist office i have ever experienced. The staff is very professional and caring and knowledgeable about oral health. Thanks so much for providing professional and caring environment. I will always use their services. Office hwy 278 Covington, GA

I’m at a total loss for words… I won’t even go into detail about my experience with this location only that they are dishonest, unprofessional and just not what I think anyone would expect from a Aspen Dental practice. After THREE months for a full set of dentures, I never received and I got my 2900.00 back and went elsewhere. I would not recommend this location to anyone.

There was a bit of a wait but when I did get seen, I felt comfortable and the staff was very friendly. I expect a crowded waiting room when a business is good. To me that says many people trust your work. The information I revieved was very thorough. It was clean and spacious so I never felt cramped by the office itself lol. They went through options with me so I got the best plan and I feel very comfortable going back to them.

I went in for dentures .the person that took my impressions couldnt find a tray to fit my mouth. They were too big could not get a good impression. To make this comment short when I went back for final fitting these dentures felt like they belonged to someone else. They were falling out of my mouth. They had no suction. Top plate kept dropping out. Wouldnt fit up on my gums . The plate needed some ofGum well shaved out. This never happened. They told me that because I bought classic dentures that they would not get any better. I kno w I went back 8 times at least to only be left with dentures that I couldnt use. I was constantly biting the inside of my jaws when I talked or tried to eat. What a waste of my money. Dont wish this experience on anyone.

Very friendly staff!!! But they were selling me everything under the sun. 3 hours later still in pain and still trying to sell me other services and not address the reason I was in pain...

Worked me in when nobody else could and got me fixed up the same day! Staff was amazing!

So grateful for this office! The office staff was friendly, helpful and understanding. Dr. Oh was very compassionate. Although he was fully booked he still treated me. If you’re having a dental emergency I highly recommend calling Aspen Dental!

I had my first appointment scheduled for 8am. I got there right when the workers were arriving (the facility was just opening). The lady at the front desk attended to me very quickly, she took my ID and insurance card and gave me 2 pieces of paper (with COVID screening questions) to complete, sign, and return to her. It wasn’t long after that they called me to the back. The assistant brought me to a room and the first thing she did was start scanning my mouth; this was new to me. Bear in mind this was my first visit to the Office. Nobody cared to take my medical/dental history. I had a flipper in and retainers on my bottom teeth and wasn’t asked about anything. I was just told to open my mouth because that she’ll do a scan on my mouth until the X-ray room becomes vacant). They recommended the most expensive treatments before doing a proper assessment. They were NOT PERSONABLE. Nobody explained to me what they were doing I had 2 different types of x-rays done (again no questions were asked about my medical/dental history. I could have had x-rays done the day before and would not need another so soon after). I was frustrated not only because of the lack of communication from the assistant who was attending to me but also she was having a very difficult time getting the X-ray pictures. It felt like forever. She later decided to seek help from a senior member of staff. During the back and forth trying to get the right images she was definitely NOT following basic hygienic/sanitation practices. She kept on the same pair of gloves touching everything in sight. Needless to say I’ll not be revisiting after my cleaning. On top of it all They were extremely SLOW I didn’t leave until after 11am. Seemed like my time wasn’t valuable to them.

Awesome staff! Ms. Jackie done an awesome job in handling my peridontal work, as well as given great advice. I wasnt nervous like the first visit. Ill be back😊Keep up the good work Aspen Team

I think the place was clean and the people were fairly professional except for the fact that they did nothing to help my pain and I also have to wait a week to have any work done Im very disappointed in that Im debating on whether to even come back or not

Unorganized, flighty, waste of time. Come in for appointments just to find after waiting for an hour, that they dont have what you came for. Not once, but TWICE! Run away!!

I went for my first visit yesterday. The staff were overly helpful and couldnt be nicer! I was very impressed with the entire visit.

TERRIBLE CUSTOMER SERVICE!! I scheduled an appointment for a cleaning, in July for September I didnt press that as an issue bc of the Pandemic. Then when they texted me 2 days prior to my appointment to confirm I found out it was a 2 hour consultation exam that included X-rays and I would be able to book a cleaning after the initial appointment. Oh I was livid, but I let it go bc I mean its only been TWO MONTHS SINCE IVE BEEN WAITING ON THIS NEW FOUND CONSULTATION Ive been at my job for 3 years with Medical coverage dental just started but everywhere Ive ever went they ALWAYS ACKNOWLEDGED THE AMAZING INSURANCE I have ! I get to the appointment only to find out they dont take my insurance, that I gave them in July to verify. When I confirmed the appointment earlier in the week no one had a clue about my insurance. Never heard of it. But acknowledged they accepted it once I read the details of the card. Just to go in today and be turned around as they are not in network. What a JOKE THIS PLACE IS!! So I went right up the street to Covington Family Dentistry where they were extremely personable. I literally just pulled up on a whim met the assistants outside told them my story gave them my insurance they verified it 2x for my assurance peace of mind. Jasmine was the sweetest worked with me and my hectic schedule to fit me in right away. Stated repeatedly how good my insurance was. Went out of their way, stopped in their tracts to help me out just out the wind! Im grateful for the people who truly have a PASSION for what they do & arent just at work to collect a CHECK!

Poor customer service & Bad business practices

I have a phobia of the dentist due to past experiences. The staff at Aspen/Covington were patient, professional and overall AWESOME. My fear of the dentist has diminished and I actually look forward to ALL of the dental work required.

Staff are very friendly and very knowledgeable.

I love my hygienist Jackie in the Covington, Georgia office she is EXTREMELY knowledgeable, professional, and patient with me and guide me through every step of the way. While most people dislike the dentist I enjoy going to see her because I know when I’m done I’ve gotten more information leaving than when I came! Thank you Jackie and keep creating beautiful smiles...literally 😁

Very friendly, and professional. Very impressed, the dentist removed a back tooth without crushing it.

Please do not go to this office!! I wasted two hours here and all they did for me was make me cry. While a lot of the staff were nice and helpful, the dentist I saw was HORRIBLE. I was being seen for a broken tooth. To start the process I had to get X-Rays which are never fun, but the women didnt seem to know what she was doing. She would shove the pieces in my mouth, even if they didnt fit the way she wanted them to. She would then try to have me hold on the the piece with my half broken tooth which was extremely painful. She had to take the pictures several times causing the X-ray process to take about thirty minutes. When I finally got to see the dentist all he cared to talk about was how I need to floss more and how I need to get my teeth cleaned more often. He didnt care about the broken tooth. I finally asked him about it and all he could do was argue with me. I would try to ask for clarity and he refused to answer me. He said he was done here, and started to walk away. Before he was completely gone he was sure to tell me that he was not the usual dentist there and maybe the other guy would actually listen to me. When I tried to tell the ladies at the front desk how horrible my experience was they only told me that he is not normally there and not to discredit them. I was in tears and the lady proceeded to tell me all the thousands of dollars I would owe if I decide to get all of the work he recommended (and never discussed with me) instead of addressing the issue.

My initial visit at AspenDental:First, the front desk staff was very friendly, professional, and informative of the various insurances that they utilized for payment. Secondly, the young lady taking my x-rays was friendly, thorough, and concerned about my comfort while she administered the necessary positioning of the equipment.Thirdly, the hygienist informed me of each step she took as she carefully, and efficiently examined my mouth. As for Dr. Ebo, the dentist was proficient in examining me also; and let me know exactly what procedure was best for the health of my teeth and oral needs. Lastly, Miranda and (Brittany, in training) helped me to establish a financial account in order to pay for the dental work I needed—allowing me peace of mind in that arena also. In essence, a potentially frightening experience on all levels for me, turned out to be the most rewarding. These people are AWESOME!!!

Nice and friendly staff and was happy about the prices they offered

If you want to be at a dental office all day....youve found what your looking for. They run HOURS BEHIND. They want you to understand that.......but if youre late you have to reschedule. This place is unapologetically late. If you are a stickler for time......AVOID THIS PLACE. Its a time warp and they dgaf. You and your schedule mean nothing to them. Only THEIR schedule matters.

I must first express that the staff of Aspen Dental (Covington) were professional and very nice. However, I have several complaints...#1, I had an appointment for a cleaning, which too over 2 hours; I was asked by one employee if anyone had advised me prior to coming, that the first appointment would take 2 hours. I replied, No, and that if I had known that, I would not have made the appointment. My 2nd and most important complaint is about the cost. I was SHOCKED to hear that the total cost of my visit (upon returning for the cleaning) would be over $7,000... for cleaning, xrays, and antibiotics!! I also did not appreciate having to stay to have the price negotiated down to $4500, which (in my opinion) was still super-inflated and unacceptable! So, how would I rate Aspen Dental? I think it is appalling that you would bait customers in without full disclosure of your company practices before scheduling. I was very much offended because it was a waste of my time, with my original purpose not being accomplished. VERY, VERY DISAPPOINTED!!

My visit was good, I had a lot of work done.

Good service!

Staff was very friendly and professional all there equipment is up to date they take care of you as soon as you get there each person let me know who they were what they were doing and answered any questions I had Toni was my person shes really sweet

Do not go here! Terrible service.

I just want to start by saying the staff there is awesome! The dentist was awesome!but as far as the amount that it cost to get your teeth cleaned, or any procedures done is so far beyond ridiculous! They make it unaffordable for people to go get their teeth fixed or cleaned. If you dont have insurance youre screwed. thats why so many people do not go to the dentist today is because its not affordable for people that dont insurance

The people here are great they were so nice and friendly I walked in scared but came out with a smile and cant wait until my next appointment

Why did they just close up? Sign on door doesnt explain nothing. Had an appointment and didnt even get a text they closed up.

Great Service. Taken right in. Explain everything clearly. Would highly reccomend.

Great place to get your teeth done the people are great.

Wonderful and friendly staff great service!

They were the nicest, caring, people that we ever Met in a dentist office .... they make u feel really comfortable...from Thomas Johnson

It was a great experience. They were very courteous and professional.

Everyone was very nice and thoughtful.

Everyone was very nice and helpful

Great dental service and customer service

Had an appointment at 8am and I was on time wasn’t seen until 9:15. Came in for wisdom tooth pain and was told by the doctor all I could have is ibuprofen which I have been taking for 4 days straight. They gave me a referral and tried to push a 1700 dollar gum disease treatment plan. This place is a joke and I will never come back here again. They basically sent me back home in pain and now I have to search for an oral surgeon and wait on another appointment IN PAIN.

They were friendly and made me feel very comfortable, even in the mist of this pandemic.They took very good care of my situation. Thank you

Great place to get your dentures good price very nice employee very very patient and helpful I would recommend them anytime

Staff so friendly and knowledgeable.

Everyone was polite and helpful

Service was excellent!! Staff made sure to explain my procedure from beginning to end. My overall experience was great compared to other dental offices.

Great Service only problem I had today was trying to get a prescription filled by email should have taken a written prescription to have it filled myself had to call the office 3 times and still no prescription