A UPS driver just jumped in front of me to use the scale to worth a box after standing leaning on the counter and seeing me wait for 15 mins - the cashier then told me my package would go out tomorrow… why? Because the driver just left. Good thing I rushed to get there before closing…unreal?! I’ll try another store next time.

I have never had a good experience at this UPS store. There’s an older lady there who told me I needed to package my Amazon returns and wouldn’t take them even though I had the email saying they didn’t need to be packaged and I had the barcode. I also had two packages sent here as a UPS drop off point and they charged me $20 EACH to pick them up as a holding fee which I had no choice but to pay. Absolutely ridiculous in my opinion.

A really sweet lady helped me the other day! I had no idea what I was doing and she walked me through the process and was patient with me even though she clearly had lots going on. I really appreciated it! Ill definitely be coming back for my shipping needs.

I try to avoid. Only one guy there who isnt rude. Customer service is not what UPS stores are about.

The staff at the store are super helpful. Even at this busy time of year, they had a smile on their face. Only four stars because there was absolutely no parking anywhere in the lot (went at 12:30 on a Thursday)! Not their fault - but maybe pick a different time!

Great staff at this location.

The staff is friendly, but the prices are inconsistent with what is listed on the UPS website. I frequently pay 30-40% more than quoted.

Horrible service. Amelia in the store was so rude and demeaning. I cannot believe UPS keeps someone so incredibly disrespectful and impatient. A manager really needs to talk to her about her attitude.

Charged a $10 pickup fee even though I was using the UPS Access Point program from Newegg. Ive used this method before at this store many times the past few years and never been charged any fees. I brought this up to the girl at the counter who said theyve always charged this for all package pickups. Very rude about it as well I might add.

I would give them more stars if I could! When I go in their store, they know me by name and treat me as if I were their most important customer. Every employee is very knowledgeable and efficient, always friendly, and takes care of me in no time. I hardly ever wait.They even accept my USPS packages and have a courtesy pick up or delivery? although they are not associated with the Government Postal Service. They have everything to wrap and box the things you want to send if you don’t want to do it your self, and they will do it all for you. They have all kinds of supplies to sell, from accessories for your cell phone to greeting cards, and copy and fax machines. Why would I go anywhere else?! I could go someplace much closer, but they are worth the drive. I live in Sandy and they are in Cottonwood Heights. BY FAR THE BEST!!!

This UPS Store has the best ratings in the entire Salt Lake City area. I drove 10 miles out of my way to ship a small antique tea table. The UPS store 1/8th of a mile from me has poor ratings and Ive seen their very poor customer service in action.I was treated very well. The customer service people were professional and courteous. I feel confident my shipment will arrive safely.

Edit: bumped to 2 stars because the return did go through, but is still contingent on the product arriving back with Amazon.My wife tried to mail one package and process a return for Amazon here. It took several attempts for them to get the address correct on the first package. On the return one staff member was very rude when my wife asked for a receipt, saying she had printed it off and my wife had lost it (my wife had 1 receipt in hand already, and never got the second.) The item we’re returning hasn’t been registered as returned yet, which is worrisome and I’m going to have to follow up to make sure we’re not double-charged for it because we never got the receipt despite asking for it. Overall a bad experience and rude customer service.

Went to do prints. Asked to edit one document. Wasn’t told of an editing fee until checkout. I would of been fine with it but I like to be told upfront the charges.

Always very helpful, definitely worth the price of a mailbox. Excellent follow up service when printing stuff or forwarding mail. Great experiences here.

I just spoke with a rep at this location about not being able to get through to technical support because the automation hangs up on me. Well I got hung up on by this rep at this location to!!! I won’t recommend this location their reps or their system to get to technical support.

Just went in to return a package that I had a pre-paid label for. Since it wasnt a QR code, the manager told me there was a printing charge. I was slightly thrown off because the 2 UPS stores that I go to have never charged me for this. I figure it will be 10-20 cents - no biggie. The manager comes back and shamelessly tells me its $2.28 for the single sheet of paper. I look at the receipt and see that there is a $2.00 computer use fee (I never used a computer, he walked back and printed it out in 5 secs). Lol. Look, if your store policy is to charge $2.28 to print out a black and white piece of paper for a label, have the decency to be clear to your customers about this beforehand instead of casually saying theres a printing fee. Thats practically like asking for water at a restaurant and the server brings you an expensive bottled water without making sure thats what you actually wanted.I hope your petty nickel-and-diming tactics and $2.26 profit was worth this review and the loss of a customer.

I have been a customer at this location of the UPS Store for 23 years. I have always received prompt and friendly service. The mail forwarding as been great for me too! Thanks so much for your help! Paul McFarland

I am in Utah with my daughter who is adopting a newborn and we needed to forward paperwork for her work and insurance. I visited the UPS Store at 6905 S 1300E, Cottonwood Heights Utah and they went above the call of duty to assist. As a UPS retiree, I was proud to visit this great store and can’t thank them enough for their assistance.

The staff here is always so helpful. This is a great place for all of your shipping and post office needs.

I was very impressed on how responsive they were to my printing needs. Fair Prices and very personable and friendly. I would highly recommend them and have to others. I have used them several times and they arent hesitant to go the extra mile to do the job right and promptly. Great job.

My experience at this location was not as worse as I’ve had at some places however the one big problem I had at this location was the old lady who works here who wears glasses and try to ignored me when I asked her a question or two relating to business purposes there. She never yelled at me or was being mean to be but she did not seem like the type of person I would want to do business with in the future. I mostly worked with the manager when I had stop by and he was pretty cool.

Incredible service. Friendly and fast!

This store makes it so easy for me to print copies of forms and documents I need for my office. They have also made a few amazing roll-up banners for me for different trade shows. I hardly ever wait in line, and the staff is always really helpful!

These guys have been a life saver! I am a full-time artist and make paintings for a living. They pick up my artwork for me, pack professionally, and ship promptly for me. Some of my pieces are too big to fit in my car and them coming to pick up my work has saved me tons of hassle. The best delivery service I have ever encountered! A special thank you to John, Bill, and James. I will continue to work with them continuously in the foreseeable future!

Love them! I moved away and they helped me ship my things to my new location. Everything was packaged well and I was able to send at my own time. I’m beyond grateful! Thank you

I really like this store. The employees are all so helpful and friendly. They always make sending packages a breeze. Helping with labels and sealing packages for me. I actually drive out of my way to send my packages from this location.

Great service! A bit pricey for just a small box with light contents but nonetheless Im satisfied (:

James at this location was sooo helpful. He was kind and thorough and despite being slammed with people he kept his cool and smile and was a great multi tasker and very efficient. I will definitely come back to this location.

These guys seriously make my life so much easier. I have had a box there for 5 years and have never had a less than perfect experience. Everyone knows me by name. Shipping is ridiculously easy. They make my business and personal office needs so much more manageable.

The lady that helped us didnt know how to spell

Excellent service. Thank you

Thanks Bill for the quick service on the printing. He made that last minute special print job quick and easy and it was still a great price. You made my event successful. Thanks again.

Best packaging and shipping place around! Very efficient and so helpful and friendly. Love this place!

James went above and beyond to put together and print us some books on time for Christmas. We will do all of our printing and shipping here! Thanks James.

Although the staff were helpful and friendly, I will not be going to this UPS store again. This location is close to my house, so I stopped here on the way home from work to return two items to Amazon. I used the computer for less than 3 minutes to sign onto my Amazon account and print my return paperwork. It wouldve taken less time than that, but the computer was incredibly slow and I had to refresh and reload the return page at least twice. Needless to say, I was charged $1.00 for the use of the computer and $1.39 for a flimsy 8 X 10 plastic sleeve that probably cost the store about five cents. I expected to pay for my copies, but I feel it is ridiculous to charge me for 3 minutes of computer time. The rate I was charged is equivalent to charging me $20/hour for use of the computer. The UPS store down in Lehi doesnt charge customers to use the computer! When I pointed this out to the cashier, she said that UPS stores are independently operated and policies for computer use vary from store to store. All I know is, the independently operated owner of the Cottonwood Heights store has permanently lost my business as a customer.

These guys are 100% better than those meanies at the Draper USPS. I’ll keep going here instead.

Be prepared to be price shocked, I needed a label printed. The consumer in front of me had the same feeling as I did, He was mailing a letter

This location honestly has the best staff ever! They are always so helpful and friendly- making the little things in our personal life or the bigger items related to work much easier! I really appreciate how above and beyond everyone goes!

Great service, cheap shedding for our small business, and quality passport photos too for less than Walgreens! Everyone is always so helpful here, and I always recommend this place to friends.

Pretty rotten customer service today twice. Most notably, a female worker got mad at me for Dropping my already labeled boxes off on the counter where everybody else was doing it. She got mad at me and told me to get back in line. I told her I didn’t need to stand in line to get aTracking number because I already have one and was dropping my boxes off like everyone else was doing. She again chewed me out. I asked if I needed to get back in line for some reason if my boxes were done. She said yes with a raised voice. So I just left the boxes there for her.Other customers were walking up all around me dropping boxes off on the counter and walking out. I started to wonder why I was being required to stand in line. So that is why I left.Certainly wasn’t a pleasant experience today. I hope my boxes get to their desired location and will be tracking them moment by moment to make sure this location did it’s job.

I tried to call your store to learn your hours of operation. The voice recording that answers does nor sound like a business at all. You should identify your business on your voice mail and provide location and hours of service at the very least. I took my business elsewhere; that store provides business identity and hours of operation. on their voicemail if their associates are too busy to answer the phone. You guys are closer to my house, and I like your store and service, but please get your phones set up like a business for better customer service.

I love when you go into a store and the owner greets you. It shows they are involved and they care, which equates to quality work and amazing customer service. Thats what you get with John at this UPS store! Its amazing.

Jon was great to work with and very professional. His team have performed a number of shipping and printing jobs for us. We highly recommend using this UPS store for your shipping and printing jobs.

You know what Ive driven all the way across town because youre the only people I can do Amazon returns with unfortunately and yours closed and you didnt report your business hours being closed at 3:30 in the afternoon on Tuesday I understand its Christmas Eve but if you have special hours Google maps would appreciate and I would appreciate it Im sure others would as well you updating it appropriately Thats what its for

I had a difficult project I was attempting to print; we had trouble with my laptop; but their associate didnt give up! We got everything printed and my presentation material look fantastic!! Great Work :) I would recommend this UPS Store to anyone!

Horrible customer service. Find somewhere else to take your business. Limited parking, long waits, very unreasonable prices. They want over $2 to print a return shipping label that should be .10

The staff at this location are always friendly and helpful. My transactions always go smoothly. I enjoy giving them my business.

Always have a great experience when I use this location! As an art instructor I make a lot of colored copies. Staff is always helpful!

Ive used this UPS Store to ship for years and its always a great experience! So glad its so close!

Very helpful with all of my printing and shipping needs. Would and will recommend to everyone. Very happy. Jon is awesome thank you much.

This was a very busy time that I needed to drop off a large rug and they helped me very fast. I would go here again next time I have the need.

James and everyone else are the absolute best! Helpful, quick, and always going the extra mile. Thanks guys!

Extremely poor service, poor customer interaction. Very unhelpful. Will not be using this store again for in the future. Just west of this location is a smaller shipping mail store and they were amazing. And well under the UPS store quoted price on packaging.

Some of the staff are really great - remember my name, help me out to the car when I have multiple boxes to pick up. Its also so much easier to ship here than at USPS.

This is the only place I go to send packages. I have had problems with other shipping sites in the past but never here. They always take great care of my shipments and do it all with a smile.

I needed to ship a package and the shipping clerk was very helpful and polite. He made it super easy and it took no time at all to get it all taken care of.

This is a great store. They are serious about taking care of their customers. They have some serious printing equipment and can handle a variety of print jobs for me.

The people that work at this location are always very helpful, and make sure that my package(s) get shipped out quickly.

I went to two of your stores that were marked open today both of them were closed you guys need to learn how to update your Google maps Thats what its for if youre going to close your stores

I received top-notch training in using the copy/scan services and assistance in completing my project on my first visit. Deserves a 5 out 5!

I love going to this UPS Store. They are always so friendly and helpful and give great service!

Convenient location and these guys are pros. Drop off and go!

Everyone is always very friendly and helpful.

Although the cost of mailing this package was way too high; the young Man who helped was efficient and friendly.

Great service! Helped me find what I needed, rather than what I thought I wanted. My new go-to place for package shipping!

They are always very helpful when I go!

I shipped a small box with a box with a car computer in it to Canada using standard ground service that cost me just over 30 dollars. When I looked up the tracking it said the package was denied because there was a cod and they refused to pay for it. I called and said WTF I did not send anything cod. They said ups uses an agent to get things cleared from customs and since I sent it standard ground there was a 50 dollar fee to get it cleared from customs AND THE UPS STORE SHOULD HAVE EXPLAINED THIS TO ME WHEN I SENT IT. Now Im waiting for ups to call me so I can pay an extra 50 dollars. So when its all said and done it is going to cost me over 80 to get a package that weights just over 1 pound to BC.My advice is if you are going to send something ups go directly to them and not to the ups clown stores.

Everyone’s always friendly and helpful when I enter your office. Service is fast and seviecent.

Love this UPS store! They always remember your name and they are always so helpful!

Great turnaround tIm and customer service. Will definitely use then again.

Very helpful staff and always pleasant. Quick service

Very good experience handled things very fast and as to my liking, I would recommend

I use this store all the time and have never had a problem they are courteous, helpful with shipping options and have saved me money many times

I received superb help and friendly service. It took me no time to ship off my package!

Service is fast and the employees friendly. Easy parking.

Always polite and professional, I usually didn’t have to wait for long

I only use UPS about once a year, but I have used this store many times. Every time I go in the service is pleasant and efficient and fast.

Shipped my ski gear home, everything went smooth as silk.

Always pleasant and very helpful clean store great customer service

The cheapest that they could send a 2 pound package... $18!!!!!!!!!!! I have no idea how they stay is business. Everything is so expensive.

Great store, easy location, friendly staff. Packages shipped out same day!

They always make copies for me-nice people!

Always have what I need and get me in and out fast!

Great service at a super fair price.

Slow, lazy and not very helpful. When I called in to pay for some packages to be sent over the phone the worker put me on hold for 10 minutes and then said Were busy so if you call back later maybe we can help you. No offer to call me back.. Im just supposed to call you all day to try to get some service? Hm.Once they finally helped me they just wrote down my card number and said well call if it doesnt work. Ummmmm... Thanks?Also, my packages cost a lot more to send than they ever have at other ups locations.

I thought my shipping code had expired but they still used it. I was in and out in under 2 minutes! Now that’s service

My favorite place to stop to solve all of my printing and copy needs!

Wow these guys were incredibly nice & very helpful! If I ever have to make a return to UPS Ill return to this location!

Very good services.Helpful staff.

They are snappy, detailed, extremely helpful and I like them.

Very friendly and fast service!!

The staff here really goes above and beyond for customers. I ship a lot for business and Im not talking about handing over a packed box with a label. These guys are problem solvers and a valuable business resource.

My local spot for printing and copying. They are fast and efficient.

I walked in to ask a simple question about shipping something and the lady was beyond ignorant and talked to me like I was dumb. I will drive the extra miles to never go to this store again WORSE customer service EVER!!!!! Another reason to use FedEx!!!

HAD SOME BUSINESS CARDS PRINTED THEY WHERE PERFECT, AND THE PRICE WAS KILLER.THANKS BILL

So efficient and Friendly! My favorite store in the valley

Great location, top quality service

Very positive vibes, happy workers made me a happy customer. :)

Great location for UPS drop-offs, helpful staff.

Super helpful and friendly staff. . . . Not!