I took in a laptop with a cracked screen to get a quote for repairs. I only use a mouse, not the touch screen, and the computer was working fine that way. The tech started touching the screen all over and said - “Oh, the touch screen isn’t working.” Now, I can’t use my computer at all (even with my mouse). Going to send it in to HP for repairs, but wouldn’t have had to rush the repairs had the Geek tech not messed it up even further.

The service agents were extremely knowledgeable and very patient & polite.They took the time to explain everything and were very helpful...

Excellent service, the Geek Squad techs are friendly, professional and knowledgeable.

The rep. was very knowledgeable and super customer centric. It was a great experience today.

My go to place for computers and more. Total tech support covers it all.Geek squad was able to fix 3 computers with issues since theMigration of our website to another hosting company.The only compliant that I have is that Best Buy did not have the laser printer I am seeking to purchase.Highly recommend The Geek Squad.

Extremely disappointed with the service here. Geek Squad called me twice to come in for my device and both times it was not working. I asked the representative how to complain, he simply told me that he would let his manager know. For a service based company, the service is not something they pride themselves on. Also, the person in front and behind me had the same complaints and they told them the exact same thing. I guess they already got my subscription, so they do not care anymore. If I could give them a 0 I would!

Outstanding Service! The Geek Squad Team at this location is by far one of the most stellar Geek Squad Teams I have ever communicated with when it comes to Laptop Repair! I would HIGHLY Recommend!

Not able to assist me. But atleast they were nice about it lol.

100 %

It was supposed to be a consultation, but they saw they needed more time and asked me if they could keep my computer for the day. Im glad they did because I had malware on my computer that could have been harmful. They were able to remove all of it! Thank you!

Do NOT bring your electronics here! I brought my computer in for data recovery, after 3 weeks they said my computer was ready. Instead of doing what they were paid for, they just replaced the hard drive without attempting to get the data back. Still after 2 months, geek squad still has my computer and no one seems to care. The general manager, Gemma whom I spoke with said she would look into the status of my computer and two weeks later, I still havent received a return call. $2000 later and still no computer and they want another $1500 to expedite it. BEWARE!!!!

EXCELLENT SERVICE - FROM DROP OFF TO HOME DELIVERY

Angent Brisco very good

On time appointment and very professional

They were nice and theyre very informative.

A good overall customer service experience

Customer service was over the top... for someone who is not I.T friendly they made it easy for me..

VERY EXCELLENT SERVICE

EXCELLENT SERVICE!!