The reputation of a place of business is only as good as the folks who work there. As long-time Verizon customers, it was time for the two of us to upgrade our phones. We went on an information-gathering expedition and were lucky enough to talk with Joshua. He gave us all the information we needed and tipped us off to the good deal we could get to replace our current phones. We asked plenty of questions, and he was patient and thorough, never hurried us.We took his card because when we decided on new phones, we wanted to make sure Joshua was the service person who helped us. I texted him ahead with some possible appointment times. He responded, and we were set with an appointment. Josh was again professional, personable, and very attentive to our questions and needs, giving us all the time we needed to feel secure and knowledgeable about our new phones. We walked out of the store with all the accessories we needed and feeling very positive about Verizon, but especially grateful for Joshs excellent customer service and care. He was excellent in all ways.

Just have to give a HUGE shout out to Nick at Verizon Coos Bay! He provided exceptional customer service and went above and beyond in making sure I was happy with my phone purchase. He was patient, caring and thoughtful and I am beyond thankful for the way he treated me during our transaction!

Red and Donna at Coos Bay were amazing. Helping me even while I was dealing with an anxiety attack. They got me up and running. Thanks so much for their kindness!!!

Friend just in this afternoon to pay off bill.....even though there were people waiting not one employee took the time to acknowledge her a n.v d ask what she wanted. Being elderly defin6 did not help the situation. She came out to car so frustrated it did not help situation and thus had to a doctor. You definitely need to improve employee to help them help to treat their custoners.

Absolutely worthless. Zero customer service from any employee. Finally was able to speak with Trevor (the manager), who simply said “I can’t help you, call customer service.”

Wow---a daunting task for a guy with no tech skills. The staff was patient and helpful despite my complete lack of knowledge. Saved my photos, got my old # back. Thanks to Skylar and Donna. With extra special kudos to Joshua for the impromptu lesson. Nice to know that customer service still means something in this crazy world. Much thanks to all of you.,

Trevor and Donna were kind as well as helpful.

Not so good at all! Stopped by to pay my husbands phone bill, look over and see an employee falling ASLEEP as she is helping a cuatomer!!!!! What a joke!

Joshua S. helped me with my phone purchase. He was super nice and explained everything to me in simple terms :)

My mom was having a problem with her iPhone sending and receiving pictures to my android! Skyler at the CB Verizon was amazing! He was so patient and helpful! He was on thr phone with us for over 30 minutes! We got it fixed with his help. Thank you so much skyler. If you need help ask for him.

Skyler and Rhae were absolutely amazing! They were professional and efficient! I purchased a new iPhone, Apple Watch, gizmo, and other accessories. They worked hard to meet all of my needs in a timely manner. They were friendly and easy to work with and I couldn’t give them a higher recommendation.

Always get good service here. Expensive parts though.

Service was great, Joshua helped my parents with their new phones and getting them new chips and setting up their account....over the top service!!

Five stars isnt enough for Josh at the North Bend store. He was very helpful. I came in very confused with my new phone. He not only explained how to use the various devices but he also set them up. Now I can actually enjoy using this my new Samsung and not fight it. Thank you for hiring him.

A few days ago, I walked into this store, curious about Verizons coverage (Im currently traveling, and T-Mobile doesnt have the best service in Coos Bay, sorry).I wanted to keep my old phone, and Riley worked so hard, troubleshooted every possibility, jumped through every hoop to make my transition possible. Josh, oh man, let me tell you about Josh. This guy is so patient. I think the Buddha himself would be impressed by his zen aura. Josh deserves a promotion, a raise, and a free vacation with a dodge ram thrown in. Overall, 10/10. They are professional, dedicated, and more hospitable than a fine-dining restaurant crew.Oh, their phones are nice too ;-)Thanks, guys!

Awesome and fast!

I dont know who the Fat Chick is that was working the counter today, but she was absolutely Rude and Demeaning. She took phone calls while I was trying to get help from her.I was nearly done with my transaction. I asked if she would put the person on hold while we finished. She Threw my phone at me and told me to leave. I have NEVER been treated so poorly at any establishment in my life. I am canceling my accounts and never using Verizon ever again.

Coos Bay Verizon has terrible service. Why is there only one employee when there is a huge line. Extremely long wait time. They say they strive for exceptional service. They obviously have a long way to go for exceptional service

Wonderful talented staff. Thanks for fixing my phone.

I dropped my phone in the ocean and got a new one within the same day! Both salesman helped me find the best deal for me. It seemed like they were trying their best to get me deals and lower the cost. One of them even stayed a little after their shift to help me get a phone.

I just moved to Coos Bay and found that my Tmobile had little to no service in the area. I went down to the TCC Verizon store to switch from Tmobile to Verizon. I was fortunate enough to meet Trevor, the store manager who spent the next three hours helping me to navigate through the changes. I have health issues that make it very difficult for me to speak. I cannot say enough good things about Trevor and my experience with the company! Customer service was exceptional and they care about their customers and their community!!

Rylee worked with us and explained everything in detail. We are both a bit tech challenged so she had her work cut out for her. We asked numerous questions and she was very patient and helpful. Wonderful personality and well educated on phone options. We give her a definite 5 stars....unless you have ten.

Those guys are awesome

SKYLAR is amazing!!!! So helpful for transferring my entire family effectively and quickly ! Thank you SKYLAR from the contella family

Rylee provided me with amazing service and was so kind! She did an awesome job at helping me find the best deal for my budget. 😄

Donna did an excellent job on an impossible situation and she fixed my phone and she was amazing and had so much patience.

I was needing some help with my new phone and Donna was such a great help. She was patient and sweet. She didnt just rush through hitting a lot of buttons and then hand the phone back. She went through everything to make sure all the settings were correct and my data would no longer be eaten up quickly. She was so pleasant to work with. If I need to go there again I want Donna. What an asset to the company.

Very helpful nice people goofy at times in a good way 👍

Ryan R and Rylee are great. They helped us over Black Friday weekend switching over from our previous provider and get four new iPhones for the whole family and the experience was awesome. I was a Verizon customer years ago and I’m very glad to be back, and thankful two people made the process so easy and got us such a good deal. Many thanks again.

Close to where I live, friendly n helpful

Ryan was so so helpful. He helped me upgrade my phone and help me get everything switched over and set up. My anxiety was through the roof when starting the process and he talk me through the whole thing and help me be at ease. He is awesome I dont care what anyone else say he is the bomb!! Thank you so much Ryan for my awesome new purple phone 😁

Ryan R was terrific, he called me, we set up an appointment. When I arrived he was prepared. Great Job!

Nick and co helped transfer me into a business account and was very helpful.

Great customer service. I changed one device and added another to my plan. Levi was extremely helpful in moving all data from one to another and patiently answered all my questions. I wouldnt hesitate to return to this Verizon dealer in the future.

Rylee was so sweet! She waited passed the time she had to, to get me my first phone plan and gave us free cases! She made me feel good about signing my first phone contract, the guy that was working with her was super nice too.

Levi was the person who sold me my phone today. He was great to deal with in all ways. Pleasant experience. Love the phone.

Great customer service, very friendly and helpful.

Levi did a very very good job. He helped me out would recommend. Was able to fix my phone and get a new phone also. Thank you guys very much.

Levi bergstedt was great. He really has great customer service and helped us migrate to a new phone. And got us a better cost effectiveness plan. He’s the best!! Thanks!!

Travis is so helpful and patient. We had a terrible time with Sprint. So verizon and Travis were an amazing change. The Best customer service!

Best service I’ve received in many many years. My clerk Levi, was patient, explained everything. He made my purchase of a new phone effortless. This included transferring all my data and contacts from my old phone to my new one.

Ryan was very friendly and exceptionally helpful with setting up my new phone. Im very happy with the phone and the service. Thank you Ryan!

New phones and chromebook

Very nice store employees

I want to give Trevor a shout out!!! Went into Verizon in Coos Bay... Trevor went over and above to help me. Keep up the great work and amazing customer service!!!! Thank you! Stephanie L.

In person, the sales people were awesome and kind, however, after leaving with new service and new phones, it was touch and go. One of the phones we were sold doesnt fully work, we tried to call in and talk to the staff about needing to trade the phone (we werent able to get back to the store within the time frame), however they DO NOT answer their phones, nor do they return voicemails. Im now stuck with a broken phone and a bad experience. I give them an extra star because in person, they were very nice to work with.

They are very nice and take care of their customers well. i had trouble with my new Samsung Note 8 but they made sure i got a new one. thank you so much.

I came here for help with my iPhone and Grace expressed a lot of concern for helping me with what is a common problem to them, but a big deal to me because my phone was unusable. I would recommend anyone to come here because they are personable and friendly and take your concerns seriously. They are also very efficient and try to get you in and out.

My compliments to Trevor, and I am so very pleased with the quality of your employees. Great compliments to coos bay, oregon. Absolutely great, thanks Trevor!!

Levi was great! He spent the time needed with getting my daughters new phone all set and ready to go! Very professional!

Great experience withTrevor, polite, knowledgeable, great sense of humor and very helpful! Thanks to all of you all were friendly and ready to help!!

I just bought a Samsung phone at the coos bay Oregon store and was very pleased with the help I received. The young man was very polite and very patient as this is my first smartphone. I highly recommend this store.

Rylee was extremely helpful. Very pleasant. Nice smile. Very patient with our lack of knowledge. She is a keeper for Verizon. Everyone should ask for her. LM

Levi was a sales rep and he did great. Me everything I needed a hundred percent very helpful thank you

Pretty neat establishment. Good atmosphere and I was able to enjoy a Dutch Bros while I waited for service to get my phone on Verizons network.

Its Friday night just got my new Galaxy S8, something went wrong with the old J7 completely fried Dalton fixed me up with the new Galaxy S8, second time Ive dealt with Dalton within a year, great technician, great customer service, wouldnt go anywhere else for a new phone or technical services.

Levi was great he was very helpful and made sure we got the best deal possible. I will be back for sire

DRIve 170 miles to get great customer service and Trevor Gibson did not disappoint us . Great people and great store.

Levi was fabulous! He was very informative and helpful!He needs a raise!

Excellent service also welcomes new customers that come in. Great business skills.

The clerk was very helpful and treated us well. Awesome visit overall!!!

Trevor thanks

Trevor helped me out when I broke my phone and was able to help recover my contacts. Thanks

The new manager Trevor made everything so fast and easy!!

These people are useless. When you call the phone number listed, you get a message that the voicemail has not been set up. If you are in the Coos Bay area and need help, contact the people at the Pony Village Mall store. They are pretty helpful. I dont even bother going into the store on Hall ave. even though it is closer to me. Most businesses in the Coos Bay area are pretty decent and helpful. These clowns dont belong here.

Trevor is awesome. He was very patient with me while uploading pics to my new phone.

Levi the verizon rep was awesome.helped me with my phone apps and keyboard . the people in the coos bay office have always been courtous and helpful. i always have lots of questions

Ryan really knows what hes doing got us hooked up and out the door quickly. Thanks Ryan

Quick, informative service.

Levi was Very helpful he made my phone transition to my new phone very easy.Thank you

Associates were great but, being as it is a third party company and not actually Verizon, much to be desired.

Do not believe anything they say. Do not buy any phones that have been fixed so to say. Took my phone my husband pd $200 for to ask why is it always hot doesnt cool off battery dont last to be told cause its an S5. Ass you sold this to my husband then you say this really. Do not trust anything they say

Trevor Gibson went above & beyond helping me with a rather troublesome phone problem- he was genuinely positive and informative, which goes s long way.

They knew how to undo a app that I down loaded

Have been here several times. And the employees are always fantastic

Most helpful Joshua from the Coos Bay store

Excellent service, quickly resolved phone questions with mini tuneup.

Levi was wonderful had a really great experience

Grace was had a great personality and fun to talk with. She know every question we asked her.

Great sales people. Thank you Alisha *****

Its getting better than previous trips

Have been here numerous times. Always very helpful and friendly.

Rylee went above and beyond to help me get my phone working! Shes number one!

Not not not good.service, snotty when I asked for help with s5 last year

I loved how helpful he was and very friendly and fast. I will come back here again.

Not very stocked or knowledgeable.

Ryan is amazing helped us out tremendously

I walked in. Stood there while staff played on their phones and ignored the line. Waited a few minutes and left. Bought my $1000 phone elsewhere

Very rude, insulting, and flat out horrible customer service. Drove to Eugene next day and got exactly what I asked for from a Verizon corporate location. I will never waste my time with one of these local authorized places again.

I really enjoyed my experience in the phone store today with Ryan. In spite of the pain of spending money we laughed a lot.

My 2 year contract is almost up. Cant wait to get a new network.

Great help! Thank you!

Super friendly staff.

They were awesome, humorous, and exceeded my expectations

Very effective thank u

Ask for Trevor

Because they dont know crap!! After 2 visits! 100 miles wasted. Called Verizon to fix problem, been through 2 techs

Dalton, Brianna and Claire are the best.

They could not answer to my questions on their product.

The staff are great!