After completing diagnostics on my vehicle which I brought in due to brake light failure, I was informed of the type of work that would be required including any possibilities once process begin. Armed with that information, I decided the expense was not warranted for my older car. Honest and indepth information allowed me to come to a sound conclusion. I must mention the professional and pleasant environment of the staff and premises.

Cannot say enough **good things** about this place! 🤩 Courtesy shuttle is so convenient if you need to get to home or work while waiting on your car to be serviced. Excellent communication. Prompt service, I called ahead and they were able to take a look at my car as soon as I arrived. Extremely friendly and professional. They clearly explained and SHOWED me what is going wrong and how they plan to fix it. My car now rides smoother and safer. Thank you for all your help!

Excellent customer service. Jacob took care of my classic vehicle perfectly. Will use them again for future needs. Good job!

Amazing customer service and super fast!! I came in to get a new battery and left 20 minutes later. No one tried to upsell me on services I didnt need and they were so courteous the short time I was there. I will definitely be coming back here when I am in need of car repair!

This place is a joke.When I first brought my 2008 Ford F -150 in to be looked at they said it was a star customer with no issues. 4 months later I was still going back and forth with this shop over engine and electrical issues they failed to identify after charging me $144 for a diagnostic.They were consistently late on their repairs and blamed it on their vendors. On the 4th/5th time I got a text apologizing for missing their deadline I asked to speak to a manager and they said he was busy and would call me back --- never heard from him...Its strange a group of people calling themselves professional mechanics have so much trouble repairing the most common vehicle in North Carolina.If you only need a simple repair like new brakes or an oil change they should be able to handle it, but theyll charge you double $$.For anything else Id look elsewhere.

Christian Brothers is really awesome. It’s a little more expensive than some other car places, but in this case you get what you pay for, as their customer service and work is 100x better than any other automotive shop. I really appreciate how they take the time to explain everything to you in great detail, and they are really sensitive to the frustration and emotions that come up when you have car problems. They are kind and encouraging and very communicative, and do fast work. I know it can be frustrating for some people, but I love the fact that they are closed on the weekends. It shows that the company values their employees and their families, and I think it probably makes them even more productive and quick during the week, as I have always received very fast service at CB.

Hands down nicest people in the game. Navigating through a confusing and frustrating situation with them made things way less stressful on my end, and they communicated clearly and quickly all the way through. I cannot praise the service of Josh, Jacob, and Rob enough. All three of these guys were as kind as can be and helped me understand everything that was happening without fail. I cannot recommend this place enough, and without a doubt, this place has earned a lifelong customer.

This place is by the best choice for your vehicle. The staff is always friendly, and they provide great insight on how to maintain your vehicle after they service it. Not to mention the prices are the best!

Dropped my truck off on 7/1, running rough. Later same day got a call is tomorrow ok? Sure I say. Next day, our technician was injured and had to go to the er. Can you wait til Tuesday? Well cant drive it broke. I called Wednesday morning and they still havent really started on it. Later I get a text message and a call same time to tell me what it is and price. What I wanted to say was put it back together and Ill pick it up. They way overcharged for their services. $600 to change spark plugs in a f-150. Do not go there!!! Im embarrassed to tell people I paid that. Christian is just a name not a practice at that shop.

Prompt and professional service. Went here for my annual vehicle inspection.

I told them that I had had a cam advance sensor problem that several mechanics over several years had not been able to fix and to just get my truck to where they could inspect it. They called and said that for ~$500, they could fix it. I got it back and the check engine light came on the next morning before I could drive it enough to reset the error code on the computer and get it inspected. I took it back, and after several days, with no contact from them, I called. They said that they couldnt fix it. They failed it for inspection, changed the date of the repair work so that it would be after the first failed inspection, then failed the inspection again, so that I could get a waiver from DMV. DMV only requires that $200 worth of work be done to get the waiver, so I wasted $300 and a week on their word that they could fix it.

Rarely have I dealt with a company whose employees go so far out of their way to treat customers with genuine respect and kindness. Furthermore, their work is marked by integrity and quality. I started with CB years ago when a friend recommended them, and when we moved across town we transferred to this branch of the franchise, which has demonstrated the same outstanding standards.Recently, this branch made an error in communicating about my car. When they discovered the mistake, they immediately apologized, then took the initiative to provide some extra, preventative maintenance on my car just to demonstrate their earnestness and positive intentions. Miscommunications will occur no matter the business, but it is extremely rare and refreshing to find a business that works this hard to maintain good faith with its customers! I am so grateful to have a trustworthy mechanic that is both skillful and honest!

Great work. Decent prices

Communication was on point. Expectations were set and met. I will be a return customer.

I was out of town for work I needed a water pump. They hot me in and out the same day for our 5 hr trip back home. Great service wonderful staff

This place is awesome. Very friendly and knowledgeable staff. I will be sure to refer my friends and family to your location.

Very efficient. Wonderful mechanics. Great job!

All I can say is WOW! We were passing through the Concord area from Raleigh heading to South Carolina and had an emergency. They were very friendly, honest, and quickly repaired our car and got us underway for a very reasonable price. This was our first time ever using a Christian Brothers but not the last. I will be looking for one near our home to do future repairs.

Got a reply from the store for a 5 star review so I guess I should really leave one LOL. Every time I go to CBA they treat me fairly and let me know exactly what my car needs and no BS. You cant go wrong here

Service was great, prices were a bit steep.

My son visited CB for the first time today. He had a great experience and really liked the thoroughness of the staff and how friendly everyone was! We will definitely be back for our automotive needs.

Their new management that took over the last year or so sucks!! You can tell the difference in this place now. It used to be great a couple years ago, now ill never come back.

So I called a day ahead and got an appointment set up for 7:30 I got here right at 7:10 thought well I’m early might as well let them know that I was here. I walked through the door and was took care of right away. Very friendly service and professional. I have been to multiple mechanic shops and they see a girl walking in oh let’s get over on her. Not this place! I have never been here and I will most definitely be back.

While the technicians were cordial, I found that I was severely overcharged for services rendered. Hours before going to work, my service engine light came on and my car began to have issues accelerating. The 305 service engine code indicated a cylinder misfire. After unsuccessfully reaching out to dealership, I contacted Christian Brothers and was told my car could be evaluated/serviced immediately. Technician advised me to have a full tune up (i.e. replace coils, spark plugs & head gasket) at a cost of $1342. Subsequent to work completion (days later), I went to Dodge & was able to speak with someone at dealership regarding the 305 service engine code. Dodge rep. informed me that a) coils didnt need to be replaced for that code; b) the dealership charge for spark plugs & head gasket replacement would have been just over $400; and, c) if coils were to have been replaced, it would have only been around an additional $200 to the $400!! Lesson learned: get a 2nd opinion & Christian Brothers extremely inflates service costs! #RipOff

I called and told them I needed a battery they told me it would take some time then I told them I really needed it bc Iam about to be late for work andol they told me to come in they sent one of there workers to the other location just for me to get a battery now that is perfect service and they were very nice offered me a drink and chips while I wait best place I been to I will come here for now on

RUDE, LIARS, AND ALL AROUND HORRIBLE EXPERIENCE! Avoid this place like the plague!! In addition to taking 3 times as long as the work should have, they destroyed my drivers side door panel and refused to pay for the damage they caused. When I tried to speak with Dave, a manager, he was extremely rude and even hung up on me when I called to discuss it. AVOID THIS PLACE LIKE THE PLAGUE!!!!!!!!!! Definitely not worth the aggravation!!!UPDATE: I was contacted by Bryan after I left my review, who agreed to talk about my complaint and try to find a solution. In the end, I did accept a settlement. While I do appreciate the compensation, I still feel that the way certain customers are treated and the office is run is less than professional and there is definitely room for improvement. And the fact that they were okay with the way I was treated until I left a negative review makes me question their motives in reaching out to me.

The people here were fast and friendly. The experience, with texts and emails, was among of the best Ive had. They went above and beyond during diagnostics. Very clear about recommended service, and easy to opt in or out.

Amazing service ! I went up to the shop just for a light bulb replacement and I received service from Lamont and Dave . They both we very honest and respectful. I was offered a snack whole I waited and before I knew it I was getting back up to go outside to check out my vehicle and Dave stared “alright Jamal... you’re all good to go ..” I was very shocked ... good fast and trusted service thanks guys so much .! I will be coming back for further services in the future . Great job guys ! Would recommend Christan Brothers to everyone I know as I am new to the area .

Provided great customer service, and kept me up to date throughout the whole process. Will be returning for future services.

Very efficient. Friendly

Great service + honest staff.

So thorough and courteous! Will definitely use again, and would absolutely refer others here.

I took my car to Christian Brothers today because it didn’t start a few days ago. I suspected I needed a new battery. The car also needed a tire balance and then finally it needed an inspection. These wonderful people brought me home while my car was being worked on, and kept me up to date on what was happening. They didn’t try and sell me a new tire or a new battery, they checked everything out then recommended I have a tire balancing and rotation. When my car was done, they came, picked me up, then took me back to my car. I’m so pleased with my experience at Christian Brothers.

They provide great service and take ownership of what they do. Appreciate the courtesy shuttle service provided.

Im a long time customer and I have to say that I wont be going back again after my last visit. I interacted with four employees and none of them were wearing masks nor making any effort to employ social distancing when interacting with customers. I did not see a single employee wearing a mask.Even if you dont care that its currently required by order that businesses make sure their employees are protected and are protecting others through the use of masks...Even if you dont believe they work...Even if you feel that no one has the right to force someone else to wear a mask...To choose, as a business, to not respect your customers enough to make the effort to at least appear that you care about their welfare (or the current legal requirement) for those who are taking COVID and masks seriously is unacceptable, and is not a place that I will recommend to friends and family in the future any more than I would eat at a restaurant where the cooks dont wash their hands after using the bathroom.Its a shame that such an otherwise wonderful place would be this callous in their approach to health and appearances.

I love everything about them! They serviced both of my familys vehicles. They were fast, friendly, and very generous with their services. We will definitely be going back and will recommend Christian Brothers to others!

Replaced starter in a timely manner good people

The folks here are courteous and professional. They provided me with quality service at a lower price than the much further away Lexus dealer and they provided a shuttle service to my home so I wouldn’t have to wait for my new brake pads to be installed. I’ve decided this is my new go-to place for service.

Lamont serviced our car today and was very professional and had a great sense of humor. Its nice to find great service and would easily recommend Lamont and the Coddle Creek team to any of our friends and family.

I just had my alignment checked with these guys and they did a wonderful job. I got the print out of everything and they didnt try to charge or find something wrong to make a buck off of me. Definite professionals and I will certainly return as any automotive needs come my way.

Very good guys

Very pleased with the service provided. The repair was made quickly and priced fairly. They will be my go to mechanic from now on!

At last minute, when I needed help they were there. I would recommend them any day. Theyre kind, honest, affordable and best of all I didnt have to wait. They deserve more than 5 stars.

The staff were all friendly, attentive, and helpful. They kept me informed of the progress with my vehicle and let me know not only what repairs were required, but also how much they would cost and when I could expect them to be done with the repairs. After the repairs were completed, I was promptly notified that my vehicle was ready.Ive had several interactions with Christian Brothers Automotive so far this year and every one of them has consistently provided excellent customer service.

The best experience I have ever had at an automotive center. Super nice and friendly people who value honesty and integrity. I will definitely be giving this place my business from now on. Prices were not too high and the gentleman at the front desk was so helpful. Thanks again for the great service!

I’ve always had a great experience here. Last week my AC was making an odd noise and I was so nervous. Lenny came to check it out and was able to resolve the issue swiftly. Thankful that he was willing to take a few minutes to assist.

These guys were great to work with. Very professional, honest and friendly. Highly recommend!

First it is important to know that I normally work on my own car and that I am an automotive engineer.You should avoid this place!My first experience with them was when I came to there shop to have my cars suspension examined for a clunk noise. They inspected the suspension and noticed that one of the struts had a small leek. They recommended all 4 struts be replaced due to age 200K+ miles which is fair. The shop quoted me 3k to do the job, 2k for parts and 1k for the labor. 4 brand new OEM struts from Toyota only cost $1k which I know is not what they were going to use, also $1k for a 4hr job is unacceptable. I replaced them myself with quality aftermarket struts for $300.My second experience was with an inspection. The location failed the vehicle for a very tiny pin hole leek in the cv axle boot (wheel end). I can understand the shop failing me so that they dont get sued. But the issue is that its not right to report the failure to the state before informing the customer as I was going out of state the flowing day for a few months and now am unable to get an inspection examination because it was already reported as failed. Time for the quote to fix the car. $400+, $200 for the axle, and $200 for the labor. A quality aftermarket part is $60-100 depending on source. The labor is ok for this one.So dont go to this place for anything they will milk you for money and remember its pretty obvious to the people I know a thing or two about cars, imagine if you are a women who does not know anything about cars.

From start to finish everything and everyone gets 5 stars!The kindness, the work was done in a timely matter, no hidden fees, they communicate very well with you, you have to approve the work no big surprises, I will come again.

Very honest and timely mechanics. I highly recommend!

We went in for a thorough diagnostic test only. Very professional! Clean waiting area, complimentary snacks/drink and they didnt try to make us get services we didnt need. We will be returning once were ready to get work done!

From walking in the door, to a VERY clean reception area, to the service I got, the way everything was explained, to the great work on my air conditioner. I would definitely use them again and suggest them to people I know.

They do great work. And are very helpful. They provide a ride service to and from the shop.

The staff at Christian Brothers on Poplar Tent are super friendly and honest. Id recommend this place for your auto repair needs. You wont be disappointed.

Their kindness, hospitality and gentle nature about everyone I met was extremely refreshing. No one was pushy and best of all, they treated me like an old friend. ;)

I loved everything about my recent auto repair experience at Christian Brothers!! The staff are very courteous, able to give a complete diagnostic of repairs needed and did not force me into having repairs done that can wait a bit. They treated me with great honor and respect while discussing repair options. The work took an hour of which i comfortably waited in their waiting area. The work itself is supreme! They repaired exactly what they said they would. I will be going back next month to winterize my automobile as well as for future work. I will happily refer others to Christian Brothers.PatriciaConcord, NC

Took my BMW into this shop orginally for no start issue, they couldnt fix that issue not the reason for this review though. I went on to have them replace my air compressor, which total up being 3-4 days my car was in this shop. As soon as I got home since my husband drove the car from the shop. I notice my Idrive was working, I immediately contact them to ask what could be wrong with my idrive, Dave told me it was more than likely due to some of the codes I was having that I need to take to the BMW dealship. I have NEVER had an issue with my idrive prior to taking it to this shop, so I took it back and asked them to retrace their steps to see if it was possible for them to have left something a loose which I now believe that they didnt do. They called back and said it was nothing they had done, I take it to another shop to find out they had left a fuse out, not blown but completely gone, vanished, disappeared., which logically mean that if it was due to fault of my own the Idrive would have never worked because there wasnt a fuse there..duhhhhh. Dave would not take responsiblity for hes workers screw up and argued they didnt do anything wrong andddd had the audacity to tell me hes worker said it didnt work when it came in which means I am a liar. I spent neart $1300 at this shop would common sense be to not pay $5 more dollars to have a fuse put in if I had had an issue prior to bringing my car there. I dont and would never recommend this shop to anyone. Dont be fooled by the name people, there is NOTHING Christian about this place!! Worst experience ever!!

Very happy helping staff

Excellent customer service. Knowledgeable & patient in answering all of our questions. You get a sense that the team genuinely cares about what is in your best interest. This will be our “go to,” going forward & we have already shared our positive experience with friends and family.

Everything!!! The customer service and all the services received. They were polite and treated us like family! We will definitely be returning for other car needs.

The customer lounge was a comfortable setting to wait in, with wifi, snacks, and beverage accommodated. Even offered shuttle service if necessary.

If you want Honesty, Integrity, Quality Service AND a Reasonable Price for the Service Performed, go to Christian Brothers Automotive. It Really is That Simple.I live in Concord, NC and the Fellas at the Concord Branch are awesome at what they do. Plus - They actually Care about me as a person, NOT Just the money that they make doing what they do.I have used this Branch of Christian Brothers Automotive several times now for different vehicles and they have always done a Good Job while beating dealership pricing.We have (6) grown children and (8) grand children now and Money is always being spent for something. But its a Bonus when you know that your hard earned money just got spent on an investment that yields a premium return.The Christian Brothers Automotive of Concord is located at:5220 Poplar Tent Rd, Concord, NC 28027 -Vince C. - A Happy Customer - Once Again!

BE AWARE! Took them over SIX hours to change my back breaks and to get an oil change that I had an appointment for! NEVER have I EVER even herd of something like this. They didnt even give me a discount. Paid over $300 for the slowest service Ive ever seen / recieved anywhere. (Also I was the only customer in the building.) Not to include that on the visit prior to this they were trying to tell me that I also needed rotors. The name and atmosphere of this establishment is completely ironic to the business they run. Will not be back.

I could feel them genuinely listening to me and caring about my vehicle. They were ready and willing to accommodate my needs to get back to work if I needed to as well as pick me up after my service was complete. They also did not attempt to sell me a single thing other than what I asked for. The waiting room was a comfortable and relaxed atmosphere which I havent encountered at any other repair shop. Friendly and professional, you cant ask for more!

Awesome customer service, kept contact with me throughout the whole process. Will be returning for future work.

Working with Alex and Andre at Christian Brothers was one of the best car repair experiences I have had. They were enthusiastic about working on my 74 Beetle. They did a great job of diagnosing the issues on an old car, they communicated every step of the way, found all the parts and did the repairs at a very reasonable rate. I am very excited to have finally found a mechanic that I can really trust.

Super over the top customer service! Chase is the man to see! Very courteous and professional! We had issues with the air conditioner and had to return several times until the problem was found and fixed. Several times we were not charged or received a discount. The entire staff is awesome!Provided a 10 out of 10 rating!!

The customer service was far above excellent. Very knowledgeable. Quick to respond; with accurate information. Prepared every quote as requested, and made sure to list them in an easy to read manner.Look forward to continuing the relationship-for years to come.

I had an excellent experience from drop off to pick up. The repairs on my Pathfinder went a little longer than planned, but Jennifer went above and beyond to accommodate me. Going that extra bit is what sold me as a long term customer.

I did a great job responded to my calls quickly Im finished on time. They were very helpful would use them again

I dont even know where to start. I took my car to the dealership for 80,000 maintenance & was quoted $2,200 for a water pump replacement. I told them I would have to wait. I went straight to Christian Brothers (CB) Concord-Coddle Creek & Jerry told me a little about their services. They would gladly do a courtesy inspection of my entire car and let me know what they found. The new water pump was less than $500. They also found my filters were all dirty (remind you - I had just taken it to the dealership for maintenance the day before - I would have thought this would have been part of that). CB also found my tires needed realignment - dealership never mentioned it - also my brakes should be replace - dealership said they were fine. I travel A LOT and I have to depend on my car to be in the best shape. CB took care of EVERYTHING for $800 less than what I was quoted for JUST THE WATER PUMP. I was so impressed with the details of CB. To top it off - they washed my car inside and out and that wasnt even part of it. AMAZING GROUP OF GUYS. Health - Jerry - and Alex could not have been any more professional. I HIGHLY RECOMMEND this group. BTW - I informed the dealership of what I found out & they said it was a computer error. Hummm - & my price on the water pump should have been $800 (thats WAY different than $2,200 and still almost twice as much as CB quoted). WOW - Cant thank CB enough.

Our first time at CB this morning and the experience was nothing less than 5 stars! From the guy at the counter to the owner himself, they are all very friendly and knowledgeable. Seeing is believing and I came in for a simple oil change and they took a full exam of my car with pictures and all and then emailed them to me. They also gave us cup inserts and a bottle water, its the little things that you appreciate. Thanks for a great experience today. We will be customers for life!

Literally, the most amazing service we’ve ever had on our vehicle 👍🏼 Highly recommend!

New engine and transmission

The mechanics/office staff were very friendly. They got my car in at my appointment time and got the work done quickly.

I went up expecting to spend money to diagnose a tick in my vehicle. They were unable to diagnose without getting into my valves but they went ahead and did a full inspection of my vehicle and made several recommendations based off off their findings. They sent me an email with their full findings including pictures of everything, even the colors of my fluids! I am not fully trusting of mechanics but I would trust them to do any work on my vehicle. I asked several questions about services they offer and found that they use very quality products and they have a warranty that runs 2 years or 24,000 miles, whichever benefits you best. So if in 2 years you havent ran 24,000 miles, the warranty is still in effect until 24,000 miles. If you ran more than 24,000 miles in less than 2 years, your warranty is still in effect until 2 years are up. I love this place! I will be a customer for life!

Customer service is excellent. Everyone is friendly and professional. Waiting area/office is very nice. They seem trustworthy. Overall not like a typical car repair place.

They gave me a full diagnostic and great price on repairs. Walked away feeling cared for and not cheated. I always recommend them!

Very honest place of business. They take pictures of the things that are wrong so you can see it. They were very quick about getting the work done. Jerry which was who I dealt with the most was very courteous and pleasant to deal with.

Great atmosphere, fast and friendly service. This is the second shop that I have been to with this company and their service is superb. Reasonably priced. Shuttle that took me too work and picked me up when the service was complete. I highly recommend this automotive shop.

Wonderful people... Honest... And professional. Christian morals. Great work.

We had a wonderful experience and they left cookies in our car. Very satisfied.

Friendly people. Good service at a reasonable price. Love the shuttle.

They are very thoughtful and caring. They offered to take me to the bank. Which is something I cant think of any other shop that would offer to do. They also gave the customers refreshments. If this shop wasnt so far away from Salisbury I would definitely be coming back here a lot.

The report detail after the car inspection was great. Everything was explained and rated based on importance. Everyone was nice, and the bottle of water in my car at pick up was a surprise. So many other shops have employees with attitudes and try to push unnecessary repairs on you. It was nice to deal with people that really wanted to help and that listen. The shuttle service is a nice touch!

This was absolutely the best experience Ive EVER had for an oil change. I walked in and was pleasantly surprised. The waiting room is large, clean and very comfortable, and they offer complimentary WiFi. The whole experience was relaxing vs. stressful. When they finished, my car was running and warm with water inside. I am a customer for life.

The professionalism of the front desk employees was what I liked best from my last trip to Christian Brothers.

I jumped in on the off-chance theyd have some time to change my oil (and after seeing a recommendation from a friend). I was so impressed by the quick and efficient service, very clean atmosphere, and very friendly and courteous employees. I will definitely be back!

Great repair facility awesome environment, fair prices and the feeling of getting great work done at a fair price. Cant say anything better. If you need work done on your car and your close by definitely go there.

Helped me to make a quick appointment when I was on a tight schedule. Very friendly, always helpful, and the best part about this company is that they aren’t pushy about repairs or easy fixes. As a female I appreciate the honest approach!

Christian brothers did a great job on my car! They were efficient and courteous.

The staff was nice and made some recommendations for my tires but was never pushy, which I appreciate. Price was reasonable.

Great customer service!Very clean facilities.I highly recommend.

AGAIN, they did exactly what they said and didnt try to upsell me on anything. This is the fifth time Ive used them and would absolutely come back as theyve ALWAYS steered me right.

The staff was very courteous and kept me informed re the status of my car. Everything was clean and I didnt mind waiting. Very service oriented

Wont go anywhere else. The service you receive here is absolutely top notch. The gentlemen here go way above and beyond to help educate you and to make you feel comfortable! They have a lifetime customer for sure!

I was sent an estimate for a repair and I approved it. The next day, I was sent another estimate for a $6000 repair saying that we needed a new motor. So either my original problem was misdiagnosed by the technicians or they created more motor damage when fixing the first repair. We were told that we had to perform the $6000 repair because our car wasnt drivable.

Awesome service! Chase is great! Quick service. Thorough courtesy inspections along with being very knowledgeable and informative.

The way they show you what they see through text messages, the kind and friendly attitudes of everyone in the shop. They don’t force you more so inform you on what you need to make your car run longer.

Alex and his staff are always professional. Service is always completed in a timely manner and they always try to accommodate our schedule.