Great experience here. The staff is very friendly and knowledgeable. Got an oil change and my tires rotated and it took about 30 minutes total. Typically if I go to a jiffy lube or a Kwik Kar these services take over an hour. I will only be coming back to this location!!! Fair prices too!
I know there isnt a replacement for Larry at this location but Mary and her crew at Valvoline have been a great help and pleasure. The group helped me troubleshoot a used car I recently purchased for cash. I bought this car for my son to use while his daily driver was in the shop. They thoroughly checked the car over and gave me a list of things to keep an eye on, along with some interesting information on the engine that was overlooked by the original dealership. Great attention to detail and customer service.
The staff was professional, courteous, knowledgeable, and thorough. So happy I found them. This will be my permanent oil change location! Thank you Valvoline!
I average around 4 oil changes a year on my work vehicle at this location, solid and friendly service every time. The other four oil changes a year (out of town) remind me of why I like this spot so much.
Oil filter: HAND TIGHT ONLY. I need the force of Superman to get your filters off when I do my own oil changes when I get the time. Not just once, not just twice, everytime. Never again coming back
State inspection by Tommy. He went above and beyond! Love this place!! Will definitely be back for oil changes and all my car needs! Thank you for taking care of me!
My experience was a very rewarding experience. I had a State inspection done first the gentleman the did that just took care of the whole thing no questions asked. I passed with flying colors. Then I asked to get oil put into my car as I knew I was a quart low and to check the air in my tires. The crew got me right over to the other bay and got me taken care of immediately. I was very satisfied with my overall performance.
Good prices right bow. The place was just bought out from previous owner so they are offering beyond competitive prices
Nice facilities, well staffed. Staff will pester you to purchase air filters and tire rotations even if you specify you only need an oil change.
The 2 guys that helped me today was so kind. I generally have a lot of questions about my vehicle, Car knowledge isn’t my strong point. This guy was so informative! Love this place and the quick service. Thank you Elvys and Tim .
I love this auto place. Oil change there all the time and rotate my tires. They are very efficient, friendly and fast.
Friendly individuals, respectable and good social distancing protocols. You stay in your car, they will wear a mask and keep their distance. They alert you before you open your door (just in case you took it off while they were working), etc. Overall, great service and I appreciate the social distancing.
Nice worker but they didnt reset my maintenance light off
Loved It.Ty For The Friendship.
Friendly serviceno hard sell
Where do I even begin with my experience here at this Valvoline, will let me first and foremost start off by saying that the new manager has really got the place clean and off to a good start. Noticed that the quality of my oil change has went up dramatically since under the new management. Highly recommended before but I even recommended more now. I will never go anywhere else. Thank you for keeping your store so clean, and for keeping my service quick and up-to-date.
Friendly service and very quick very organized very professional.
This was my first time coming to this establishment. Enjoyed the friendly services.
Had my oil changed here, went to do it myself next time, and I could barely get the filter off it was so tight. I got no idea of y’alls technique, but I’ve always heard snug and then a quarter turn is all the force you need. So now why did I need near the force of God to get the filter y’all installed off. I’m out of ideas. And I’m definitely not coming back.
*Updated review*They were unable to remove the oil filter that they over tightened at previous oil change (they did) on my car. I ended up with going to the dealership and paid $80 to removed it. Previous owner Larry had great relationship with his customers. Apparently, new management does not care much at all. I had to drop my review from 5 stars to 1 star. Moreover, all these 5 stars review earned this establishment during under the management of Mr. Larry.
This is an extremely professional and well run establishment. Its obviously staffed and managed by people who take pride in their work. Ill always come here.
Matthew and Able were very helpful and professional, would recommend!
So easy, in and out super quick and they were very courteous. I love that you dont even have to get out of the car!
Larry made this place great, I was NOT real excited the first few times I went in after it was sold but the folks there are nice and Im starting to warm up to the new folks.
Ive been coming here for a while now for all of my vehicle basic needs and inspections. Oil changes, tire rotations, annual inspections, etc. Always super friendly and are very aware of wait times and apologize if things take longer than normal. Ill keep coming here for all of my vehicles.
Jerrod was super nice! Took care of my car in no time as well as Mathew, thanks guys. Always a good experience when I come here.
Had an issue Elvyz fixed the problem great customer service
Mary the assistant manager, Sidney, and Anthony helped me out! I was very pleased with my oil change and the service they provided! They were quick! Mary was so polite and continued to make sure my car was in the best condition for driving! She even taught me a few things and tips about my Kia and the Kia engine! Will refer friends and I will return back as a customer!
My inspection happened so fast and I did not have to get out of my truck!
Very nice people. Helpful. Did a good job. A little pricey, but they had a couple coupon deals that brought the cost down quite a bit.
After my oil change I went to get my car washed. While cleaning my tires I noticed that 2 of my Valve Stem Tire Caps were missing, with the third one been barely screwed down. Here goes my saving using a Groupon. I wont be back !
Larry has sold the business and unfortunately the customer service and the great employees are all gone as well. Larry earned a comfortable retirement but now I’m looking for a new service station. Confusion, disorganization and a lack of communication seem to be the norm now.If you’re a local mechanic, there is a need to fill the hole Larry left. Come open a shop in the area, offer quality honest service and the community will loyally beat a path to your door.
5 star for Mr. Larry and all the staff... you all will be missed but hopefully you are doing great Thank You very much for the great service during the last 15 year to our family and cars. Your service, welcoming service, knowledge, your kindness it all will be missed. May God bless you 😇
Well I been using this oil change place now for 2 years! Today got my oil changed today and a week later found that there is a oil leak! I took it back and the said they fix it ! We will see !
Very friendly. Git my car inspection and was treated like family.
Byron, Tyler, and Jose are top notch. While this facility has changed ownership, they haven’t lost anything in customer service, speed, or style. They take great care of my car and I wouldn’t go anywhere else.
Quick express service. Just very expensive.
Familiar faces and service times for customer. Byron and team are top notch. Lobby is definitely not as customer and family friendly. Saw three other customers while I was there. They all expressed disappointment with the lobby environment. Now more focus on up-selling services. Miss the old vibes.
Very professional. Great service.
Love this place. My new go to for oil change and inspections. The service is amazing!
These guys were very meticulous and knew what they were doing. I will continue to come here.
Fast and curious service, very friendly
Very fast, knowledgable, polite, and thorough. I definitely recommend coming here.
The owner Larry has the best crew ever as well as the man himself. Ive been going there since 2004 when I moved up here from Houston. Larry & his crew stand behind their word & their work. To me that is everything!! Keep it guys I love you!! Tammy Harvey
Friendly, fast efficient.
Love this place! Friendly, professional and all around great customer service, in and out in 15 minutes every time.
Nice folks, good job.
This IS NOT Kwik Kar anymore!! Avoid at all costs!!Sent my son to get a synthetic oil change w a coupon.....$125.....on a sedan. I have never in the 8 years owning the car paid that for an oil change!! Valvoline is using the customer base of Kwik Kar but without the customer service or prices.What a Rip Off!! Loath this place now!
The mens up there took great care of my baby
Kwik Kar on Lake Conroe is no longer there. It is some other oil place now. Really going to miss Mr. Larry, his wife, and his team. They always treated us and our cars with respect. It was the only place I would send my wife or daughter to without worrying they were going to get taken advantage of.
Byron has been here for a years and is as great as ever. Kristi and Tyler were incredibly fast and friendly - I felt confident in coming here, because these people are professionals.
Today was our 1st time here and it was well worth the drive from the Woodlands. We pulled in and requested an inspection. They are fast and efficient. Their customer service is amazing and the owner Larry has an awesome personality and very friendly. I will gladly make the drive in the future to service our truck.
Love this place. Informative techs that keep you a part of the process.
Love, Love, LOVE this place! The owner runs a taut ship. Service is done right, by properly trained technicians. Friendly Management stands behind the work, and heads off future problems, offering dependable advice and suggestions, if appropriate. Premises are clean, and prices are reasonable, too! We take all our non-warranty work here. If they cant do it, they are frank to recommend an ethical place to do the work. I recommend this establishment to everyone!
Family owned and operated. They really care and I trust them completely! They always go above arms beyond and recommend trustworthy locations if they cant fix your issue.
I was a little leery about going here since they bought out Kwik Kar, because I liked them so much. I also thought that with it now being a national chain the prices would be higher. I couldnt have been more wrong. With Covid, you dont even have to get out of your car, and they could not have been nicer, more professional or quick. I literally was out in under 10 minutes, and they checked a bunch of other stuff while changing my oil. I will continue going to them and could not recommend them more highly.TIP: I got a great coupon through Groupon.
Now that Larry is gone, it is like any other over priced big chain.Not the worst I’ve been to, but will not be going back.
I cannot stop looking at Sidney as he works on my vehicle. I love this place, my only complaint is that I wish they would work with their shirts off!
Very professional and courteous.
The crew that works here are trustworthy and reliable. If they are able to fix a problem they provide options with guidance and the lowest prices I have seen in years. If they feel the work should be done somewhere else they provide ideas on type of places that can do the work. I highly suggest this Kwik Kar for something simple like inspection all the way to complex problems.
This was my first time here and I was there for 2 minutes. All I was told was to pull up behind some truck nothing else. Well I get out, get my one year old out and stand and wait for further instructions but no one came up to me. However, when another woman came up they were quick to get what she needed and got her inside while I stood there with my baby in the cold!!!!! Awful customer service!!!
Best customer service and care around! Highly recommend! My husband had a horrible experience at another shop and left there and came here and received the best service. Thank you for helping him out today.
This place is awesome! They are fast and very nice! Byron the manager was great and made me feel good about the change.
Its all about making you happy and customer service here! I moved in from out of state and the guys spent time with me explaining the inspection and registration process in Texas. Extremely clean and well maintained business (including restroom). It may have been a coincidence, but both times Ive visited this business I was met with a smile in the parking lot by one of the friendly employees to get started on my truck asap. Great place - they have my business!!
Just got my car serviced here like I have been for years.... lots of new faces but I noticed Sidney is still here he has always worked on my cars and is a great young man.
An amazing team that cares for there customersAnd know the business. I highly recommend there service.
Great service.
Went for an oil change. My tech was great, but when he asked another employee to reset my oil change sensor, he got a very condescending response and attitude from his coworker. I guess he was too busy talking to pay attention, and i ended up leaving with my sensor not being reset. I usually have no issues with this chain but i will be going to the valvoline closest to me next time.
Love the staff. Byron especially. He was so helpful. Dont love the new feel of the place, miss old owners.
This place is and always has been a great shop. I get my regular maintenance done here and have never had an issue. I recently had a transmission issue the caught while doing a routine oil change and they sent me to A Plus Transmission close by. A Plus also provided excellent service and a great repair. It is nice to have a circle of trust where everyone wins.
Was told the wait will be 30-40 minutes, they had me sitting behind cars waiting while cars that just arrived were pulling into open bays. I ended up leaving after 40 minutes because the two cars in front of me werent moving, again while new cars were told to pull right in to the other bays that were opening up. Saw workers standing around talking on cell phones. When it was Kwik Kar I was loyal to them cause they had excellent service. I will be finding a new company for that loyalty.
This place is really top notch in customer care and customer service. If they can’t fix something, they tell me who can and once when it was raining, they even insisted on walking me to my car with umbrella escort! Love them!
Superb customer service. As soon as you pull up youre greeted immediately by a staff member. If the owner is not busy he usually greets you with a handshake. They get you in and out. Honest business!
Terrible since Larry sold it. No more nice friendly people. Service is fast only because there ISNT ANYONE THERE to get work done.
I’ve been a KK-Mr. Larry’s customer for 6 or 7 years. Always it was like going to visit friends ~ oh yes, and get my car serviced at the same time. And then Mr. Larry retired. Well, I went there today for my car’s annual inspection. The new “system” is surely different & not in a good way. Thank goodness Mr. Byron & Mr. Patrick are still there! (And others whose faces I recognized but don’t know their names). If those 2 leave, I’ll be gone too. The new owners need to read these reviews. I’m not opposed to change, per se, but this is ridiculous.
Great customer service and really Kwik! I highly recommend, I have used others within the past few years, this place earns your patronage. Highly recommend giving these guys your business, they wont let you down.
I love this place! Larry, Patrick, Byron and the entire crew give the best service! Always consistent, always competitive, I can’t say enough good things about this establishment.
Awesome service and price
I hadnt even gotten out of my car and the Manager greeted me at my car door. The shop is clean, so is the restroom. The owner shows great care towards the customer. 5 star service. 👍
It was great when it was Kwik Kar but now it is owned by someone else. There is a MAJOR difference. You used to come in and feel like one of the family now you feel like just a customer. Just a few of Larry‘s employees have stayed on with the new company.
Best service. Larry and his staff do a great job and do it right. You can trust that your getting the right stuff and very fast. Highly recommended.
Great customer service! Knowledgeable staff, good prices. Will definitely be back.
The best service and quality people. I’ve been coming here for a of couple years and will only use them. Larry and his staff are wonderful people.
Service is second to none. I have only ever taken my car in for inspection here but the management and staff is top notch. They are all very friendly, welcoming and polite. I would definitely suggest giving these guys a try.
Changing my review. They do a great job taking care of my wifes car. She always gets attended to promptly. Larry seems to put the ladies at the front of the line and my wife really appreciates it. We have been using them for many years and they dont deserve a bad review.
Fair price, quick service, the ASK before they fix anything. Overall customer service oriented team! I will be a repeat customer.
This tech named Sidney is so hot. I purposely mess my car up and least every three weeks so that I can have an excuse to come see him. Hot men, good service
#1 Place for oil changes and car service. The owner is always there to greet you with a handshake and he makes sure all his customers are taken care of. His employees are the best too and always make for a great experience. I have taken my car there for mechanic work too. They had some problems fixing it so the mechanic stayed late to make sure it was done on the day they said it would be ready, even told I told them it wasnt a problem if it took another day. This place values customer service above all and it shows in their quality of work.
Save yourself an hour or so and bring your car here. The staff are kind, attentive and most importantly, not focused on pedaling something to you that your car doesnt need. When it comes to customer care, this place does it right.
They are the best. Larry and his staff always treat you like family. Keep up the good work!!
Sidney did an awesome job and was very friendly when he did my oil change
Great service at a great price. Larry and his crew do more than oil changes, give them a try!
Best customer service on the planet. Always treated with respect and has the best prices Ive been able to find. I take all my vehicles there and always will.
Do what Larry did and you should keep these real 5 star ratings.
Fast service and their techs know what they are doing. I have taken all my vehicals here for our oil changes. Great customer service.
Highly recommend! Very nice staff and very honest and affordable ... I always take my truck here..!
The service and speed were great! Didnt even have to get out of the truck..
This store has hands down the BEST customer service I’ve ever experienced! There’s no other place I recommend than Valvoline Instant Oil Change!
Weve been going to Larrys place for over 10yrs. He always treat his customers with respect and a firm hanshake when he meets/greets you. Love love love this place. I recommend this place to everyone!