Steve sold me and installed a pellet stove. He does nice work at a fair price. Recommend him highly.

My wife and i went by to gather info on pellet and wood stoves. Jeff was very knowledgeable and down to earth, Pleasant to deal with and very reasonable on pricing. He even directed me to some sources of wood. We are very excited to get our new stove up an running to help beat down the the cost of oil! A++Post install. They came in and finished in 5 hours start to finish. We love the way it looks and heats. We would recommend Jeff any day.

I do not normally create reviews for companies, but Jeff and his team were amazing. I purchased a wood pellet stove from another company who after doing a yearly clearly caused my pellet stove to stop working. Jeff was nice enough to work with me over the phone for over a half hour to correct the problem and saved me $$$. Whatever you need for your stove or fireplace they are worth every penny. Thank you again.

The best - great install 2 years ago !! Even helps me with any issues I had - my fireplace is still going strong, best prices !

Jeff has been nothing but excellent through my process. We added a fireplace as part of a whole house remodel. Even though my contractor delayed and messed several things up, Jeff returned every time there was a need to ensure the system operates properly.I would recommend to anyone. His price was the best when we shopped it and his advice was spot on.Thanks Jeff!

So it’s January 2, 2021. I am having my pellet stove serviced by another company. Jeff and his company said they cleaned my stove, operative word “said”. I just found out that that was far from the truth. They took my money and said they performed the services. Jeff also had me order accessories back in October and when I called him after multiple times he then told me “ he had no time for me”. So I’m not understanding why he would think I would rate him well. Giving him 1 star was too much....WARNING .I wouldn’t use this company.

Jeff from Captain Soot installed my pellet stove; perfect installation, neat, precise with all necessary fire retardant material and caulking. As a new user, I had many questions about the stove. Jeff took his time answering all questions and ensured I was completely comfortable with operating the pellet stove. Would definitely recommend him to any prospective pellet stove buyers.

Put a deposit on a Regency CI 2600 Wood Fireplace Insert on Monday, April 24, 2017 and it was fully installed on Saturday, April 29. Less than a week. We shopped around and Captain soot was by far the least expensive around. We didnt decide to use them only due to the price. The owner who my wife dealt with was very professional and informative. The men who came to install the unit were on time, friendly and very professional. The fireplace is what we expected and looks awesome. Havent used the unit yet since its very warm outside now, but when I do, Ill update the review. Thanking Captain Soot for your service.

Do not buy from these guys. I ordered a stove from them and the stove was a floor model that came dirty and stained with missing parts. I had a correspondence with the guy that dealt with my order and he promised to send those parts. He never did and after numerous attempts to give him a chance to do right he wrote back with snobbish remarks. Very unprofessional and disrespectful.. he was a joke. Sad that this how they conduct business. Go somewhere else

My experience with Captain Soot was great. I wanted to install a new gas fireplace insert in my old fireplace. After shopping at some of the larger stores on the island a friend of mine refered me to Captain Soot. I met the owner Jeff at the shop on a Saturday afternoon.He was very knowledgeable about his products and made me feel comfortable with him doing the installation. He priced out a new Regency Horizon fireplace insert for me with installation and was nearly $1000 less expensive than the other stores. Within 2 weeks he had the job done and its only been 2 weeks but so far we are very happy with the fireplace insert and the installation by Captain Soot.

Captain soot installed our pellet stove in Nassau County when we moved and did not know how to drill for the exhaust. We couldn’t be happier with their work; very professional and clean work, highly recommend.

Jeff and his crew sold and installed an Osburn 2400 unit in my house a few days ago. I was at first apprehensive dealing solely by phone to a company several hours away (I’m in the Philadelphia area) but Jeff was thorough in speaking with me, answered all my questions, and was very very knowledgeable on his products. He had the stove drop shipped to my house and his guys came and installed without any issues. Even cleaned up real nice and showed me how to use everything. A very smooth process and, here’s the kicker: the stove, installed, parts and labor, was 40% less than the fireplace store down the road from me. If Jeff installs in your area, I’d highly reccomend. I’ll be getting a pellet unit for my basement in a year or two and I already know who I’m calling.

Professional, prompt, cleaned jobsite like they were never there.Stove they installed for me looks great. Our install was a bit tricky, they managed it without a problem.

Jeff at captain soot was absolutely the best! He installed a blaze king ashford 25 in my lynbrook home a few weeks ago and Ive been using it like every day! Its so much better than a standard inefficient fireplace but still wood burning and with a beautiful view of the fire. Hes professional and he had the best price. I really shopped for this thing and he really did a great job at a great price.

Called for service on a firegear fireplace we purchased somewhere else. Needed help with install and was happy to pay. Spoke to someone who said my problem was I bought it somewhere else and not through him so he wouldnt help me. Luckily Google shows a dozen other companies that can - and did.

Great!!! They were pleasant and professional. Just got the stove so cant say much about it but will write another review in a few weeks. My house was just as clean when they left as it was when they came. I would recommend these guys to everyone.

Captain Soot Installed my new Majestic fireplace in our beach house today. We love it!

Charged me plenty to repair / renew shed. Lots of luck trying to get them back to fix the fault they did. Assured me it would no longer leak. I still get leakage and the door wont close because they put the nails in the wrong place causing wood to split.They refuse to come back to repair unless I pay another $400 in addition to the $1400 they originally received.nope. not nice.

DO NOT USE THESE GUYS! I called them to clean my chimneys. They were really sloppy and showed up an a hour after the window of time they gave me. They got so much soot in my boiler that I had to get it serviced twice, the boiler flooded my basement the next day and the flood knocked out my electricity. I had to have an electrician come fix it $300 and have someone come clean out my boiler $170 (x 2) on top of what I paid these knuckleheads ($160) so I had to spend over $800!, all because these guys did not do the right thing and put something to catch the soot while they cleaned my chimney. Save yourself the aggravation and use someone else! The smell was awful and I can still smell it faintly 3 weeks later. You have been warned. Do not use them.

Down to earth owner. Prices are reasonable and worth a look.

Great guy best price on Long Island installed gas fireplace but our plans changed and we needed to lower it Captain came back and re-did the exhaust. Thanks Captain