Bailey, Jacob and Nick did a fantastic job, they were very polite and professional and my ducts look great!

This is the best experience I have EVER had with a company. Robert and Bailey were so polite, friendly and professional. They were accommodating to our work from home and upcoming birthday party. Not only did they do a great job with the water damage areas they cleaned up like they were never there. All of their equipment is top of the line and gets the job done fast! I will be looking to use their other services that they offer. I would 1000% recommend them!!

Thank You for your excellent service. We appreciate Robert, he is very knowledgeable and professional. He answered all our questions and scheduled our service in a timely manner. The Quality of the work was great and looked clean.

Robert and his team did an amazing job in correcting the issues brought on by a water leak that had gone unnoticed for a unfortunately long period of time. Robert was straight forward in assessing the damage and fair on what it would take to get it back to a level so that repairs could begin. Bailey, Nick, and Charles showed up on time and ready to work, even staying late to get the job done. Should you ever need their services, I highly recommend that you give them a call.

Robert, Nick, and crew were nothing short of awesome. We moved into our new home and found the ceiling had caved in... on moving day. They were at the house within a couple hours and had the mess cleaned in no time. They communicated with us better than I could have expected, and worked directly with our insurance company. I highly recommend this company, excellent all the way around. My biggest thanks to them for their excellent service!

If you are looking for a company to come in, be efficient, on time, professional, and most importantly have open communication from start to finish and great prices Robert’s ServPro is the company for you. Robert showed up not shortly after we contacted him and walked us through the whole water damage process from start to finish. We had a lot of questions but he had an answer for everything we asked. We started with paperwork and measurements. Then Bailey and her crew came to do the work in which Robert was involved and you could see the support between employer and employees. It was awesome 👏. Robert also came back and worked alongside the crew to get the job done. I couldn’t have asked for a better company to work with. The whole process went so smoothly and honestly I do believe it was because of ServPro Universal City and not because of the work needing to be done. I can’t express enough how great this experience has been during a terrible water damage. Thank you again Robert, Bailey, Charles, Nick, and Mack!!! 🤩🤩🤩🤩🤩 Five stars for all of you! I know where to turn to if we ever need anything again or someone I know needs a recommendation.

Couldn’t recommend this team more!Robert first introduced himself to me and assured the quality of his team’s work, and they delivered. Bailey, Nick, and Charles came out to my house and were very prompt and polite. The work took a few days in total to complete (they were drying out the inside of my walls that had water damage) and they cleaned everything up good as new afterwards. Highly recommend this company for home restoration

Robert came out shortly after I called and was professional and easy to work with. His team of Bailey and her partner (I am sorry that I cannot remember his name) worked quickly and efficiently to help make a wet situation as pleasant as possible. I will recommend their Servpro company.

Gave Robert a call and was contacted in a timely manner. Robert made everything so easy from calling the Insurance claims department for me to getting me scheduled as soon as possible. Would HIGHLY recommend this business to anyone.Thank you Robert and Mack

Bailey has been just great! Two separate cleaning services provided. Both were well done.Her communication with us and customer service skills were both excellent.

After our crazy Texas Winter Storm. Servpro sent out Baily and Emily who were just awesome! They were professional and did a great job! They were in and out in no time and very efficient! My family was 100% satisfied and impressed with the job done! Thank You Servpro!

Thank you SERVPRO for your professionalism and quick response to our water leak!

The derecho hit our town and our house was severely damaged. Robert and his crew were wonderful. They completed mitigation for many of us in the neighborhood. They were friendly, professional, punctual and reliable. I highly recommend them!

I am selling my home and had concerns that due to the age of the house, there could be existence of hidden mold. Jacob Velasquez did a thorough job addressing my concerns. The fact is there were no findings of any mold or moisture issues. Jacob was very honest although it resulted in no business for SERVPRO., who is in the mold restoration industry. Thumbs up to him and SERVPRO. They have my full endorsement. Give them a call if you have any mold concerns.

Called them for help, they were polite, professional and quick. They helped me the same week I called.

Robert and his team are very kind and respectful. They are very knowledgeable and always have the answers to any problem that you may have. I have spoken with Robert many times with issues regarding my home, and he always has quick answers and solutions to resolve my issues at hand. He is always very professional and willing to do what ever he can to take care of his customers and ensure they are happy and well taken care of. No matter the size of the job, be it big or small, Robert and his team always make you feel as if you are their number one priority. I would recommend Robert and his team to anyone.

Rob and his crew showed up within an hour of me calling insurance. They addressed the water leak and assessed damages. Great people to work with!

Robert and his team at SERVPRO of Universal City/St. Hedwig were awesome. Cant thank them enough for the quick late night response and immediate action to get things dried out at my folks place. Very professional and courteous as well as up front about what was needed to handle the job efficiently as well as quickly. I highly recommend this team. Thanks again, Robert.

After the second water Leak our home experienced in a year, we allowed Servpro (Universal city)to handle the clean up, since they came highly recommended from our neighbor who used them for the same issue.Compared to the last experience we had, Servpro happen to be the easiest to communicate with and they dealt with the insurance and adjusters directly.And we were not billed a ridiculous amount of money like the previous companies did to us .It was really like it never happened !!Thank you Servpro (Universal City) for you honesty and hard work . We highly recommend your company to anyone needing help...

Robert and his staff at SERVPRO gave us an excellent service, from the assessment to the final phase of the water remediation job in our house.The company took care of all aspects of the problem immediately after they arrived. They took care and monitored the water and humidity removal on a daily bases (including the weekend) with state of the art equipment and their professional experience.The quality of their services was above and beyond our expectations. They are courteous, professional and caring. A truly White Glove service hard to find nowadays. We are extremely grateful to this company and recommend it without hesitation.

I didnt end up using this company for my 1st floor flood and we should have used them. We called 1am in the morning, received a call back immediately, the gentleman actually came to the home ready to work! We ended up going with Roto Rooter (decision based off a lie from the salmesman told). Later, several friends told me use Servpro for floods! Even a friend that works as a claim adjuster who said Servpro is great!

We had just moved into our brand new home. An issue with our washer flooded part of the downstairs. Robert and his team were courteous, responded quickly and explained all options in detail. Thank you for saving the carpet! We highly recommend their services!

Robert and his team were terrific. Professional, thorough, efficient. They drove from TX to help with homes in MN after huge amounts of snow, then rain, resulted in massive flooding. So grateful for their responsiveness and excellent work.

This company is amazing! They responded quickly and had all the answers to my questions. The employees were friendly and knowledgeable. They explained the entire process and put my stress to ease.

These guys are first class professionals. First and foremost, they did excellent work - very detailed, thorough, and informative along the way. Second, they jumped on job ASAP after a hurricane (when obviously they were getting a zillion calls per day). Third, they spent all the time necessary to help guide us thru the review process with the insurer, and waited patiently for that to end. I could not recommend them higher!

I woke up to a flood in my kitchen and thought I just needed to call the plumber and mop it up. After realizing I wouldn’t be able to do it by ourselves SERVPRO was recommended to us. They arrived promptly with in the hour and took care of everything I did not realize that our floor had already sustained damage and so did the walls and everything had to come up. Robert and his team were extremely professional and explained everything as they went along. I would give them five stars and recommend them to anyone who needs that type of help.

Our washer broke & water went everywhere. SERVPRO Universal City was out to our house super quick & took care of our issue even quicker. Everyone was super great to work with. Although, I hope you don’t have to call them—but if you do know that you will be in good hands. Thank you SERVPRO.

These guys are top of the line! Mack is extremely knowledgeable and highly qualified to handle any and all situations that may arise. I will recommend them to everyone I know! extremely great work!!!

Excellent and fast service! Got the ruined carpet and pet smells out of a recently purchased house.

Where do I begin! Servpro was Amazing they made my water loss stress free and easy! my insurance worked with them directly and they were in constant communication! unlike Blackmone Mooring whom are incentive based and try to maximize damages to gain profit (Speaking from experience) these guys do it right and care for their customers and are honest and trustworthy! 10/10 for these guys keep up the good work!

Rapid response when we called after a water leak in our kitchen. Mack was very professional and honest about what we needed. Went above and beyond. Hopefully we wont need them again...but if we do we will definitely reach out to SERVPRO of Universal City/ St. Hedwig.

Owner and his crew were prompt, professional and efficient. Having a pipe break, flood the hardwood floor and cause damage is never enjoyable. I have these guys on my phone if it happens again. They really know what theyre doing.

Very professional and helpful during the stress of our leak. Got the job done effectively and efficiantly. Good guys. Highly recommend.

Their quality of service and attention to detail was beyond anything we could have asked for. Will recommend to everyone I know!

They exceeded my expectations! Customer services was excellent. Highly recommend!

We had a house fire in February 2018. After the shock of this tragedy, I contacted Servpro of Universal City-St. Hedwig. I spoke with Mack, Service Technician. The first thing he asked was are my husband and I all right, and then he asked for the details of the fire and damages to my home. He immediately introduced me to the franchise owner, Robert. We then had a 3 way conversation. The next day Robert and Mack arrived at my house. They put a plan into action. Once my insurance allowed for the tear down and rebuild to begin, Mack was at my house in a day. He and his crew started ripping out the damaged contents while doing an in-depth inventory at the same time. My damages were extensive, all the while handling my household contents as “special cargo”. Not one item was broken or lost while under their care. I trusted this franchise to treat my home as if it was their very own. And they did! My husband and I returned home to a house that has new floors, walls, electric, plumbing, painted, and cleaned. Robert and Mack are HIGHLY professional, HIGHLY skilled, sincerely compassionate, and provide fast, accurate work. Put your trust into Servpro of Universal City-St Hedwig. Let them put your burden on their shoulders. They can handle, tackle, and conquer any fire, water, smoke, and mold damage you unfortunately might have.

Had ServPro come in and clean our carpets before we moved into our rental. They were really bad from the previous tenants, but after ServPro, they looked brand new!! We also had them deodorize the entire house, because it had that old mildew smell. NO MORE SMELL!!!!! I will definitely be recommending them to EVERYONE I know. Their office staff was friendly and professional, and the service guy was on time and courteous. Great job ServPro Universal City!!!

They went above and beyond to help me with what I needed. Would recommend to EVERYONE!!!

Robert came out to my house looked at my problem and he took care of it made my floors look brand new again I really really appreciate what he did and his company thank you very much

Yall are awesome. Thanks for helping my parents.

The food is very rich, the staff is friendly and the place is nice