I dropped in for a NC INSPECTION. They were good people and super friendly. They were quick and just all around good dudes. My only complaint is to the business owner or whoever makes the big decisions. I waited with the guys as they did my inspection. IT WAS HOT AS DRAGON BREATH in the bay. There’s plenty of money coming into that business and you can definitely hook them up with bigger industrial fans or air conditioning for them. Yes you’d either open and close the bay doors more or something but I’m sure you already have great service but imagine the even better quality you could get when the guys working aren’t super hot or dehydrated.

I would like to say thanks.Just got my oil changed and state inspection. The crew that was in the shop on 9/10 was very professional and nice. I definitely recommend getting your car service her at Valvoline. Also thank you Brandon for answering all my question.

Today is Friday the 13th and I started my morning in the parking lot of a Meineke parking lot waiting to get an oil change only to find out that I would be there for another four hours so taking the advice of another customer I came to Valvoline and honestly this was the best decision I have made all month period I cannot believe how fast friendly and smooth they made it the process of getting my oil changed and they not only told me I didnt need a tire rotation but they recommended an oil filter change which of course I took their expert opinion and followed through. I definitely will not be going back to any other shop for oil changes I think we have found our forever home. When I pulled up their staff was very helpful to guide me into the correct line so that I would not be sitting there looking lost they communicated to me how the process worked and that I would pay at the end and their staff followed the process thoroughly to the end it was very refreshing to see such a cohesive company in business

This was my first time coming to Valvoline to get an oil change, and I will definitely be back! Shout out to Jessica, who demonstrated excellent customer service!

Was in and out on a Sunday morning for an inspection in ten minutes. The guys there are funny and personable, and Brandon who was the manager on duty, had the place running very smoothly. I go there for all my oil changes and inspections, you can trust them.

Very friendly and great staff. Very decent price and very fast service.

Fast professional service. Keep up the good work!

Honestly easiest. quickest oil change ever. Will definitely return for my next one.

The best part about this place is you can see what servicing is being done on your car.

In & out ok. I chose wrong day, had to wait for in. Techs were friendly & worked quickly.

I had a wonderful experience at this location. Mechanics Barry and Antonio repaired a potentially hazardous issue for me (I’d had my oil changed at the South Blvd store the previous day and a serious issue lead to a bigger problem). They listened to the scenario, looked over the problem and got me running again. The issues encountered at the South Blvd store will be taken up with Valvoline corporate. That said, I’m very fortunate that Barry and Antonio were on hand to help. I wholeheartedly recommend this particular location.

Went in to have my AC serviced. A+ service and super friendly. AC colder than when my car was new!!

Always pleasant, professional, and fast! Better than the car dealer and a great price!

This is twice now that they have not replaced the screws to my skid pan below my car which has caused under carriage damage to my car I will not be returning back here they couldve at least told me so I could fix it before the damage from the highway

Very friendly quick and great work couldnt ask for better service worth every single penny

Awesome employees Barry, Jared and Josh provided excellent service and highly recommend.

Great fast service, caring and thorough techs, what more can you ask for. Cant go wrong here.

Friendly staff, professional and fast service.

Went here to get a oil change. I checked all my fluid levels before i went and everything was of the right levels including my antifreeze. As im getting my oil change done i noticed one of the guys opening my radiator reservoir and sticking a long hose down it . After the guy left the hose in for a while the other guy says to me your low on antifreeze and you need a radiator flush. I said low. It couldnt be low cause i just checked it. About a month after this my truck started acting weird so i pulled over to check. Sure enough my antifreeze lever was low so i put antifreeze in. It wasnt just a little low. It was a gallon and a half low on antifreeze. These guys sucked all the antifreeze out of my system and left it like that. Never go here please

Great and fast service, the mechanics are polite and knowledgeable.

Valvoline strikes again. They charged my 22 year old daughter a $130 for an oil change and tire rotation. They continue to take advantage of young drivers-especially females. Disgraceful and sick. Don’t send your kids there!

Great quality and speedy service everytime.

Guy name Conor that work was very nice and friendly lol great customer service !! 💪🏾

Very quick service .

Very good service.

Its a valvoline. In and out for the oil change.

Very professional, less then 15 minutes for me. They didnt try to sale or do something other then my oil change.

Thanks Ryan and we appreciate the quick and professional service we received today.

Super fast service. Well organized.

Took my daughters car there for a recent oil change. It was my first time here, and I was impressed with the organization in the service bay - the techs yelling out to each other, where they were at their stages of car service. I have to say, the service was great, and they even shook my hand and thanked me for my business!! Who does that nowadays? I will be giving them more of my business! I would definitely recommend taking your car here for service.

Great customer service.. efficiently yet fast

They courteous, friendly and professional. You are in and out in no time, and it is affordable!

Worst experience ever!Technicians are slow and have no concern for the customer.During the pandemic of COVID-19 they freely spread their hands and unmasked face all over your vehicle. Was there to get this NC inspection, which is another thing totally but was told my car wouldnt pass due to not being driven for enough miles. Never heard of such a thing. When asked what that meant I was told they didnt know and just drive the car about 500 to 1,00 miles and come back. WILL NEVER go back.I highly suggest going elsewhere

Requested a state inspection fist thing in the morning. Was in-and-out in less than 30 minutes. Definitely recommend..

Samuel was very professional and fast. Thoroughly explained how they perform the coolant flush. Most places just drain and fill. Kudos to Valvoline for the multiple cycles flush. Thanks again Samuel for your excellent help.

Quick in and out inspection.

Don’t trust them. Had Oil Change done on 3/2/2020. Had oil leak when I got home. Took car back next day. After claiming they fixed the oil leak I watched them pour dirty oil back in my car that was retrieved from some place but they claimed was the oil that came out of my car. How can the oil that they claimed they changed two days ago be dirty oil. They had no answer other than they would check the video to see if new oilwas put in my car two days earlier. Basically they are claiming in two days, and less then a 100 miles later, the oil was dirty black oil.

Got a radiator flush done, my car had a problem, Jason noticed it b4 I had a bigger problem. He was extremely helpful & knowledgable. Changed my day from bad to gr8 tysm Jason.

Went there for a oil change and was in and out in less than 20 minutes. I recommend this location and will be returning in the future.

Great service I was in and out in no time

Good service, professional experienced people

I went in for an oil change on Friday and days later now my car started shaking I stop at a mechanic he said my transmission fluid is completely empty and my transmission went out cause your employee flushed my transmission and it’s cost $5000 and my oil filter was not change this guys flush my transmission fluids and put new oil over old oil and never changed filter I showed the manager DYLAN THE PIC OF THE OIL FILTER AND IT LOOKED OLD AND HE SAID THAT IT LOOKS LIKE DEBRIS He didn’t care that now my car is not working y’all need to fix this immediately I will be reporting to the BBB AND IM NEVER GOING HERE AGAIN

I love the fact that you can wait inside your car while getting the oil change. The pricing is pretty steep to me. They actually charge more than my dealership but it was convenient.

I came here last minute on my drive back to High Point, NC because of a potential oil leak in my car. They identified the problem right away and fixed it very quickly. The staff was super friendly and helpful and did a great job fixing my vehicle. Going to drive an hour plus just to come back here to get my oil changed from these guys. 10/10 would recommend!

Still the same great service! I was in and out in 30 minutes!

These guys are wonderful. My husband and I bring both of our cars here for oil changes and inspections. They are always super friendly and helpful and the service is always quick! Saved me some time and money by looking over my tires and lights before inspection. Love the bonus coupons I get in my email so I rarely have to pay full price!

My primary place for oil changes and inspections. There double check system gives me peace of mind with the work

Went for a quick oil change and thats exactly what I got. Very courteous staff, super fast service and no pushy cross selling. It was my 1st time there, if the oil performs good, it will definitely be my go to place for oil changes and other quick servicea

Efficient, friendly staff... Average prices, but do offer discounts to our veterans.... The support is appreciated.....

Always pleasant and professional crew.

I had the pleasure of bringing my car to these guys today for a synthetic oil change. My service technician ALEX was excellent, very professional and kind, he pointed things out to me that I needed to watch out for or replace but zero pressure on me to do so today. I will definitely be back to this Valvoline location !! I couldn’t believe the short wait and thorough service they provided for me today! THANKS GUYS!! 😎

@Sheryl Dozier...Im not sure what mood you were in or if your bank account was low but plenty of people had good experiences with this location.

Last oil change they did not fully tighten the bolts on the skid plate. 4 of the 5 bolts fell out and the skid plate was hanging. Dealership said that the threads were fine and everything was tight when they replaced the bolt and the only reason it would fall out is if they did not tighten it after the oil was changed. So having to spend $75 for their mistake. Will not be back.

Very quick state inspection and most informative on next years inspection. Friendly and professional staff. Will continue to us this business.

I travel all over the country for work and have visited countless Valvoline centers. Both Austin and McCarty made my visit quick, professional and enjoyable. 10/10 would recommend

Kenneth was very friendly and personable. Good customer service goes a long way.

Very helpful, honest & nice.

Fast and friendly service

Its ok

This place is great. The service is super friendly and the prices are reasonable. They dont invent problems to scare you into paying for quick fixes, and they treat you like a competent customer. One gentleman in particular really impressed me by showing me how to change my own cabin filter. I want to say his name is Eric, (reddish or brown hair, roughly in his 40s?) but I could be pulling that out of thin air. It was a good couple of months ago. I just really appreciate a place that feels like theyre taking care of you and your car and not just trying to upsell you on parts you dont *really* need. I now keep coming back for every service my car needs, spending hundreds of dollars with them, simply because he saved me a couple of bucks by teaching me how to do a cabin filter replacement myself. Its the little things that make all the difference.

Fast, efficient, good service.

This place AINT the cheapest in town, but the service, knowledge, and information I get when I come in here? Worth every nickel more I pay. Mr. Jason Smith was my advisor this morning and he showed me every level, informed me of every pro and con along the process. I needed new headlight bulbs--theyd both burned out the night before--and an oil change. It was all done in great time with all the congeniality and passion for the job one could hope to find when dealing with auto repair and maintenance. A+ service every visit. Thanks, yall!

Friendly staff.

The only nice, professional and knowledgeable person in this entire establishment is JASON. I called one day and asked how much an oil change for my specific vehicle was, and the told me $72, but forgot to mention my filter was an extra $20. So I came in one day to get my oil changed, and they didnt have my filter. Came in the next day, my filter was available, but this is when I was told I had to pay an extra $20 for the filter. I didnt know this until the hood was popped, or else I would have left. I had a coupon for an oil change, and they told me I couldnt use it for the type of oil my car took -- go figure. However, Jason was great and honored my coupon and gave an extra discount for all the other pain and suffering. Fast forward, my service due notification was still coming on, so I came back the next day for them to turn it off, as I pulled in, I was immediately approached very rudely by Tonya telling me not to pull through (which was understood, but her attitude was nasty to say the least) -- then Andrew standing there telling me through my windshield we dont have your filter before he even knew why I was here. So yes, I took the time to type all of this, b/c I am standing here waiting for them to figure out how to reset my service due notification -- which come to find out, nobody here can do. Great place (sense the sarcasm). I will come back though -- only to see Jason.

Originally I wouldve posted a bad review if it had not been for Brandon the manager. After I told him about my issue over the phone after receiving an oil change from this location he was more than willing to fix the problem. And he did! He was genuinely understanding and his guest service skills matched his mechanical skills. I would recommend!

Always receive great service.

Fast service! You dont even leave your vehicle for their oil change! This is my new go to spot for all oil changes. Great service and theyre very well organized.

It might be 10 minutes for an oil change but 30 waiting to get in. The service is okay. When I didnt take the recommendation for a new air filter he was almost argumentative in his sales approach which I disliked. Also, with a coupon it came to nearly 50 dollars for a conventional oil change. If I was truly finished in under 25 minutes maybe the convenience factor would be worth it but considering I waited so long and then got educated on why I needed them to change my air filter- no thanks on the steep price tag. Ill go to their competitors for half the price next time. I wouldnt recommend.

I was just there to get an oil change on November 2nd and ever since my visit to them I have been smelling a burning smell coming from my car. At first I just thought it was the other vehicles around me while on the road. Then I notice the smell after I go to park after I have been driving around for a bit. I was hoping it will have gone away by now but nope, I smell that awful burning smell every single day. Is this normal? Has anybody else experienced this with their vehicle?

Great service, drove in the bay and was done in 13 minutes.

Super excited to find a Valvoline in Charlotte! Ive serviced all of my vehicles with them back in Kansas and absolutely love them. This location was no different. Courteous staff with great customer service!

Great people..great service.

Quick friendly service. They do a quality job here. Plus you get high quality Valvoline oils. They also rotate tires and do a few other things you wouldnt associate with an oil change place.

Went in for a State inspection early in the morning, only spent about 30-40 mins waiting which included replacing two brake lights. Brandon the technician working on my car was very friendly and genuine, and did a great job letting me know what was going on with my car. Definitely provided great service. The brake light bulbs were $10 each which is pretty steep pricing, but for the convience it was worth the cost. I would definitely go back for any of my cars inspections.

Quick in and out. Well done

Love them!! Austin is Great! Gave me a lesson on how to change my air filter and the team is very friendly :)

Car inspection. In and out.

It’s a complete joke here, too upset to explain.

Very disappointed! I pulled up on a Saturday to wait. Noone greeted or directed me to either lane. After waiting for 20 minutes the lane to the left of me seemed shorter than the one I was waiting in. After moving over an employee walked past my car to speak to several others behind me. Another employee came out to assist him. When the second employee walked back past I asked him if I was in the correct line for an oil change. He looked confused and said they would be with me after they finished the car in front. The car ahead of me was having more than an oil change as they were removing his tires. I didnt understand how I would be next. Just as I suspected the car all the way to the right finished and the car was directed out of the bay. A car that had pulled up 10 minutes after I had, pulled in and started their oil change. Again no one greeted me or even offered any kind of communication as to what kind of wait I should expect. There were several employees walking around and some seeming to have nothing to do. A simple acknowledgement or explanation would have helped the situation. They wont get my money. No customer service at all!

The store manager, Brian went above and beyond to help me fix a small issue I had that didnt relate to my oil change I got completed. The customer service is always excellent and the team is very professional and pleasant. Shout out to Ronald, Carter, and Brent for the speedy oil change!

Would not do an oil change on my car. Said the drain plug was stripped. I left the location and went to the next quick lube, no issues at all. They even got a bunch more work outta me. Stay away from this place.. Amatures

They were very nice and professional

I arrived at 7:30am on a Saturday to ensure I was on one of the few in line for service. When I arrived there were three others in line and no one being serviced. This Valvoline claims they are open at 7am. This is unacceptable.

Courteous staff and make recommendations for future service of the car even if it doesnt benefit them. The wait time can be a little long depending on when you go, so choose your timing wisely. Early in the morning is usually pretty wide open.

Fast service. Though, I got to tell them that my first name is not The bald guy.

Went here to get my oil changed over the weekend for the first time and I was told one price and charged 30 dollars more than what I was told originally, I was not informed about any extra charges . They say it’s a 15 minute wait, I waited over 30 minutes and it took them over 30 minutes to change my oil, because they could not find my oil filter, which should have been really easy to find since that’s what they change oil every day .When I went to speak to the manger about it he said there was nothing he could do, basically he really didn’t care I’m sure it was something he could have offered. I called customer service and spoke with them and they told me I was correct and should have been informed about the extra service. Unprofessional, poor customer service and communication. Never taking my car back there EVER AGAIN.

I’ve been using valvolines all over the place for years. Fair prices. They are able to get the work done quick without sacrificing quality

I will never go back to this place. I have waited two hours, and the service was terrible. They tried to rip me off. will be happy to expound upon request.

Pathetic. Three bays open each one had two cars waiting, chose far right. 30 min later two more cars one blue arrive and pull into other lanes. Those two lanes moved quicker, no big deal. Car in front of me is next in lane, the blue car in other lane who arrived after me pulls into bay again no big deal, so I move into that lane waiting another fifteen minutes then an employee comes out and tells me to switch lanes with the lady in the other lane, and I quote because she was here first. umm the blue car and other car that arrived after me went before us why were they allowed to go and have us wait even longer!?! Waited an hour by this point will not recommend this place.

Always great an fast service.

I had a great customer service experience there prior to having my E93BMW 328i serviced. They installed a subpar, aftermarket filter in my car that caused A MASSIVE LEAK/explosion of engine oil all over the engine and belts .Their $90+ service cost me time, worry (think smoke filled cabin), and almost $500 in repairs. I dont like having to double check someones work if theyre supposed to be the experts .

PLEASE DO NOT USE THIS LOCATION! THE MANAGER IS VERY IRATE AND A HOT HEAD WHO SHOULD BE TESTED FOR SUBSTANCE ABUSE, THAT DOES NOT NEED TO BE IN THE POSITION OF MANAGING ANYONE. HIS DEMEANOR TRULY SHOWS THAT THE SECRET FRANCHISE OWNER OF THIS PROPERTY DOES NOT CARE ABOUT HIS BUSINESS. LADIES BE AWARE..HUSBANDS DO NOT SEND YOUR WIVES HERE ALONE, THEY JUST MAY HAVE TO ENDURE THE MANAGER JUMPING IN THEIR FACE IN A THREATENING MANNER. I AM CONTEMPLATING FILING CHARGES AGAINST THIS PERSON WHO PRESENTED HIMSELF LESS THAN HUMANE. THEY LIE AND TRY TO SWINDLE MONEY AND IF YOU QUESTION THEM, THE MANAGER BECOMES UPSET...HE LITERALLY WAS SWINGING HIS ARMS TELLING MY SON AND I TO COME ON AND FIGHT. REALLY..WHO DOES THAT IN A MANAGEMENT POSITION? BEING UNIVERSITY COLLEGE GRADUATES WE DIDNT ALLOW THIS UNEDUCATED, NON HIGH SCHOOL GRADUATE TO CAUSE US A WEEKEND IN JAIL. BE AWARE NOT A SAFE PLACE TO DO BUSINESS. THEN HE SAID GET OUT OF MY SHOP...YOU COULD TELL HE DOESNT HAVE ENOUGH MONEY TO OWN A CAR, HIS SHOP, LOL..HE WAS TOO STUPID AND DUMB! THERE ARE MORE PROFESSIONAL PLACES WITHIN THAT VICINITY THAT APPRECIATE ALL CUSTOMERS AND TRULY CARE ABOUT CUSTOMER SERVICE, NOT A MANAGER TRYING TO IMPRESS THE ONLY FEMALE WORKING IN THE BAY WITH HIM. THE REVIEW BELOW IS ACCURATE, I JUST EXPERIENCED THIS FOOLISHNESS CALLED VALVOLINE INSTANT OIL CHANGE IN CONCORD. I WILL JUST WAIT TO SEE IF CORPORATE, THE FOLK THAT HANDLE THEIR COMPLAINTS RESPOND.....I SHALL LET YOU ALL KNOW WHAT THEY THOUGHT ABOUT THIS CIRCUS EVENT TODAY.

I went in for oil change that was fine but I paid for windshield wipers and he pulled it and messed it up the dealership had to fix it. Then I inquired about brakes and the manager hurried up and tried to take over and gave me a quote of $1,000. Went down the street to my Toyota dealership and paid $425.

Great service

The manager barks out directions to the staff, that usually makes no sense. Example: Even though I was the next car in line to get an oil change, the manager told his tech to ask me to move my vehicle from bay 2, to bay 1. There was already a car in bay 1 getting an inspection and it was obviously not finished yet. The car behind me wound up in my spot, finished up and left about 5 min before mine was complete. Although I was pissed, the tech gave me 15% off because I had to wait so long. If it werent for the tech, I would have filed a complaint with corporate about my experience and the incompetent manager.

They dont have the right tools for a oil change. I drive a sprinter and cuddent get a oil change done with my own oil and filter 😥

Good very friendly stuff and helpful!

These guys are truly good with customers and solved my issue with fairness...Will return to see them again in full confidence...

Quick kind and helpful very knowledgeable a vehicles in cars and trucks and very helpful kind and polite I will be coming back

One of the workers there name Jason was my angel from Heaven on Sunday the 23rd of June. My whole world was falling apart and he did everything he could to help me the concern and kindness was amazing. He made he a customer for life.