Usually buying tires is not something you want to do on a Saturday morning, just something you have to do. However, John over at Mavis made it painless experience. I got a full set of tires at a really great price. Everyone one was pleasant and very efficient and I was done in a reasonable amount of time. I will most definitely do business with this Mavis location (Hwy 20 in Conyers) again and recommend them to my family and friends. Many thanks to John and his staff.
First time visiting this business. I had never heard of Mavis, and I wanted to give them my long term business. Todays tire installation appointment did not go well. I confirmed the appointment and that the tires were in stock a few days prior only to have the techs searching for them on Saturday. 30 minutes into my scheduled appointment I am told it could take up to 3 hours to get my tire install complete. I took my tires to be installed elsewhere. When time is of the essence businesses must do better. I would love to have spoken with a member of their leadership team.
Great service and very professional!I had to get my brake and oil fluid change. I also needed new brake rotors because they were wearing down. It was a smooth process and they explained everything very simply. I really appreciate the help.
The store manager John was very professional and gave me a really competitive rate compared to other vendors in the area. Will definitely be returning. Fast and accurate service. Highly recommended.
Front desk was courteous and acknowledged me as soon as I walked in even though they were with another customer. I was a walk-in on a Saturday filled with appointments, but they were still able to take me in and service my vehicle in even less time than they had anticipated. Great job and customer service!
Very friendly staff & best price I’ve had for a tire repair! The store manager was very nice & got my tire fixed fast.
My wife loves this location because John John always takes care of her Lexus! She refuses to go to any other shop including mavis locations, lol! Keep up the excellent service guys!
I always come here to get work done on my vehicle everyone is so helpful and I appreciate John the store manager so much
This is my go to when it comes to anything regarding my car. The employees are always helpful and timely even when they are busy. This business feels like a family.
Will is amazing! I came in to get 2 of my tires checked as they had been acting crazy and the pressure had been dropping. He checked both and got me fixed up. He was very informative and friendly. Ill definitely be back for any future tire needs!
The customer service that I received at the Mavis on Hwy 20 in Conyers was exceptional. The manager did a great job of explaining the repairs that I needed and the work was completed in a timely manner.
They got great customer service and efficient
This Mavis Tires and Brakes shop location was so helpful with getting my leaking tire fixed. The employees were kind, professional, and quick. It was a very pleasant experience and will visit again and recommend to others.
I went to this sore 3 timesfor 2 mores of my tires. ( They only keep 2 in stock at time.) I bought 2 and needed 2 more. I went 3 more times for the other 2 and they still haven’t received them! They created a work order, set an appointment and STILL no tires after I arrived!Idiots! Don’t even bother here, there’s another location a few miles away, if you need this company go to Iris Drive! You’ve been warned.
I am in awe at the level of service I received at this Mavis location! I typically get my tire and maintenance work done here anyway, but this time was the ultimate display of going above and beyond! Im recovering from a foot surgery and cant currently walk, but needed my tire replaced. So, I had my car towed to this location and they literally took it from there, making it SUPER easy to still get things done for my car while Im down. The staff was very communicative from the moment my car arrived, to the ordering and arrival of the tire, and the completion of the work. Once it was ready for pickup, I explained that due to my circumstances, I wasnt able to pickup my car today and had to make arrangements for either the next day or have a tow truck come to pick it up to bring it back to my home. The manager, Will, gave me a call back and offered to bring it back to me since I literally live right around the corner from the shop. This level of service and convenience was beyond thoughtful, especially since he wanted to help me avoid paying a towing fee. I really cant express my gratitude enough for this!!!! Thanks Will!
I needed new brakes and my neighbor told me to go to Mavis Tires in Conyers near Chase, Target, and Publix. She raved about the customer service and work quality so I decided to go. Im sooooooo glad I did! It was so refreshing to receive such good service in the Conyers area. John and Carlton are superstars! While waiting for my car, I observed how they interacted with their customers. With every customer they were professional, patient, and kind. And yes I was highly satisfied with the work performed on my car. I will definitely be back!
Stop by Mavis Tires because I had a slow leak due to a nail in back driver side tire. Spoke with Will. He was very pleasant and service was fast. I have had several visits to Mavis at the Conyers location. They are always polite, shop was very clean. I will definitely recommend this location to others.
Will at Mavis was a complete professional. I was told by another repair shop that my wifes car needed new tires. I took the car to Mavis and Will inspected the tires. Turned out I didnt need tires. I really appreciated his honesty . That s why Ill be taking both my cars to Mavis for any repairs.
Outstanding customer service from all the staff, John the manager go above and beyond to assist with every customer walking through the door.
The level of customer service that Carlton provided was exceptional!!! The care and quality of the whole team cant be matched.We are now customers for life.
Very unprofessionally run location. Didn’t have anyone who says Upfront and when they were there present they payed mor attention to the phone. Had a 11 am apt., currently it is 2:30, they told Me 1.5 hours stores on but hasn’t been aligned. When I have looked in the shop many time, 3-4 of the same people always outside smoking not working. There have been two women that need get sainted fro the waits they have been through.I will not ever comeBack to the Conyers location ! And doubt I will the Covington location after this
Great ServiceTech explained in detail the condition of brakes and recommended the necessary services. Will definitely make this my go to for my Brakes and Tires
If you want to take your vehicle to a place and be sold items that you do not need to fix your vehicle then take it to Mavis Tires & Brakes. This is one of the most terrible repair companys to take your vehicle to have repaired. My wife has a 2005 Chrysler 300 Touring. Her steering wheel started to shake I took it to Mavis Discount Tire on Iris Drive in Conyers, Ga. I was told she needed new tires to stop the shaking and it cost me $499.80. 2 days later my wife and I got the Covid-19 Virus. So 3 1/2 weeks later I was able to get back to normal life and drove my wifes car for the first time since being repaired. The steering wheel was still shaking and boy was I mad! The same day her air condition stop working. So I took it back to Mavis to let them know my wifes steering wheel was still shaking and have the A/C repaired. I was told by someone behind the counter that they do not have an A/C man but the Mavis store on Highway 20, Conyers, Ga. does. So I went there. There I was told the reason why my wifes steering wheel was shaking her car needed some front-end work done. After that front-end work was done the shaking of her steering wheel stopped and her A/C was repaired (for an additional cost.) It cost me $717.00. Now I really felt cheated for being diagnosed for something that did not fix my wifes steering wheel problem. I called Mavis customer service 3 times and was hung up on during one of those. And I sent a contact message on their company website page. Finally, I got the Conyers, Ga District Manager, and was told by him that he will contact me whit a solution in a few days. A few days have passed and gone. Now with this terrible situation happening to me, I have come to the conclusion that If a So-Called Trusted Company District Manager lies to you and does not stand behind their store managers mistakes, what does that say about the owner. Consumers is this really a place that you would want to take your vehicle and (TRY) to have it repaired. NO!!!!!! Please dont waste your precious time or your hard-earned money with this terrible place.
Love how honest and quick they are. Super professional had me in and out without a worry! Appreciate the work they do send your car here if you love it.
The store manager John was really helpful and gave me some discounted price for my breaks and rotors. He also was very helpful explaining in a way that I understood about my car.
John had good service took care of me I would recommend family
John is a wonderful manager,I definitely recommend this location for any service
Excellent service and great attitude every time I have had service done here...David is an excellent Service Manager and is eager to assist with all service request.
Harold and John really took care of me, very good customer service, knowledgeable about the tires you need, and services your car need, Keep up the Good work Guys. THANKS.
I was told when I arrived for my appointment that the tires I had ordered were not available. I was offered a different set at a slight increase in price then was informed the price that I printed out from my online reservation did not include taxes and fees. Very misleading company to buy tires from.
John provided me with great customer service, was very helpful, and considerate.
Great service by everyone at this location. They handled my vehicle with care and did so in a timely manner. I have family members that use this location as well. I will definitely use Mavis Tires again!!
Have William a call and let him now I need help ASAP. He was ready for me when I got there. Was actually able to patch me up and sent me on my way. Fast and great service!
My experience at Mavis was exceptional! The service manager, John, provided top-notch customer service, while being attentive and making sure a great job was completed on my vehicle! I would like to thank the technician, although I cannot remember his name. He did a fantastic job getting my vehicle successfully completed, while providing top-not customer service, as well! Thank you, gentlemen! Thank you, Mavis, for employing top-notch individuals, who truly care about their customers! God Bless! 😊
Had a screw in my tire which caused a slow leak. I took my tire to Mavis to get my tire patched. Will got me in and out in less time than he quoted. The team was professional and moved with a sense of urgency. I will definitely be going back to this location. Thanks Ya’ll!!
Had a flat on my trailer and stopped by here. Customer service, time in out was past wonderful. John got me straight with no problem. Will be back here for sure.
I was met by a very friendly staff and John the store manager personally helped me with my tire problem !!!!!!!! Very helpful and got me in and out of the door and it was a pleasure in getting such great service and not all the run around like some of the other tire stores do !!!!!!!!!!!!!!! I am a New customer and I will be back to see these folks I recommend them highly 5 STARS !!!!!!!!!!!!!!!!!!!!!!!!!!
Mavis Tire and Brakes went out of their way to take care of my tire need. A big THANK YOU to them.
I wasnt surprised. Always fast and efficient. Great customer service 👏
John the manager was a great help ! He serviced my car quick and easy and i would come to this particular mavis tires facility!!! 😀😀
I wanted to express my appreciation to Will for assisting me and my mother with our low tire pressure issues on December 1st.Will was so nice and very willing to assist us and we truly appreciated his courtesy and service.There were two other employees (whose names I do not know) that stopped to give us some helpful tire tips as well.I am in need of a new set of tires very soon and Mavis Tires and Brakes will be the first place I check with for my tire replacement.Because my customer service experience is always what determines if I will become a repeat customer.
Had a nail in my tire and called up to see if theyd take a walk in. Not only did Corey accept me as a walk-in but also made sure my tire was fixed in a very quick but very professional manner. Im very pleased with my experience with this location.
Great prices and great customer service from the store manager!
Dear consumers,I received superior service here today!!!!!! I had a flat and 2 nails in my tire. John and the team got together and handled it in no time!! The customer service is beyond exceptional!! The waiting room is extremely clean and social distancing is advised. Thank you for your amazing and prompt service! I am very proud to be a new customer. I’ll be back soon!!!! Thank you!!!!
Got my work truck in & out quickly. Went above & beyond just an oil change. Also checked the tires, found 2 needing repair and took care of them. Love these guys! Definitely recommend!!
Will is AWESOME. He helped me with a bolt in my tire; GREAT walk-in service!
This place is really great the service manager John was very helpful and knowledgeable about my vehicle and they really look to take care of you when you walk through the door. The service and hospitality was great. Thank you Mavis and John I will be back!!! I recommend people to come to Mavis!!
Ive been coming to this location for about 3 years, since it was a Kauffman Tire. Between two work trucks and two personal vehicles, Ive been here easily a dozen times.The employees are courteous and knowledgeable. One thing I like about this Mavis is that they actually call you when your work is done or theres an issue. Ive had bad experiences at other places in the past trying to track down tech(s) or ask about the status of a job. Their customer service is fantastic.Their prices are reasonable, and well worth it. Ive never had an issue with the quality or timeliness of their work. Overall, this is by far the best auto shop/tire place Ive ever used. I cannot recommend them highly enough.
Always professional and employees exude knowledge about all tire concerns. The mechanics are very courteous and willing to assist at all times. I appreciate the Front Desk employees dedication to effective communication about my vehicle s needs.
Will is the best when it comes to customer service. And John also. The excellent customer service is why I go there. I will pass other places to do business with Will and John. Ray Brock
Very courteous and professional staff. Clean establishment (even the restroom!) Im a very satisfied customer. I will be returning to this location for future auto needs. They earned my business.
Very knowledgeable, professional, & great care with my car. I will be back
Great experience. Fast and the best price around.
The crew at this location to great care of my car during a scheduled tire rotation and balancing. We have a good working relationship, which I appreciate and am thankful for.
I had to get a tire patched on Christmas Eve and I was able to get in and get it done without any issues. All the staff who were there that day were very pleasant and friendly, especially considering it was a holiday. I was very pleased with my visit!
I received great services today. I was greeted by Will as soon as I walked I . I came in to get my tire plugged and he also mentioned the great sale they had on windshield wipers which I also needed but was not thinking about that at the time.Service and a smile is always great!!
Mavis conyers ga is by far the very best in ga as for as I am concerned. Will, the General Manager is exceptional and a quality expert when it comes tires and brakes. He is also very personable, kind and caring about the customers visiting the store. Not only Will is an a consummate professional but the entire staff is professional and courtesy with customers. They helped me out of bind with repairing my vehicle in a timely manner. The store is extremely clean both inside and out. The staff and the GM goes beyond customer services. Everything about this store and staff is professional.supberb!
I was glad to have set up an appointment and see Mavis Tire on the same day. I was assisted by Will, the store manager to run through the reason for my visit. I explained that I got a flat tire and needed a new set of tires rather than just one. To determine the right size tire for my car we went and took a look outside. He also took a look at the flat tire and said that it had been because of my wheels being out of alignment which was a service I intended to get prior to my appointment, however I received some good information about how regularly you should be an alignment and that was appreciated. When we came back inside he gave me the out of door price for 4 new Black Lyons tires, alignment, and windshield replacement since they were running a deal for 17.99 per wiper. That came out to a grand total of 587. I then asked about military discounts and he denied me because I was not my parents who both served this great nation although I had my military id with my name on it. However I still proceeded with the services. He had let me know that there were 3 cars ahead of me so it will be a minute which is understandable so I waited. About an hour later, he calls me up and says he needs to show me something which indicates that there was a problem I didnt expect. He showed me that my lower control arm was loose and showed himself. I appreciated to see the looseness because I knew it could affect my safety behind the wheel . He came to a brief overview of the car part but he never explained what it did beside that its car part that is connected to your axle . I then proceeded to look at prices for it and he said its 311 in addition to the 587 totaling up to about 900 for a college student. He said I wanted to let you know before I put on the tires. I said let me make a call and I will get back with you before you complete anything. I called one of my family members who was a mechanic just to confirm the accuracy and the integrity since this was my first time coming to Mavis Tires. My uncle then asks to get a video of the loose car part . I ask Will and he takes me to see my car again and the part is barely loose anymore and even states in the video Its kind of hard to get it loose again . At that point I started to question whats going on because it was 15 minutes later . What could have changed if my car was left untouched. I then ask for another few moments to process everything and in the meantime I have not authorized him to go forward and as I saw more customers I figured they would start on other cars instead of waiting for me to authorize this extra service. I then decide to forgo the whole transaction and go somewhere else. I tell Will, Ive decided to forgo everything and come another day since my car did not have any tires on them . He then responds and says Well Ive already put on the tires. I was shocked because I had not authorized anyone to do so . I hadnt even authorized or mentioned whether or not I was going to add the lower control arm since he needed to do that before he put on my new tires. I felt bound and trapped. I then explained to him that I would have appreciated it if he had waited to put on my new tires . He doesnt address that so we go into talking about the alignment . He says well since you are doing the control arm add on I dont feel comfortable to do the alignment and doesnt further explain. This was not what I wanted . I had explained that if the alignment is what put my car in the shop, why would I get new tires to be placed on without an alignment ? Afterwhile, he charged me a grand total of 472.50 only including the 4 tires, warranty for the tires, computer balance package which he explained was labor and the 2 weather blades.
This facility is great. Clean and professional looking with a staff that compliments the store. John was great at sharing with me what he saw defective and/or end of life on the vehicle. The other Mavis Tires & Brake facility in Lilburn @ 4135 Highway 78 needs to be closed. I will never return to the Lilburn site after the half baked service they did on my car - that the Conyers facility had to clean up after.
Shout out to the staff @Conyers Mavis Tires & Brakes!!!! They were very accommodating and managed too squeeze me in on a very hectic day. My brakes and rotors were in a very bad way...could have caused an accident...Thank God for the technicians!! Also a very special thank you to John...you are truly the Bomb.com...lol!!! My Ford Flex hasnt handled the road this great since I bought it!! Amazing job guys....Customer 4 life and have already recommended several more new customers to you guys!
Customer service is amazing at this location! Staff is super friendly and professional. I would highly recommend them!
Will took very good care of my wife qx60 gave us fair pricing and was very knowledgeable! I would definitely recommend and be a returning customer!
I came in and request a full tire balance.Jon helped me exceptionally with all my needs,wants and questions.id be glad to highly recommend him and this specific location for any car need THE WHOLE STAFF IS GREAT.Jon is my guy tho 👌🏽
They are amazing at this location. We highly recommend them. Will the manager is awesome at his job. They put tires on my husbands f150 and found me the best deal at what I was looking for. We will be using them again in the future.
Excellent service. I came in for some car trouble, and the staff was quick and to the point about what the issue was and got it fixed. No issues, no confusion
I just had my tired plugged today and my experience was great. The customer service was top-notch which was truly appreciated. Everyone I spoke to there was gracious and polite. Since I take care of my mother, I dont like leaving her for too long. They made sure I wasnt waiting for a long time and I was able to get back to her in a decent amount of time. I also plan to return to buy another tire. The price was the lowest Ive received from any tire place. Thats another feather in their cap as far as Im concerned. If I could insert DJ Khaleds I appreciate you gif, I would. :-)
Great service got a alignment done in great time appointment was on time thanks guys on ga.20 in conyers,ga.
This place was professional and got the job done right. Will definitely be returning if I need it
Great customer service! Ask for David!
Professional and clean location. Hassle free car care. Would recommend visiting location next to Publix. In and out in no time.
Running around doing errands and I picked up a nail. These fine folks got me in and out on a Saturday and my tire is all good.
Quick service at reasonable prices!
Very efficient and helpful. I always use Mavis Tires anytime I have tire issues. Thanks!
I went to see these guys about my low tire pressure light that has been coming on for at least half a dozen times this last year. Usually everyone just puts air in them for me but this time they found a small nail and patched/plugged it for me. I truly appreciate their customer service and will definitely be back!
There was a screw in my tire and the guys plugged it and had me on my way in no time. They informed me of some potential issues that I could face in the future with my vehicle that would need to be addressed before things got worse. The guys really went above and beyond. The customer service was awesome!
On August 27th I had a flat tire on my way yo the dealership for my annual maintenance service. My husband was able to make it too the dealership. Our Service Rep told us about Mavis Tires and we call and spoke with John Stewart. We told John our situation and asked could he delver the tire too the dealership. .His manager told him he could drop off with a delivery fee which we were happy to pay. Thank God for John. He was professional and courteous. Because of John, we purchased 2 more titles.
Friendly and efficient. When making plans to get your work done, go early or you will need to wait your turn. This is usual for any car service, they work on cars first-come first-serve unless their scheduling department (which is not located there), tells you it will be quicker not knowing there are 10 cars ahead of you already there at the garage. They will drive you to your home, if it is an all day job. Very nice. They keep an accurate records, no matter how long. Those records are priceless for me.
They are amazing at this location. I would highly recommend them for service, everything was done correctly and price was fair. Today was a busy day for them but they also got me in and out with a good timing. Abe they are very professional. Ask for John or will
Corey was very professional and knowledgeable. Corey and the rest of the staff wore masks. The gallery was clean, seats were socially distant and the Football game was on!!! I will be back.
I just picked up my company fleet vehicle! Running smoothly!!! I appreciate the fast and friendly service! Thank you!!! I will definitely return!
Slow. I had a 9am appointment and its noon now. Just got 4 tires and an alignment. Prices are not too bad. Good customer service.
The Guys here always make you feel welcomed and are highly professional as well as efficient. I always enjoy bringing my vehicles here for service
I went in to buy a new tire because my old tire had a slow leak. They fixed my slow leak and offered affordable options on my next tire purchase. They had great customer service!!!! All of the staff were helpful.
They were so helpful, fast, and very polite! I would definitely come back!
Amazing service by John
Top notch management and best free air ever. Open late on Thursdays our lucky day to need a tire place late. Service with a smile even in the last ten minutes before closing on their late night.
Very knowledgeable Techs and service advisors at this location.I Usually do my own vehicle repairs but decided to trust them with my mustang GT for some routine maintenance and ended up pointing out some issues i wasnt even aware of. Would recommend and do business again 10/10
Came in for a patch on a flat tire. They were able to quickly patch it. Excellent service and friendly staff.
I love these guys so much ! They fixed my car in two days ! They are so sweet and nice . There all about helping people out ! Y’all should really go check them out. If I could rate them a 10 I would . Best tire and brake shop ever !
1st thing on a Sunday morning I needed a tire fixed on my vehicle, I came into Mavis they got me in and out of the store with in less than a hour and fixed my issue. Great customer service and great guys inside the shop and at the front t desk definitely coming back with any tire issues I may have in the future.
Team Mavis is truly reliable, especially on a Sunday! I called this morning, spoke to Manager Willie about my rear driver tire, he was very honest about the wait, but stated bring it in!! Knew me as soon as I walked in, communicated Im next, thats what I call great customer service They found a nail, and plugged it up!! Thank you guys!!
Be sure to check with Mavis before getting your car serviced anywhere else! I got new brakes, rodars, new axel and sway bar links all for $750! Nalley Toyota was going to charge me a whopping $1550. Fast, cost efficient, professional. Special shoutout to Will! I am an extremely satisfied customer and will be back! Thank you!
It was great.. great service
Great experience!!!! ..man..what can I say... walked in near closing and the personnel upfront treated me like it was 8 in the morning..friendly and positive energy. Fixed my vehicle problem and had me on my way feeling great about the service!!!
Dropped my sister off today 11/5/2020 to get the breaks fixed in one of our cars. I had low tire pressure in one of my tires and decided to use the free air machine to put air in it. One of the customers kindly approached me and helped me check and put air in all 4 tires!!!! I wish I had looked at the guys name tag. Very nice people.
Corey Was Great And gave A1 customer service . A true asset to the company .. This Is For Sure My New Favorite Shop .
Friendly, professional and as a water drinker the womens bathroom was very clean. Honest and knowledgeable abt the basic mechanics of cars.
The first time I visited this Mavis my experience was horrible. I had an appointment and still waited for 4 hours. This experience was a much more pleasant one. John took me right back fixed my problem, communicated an update with me and got me out of there quickly. I was very pleased. Highly recommend. It makes a big difference when you have that open communication.
Great service, and very helpful with any questions that I had. Definitely recommend visiting this store again!
These guys have always taken care of me. 💪💪💪