I have been a customer of Lake Norman Modern Nissan for many years...God only knows why. I traded in my Nissan for an Audi...and things have never been the same. I have spent the entire day trying to get a copy of an extended warranty I purchased and was provide via thumb drive, which does not work. I was told finance was the only department that can provide me a copy. Well, I have called all day, left messages, been transferred to other managers who lines go to voice mail. No one has returned my calls, and no one can provide me what I need...it is only a copy of an extended warranty not some top secret car trade deals. Also when I purchased this warranty I was told it would include oil changes...much to my shock that was not true. I had the same warranty on my Nissan...and they did not even honor or transfer that service to my new car. This is why they have not seen my car nor ever will again. There are so many other options to have great customer service at other dealerships and I would suggest you take that opportunity and never deal with Lake Norman Nissan...unless of course you are satisfied with less than par customer services.

It was a great experience buying my pre-owned 2018 Nissan Rogue from here! Looking for a new car was extremely stressful but when we came to Modern Nissan, Christian was so helpful and patient. I don’t usually write reviews but Christian went above and beyond spending hours helping us and making sure he answered every question we had and then some!

Brian was awesome to work with and made the car buying process easy for me! He didn’t haggle or play games - just worked with me to find the monthly payment within my budget. He even helped me out when I left my garage door opener in my trade in! That’s the kind of service that goes a long way with me. Thanks guys!

Brian Barner was the most gentle, kind, and loving soul. We had a night I will never forget. He told me it would be painless, just like a pinch. And he was right! It didn’t hurt at all! Maybe one day I will even buy a car from him and see how he is as a sales person ;)Forever in my heartArmand Goldman ❤️

If I could get Modern Nissan of Lake Norman 10 stars I would! I bought my first new car here yesterday and my experience with them was absolutely AMAZING. With it being my first new car ever, I was extremely nervous! But that all went away when we sat down with car salesman Christian Marge, he was simply amazing through out the entire process. Christian, Nick, & Billy made this process so easy for me. Christian also helped my boyfriend a few months ago with getting a new truck, Tyler was so impressed he told me he didnt want me to buy a car from anyone else! If you are looking to buy a car from here, 100%, no doubt about it, DO IT! You WONT regret it!Thank you ALL so much for all your help with this, Im truly grateful to be riding around in my Rouge or Ro-Ro the Rouge as Id like to call it!

Exceptional car buying experience. I absolutely dreaded this day knowing our Subaru at close to 200,000 miles - was time to upgrade. Christian Marge made this experience easy and painless. I knew my numbers and what I wanted. Christian and his crew made it happen! They got me to pretty much exactly what I wanted numbers wise and in a truck we love. I’m eager to see moving forward how the service department is. I’m optimistic our new Titian will bring my family and I as much joy and stress free mileage as our Subaru! Thrilled I stopped in for a test ride that turned into a great, stress free experience.

Alia the sales person was great to work with and the manager and finance team were amazing. Buying a car was never an easy experience but everyone there was welcoming, attentive and nice to work with. Best car buying experience Ive ever had

Sales experience was excellent. Perry was personable, professional and got us a great deal. He didn’t pressure us but got the payment we wanted. Very satisfied with the entire experience.

It takes them 2 hours to change oil even when you had an appointment.Recommended me to immediately change engine and cabin filter, although i had replaced them last month and they are all fine. I doubt if they even checked it.Good amount of seating space if you want to wait and work from there.

Generally dont have a good experience with service staff, but this visit was not just pain free, but relaxing. Service rep was courteous, nice and professional. Explained the service needed and got out of there before the timeframe that she provided to me at the start. Only negative was the layout of the waiting room. Big windows make it airy, but the sun just bakes.

Modern Nissan of Lake Norman Service and Sales Staff is always kind and consistently greeted with a smile. Service is completed in a timely manner with detailed repair suggestions without pressure. Our recent car buying process went smooth, thanks to Steven Cunningham (Finance) and Rodney (Sales) going over and beyond to make sure our purchase was a good fit. We love our new Nissan!

Daniel Parker- Thank you for showing outstanding customer service! I had called about my sons vehicle that had an issue while at college in Tenn. I explained the situation. He offered to call the out of state Nissan dealership and verify the details. He then called me back and updated me. This is TRUE customer service.. you now have a customer for life.

Ally Brown was fantastic. Got the service done quickly with recommendations but no high pressure!! She is definitely an asset to the company.

I only take my vehicle to this dealership, because their service is exemplary. Excellent staff with excellent attitude, they keep me coming back again and again!

I was greeted almost immediately by the Service Advisor, Ally and was attended to in a friendly and professional manner when dropping my car for service at Modern Nissan. Initially the car need the NC state inspection and an oil change. However, Ally later advised me that other services may be required or recommended. I later consulted with her and selected three additional services out of the 5 recommended, including a wheel alignment which the car badly needed, and the air filters being the other services requested. My car was hand washed as well and everything was ready when I went to pick it up.

Easy Peezy. Took car in for oil change. Made appointment that day, dropped it off, finished in a timely fashion, no pressure tactics to spend extra money. Very friendly staff.

Mike B took his time and was patient with me, not pushy or try to hurry up with my decision. I had been to about 5 other dealerships and modern was the best to work with.

I just purchased my 2nd Nissan Rogue from Chris ByersIt went perfectlyI am really happy with my new 2021 RogueChris is a wonderful salesmanHe makes you feel completely comfortableWithout high pressure sales tactics

This was my second purchase from the same sales person- Chris treats me like family.I had to replace my car due to an accident which totaled my car out - Nissan definitely has incredible safety features- and the everyone treated me, and my pup, with such kindness and honesty. I’m thankful for Chris Byers and the Modern Nissan of Lake Norman crew.

Rodney is great. Helpful, kind, accurate, honest. Best car buying experience Ive had, and Ive bought and traded many. Thank you for everything.

Modern Nissan of Lake Norman was the only dealer that had the car I wanted. Alia Dauria was the sales consultant I worked with and she was great! She was super friendly and helpful. I highly recommend asking for her if you visit.

Service Center-I call to make an appointment. I show up she has no idea why Im there, I tell her I need car inspection, she tells me the machine is broken. I told her they didnt tell me that on the phone, she proceeds to blame the call center, like its their fault. Which its not they should give the call center updates. I then tell her about my recall which she proceeds to tell me they probably dont have it and confused my model for a maxima which I repeated twice it was a sentra. Finally I call at 4pm to be told its been done since 2pm. I dont understand the purpose of having an appointment if I have to repeat myself or wait just as long.

Christian was undoubtedly the best car salesman I have ever dealt with. Such an easy buying experience!

2nd car purchase. Staff is knowledgeable and has great follow up. Vehicles in stock. Good financing options.

My car salesman, Perry Flythe, was a joy to work with! Considering this was my first time buying a car, Perry did a great job of making me feel comfortable and reassured throughout the entire process. He was transparent, patient, thorough, considerate, and readily available whenever assistance was needed. I am so grateful that Modern Nissan of Lake Norman and Perry made my first car buying experience everything and more!

I am so glad I no longer have to deal with Modern Nissan of Lake Norman. I definitely would not recommend buying, selling, or getting your vehicle serviced at this location.I purchased my Nissan Pathfinder from this location new in 2014. The vehicle came with free inspections for the life of the vehicle. We take care of our cars and maintain our vehicle recommended services. Each time it would take hours to complete the inspection. I would only take my vehicle here for inspections or if other Nissan dealerships did not have appointments that fit my schedule. I am a mom and an educator so my time is valuable. I hated going to the dealership for any type of service because of the long wait times. In March I took my vehicle in for a 100K service and a recall I was told that everything was fine. I did pay 304.00 for maintenance (air cabin filters, flushes etc), then I went back on June 8th or my annual inspection. A 30 minute service took over 2 hours with an appointment! My appointment was at 9:15, and by 12:00 I had to ask for my vehicle. Again I was told my car was in great condition. Recently I decided to sell my vehicle and had a firm offer on the table from another dealership. Nissan of Lake Norman asked me to come and they would beat that offer. The day before I had uploaded required information and photos on their site, but I had to call them to start the conversation on selling the vehicle. I brought the vehicle in only to be told it was giving a code, and received a lower offer. Then I was told that this was happening with a lot of 2014 Nissans. The assessment was questionable because two other dealerships had assessed my vehicle that day and did not mention this “code”. My biggest concern was why I just being given this information after receiving two recent services with a great report?!? I sold to the other dealership for my asking price and that dealership gave me a loaner vehicle to drive even though I am not purchasing a vehicle from them. Someone from Nissan of Lake Norman called me the following day inquiring about purchasing my vehicle. I recounted the aforementioned encounter and he responded with an apology, and stated, “I hope you get your (redacted car brand)”. I responded, “Oh, it is a done deal I am simply waiting on delivery.”The BEST part is that my NEW car was delivered early. The universe heard his request…..

Everyone worked so hard to make sure I had the best experience. Christine and Taryn were the absolute best. Everyone was super helpful and super friendly. They were so caring and really wanted to help.

Did not have to return because of repairing the wrong part. Diagnostic done correct and repairs made the first time.

I was recommended Modern Nissan of Lake Norman for having top notch service. It was an excellent experience getting my Pathfinder serviced here. Ray made sure my car was serviced as quickly as possible. Kelly and Britney made rental/return process a breeze. Paula and Daniel followed up to make sure my experience was great. They all have been helpful, friendly, courteous, and attentive. They exceeded all my expectations. I will continue to take my car here for service in the future. Thank you so much to entire service, rental and corporate team.Ismail

Sheri took excellent care of me and the service crew went above and beyond by making sure any issues were fixed and by letting me know of things I wasn’t aware of. Always great service which is why I don’t bother with mechanics who might be cheaper. I’d rather go to Modern Nissan where I know anything I need can and will be provided.

The process of being able to drop my car off and get a text giving me details and giving me options to accept or decline is awesome and my car is always completed sooner than expected and picking it up is a breeze! Thank you all for proving this early bird service.

I purchased a vehicle from Modern Nissan of Lake Norman on Tuesday from a sales guy named Jacob.Out of all of the sales agents I had been talking to by phone or meeting with at different dealerships, Jacob’s approach to helping me made me feel most comfortable.I appreciated him for being helpful and available but not pressuring or pushy.Once we met to look at the car he helped me find the perfect fit for my needs and specific wants in the model I’d been researching.Once we picked a car, the finance manager Taryn was super helpful and accommodating to purchasing the vehicle and getting a loan. Everyone I met at this dealership was friendly and helpful.

Overall experience was great. Taryn, Rodney and Steve we honest and upfront from the start

The sales rep was very knowledgeable in the different models of the Nissan Rogue and was able to guide me as to which one would be the best fit for me.

SALES:Firstly, I was bamboozled with regard to the price of the vehicle. The online price of the car was $13,145. The screenshot was taken on the EXACT SAME DAY that I went in to purchase the car: 9/3/19. As you can see, I paid $13,666.96 for the car. That is $521.96 MORE THAN ADVERTISED. Should I have been more observant? Yes, but it was my first car purchase and my naïveté let me believe a salesman would be honest. Yeah, I know.Not to mention, that same salesman told me that he knew a guy that could tint my windows for $200 (or $100, cant remember but it was either) and come to find out, it came with the purchase of my vehicle. A higher up happened to tell me about the free (or included, rather) tinting in conversation a couple of days later. How sad is that?SERVICE:I had three issues that I noticed upon completion of my purchase. 1: a rattling sound when I drove my vehicle without music, 2: my car shakes when I turn on my a/c, 3. it was a terrible burnt rubber smell after driving for a while. Naturally, I wanted these things to be fixed while in warranty so I took the car back immediately. Issue 3 was fixed effortlessly as I had a cracked reservoir and the liquid was leaking onto the hot motor, causing the smell. It was replaced. Issues 1 and 2, I still remain to this day.They put 40 miles. FORTY MILES on my car, just to tell me that they couldnt figure it out. -_- 40 miles is utter ridiculousness but the ridiculousness reaches a new level when you dont even deduce the problem. I really havent driven anywhere since March 2020, but now that everything is opening back up, and Im traveling more. The issues have re-emerged and the disappointment from this company has also came back to mind.Beware that you will be taken advantage of in the sales department so if you MUST patronize this business, PLEASE DO NOT BE GREEN. Pay attention to the numbers, read through the contracts, be diligent in protecting your interests because that is not a priority of Modern Nissan of Lake Norman.

The service was great the facility was very clean and the workers were so nice and very friendly

Nissan in Cornelius nc will steal ur money and not look back. Tom the service Rep. is not the person you want to talk to about getting ur car service unless u have money to throw away. Car was not fix I was charged 217 dollars to get my car back the same not not

What can I say to do these people justice? Actions speak a lot louder than words and due to their knowledge, response time and willingness to go the extra mile I do not purchase my vehicles from anywhere else, even though I reside in NY.Everything starts with Christian Marge who has assisted myself with 2 vehicles, and quite a few more that I reference to him due to his expertise, knowledge and helpful/professional demeanor. Christian provided extra pictures, videos, supporting documentation and assistance throughout the process as we were not on site, which was truly appreciated.Nick Palmas and Rob Schaefer were able to assist with the financing, documentation and shipping aspect going beyond the call of duty by staying late, or working in their off time to ensure things were taken care of before the holiday/end of month. I truly appreciate their efforts, deal making skills and support even after the documents have been signed. Currently awaiting shipment of 2 vehicles, and assisting 3 more people with purchasing cars from them as the process has been painless and quick each time. Cant recommend them enough!

These guys are amazing!! Especially Brian and Steven. My husband and I came looking for a car after ours was totaled last week. I was indecisive the entire time and Brian did everything he could to help me. He went out in the cold rain numerous times and got different cars for me to drive and stayed 2 hours late until I finally decided to purchase a car. Steven also stayed two hours late and worked with our payments to get them down. He then prayed with us because he could obviously see how stressed I was (I was physically shaking). I can’t give them enough stars. I highly recommend them! I will admit....I was probably a terrible customer and put them through hell, but at the end of the day it showed that they cared about me and my purchase and I was able to walk away with a great car for a great price.

Tom Ellis service Dept. Was concerned about our problem and checked everything before giving car an ok. He made me feel that he really cared. Something you very seldom find in service Dept.

Thank you Jake Ahifeld for all your help! Im loving my new Acadia. I was undecided about trading in my trail blazer but with your knowledge and upbeat and positive attitude it made the process alot easier. You are very much appreciated for going to bat and getting me a great deal. I will definitely recommend you to family and friends for their next car purchase.

Superior customer service and car service associates. Was provided a loaner vehicle due to time needed to get parts and because I don’t live close to the dealership. Service associate went above and beyond expectations!

Imagine walking in a car dealer on a Thursday mid day. Walk those entire showroom, and lot. Without a single greeting or acknowledgment. While you see at least 5 people just sitting at their desk, and one guy walks right by you on the lot. This is a terrible experience.I guess since there is a car shortage they don’t feel the need to acknowledge walk ins.

My service advisor greeted so warmly and got the visit off to a great start. Knowledgeable and helpful, she was terrific!

You charged for an alignment that was supposed to be covered in an extra coverage we bought. My Don took the car, it’s in both our names. He is young and paid. You lied to him. I think I may need to talk with an attorney, you clearly have twisted facts. Sad, my brother in law worked at Michael Jordon Nissan for ever, should have went there!! I would discourage anyone, from coming to modern! We were also told that Exeter was Nissan financing, as if it was corporate funding, from the actual Nissan company! I hope your small commission was worth loosing massive business. I am in many social media groups, and after this weeks fiasco, I have already posted to stay away from your dealership.

Great experience, the representative that received my car was very courteous and helpful.My car war ready in what I felt was a reasonable timeframe. When the representative returned my car, keys and invoice, he was again courteous and professional. Thank you.

I hate going this place. All services are overcharged. Everytime I come I have wait an hour or two. Today I went in for regular oil change, carwash and vacuum that was supposed to take an hour. I had to wait for 2hrs and a half. They wont honor other Nissan coupons. Crazy, because they use to take coupons by Nissan. So what its from another Nissan dealership but yall are the same Nissan affiliation.

Alley, has the best customer service. Always pleasant and goes above and beyond to make sure everything is completed and we are satisfied:-)

Making the appointment and the communication that the car was ready was very convenient. However there was no envelopes available to drop my car off after hours. The service technician said they were on backorder

Sherri Butcher went above and beyond, customer service was impeccable

What a great place. Got a 2nd Nissan there because of the great deal. Service was fast fast fast

First I would like to thank Christian, Rob and Nick for making my car buying experience smooth and painless. I currently live in the state of NY and Modern Nissan was recommended highly. As I tend to be a little picky in what I look for in a vehicle, I was able to provide them with exactly what features I wanted and within minutes I had a few options to choose from! They made the process so easy! Not only did they ensure that the vehicle was up to my standards all documents were mailed right to me to sign! No Hassle! Initially I was going to take the drive to pick up the vehicle but with the ongoing pandemic I was provided with options to have my NEW Vehicle shipped right to my door! 😊😊😊

Three years ago I was in a horrific wreck and I went to Nissan of Lake Norman. George was an awesome salesman. I just went to get my annual inspection (which is free at the dealership for as long as you own the car) and an oil change. I had an AWESOME $25 off coupon and as always, they completed the visit with a complimentary wash, inside and out. I have loved them for the three years they have serviced me and look at my baby Nicey the Nissan. She still looks as good as new. Their customer service cannot be beat!

Christian was great to work with! it was simple and easy process to buy from modern at LKN. It was all done over the phone until I went to pick up the car. They were able to give me the best price from several dealers in the Charlotte area.

Its pretty bad when you want to get your vehicle fixed and and the service department had a week to get a part a hr away. had to call the service consultant to see if part ever came in. tells me to come in 2 days later.spend 45 minutes there for them to tell me the part was damaged. and couldnt get a call to tell me. just wasted my time.. smh

I came down and was helped by Terence and had a great experience. Very professional and helpful. Would recommend highly.

BEWARE!!!I brought my 2014 Altima to your location in September of 2018 because the transmission went at 46k miles. Luckily I was still under warranty! Wrong! Because I was still under warranty, the transmission was never replaced, it was rebuilt instead. I expressed concern then that I felt this was not being fixed properly and that I would have more issues down the road but I was reassured the rebuild would fix it. I brought the car back in a few months later because something just didn’t feel right and I was reassured again that everything looked fine. Well, I have only put 10k miles on the car since the rebuild, now out of warranty, and the transmission went again. I brought it back to your location and within an hour, was told the transmission needs to be replaced. I explained the ‘band aide’ fix of the transmission when I was under warranty and was told “yeah we probably should have replaced it in 2018”. I was cheated and now told to pay $3,400 for a new transmission that should have been replaced when I was under warranty.

I already knew what I wanted before contacting modern nissan. I requested to schedule a test drive (late at night) and Chris called me the next day. He has been extremely helpful, friendly, and attentive. There was no hassle or pressure and I feel that we both got a good deal. He is a great sales man and doesnt stop the moment the moment the sale is made/finalized. He still checks in with me to make sure that my new car is everything that i want and expected it to be. He helped schedule my window tinting and went with me when I got there, making finding where to go seamless. I didnt have to do anything, he did it all for me. Would definitely recommend modern Nissan. Ask for Chris when you go!

This has been one of the best car buying experiences yet. I honestly have never met more professional and caring people when it comes to car buying. My sales representative ”Christian” has been so helpful and made the whole process EASY! He informed me every step of the way, I couldnt have asked for a better rep. To top off everything Rob and Christian worked together to get me an even lower interest rate which I appreciate a lot. I did 80% of everything over the phone and Internet so when I get there all I had to do was sign paperwork. I drove an hour to this dealership and Im so glad I did. If youre looking for a vehicle, please visit this dealership and ask for Christian hes resourceful and committed to helping you.

I had an appointment and was still there one hour and 45 minutes. It was an oil change. Also, $70 for an oil change is a bit ridiculous. I’m going to stick with the place I used to go to. Thank you.

I love my new 2021 Nissan Rogue! At Capital Nissan, the salesman, Perry was excellent. His level of knowledge and customer service was exemplary! He is truly an asset and I will definitely refer anyone interested directly to him.

I was recommended to this location for service . Tom was great from the beginning to completion.. My Sentra drives great, and I am appreciative. I will be purchasing a new vehicle this fall .. Thanks so much !!

My issue with Nissan has been resolved. I am looking forward to driving away tonight with my new Nissan Titan. Thank you for working things out Daniel. If all goes well on the sales side tonight at 7pm, I will update my review to 5 stars.

Great experience!! Stephen went above and beyond for us! He wasnt pushy and met our need with answering every question, getting back with me promptly, looking into options, and making sure that we were in and out when we came to purchase!

I thought Chris Byers provided excellent customer service. I really felt at home at the dealership and I believe he found me the perfect car! Chris was extremely kind and professional and made the whole experience wonderful. I was dreading purchasing a new car, but Chris made it so easy. Everyone at the dealership was great, but Chris was exceptional!

I always go for my oil change and receive great service. On this opportunity I also has a tire rotation performed. Multipoint inspection sheet was not given to me this time.

Top notch customer service.this is my 2nd vehicle from this location and salesman chris.they will do everything they can to try and make things work for you. highly recommended

Chris Byers is the best salesperson one could ever meet. he is not only knowledgable about the vehicles; he is fully knowledgeable and shares patiently the infomation about the services and products offered by Nissan. He was very patient. I also appreciated his co-workers who were very warm to us. I purchased my car after visiting or speaking with 3 other dealerships that day. I recommend speaking with Chris Byers.

Justice, Aaliyah, and the sales manager were so kind and helpful through the entire process. Made the process so easy for me to get my new car!

Our salesperson Christian Marge was fantastic. Very helpful and made the buying process easy. Taryn in finance was also great to work with. We would definitely buy a car from Modern Nissan again.

Best car buying experience to date. Friendly, no pressure. Rodney Roseboro was really great!!

Best and easiest experience ever! Contacted them through KBB about a 2019 4runner they had listed. Received an immediate call back and email. Worked out all details of sale over the phone via text. Met with finance guy over video chat. And my new 4runner was delivered to my house in Raleigh from Charlotte the following day by my salesperson, Stephen Leach.Edited 9/3 as I still have not received the registration for my new vehicle and was not aware there was a problem until the DMV threatened to take my plates. The title clerk did not communicate to me or any sales/finance person I worked with that there was an issue. Very frustrating as I am not allowed to talk directly to clerk, but have to go through other people!

I bought a used car from Modern Nissan of lake norman 3 weeks ago. First thing there were a part needs to replace they said it will take about a week because they have to order the part now 3 weeks later when I went to check if it is ready they said they are still waiting for it .they said because off Corona virus everything is in back order, ok i understand that. My main complaint today when I bought the car they said I have 30 days bumper to bumper warranty and the paint on the roof is peeling. Now when I asked to fix the problem while I am on the 30 days warranty they said the warranty is only if mechanical problem. They laid to me .at the same time I am waiting for the part needs to replace. Well I dont have time to argue with them and I will let my attorney handle the rest.

I had the best experience at this dealership. Crystal really listened to the car I wanted and went out of her way to find something in the color and budget I wanted. She didn’t rush me and even drove to Boone to get a car I found. My five year old loves her too. Easy team to work with.

Jacob and the Modern Nissan Team were very easy to deal with and the process was overall pretty quick. I love my new tech packed Rogue!

It was great. I came in with a potential warranty. My condenser fan I described was intermediate slipping over the past two weeks. But if I had taken this issue to another garage they would have charged me a diagnostic and sent me away. But here, they kept it a little longer than normal to get the issue to show up since I am planning a big move with my truck and they told me they found the issue, going to replace the fan assembly and get me taken care of.

Crystal was awesome to work with, she made the process smooth. I will definitely work with Crystal again.

Service advisor met me immediately upon arrival and we discussed my needs. She kept me appraised of the progress and clarified certain actions to ensure I was aware and concurred with what was to be done. Good overall experience.

Everything was done and Sherri helped. Great service!

Staff was very friendly and worked with me. They answered all my questions

Our sales consultant, Rodney took excellent care of us.

Sherry and ray are both phenomenal and helpful!

Perry was a wonderful sales person! Very professional and likeable man. He worked with me to get my payments to where I wanted them and I am very pleased with the overall experience. In the world of Covid, I also appreciate the fact that Perry brought the car to me to test drive and also brought my tag to me, when I had an issue.

Out of all the Nissans I’ve been to this is one of my favorites. I love the way service was set up and someone was there instantly to help me. He was informative and friendly the whole process and I was in and out. I’ll definitely make it a point to come back to this location!

Just bought my third vehicle from Modern. Brian and the whole crew were easy to work with and absolutely low pressure. Best experience buying a car Ive ever had.

My experiences at Modern Nissan has always been outstanding!

The price for the internet sale was not what was quoted. The salesperson and I worked out a price, however when I checked the paperwork the next day (I usually check before signing but my fault for not doing so) it was not the price we discussed. In fact it was more which I believe was to increased to offset for the trade-in. Again, my fault for not going through the contract prior to signing. I never in the past bought service contracts however since I ended up this time, Ill only go to get the service I am paying for but nothing else. I shouldve stuck with dealing to Modern Nissan in Concord as Ive been a customer there for over 13 years. Ill have to find another service center for my other vehicle. This will be my last purchase at Modern Nissan. Another note, sales people should not give a customer a form on what answers to put on a survey, tacky.

If I could give a lower review I would. They have no kindness nor morals. They financed me into a vehicle with a 25% interest rate! Buyer beware! Wouldn’t touch them with a 10 1/2 foot pole!

I was made to pay an amount higher than what I approved, in order to get my vehicle back. I was told that there was a computer glitch and it was out of her hands. I’m heavy on principle and this dealership has failed.

I was able to make an early appointment online and someone was there on time and I was able to get to work on time. It was easy and quick for oil, filter change.

The communication was okay. I had to call to see if the part was in to schedule an appointment. Once the part came in I should have been called. Not the case.

I love my copper color Nissan Armada! The level of professionalism, courtesy, and flexibility that I received working with Christian Marge was unmatched and very appreciated! I was in and out the door with a clean SUV and premier customer service! Thanks again Christian for all your hard work to make this work for me and my family!

Justice was great, and everyone was friendly!

From the second that I pulled into the curbside service, I was greeted with nothing but smiles & kindness from all of the employees. I worked With Ally and she was outstanding. She answered all of my questions with a smile on her face and guided me in all the right directions for what was best for my vehicle!! I will always suggest this specific Nissan to friends & family in the area & will for sure be returning when it is time that my lease is up!

Tom Ellis is a great rep.

This Rogue is my third Nissan purchase. I bought it for my 19 year old. I shopped around the country for the vehicle and visited Nissan in Tennessee, Virginia, and North Carolina, and other dealerships. This dealership was by far the furthest distance but definitely the best experience of all. Rodney, the sales associate, was a consummate professional. We spoke by telephone before I visited and what he told me by phone was proven true when I arrived. He treated me well and was a gentleman from opening doors to making sure I made it home safely. Justin, the sales manager, was awesome too and made the deal happen. He didn’t play games. We talked business and that was that. I was very impressed and, if I buy another Nissan, I will buy it from this dealership. Class act!

Bought a used car yesterday. Stephen Leach is an excellent sales person. Worked remotely at first all day. He was responsive, accurate and helpful. Did not know if was an off rental vehicle, but in great shape. Easy process. Recommended.

Went to Modern today and was helped by Aaron Rourke. He showed me all of the vehicles I was interested in and was very knowledgeable about their differences and features. He helped me get a Nissan Rogue. Aaron is a friendly, local guy who is down to Earth and wants to do all he can to make you happy.

As always Tom Ellis is great to work with and goes the extra miles for his customers. He keeps us informed and is extremely helpful throughout the entire service process.

It was very easy. Perry was very professional and friendly. Financing was easy. I would definitely return in the future.