I mainly give review is someone is extremely good or extremely bad and this company is proving to be extremely bad. Lawn Starters is scheduled to come once every 2 weeks but it’s been 4 weeks since they’ve been here and they keep NOT showing up. They do not call you back or even care that we left them a messages informing them that because of their lack of service our grass is so long now that we could get a $100.00 citation from the city. If our schedules weren’t so tight we would do our own lawn but it looks like we will have to hire someone else that is consistent and knows what they are doing. Next stop is to contact the Better Business Bureau, our friends that we referred and to cut ties with Lawn Starters.

My lawn crew keeps changing and no one has been out to cut my grass in a month. It’s getting to the point where I don’t know how it will even be cut because it’s so long. I get no call back from the company and nothing is getting done about i despite my multiple requests. I still have no resolution a month later. Time to drop this company and choose a more reliable service. Don’t waste your time.

Getting very frustratedWe work 50 hours a week. Have 4 kids so we decided to hire a lawn service and landscaping. At first it was Monday, awesome! It rained no big deal so we got rescheduled for Tuesday or Wednesday. Tuesday rained...they rescheduled us for Saturday! We already have mile high grass this is horseshit. I message the company and no one ever responds. Im unsure what the heck to do other than wait because we do not have time to cut it! I have been trying to contact them every single day and have had NO responseUpdate. It took a week to get a reply just to cancel my service.I do NOT recommend

Had 2 different services scheduled with these people. They never showed up for either of them. Never got any notifications, email, nothing. Very unreliable company. Highly do not recommend wasting your time like I did. Now Ill have to pay more because things are getting overgrown.Update, The company contacted me saying they would make it right. They rescheduled 5 times and still have not shown up. This company is ridiculous and completely unreliable. Ill be canceling my account. Dont bother with LawnStarter, they are non-starters!

The lawn care providers cancelled often and no showed many times. Then my service was delayed because of it and they still charged me a tall grass fee! Once I messaged them it about it, it took DAYS for them to respond and then they refused to refund even though it was their fault. Overall, when without this, the service is terrible, the yard work is below average (usually mowers who don’t take pride in their work), there’s surprise fees and mowers cancel or no show very often. One time a mower no showed 4 times before just cancelling the project leaving me with no mower. I wouldn’t recommend this app

This company is terrible and a ripoff. Prepare for a long grass fee plus your regular payment agreed upon. They do not come on scheduled time, poor communication. I would not recommend this company to anyone, you will get ripped off in the long run.

I hired this service when I had just moved into my home and didn’t have a lawn mower yet. They continually rescheduled on me - not because of weather but because of “crew availability”When I complained and finally got someone to come out and do the work, they did a fine job. However, when it was time for my second service, same thing happened. Rescheduled. The date gets pushed out too far and I can’t wait for a now that long, my yard will be out of control. Communication was not prompt when I complained about this issues. I have no idea why they assign a “crew” that is too busy to do the work, and then can’t find a new crew when needed.

If I could give less stars I would. Please do not pick this company.Patrick from Lawn Starters is the worst human being alive, said that I didnt care about my yard in the first place. Such a joke of a company.I called countless times and never got a response, emails too. Then for the $50 cut, bag and edging I wanted, I got this.They claim their was poor communication, because they wont talk to you. I got cited for grass clipping all over the street, THANKS LAWN STARTER.My husband is away on business for 20 days, I have a infant, I work 50 hours a week and I needed some help. Instead, Ive been crying for hours because all my grass is now dead, I have a fine to pay and I have to fix this mess myself. Im just trying to catch a break!I cant say enough terrible things about my experience.Chunks of grass where not cut. They missed stripes up and down my yard.I had 3 neighbors say Laura is everything okay, your yard usually looks so good Im completely embarrassed to claim this as my home.They cant come fix this for 48 hours. Why would you want to leave this, its a terrible look for your company.I really think my infant child could run a better company. Youre a mess of a group.But S/O to Rachel for trying to help. You should go get a better job somewhere else girl.

I made the mistake of not reading the reviews before booking this company for a biweekly mowing. After the first mow, I was pleased with the service. Once the 2 week mark had came and gone with zero communication, I decided to looking in the app to see if maybe there, I would find out a reason. I noticed I was rescheduled. Fine. No one showed again. I look again rescheduled. This time I reach out to there support team. I finally got a responsible and they mentioned a high volume which resulted in a delay in communication. I explained if i was to be rescheduled again I would just cancel. I was rescheduled again. I called. I was on hold forever but was given a option to hold my place in line and a call back when it was my turn. I never got that call. I emailed again to have it cancel. I was told again someone would be out and if not my service would be cancelled. I was also told the service would be on them. That night I got an email after 9pm from a crew member telling me, my service was yet again rescheduled. At that point I hired another company to come out( this was a Friday new company was scheduled for the mowing Monday) I left to leave town Saturday morning. While away I got text asking me to review the work. Then a couple of days later the company attemped to charge me for the service.I called. Same as before, long hold and then no call back. So I reached out to support again letting them know that the service was suppose to be on them as a previous email stated. I was told that the system will continue to try to charge for the service and there was nothing that could be done about it until its paid.( I stop all payments from there company so theyll be attempting to pull forever.)I wouldnt recommend this company at all. Very unprofessional business. Virtually no communication. ( However the mowing itself was great. I would give the person who cut the grass a 5)

The customer service and reliability of this service is very poor. Not only have they rescheduled my appointment three different times in the last week, despite nice weather, today they claimed to have cut my grass, charged my credit card, and no one showed up to cut the grass. They are non responsive to complaints and make it almost impossible to talk to anyone in person. I would never recommend this service.

This is a scam operation. There is no other way to describe it based on my experience and other reviews. I have been trying to get my service setup for a week now and continue to be rescheduled over and over again. I was charged on Tuesday for mowing that never happened (during torrential rains, no less). I have tried and tried to get things resolved but keep getting the runaround. The app shows different dates than the website, which are different than what customer service says. This is the absolute worst experience I have ever had with a company.

Really good service and fantastic customer support. Very pleased with our mower Danial

Jalon did an excellent job. Very conscientious, even when he got caught in the rain!! I may never mow or edge again! TY Jalon!

I scheduled my service and nobody showed up. No calls nothing. Even called customer service a number of times and waited on hold for an hour then selected call back option with no responses. I called a provider not associated with lawnstarter at 8:30am on 5/13/2021. My grass was cut by 12 noon. Do not use lawnstarter.

Professional and punctual. Great service!

Christopher is very professional, with great communication and skilled lawn care. Christopher did a great job with our lawn maintenance and the yard always looked so nice! He was consistent and mowed the lawn to the frequency requested and was flexible when we had days the lawn couldn’t be mowed. The edging was perfect. Never any property damage and all walk ways and surfaces were clear of any grass clippings.

Started out to be a great business before my crew started rummaging around in my garbage without permission. Not professional. Cancelled service due to lack of trust of the crew

Im very happy with the service. And Thomas does a great job..

Theyey screwed up our first service and we canceled. They asked us to give them a second chance we did and it was an awful experience Do not use this company.

I paid for by the weekly services but they did not come at all from April 28th until I canceled my service on May 26th they kept saying they were having trouble getting a person to come out to my area and then I found out they were still charging me

Terrible communication. Did not show up when scheduled. Do not use this company.

Allah is awesome. My husband, who is extremely hard to please, was extremely please with the service we received.

Literally a nightmare g, dont waste your time! gonna be as real as possible

We hired lawn starter because our grass had gotten out of control after our mower died. They made us sign up for a 3 cut minimum and made us pay a long grass fee on the first mow, both of which seemed totally reasonable. We were told a “lawn care expert” would come out for the first, extra pricey mow. A kid showed up with a mower hanging out the back of a sedan, not exactly a professional expert. He got through the grass but left it patchy and looking absolutely terrible, saying he did the best he could but it was too long for him. So the long grass fee doesn’t actually pay for them to cut the long grass, it’s just one way they clearly cheat people.The day for the second mow came around and we got notifications asking for feedback on the job done. What job? No one ever showed up but marked the service complete. I made sure to cancel the subscription at this point, even though we might have considered continuing. We were still locked in to the third cut, and what do ya know? No one showed up but marked the work complete again.They claim they’re bringing lawn care into the 21st century with their app and online scheduling. Either none of those systems work correctly or they’re just scamming people. This was a terrible experience. I would never hire this company again

Awful service, constant no show on jobs then they tell me they will show up the next day and never do. One time they did half my yard and told me they would be back the next day, never showed up again. Always some excuse on why they need to push it out a day, a week, or 2 weeks.They still have not refunded me for not completed work that I was charged for.One of the least professional companies I have ever dealt with.

I was completely frustrated by this company. Had work quoted, canceled, and not performed. When trying to call and remedy the situation, I did not get a call back from customer service, and at one point was cut off and never reached back out to. Horrible experience.

Services rescheduled without consent a week out, then cancelled, then the next crew was a week out. Asked for biweekly mowing and got more like barely every month. After the 4th “crew” and two cuts with mediocre service I tried to call. Two calls to LawnStarter on hold over a hour each time... no one ever picked up... email support takes a minimum of 72 hours to respond. Total waste of time and money. Then again all lawn care in Columbus seems to be a joke.

They have charged my personal card TWICE even though I have updated the account with the correct card that should have been billed on the website and then on the phone this time. The representative denied stealing my money nor that they have an office at 52 E. Lane Avenue, Columbus, Ohio 43201. They will let you recover costs ie changing my personal bank card to a totally different number so that this does not happen again. Lawnstarter wrote down my personal account number and did NOT put it in the computer and have changed it back TWICE. They take no responsibility for committing this crime, more than once and do not understand why I am upset.

Let me save you the time and headache! Don’t go with this company! I realized my account was put on hold over a month ago and called customer service. She apologized and said it was a glitch in the system. As a result, my grass was r cut for four weeks while they figured out what was going on. Then when a crew came out to cut it, they said it was too high for the regular fee and doubled the cost. When I called the customer support refusing to pay when it was due to their error in pausing my account that led to my grass growing so tall, they didn’t reply. It’s been a week. I ended up dialing extension 1 as if I was a new customer and they picked up immediately every time. Surprising how they’re available to take money from people but unavailable to provide service for people who are already set up for an automatic pay. When someone finally called me back after 6 days, she said she couldn’t help me and would “escalate it.” Mind you, someone else from sales from when I dialed extension #1 had “escalated” a week ago. Apparently a manager was going to call me back. That didn’t happen. I even sent them screenshots of the automatic follow up email generated from lawn started that I had received from my initial call a month ago when I called to tell them my account was initially on hold. They emailed back apologizing but never did anything to help. They just apologized and said someone would follow up. It’s been over a monthly since I called out this issue to them and nothing has been done. I have canceled my service. Let me save you the time and headache! Don’t go with this company!!

Poor everything...cancelled service or so I thought, but they sent a crew todsy...good thing Im home or they would have charged me...cant get them on the phone either

Promised a phone call twice and never called. Apparently they didnt think my business was worth having.

I NEVER write negative reviews. I try to give companies and people the benefit of the doubt when performing services I am paying for, but honestly this is ridiculous. They were supposed to have a crew come out & mow our backyard ONLY on Monday. If due to inclement weather they would come on Tuesday. Understandable. Never came either day. It was then changed to Wednesday/Thursday. Here it is Thursday, and still no one. I called and asked why and they said it was due to an unexpected reason. Which would be fine if they hadnt already canceled 3 other times. 0 stars for this company.

I liked the idea of an app that outsources to a variety of locally-owned businesses and the $19 initial mowing fee was great. We explained over the phone there was a patch of grass over 12 and the rest of the lawn was 6. We had to commit to 3 mows after and pay extra for grass over 6, which was fair. However, the technician arrived, declared the entire lawn was over 12 and the fee went up to $120! Once the quote is received you either have to approve or decline. There is no option to text the lawn crew back to walk around the property with you, which is what I was trying to do so they would see the back of the property. I declined and immediately called the company but was told my account was now inactive and they would have to resend the bid which would delay the service. The gal wasnt very sympathetic or helpful and the updated pricing was more than quoted by other lawn services.

BObby is our guy that takes care of our lawn and he does an amazing job and takes less stress off my hands. Responds to text very quickly and listen to any of our concerns, very happy I went with this company to take care of my lawn.

Always on time, and very responsive about any schedule changes on either their end or mine. Lawn always looks good, and I appreciate them taking care of it for me.

Incredibly easy to work with! Can change crews/dates/services easily. Always a beautiful result.

Dependable, n do a great job

Terrible experience, will never use again, do not recommend.

Horrible service, not reliable at all. Keep rescheduling so many times without informing or responding to your questions. Do NOT use the service of this company.

My experience with LawnStarter has been fantastic. The crew shows up on time and my lawn has never looked better. I don’t even have to think about it!

This is at great place to start your small business I go from 30 proprieties to 100 is being great year

Great job mowing and trimming. Always send a reminder that they will be here. Always close the gate so the dogs dont get out.

I have been using lawn starter for several years now. I am very satisfied with the service. I always get a professional looking job and its always on schedule.Thanks Lawn Starter.

THE ABSOLUTE WORSE SERVICE I HAVE EVER DEALT WITH!!They say commit to 3 services after 2 I quit my service due to LACK of knowledge from actual yard men. The company then didnt tell me upfront that the 3rd service would not be given, as I had committed to.DONT WASTE MONEY OR ON THIS SERVICE

The lawn starter professionals are always on time, courteous, and reliable. They do a good job and leave our lawn looking so nice.

I was given a special of $19 for the 1st cut and was billed $60. Was advised my grass was too high, when the person who cut it said it was not high to be charged a extra fee. My grass was not completely cut and the lawn person said they would come back an fix but never did. I gave 4 stars because I believed he would come back given his word but didnt. Im still waiting for someone follow up with me regarding my complaint.

Their lawn techs constantly cancel then come back after the grass has gotten to the point they have to charge you 3Xs the normal amount. They were great at first when I was using their services once a week, but once I cut back to 2 times a month they started cancelling all the time due to random reasons....inclement weather one day thats 65, partly cloudy that lightly drizzled in the early morning. Then comes back 2 weeks later with an outrageous price. Going with a new company from now on.

I recently was reluctant to start any mow service. I found LawnStarter, friendly service, app easy to use, lawn looks great, they even got the mow in before a storm rolled in. It’s one less thing for me to worry about, thank you LawnStarter and your team!

Great never have to call and see when or if they are coming

The work done on my lawn is great. My lawn never looked better. Lamont provides quality and professional work.

Providing a quality service for a reasonable price, great if you are on an extended vacation or need to focus elsewhere.

I can always depend on LawnStarter.

Blocked in my driveway to do the yard across the street on trash pickup day. Completely un professional.

My business has grown 55% since I started with Lawn starter. I would recommend 100% to any Landscaper selfstarter. Keep up the good work LawnStarter.

Chad has been the crew member that has done my mowing. He gave me a very good quote on my services. His very first mow for my property was a challenge to say the VERY least. However, he took it on without hesitation or reserve, and got the job done beautifully. He even got rained on in the process, but finished the job nonetheless.He is excellent with communication, which I appreciate to the fullest. I look forward for working with him through out the remainder of the mowing season.

If I could give a zero I would. This is the most unprofessional company I have ever dealt with. They will give you the run around and waste your time and money. Whoever Jason is that works in Columbus, I’m surprised you can tied your own shoes. WILL NEVER SUGGEST THIS COMPANY! COMPLETE WASTE!

We first had our flower beds weeded and mulched. Our curb appeal looks great again! Weve been on the biweekly mowing service and Andrew has been consistent in showing up and doing a great job! Thank you!

Was overwhelmed with yardwork and no time to get to it. Signed up online with LawnStarter and scheduled my first service, mowing and trimming/edging. They did a great job, left everything clean. I paid (& tipped) online and just had them out for a second service as well as hedge trimming. Another great job - very happy so far and now the yard work isn’t looming over me!!!

Ive had a great experience with Lawnstarter. Lamont has shown up on the date that was promised. He has done a great job mowing both times. He also trimmed my bushes and they look better than they have in several years.

I recently signed up with LawnStarter for routine lawn work. So far, Andrew has done a nice job and leaves the sidewalk & driveway clear of clippings. They let me know when theyre coming, and then actually show up that day. I requested service every two weeks, but theyll come weekly if necessary. The app makes it easy to schedule/re-schedule routine lawn service or to add on other jobs like brush removal.

This is the second time that I have used this company and I am truly grateful for the great service. I spoke with someone when I first signed up and his customer service skills were great! Ive had no problems with them coming when they say they are. All around they are great!

Jeff showed up on time, did a great job, and charged us a reasonable rate. Weve had several, EPIC fails with landscapers in the past so we were pleasantly surprised with Jeffs work ethic, punctuality, and professionalism. We will definitely be using his services again!

I have just started using Lawn starter service. They are professional and courteous to approach. Their work is very good. Grass cut at the right size and edged clean. Good communication on scheduling .

It has been a great experience. Deshaun has been very reliable and does a great job!

I recently engaged LawnStarter to help mow my lawn. I was required to sign up for at least 3 services. The price quoted for service was very reasonable compared to other quotes! The first 2 services were by the same crew and they did a good job with the mow and trimming/edging.The 3rd service was scheduled for a Monday/Tuesday that week but was cancelled on Monday afternoon because I was told my crew was unavailable. A new crew was assigned to arrive Thursday or Friday that week, but didnt come until Saturday. At that point we were almost a week from when original service was scheduled for that week. That crew didnt do as good a job and my grass was uneven, patchy and not trimmed well.Based on the inconsistency with the service, I cancelled with LawnStarter and would prefer to deal with a lawn service directly. The service is a good idea but LawnStarter cant guarantee consistency and quality outside of the price paid for service.

Great service. I have the same person do the yard each week and he has gone above and beyond doing extra things. I love how easy it is to communicate with staff to make requests and changes.

Great lawn Care pros.Larry, the pro for my yard, is down to business. No playing around.He even moves the extension cord going the whole length of the yard to the bugzapper.Awesome service

Very Happy with the lawn service. I’ve had 3 mows and everything has been done neatly, great job with edging and appointments are always as scheduled and on time. Great to use the app and easily pay via the app.

Great service and appreciate the communication. I recently changed from a previous company who just stopped showing up, would not return my calls and my yard went for several weeks without being cut. Tim was able to fit my yard in that first week and it has never looked better. Since switching, I have had nothing but positive feedback and wish I would have changed sooner!

This week we received our second cut and it was just as good as the first one! I would highly recommend this service to anyone!

This service is outstanding and my little yard always looks amazing! The phone app is really handy too! I absolutely recommend them!

This is a great service for anybody who needs lawncare! My lawn specialist Chris is very conscientious and diligent in making sure my lawn meets my expectations. The neighbors love watching him work and see how much he cares about the job he does. I recommend LawnStarter to everyone!

Very professional. Always Good Job.

I stated using LawnStarters at the end of the season (I just dont want to mow anymore). This service is easy and simple and well worth it. It is the best thing Ive done for me! Thanks!!

Wow!!!!! What a super job they did! Timely, professional, and a very competitive price! The yard looks great and theyre going to trim my hedges next time - at a great rate again. I couldnt be happier!

Excellent service. I did a Google search for lawn care in my area after my neighborhood lawn mower failed to show this spring. They charged me about what I was paying someone to mow my lawn. Never thought that an actual lawn care service would be just as cheap.

I had called several local landscapers to come look a a couple of projects I had and was told theyd leave a quote, which i never got. These were top 3 Google search companies. Then I found LawnStarter . I received quotes immediately and Tyler has been great. He has shown up on time and has done a professional job mowing . I have other projects pending with him that include a spring clean-up, mulching and a mound removal that were all reasonably priced.

Rick is my guy in upper arlington...very accommodating and reliable. Highly recommended him!

Great service. Always on time and they (Dustin) does a great job on my lawn. Highly recommend!

David and his team did an awesome job with mowing my lawn. I am so thankful that I found Lawnstarter, they are taking a huge load off my plate by taking care of my lawn. Pricing is reasonable as well.

Simple and easy way to find quality and competitive lawn care service. I was paying 20% more with a large contract service and these guys results are just as good.

Chris did an excellent job mulching, trimming and mowing my lawn. I am very happy with this service. Great job!

With the bad weather the season got off to a rocky start. Following my first mow the lawn looked great. Then tons of rain kept my service provider from getting back out in a timely manner. My lawn got really over grown. Every effort was made to get to my lawn ASAP. Once the weather allowed them to get caught up we are back on schedule and once again the lawn is looking great.

Dustin and Alisha are awesome! I really appreciate thier attention to detail! I will see you guys again in April!! Thankyou sooooo much!!

So far so good. This service has been a lifesaver. Everything has been great. I am currently having my lawn mowed biweekly.

If you want reliability and your lawn done right everytime then these are the right people. No more random unreliable guys doing my lawn again . And they even have an app so i can reschedule appointments .

I initiated LawnStarter to cut my grass on June 21st. They didn’t show up. I canceled my services with them. I ended up speaking with a rep and she talked me into giving them another try. So I did. In the meantime I had a friend cut my grass on June 30th because it was way too high. So the rep told me the next cut was going to be July 1st, I told her no I don’t need it cut because it’s already been cut. I scheduled it for July 12th. Well long story short. LawnStarter took a payment out of my account and said it was for the July 1st cut. I spoke with a rep yesterday and she lied and said that the “technician” cut my grass and had pictures. I told her he is lying and to look up the email communications between me and the company. I demanded to speak with a supervisor and she said none was available and proceeded to offer only partial of my money back.My experience with this company has been horrible!CROOKS!

I have had two consecutive services with LawStarter and I am a forever customer. Customer service is awesome and my yard always looks great. The price is also very attractive and reasonable.

Terrible service & Zero follow-up. We scheduled the initial mow, just to see what it was and also scheduled the subsequent mow. The first time whoever was assigned didnt even show up and marked it as complete thus charging us. Then said well it didnt look high enough to cut. Obviously did not even see our lawn. Called and rescheduled, and again no one showed up and called LawnStarter and they had no clue what was going on or if the company was coming. So disappointed.

I love cutting grass because of relax me the only thing I dont like is getting to someI lov and only getting a $28 payout and they be $60 $70 jobs.

Service is professionally done Very pleased

Grass is cut & I paid on credit card. Easy pessy.

I wish I could leave 0 stars for no service at all. We have been waiting 3 days for lawn service; no crew has come. When I go onto the website, the scheduled service date keeps being postponed another day- now we have an ETA extended till Monday. I cannot get a response from LawnStarter- just goes to VM or I have the option to submit a comment on their website. This is our first time using them & we are trying to cancel. There is an auto-prompt that states we can cancel after three services. How can that be? We cant get any service! This would be a different review if LawnStarter would at least have the courtesy to communicate & provide some semblance of customer service. I would NOT recommend Lawnstarter to anyone!

Do not waste your money on this company. They are scammers. They delayed for weeks and when they did finally show, they brought too large a mower and couldnt get to my back yard. So they left and took a couple more weeks.They still charged me even though they didnt cut my yard! They marked the job complete and they charged me.If there was a zero star, thats what they deserve.

Well priced, reliable, and they do a great job. I recommend them if you do not have time to mow yourself.

Love LawnStarter it help me get my business off the ground!

Lawnstarter is one of the best companies that Ive ever worked for the best app ever Im like the Uber of lawn care I love it they do everything the right way when think of working for anyone else and Ive been doing this for a lot of years work for a company for over 25 years and this is one of the best ones Ive ever worked for thank you lawnstarter

People of Columbus save your money. This company is the worse Ive ever dealt with, they literally reschedule on us 4 times now and when they do come by they only cut half my lawn. When i called and told them about the unfinished work they still charged me and said they would come the next day. Its been 3 weeks now and my lawn looks like i live in the African Safari. So today theyve rescheduled again and saying theyll come in tomorrow. Now if im paying $54 for my grass to be cut i expect the whole thing to be done. Nope they honestly dont care, they still charged me for the undone work and want to keep Rescheduling on me. If it was up to me i wouldnt give them any stars smh. If your in a jam and dont have a lawn mower like me please find another company to do your work. This company is literally the definition of highway robbery.

The price was comparable, or even less than other services. The ease of setting the service up was great. Just did it online, they sent me an email with the name of my lawn care person and within 4 days my lawn was mowed. Andrew did a fine job. I had the second mow this week and it looks great. .There is also an app and it looks like I can easily communicate with Lawnstarter if I have anything I want to add to the service, change mowing dates or whatever. Also, when I had other local companies mowing their guys who probably changed frequently damaged my fence, my mailbox post and consistently would leave my gate open no matter how many times I told them I had a dog and this was a big problem. I dont expect any of these problems having the same mower from Lawnstarter that appears to take pride in his work.

I have had two lawn services completed and no complaints thus far. Good value for services