user
Check n Go
1702 W Broadway Ste 5, Council Bluffs, IA 51501, United States
Appearance
Check n Go

Comments
Le
Review β„–1

The ladies there was great!!! Thanks Dawn for your help 😊

Ti
Review β„–2

Marcia was so genuine and explained everything so well. My first time ever postdating and she made it so easy. Friendly as can be aswell. I work for a HUGE insurance company that offers the best customer service so I expect the best anywhere I go and she just delivered that. she made it professional and personal, you cant beat that. HIGHLY recommend using this company and the best experience with Marcia, amazing store manager!

Je
Review β„–3

Ive had a long, happy relationship with this location..... until recently. What changed?Our favorite worker Marcia quit working there! She excelled at customer service, was always happy to see everybody, and was super speedy. It was always a pleasure doing business with her.Then, she quit. Today I walked in there to find a rude blonde lady with no name tag and an even ruder guy still stuck in the 70s with brown hair down to his shoulders and no name tag either.So, because of Covid, theres only two people allowed in the store at a time. Knowing this, I poked my head in the door because the windows were tinted and I couldnt tell if there were two customers in there or not. The blonde lady with the 90s haircut bellowed at me in a police officer tone, Im going to have to have you stand outside. You could tell she didnt care if you were a customer or not from here on out.The stuck in the 70s guy was soooo slow processing his two customers. I waited 40 minutes, the majority of that time out in the sun. Marcie wouldve had me in there in 10 minutes, but she was actually good at her job.In the meanwhile, the blonde lady with the 90s hairdo kept bellowing out to people to stand outside to anyone who dared open the door, quite rudely, hoping I presume they wouldnt come back to the store.I finally got up there, and the 70s dude asks for a paystub. I told him that I provided one last time, and they dont generally ask every time I come in. He says, Well, one is due. Nothing I can do about that, completely unconcerned in his tone with my situation. I say, So I have to go drive and get a paystub, and wait in line again another 40 minutes? Now, this is where he had a choice to provide, for the first time since I entered his store, some semblance of customer service. He has options. He can say, Well, we will see about getting you up here a little faster next time, with a genuine smile on his face, or something like that. Instead, with a bit of a laugh on his face he says something along the lines of, Well if you want a loan you do! So disappointing.I then ask what happened to Marcia. He informs me that she no longer works there, and I say, Well, if thats the case I wont be coming back here again. Still smiling and completely unconcerned with my status as a customer, he says, Sounds good. Im not a perfect person. This guys rudeness got under my skin and I finally told him to F-off as I was walking away. He says in a happy sing song sarcastic voice, You too!. You can imagine it was all downhill from there.I dont know what happened to this place. I wanted to leave a good review. As it stands, I wont be returning there at all.

Ta
Review β„–4

Customer Service here is beyond awesome. Marcia the store Manager is awesome and is very nice and polite to all customers. Ive been going here for over a year and I honestly wouldnt go anywhere else. They offer the best hands down! These girls deserve a 5 Star no doubt about it.

An
Review β„–5

Customer Service is beyond Great. I appreciate Marcia the store Manager and Terra for taking the time for helping me resolve an issue. These ladies are wonderful. I most definitely will be back to this location and will be referring everyone I know. Thanks again for all your help ladies. πŸ’―

Sa
Review β„–6

Great Staff! Came in and it was busy but you those ladies still got to me in a timely manner! Very polite. I would recommend this store over any other check n go!!

Ma
Review β„–7

Marcia was so very friendly and made everything welcoming.. 5 stars from me.. if I could give her more I would!

Bo
Review β„–8

Marcia is AMAZING! Always kind and never in a bad mood. She is amazing and U look forward to coming in!

PW
Review β„–9

Waited literally 30-40 minutes in line to be told he doesnt have money to cash a check.. You kind of need to have money to cash checks for people?Afterwards went to EZ Money a block away and got it cashed in like 15 min, will be going there from now on.

gw
Review β„–10

Most amazing employees that I have have met. They make you feel like family.

Ge
Review β„–11

I am really very glad I found check n go I just think the world of Marcia she is an angel. Thanks for all you do.

Ro
Review β„–12

Marcia and all the employees at this location has been nothing but fantastic people and made my experience here enjoyable and will continue to come back doing business with them again.Wonderful service and people .

Be
Review β„–13

I had the pleasure of working with Terra Mortensen. She was very kind and patient with me. She helped me have a great, fast experience and I will definitely use you guys again.

Do
Review β„–14

Marcia is the best she helped me out with my advance thank u so much

Sh
Review β„–15

I have known Marcia for years, and I am impressed with her willingness to help others, her patience, and ability to work with others.

Si
Review β„–16

Great store and great service. . Thumbs up... Marsha is very very professional and does an outstanding job... Great work..

Al
Review β„–17

Terra is very easy to work with! She is very polite & knows what shes doing! Great job!

mo
Review β„–18

I have been going to this location for awhile now. Marcia and terra are my favorite! They are kind, patient and very attentive! I will continue to use this location as long as they are there!

ka
Review β„–19

Marcia was wonderful and pleasant plus she knew what she was doing.Great worker.

Al
Review β„–20

Marcia is amazing quick and easy!! Great customer service thank.you

Ta
Review β„–21

Marcia is so sweet and very helpful! Highly recommend this location!!

Ma
Review β„–22

Marcia is the best! Very professional and great customer service!

DA
Review β„–23

Great company. Marcia is the best and very helpful :)

Ta
Review β„–24

Marcia is awesome they have quick approvals and are very friendly and knowledgeable

Me
Review β„–25

Marcia is very friendly and such a sweetheart! Great place.

Ro
Review β„–26

Marcia is one of the nicest customer service teps Ive encountered in many years! We need more people like her in this world.

tj
Review β„–27

Its like borrowing money from family! I love going there!!

Sa
Review β„–28

Marcia was such a help with everything I needed and very attentive

el
Review β„–29

Very nice and helpful !!! Would recommend. They always make sure you understand what you’re signing up for!

ro
Review β„–30

This place is great when youre low on money the people that help you are very nice theres nothing to complain about it all their well-trained and everything goes smooth did you go by there lending rules I think theyre great I would refer them to anyone

Ka
Review β„–31

Marcia is very pleasant and great customer service !

Al
Review β„–32

Miranda was great! She’s very professional!

Ra
Review β„–33

They are extremely easy to work with and the ladies that work @ the CB location, AWESOME! Nicest ladies ever!!

Le
Review β„–34

Marcia has amazing customer service.

Ni
Review β„–35

Marsha should be fired for her lack of professionalism. Laughing at customers when theres a problem instead of disciplining and training her new employee. Not ever apologizing for doing anything wrong. She chose to be smug and rude with the wrong person this time as Ive recorded all of this. Let that sink in Marsha....

Ho
Review β„–36

Great, professional and very very friendly!! Will continue to go to his location!

Jo
Review β„–37

Professional, friendly and always willing to go the extra mile for customers!

co
Review β„–38

Terra and Marcia are great assets to your team

Di
Review β„–39

The staff is very nice.

jo
Review β„–40

The ladys are always very helpful and friendly...

A.
Review β„–41

Always friendly fast service.

An
Review β„–42

They are always nice and great help

Ko
Review β„–43

Clutch πŸ‘πŸΌ Very helpful.

Le
Review β„–44

Marcia is AWESOME, quick and extremely friendly

Sa
Review β„–45

Very quick and easy. Very friendly customer service!

Da
Review β„–46

Very friendly and pleasant employees.

Ca
Review β„–47

Marcia was great thank you

Ri
Review β„–48

The employees are amazing.

Ka
Review β„–49

Marsha is fabulous always!

Be
Review β„–50

Marcia was very professional and listened.

Ch
Review β„–51

Great customer service.

Br
Review β„–52

Marcia is absolutely amazing

Ta
Review β„–53

Always helpful, always friendly!

To
Review β„–54

Very nice and helpful

Cl
Review β„–55

Always friendly

Br
Review β„–56

Customer service is amazing!!!

Te
Review β„–57

Best store !

Br
Review β„–58

Excellent service

Da
Review β„–59

Nice experience!!

Du
Review β„–60

Great Service

Information
7 Photos
60 Comments
4.9 Rating
  • Address:1702 W Broadway Ste 5, Council Bluffs, IA 51501, United States
  • Site:https://locations.checkngo.com/iowa/council-bluffs/1702-w-broadway?utm_source=local&utm_campaign=gmb&utm_medium=organic
  • Phone:+1 515-608-8213
Categories
  • Check cashing service
  • Loan agency
  • Money transfer service
Working hours
  • Monday:10am–6pm
  • Tuesday:Closed
  • Wednesday:10am–6pm
  • Thursday:10am–6pm
  • Friday:10am–6pm
  • Saturday:10am–2pm
  • Sunday:Closed
Similar organizations