Employees make careless mistakes, deny they did and then dont even apologize.
I had my bank account hacked. I went in to this branch being that it was the closest to me. They were not able to resolve the matter at the speed that I wanted, but they were very professional, kind and compassionate. They did look into my account and were very transparent on the process that would have to take place for my account to get restored. very truthful, whether its good news or bad news, these guys are the real deal! Its rare for an upset client to leave a 5 star review, but man you guys were awesome!
BEWARE! Do not open a 360 savings account, because they do not honor the interest rates advertised online. If you want the advertised rate you have to open a 360 Performance savings account. This practice is unethical to change 1 word and rip customers off by giving less than half the advertised interest rate.
Best ever! I love banking with these guys. Great service and fair banking, what more could you ask for? Would never go to anyone else. Most hassle free, courteous and they dont nickel and dime you.
Horrible they open and close whenever they want even when they update their business hours they change them
Just in case anyone finds out the hard way like i did, this isnt a capital one bank anymore, its now first financial
Its sad when somebody works really hard for their money and the bank wants to charge you to cash a check that is theirs. Every penny counts nowadays. So Capital One can just figure out something else will no longer be accepting checks from their facility. Obviously they dont care about the small people
Service oriented, need help ask for Amanda, Branch Manager.
Please fix your ATMs since both are broken.
It is impossible to reach a human by phone at Capital One all their phone numbers go to the same machine that will not let me talk with a person.
Its a bank what do you need.
They have no way for you to pay your bill unless you pay $9.95 to western Union cant pay with debit card and I worn people DONT give them your routing info they will clean out your account and now my credit will be ruined because I cant pay them without my debit card
Easy to use !
Great service