Service was done to standard. However, it seems the service department is understaffed and has difficulty keeping up with the demand for service. My appointment was at 7am and was not completed until 6:30pm for a 45 minute job. I was told it was because they were still working on vehicles from the previous day. I feel the service desk and phone calls would be answered if there was an additional employee. The representative was trying to keep up with customers in line, on the phone and working on the computer.My purchase from the dealership was pleasant. No pressure sales and knowledgeable employees. Was patient while I looked at several different SUVs looking for specific dimensions.Parts department employee is friendly and always willing to help and provide options and information for what suits your vehicle.

My VW beetle was scheduled to be serviced at 9:30 am on 9/17. When I scheduled the appointment on 9/15 and also when I dropped the car off I listed 3 items for service: 1. Air bag replacement due to a recall; 2. Check several warning lights that are activated each time I start my car (the service person quoted an estimate and I told her to complete the service); 3. Prepare a quote for a seat replacement. I was told that my car would be ready in the early afternoon and that someone would call. I never received a call and tried to call them several times (I left a message with no return call from service dept.). Finally, we decided to pick up the car and arrived at 5:10 pm. Item 1 had been completed but Item 2 and 3 had not been completed or even started!! I felt like a got the run-around. I was told that item 2 would take 15 to 20 minutes. We were there for 1 hour plus waiting for items 2 and 3 to be completed. I received absolutely no apology - she just kept calling me sweetie (I wasnt feeling or looking too sweet!). This is unacceptable. They had my car for 8 hours!!

I had a wonderful experience with the staff, the general manager, staff, finance office, Salesman (GREAT, WONDERFUL, very knowledgeable and Loves the LORD) His name is BEN, looking for a new car, he’s the person. Used car, it’s BEN. !!!! 10 stars or more. Yes, he’s that great. 😃🙏🏽

Only dealership in Columbus working on Audi. GREAT SERVICE! My tire was ordered and placed the very next day! Friendly and knowledgeable staff!! Angel and a Gentleman Manager in Service whose name I cant recall, thank you!!

I just Recently bought a 2019 VW Atlas at this Location. The customer Experience here was like no other. Our sales lady Lailanie was awesome. She is new to the AutoNation VW team and she still made the whole entire process easy. She was very accommodating and made me and my Family feel at home! The Sales manager and Finance Manager Mr. Lance also Were awesome through the whole process and kept us updated through the whole entire process and made it super easy and dummed everything down for us to understand what was going on. I am definitely happy with my Purchase and will definitely be a returning customer! I encourage everyone to try them out and ask for these people I mentioned you will not regret it.

I truly enjoyed my experience with Autonation Voltswagon. David Kelley was amazing. The new management headed by Mr. Lonnie was a blessing as well. They made sure that I received exactly what I wanted. I would easily recommend anyone to Autonation Voltswagon in columbus Ga.

Im very disappointed with the service department. I brought my car in on Thursday to get fixed. I was told I had to prepay for my part and wait until the following Tuesday for the repairs to start. When I picked up my car on Tuesday, all the repairs had not been taken care of. I was then told they didnt have the part to finish the job and I would have to wait for it. So, now its Friday. I called the service department and they said, the part should arrive today. But, instead of taking care of me right away, they told me I had to wait because, there were customers in front of me.

I would put zero stars but whatever. Do not buy a used car from this place. I bought a Yukon from them a year ago and it’s been nothing but trouble! A week after purchasing the car I had to have the transmission replaced. I’m even questioning if they really replaced it. It has done nothing but give me problems from day one! Will they listen? No! Numerous trips back to the dealership with a different “solution” each time. Did it work? NO! I have been told that I will receive another transmission next week on several occasions only to never hear anything from them! I was told that the transmission that they “replaced “ had a three year unlimited mile warranty and now I’m being told it only had a 12 12 warranty! They have given me the runaround for over a year! And now telling me to go somewhere else because it’s basically not their problem!! Complete BS!! I have tried to contact the General manager on several occasions with no response at all. This place is a joke and I’m not the only one they’ve treated like this! Buy somewhere else! Especially is you’re a single woman! These places think they can take advantage of us! I’m also contacting the BBB about them.

We had a great experience dealing with the guys at AutoNation Volkswagen. Robbie was quick to jump in and help us find what we were looking for. Lonnie worked to get us the best deal possible. Lance helped make the financing a smooth and quick process. We would definitely recommend!!

AutoNation Columbus is a great place to purchase your next vehicle. It’s hassle free and will be a great car buying experience for anyone. Allen, Ben, Robert, Lance and staff was super friendly, patient and did an awesome job helping me with the selection process on my new vehicle.

I needed a few repairs on my VW and took it to AutoNation and Im glad I did. Everything from the scheduling to checkout was a smooth process. Kelci kept me informed of the repair process and made the entire process enjoyable. Normally, people are wary of dealerships, but I would not be of this one. Great job!

When looking at used cars in the lot, we were kindly greeted by Mr Beard who was really nice and patient with us. He took time to really understand what we were looking for and helped us find the perfect SUV. He educated us on options and never once made us feel rushed or pressured. Sarah greeted us when we walked in and made us feel at home. Mr Lance made the paperwork process very smooth. We are completely satisfied with our experience at this dealership, everyone was very nice and professional. We are loving our brand new VW Atlas Cross Sport!

Everyone was friendly helpful and fair. We enjoyed doing business with autonation VW. Robbie helped us out and he was a lot of fun. Lonnie as involved in helping to negotiate the price and David stayed late to make sure I knew how to work all parts of the car. I love my new Tiguan! I’d recommend this dealership.

They were super helpful and quick to get work done! Definitely will go back for future VW repairs

Everything was going great, we were trading in two vehicles and we were getting two new vehicles in return. Somehow wires got crossed and the second vehicle they had shipped in for me, wasn’t the right vehicle. Ultimately they couldn’t find the right vehicle and we decided to look elsewhere. That’s when things went downhill. The dealership owed me money from our trade-ins and the management didn’t seem like they knew how to handle that. They started to give me the run around, and their attitudes went from cordial to annoyed. I would ask for a timeline on how long it would take to get a check, and they kept giving me answers that seemed made up. Excuses about corporate and waiting till the deal was complete, etc. It took well over a week to get a check, which mysteriously didn’t happen until we got another Autonation dealership involved. Additionally, my trade in was for sale on their lot the whole time. Less that impressed with their customer service.

Excellent experience, from the minute you call to make an appointment, to the moment you drive off with your vehicle in perfect shape. Pleasant and professional staff keep you progress-informed so you can make pick up arrangements while at work.

Great service, front desk was polite and informed you immediately how long you car would take based on the techs available.

I bought a new zetta last week. I contacted a clerk first. And after a few minutes, I could a quotation for zetta. I was so impressed because his reply was so fast. So without hesitation I went to the dealer shop. And I could buy car just within 2 hours. Your clerk’s name is David Kelley Jr. Although my english is limited. I hope that he will be better in his job. Thanks.

I had an appt for Tuesday at 8... on Monday I went to drop the key in their night drop slot...no envelopes. Notta big deal. I went inside and spoke to a sales person named Mike, that asked a younger guy to go into the service area and get me an envelope. The service area was closed since it was Labor Day. He couldnt find an envelope so he took my key and wrote my name, phone number and e-mail address and said they would get the the key in the morning. Tuesday morning about 9 a.m. I get a text about missing my appt. I call and speak to someone in a call center and she has no luck contacting my local office but sends them an e-mail about my keys being there and my car in the parking lot. At 10 a.m. I receive another text about missing my appt. I call AGAIN...AGAIN, they cant reach my local office. I ask for a direct line...they gave me a direct line. Later that early afternoon I try calling local and no answer. Finally, the next day, I receive a call from a service writer and she is calling about my keys that she found just sitting on her desk! My car sat the whole day on Tuesday and now I am without it on Wednesday...very disappointing that they cant even do what they say they are going to do at the time it should have happened!

Auto nation was a amazing choice! First I emailed my interest in a vehicle and within minutes I got a call from a very determined sales rep Robbie. I shared my worries with him about how I didn’t have any credit and so many places have turned me down after driving hours and have been disappointed so much. He tried his best to assure me but I still had doubt but to sum it up he assured me he could help! I took the chance and drove a little over an hour there I was greeted with a smile and treated like family! They worked with me on what I could afford and didn’t pressure me into anything I wasn’t okay with ! They got me in to a 2017 vw Jetta and left there within 3 hours !! I am so happy about my first car and couldn’t have chosen a better place to go ! I 10/10 recommend!!

David was very helpful and attentive during the process of test driving and purchasing a 2021 Volkswagen Atlas. Everyone that we came in contact with answered all of our questions/concerns and made sure all of the needs/wants were met.

I was very impressed with my experience at AutoNation Volkswagen. David Kelley/Robby were great and made sure we left with exactly what we wanted. The whole team at AutoNation is amazing and I highly recommend going there for your dream car.

My appointment was at 9:30am. I arrived 5 min early. My appointment was simply for an oil change. I did not get my car back until after 12pm. They stated they were doing work on a recall at 11am, but never informed me of this prior to the appointment or before doing the work, and then charged me for the work they did. I have a warranty on my vehicle and they disregarded that information. I am very dissatisfied and I will be looking into other certified Volkswagen dealerships in the area to continue my service with. Not only do I have to dock my pay with my employer, I had to pay for recall work that was never agreed on.

I had a great experience at AutoNation Volkswagen. Everyone was very friendly. My sales associate, David Kelley was knowledgeable, helpful and very professional. Thank you AutoNation Volkswagen!

The service provided by sales manager, Lonnie, and salesman, Ben, was awesome. It was truly a great buying experience. I definitely recommend AutoNation VW in Columbus, GA.

We had a great experience buying our new vehicle! The staff was friendly and super helpful. They saved us money and we were in and out quicker than the average car dealership. I would definitely recommend them.

I talked to Mr. Anderson and told him exactly what I could and couldnt do. I explain to him what I was looking for in a Veh. The next day i get a call to come look and pick up my Veh. Him and his team was very professional

5 Stars only for the customer service shown by Kelcie. She went above and beyond in assisting me with my vehicle issues and kept me updated as services were being conducted.

I am pleased to say that there has been a HUGE turnaround at AutoNation in regards to customer service. I had the pleasure of being taken care of by Victoria. From the moment I stepped in the door at 7:30 am to the time that I picked up my car, I had the most pleasant experience! She has a bright smile and is so kind and helpful. I enjoyed using the messaging service. It was nice to get updates/questions via text because it can be tough sometimes during a work day to take a phone call. Communicating via text allowed me to respond when I had the time. Great job Auto Nation, please keep up the good work!

Entire process was easy, the whole team was beyond helpful, and you cannot beat their prices!! in love with my new Taos!

This has been the absolute worst experience ever. Extremely disappointed in the service on my daughters car.

Everyone was super nice, and got what I needed done.

Robbie, Mike, and Lance were all great! If they did not know something they found a way to get me an answer and made my purchase that much easier. Thank y’all!

AutoNation Volkswagen Columbus (service department) has really upped their game on turn around time for service. Theyve also been really good at letting me know if a part has been recalled or is otherwise in need of repair and under warranty.

My tire service was good. I was there for about 2.5 hrs but I was about 10 mins late. The staff is always nice and welcoming.

I always receive great service from Volkswagen! Kelcie is definitely the best!

Cant get the service department to help us with our problem. They promise to call about the part coming in but we dont get the call. Service is terrible!

Manager Mike Corr, sales manager Lance and salesman Robbie reeves worked tremendously and made my trade in as smooth as possible, I left VW with the last loaded 2020 Jetta and I couldn’t be more satisfied. I’m looking forward to allowing this dealership to perform maintenance on my vehicle as my experience from start to finish was phenomenal. And I’m not someone who often writes reviews but as someone who works in customer service I felt as if they were very patient and understanding of me and my situation.

I am immensely disappointed with my experience at AutoNation VW Columbus. My vehicle was dropped off for an appointment on a Monday and we were informed it would be ready that Wednesday. No problem. Wednesday comes. Were still waiting on a part, we will try to have it to you by tomorrow. Again, no problem. Thursday arrives. We will try to have it ready by close this evening. Thursday evening arrives, This repair is taking longer than anticipated, but we will try to have it ready by Friday afternoon. At this point were weary and anxious, but are trying to be patient and understanding. Friday afternoon comes. Your car is repaired and assembled, but there is an error with the code reader, we will try to have this figured out by Saturday morning. Saturday morning arrives. The error is still occurring and we are told that the car must be disassembled and repaired again in efforts to figure out the error. In essence we are told we screwed up and have to do this all over again at your inconvenience and it will take an additional three days and should be ready by Wednesday So what was an anticipated three-day repair has turned into a ten-day fiasco. No offer for a loaner despite the extra time being their fault. No talk about discounts for the inconveniences, etc. In fact, their tone made me feel as if they were shifting the blame on us for taking it in for repair so damaged in the first place. It would be different if they were transparent from the beginning about what was wrong, what could go wrong, and how long this would really take. Each day I was expecting to pick up this vehicle only to be confronted with another extension or problem. This car is a daily driver and to have it in the shop this long especially when we were told this repair would be completed within a much shorter length of time is extremely disheartening. This shop clearly does not have all their ducks in a row, as apparent through many of the reviews regarding service. We will try to avoid taking this vehicle here if at all possible, especially after such positive experiences from their Atlanta-area stores, especially in Marietta and Chamblee.

Came in for a slow leaked tire that I had to put air in every so often and tire pressure light stayed on but left with a tire thats now sitting because tire is completely flat and I have no tire.

They where great working with use we went in look at 3 different cars but all 3 where sold by the time we got there but they still manage to find us another car around our budget. The car had a few problems but they put us in a great loaner car till our new car was fixed up no joke when its time for another car Ill be hitting them up first again thanks for the help.

My experience was a hot mess. Instead of them being straight forward with me about me getting the truck. I had to spend my hold day with this company. Although I got the truck. When I went for service repair, the service was good. I am disappointed in the service overall because I was not offered free oils change or gas or something, reasons why because I decided to come back to purchase this truck. You all need better incentives for your clients because now if i wanted another I would be hesitant.

Robby was awesome to work with! He was very friendly and professional. I would highly recommend going to him when purchasing a new car!

I have never been there so hard to say

I took my car for a simple oil change and tire rotation. When they called me to pick it up I got there and the label wasn’t changed, turned the car on one tired was low pressure, then looked at my rims and one of them was scratched. I drove home and my car started smoking.Called them back and they told me to take it back. Had to call a tow to take it to the dealer.I got a call back a couple hours later and was told that oil was spilled on my engine. The guy that did the job for my car was “new” which doesn’t clear the case. They should hire people that know how to work cars. Now my car has a weird noise and it smells bad. I don’t know if they forgot to put the oil in and drove without it or if they put the wrong type of oil or if they really spilled it. Really bad experience.

I recently bought an Atlas and this place really exceeded my expectations. I usually hate going to dealerships because the salesmen typically come off as pushy, uninterested, just trying to make a sale but at no time did Robbie come off that way. I actually had no intentions of buying the vehicle right away, and told Robbie that if/when I buy a vehicle it would be in April. I assumed that would be the end of our conversation but much to surprise he didn’t lose any interest in what I was looking for and continued to answer all of my questions. Literally within 48 hours I was driving off the lot with a 2021 Atlas. A huge highlight was that not only did they not lowball me on my trade-in, but the offer they came up with was a few thousand more than what I was anticipating. Lastly, I hardly ever write reviews but I felt like the staff, Robbie in particular, deserved it. I highly recommend this dealership and if I’m still in the area in the future looking for another vehicle they will be the first place I look.

Had the car for 2 months never fixed the problem and want me to pay for it. .two weeks later my car sat on lot for 3 weeks the sevrice manager said he f0rgot that it was sitting on the lot for 3 weeks bad service manager.well never buy a car there no more. And never fixed it.and said thats all he going to do.mr Caldwell you buy the car we will fix it we promise.but no promise just problem with the service manager.spent 2 months there each day

Ackelia R. was very helpful and informative with what I needed help with!

I love the fact that they were extremely nice to me. One think that I love is that they didn’t lie to me about what I needed to fix my car. Another VW Dealership in Birmingham, AL stated that I needed a new air compressor and so many other things, to the tune of $2500. Come to find out when I came to Columbus, that it was a valve issue and the system needed to be charged. It only cost $369. I’ll continue to use Columbus Autonation VW services, because I know they will be honest with what I need. Thanks VW Columbus. :-)

Zach in the service department was so helpfulAnd made sure we were taken care of. The mechanics are so good at what they do as well! Thank you!!!

I have had nothing but positive things to say about Volkswagon of Columbuss Service Dept. They have always looked out for my car since I first brought it to them, the customer service is AMAZING!!!! I know most people are extremely anxious to bring their car to a dealership due to costs, etc;however, they have provided the best advice and experience possible. Thank yall so much!!!!!

Very high service prices, high labor charges but not a premium experience. Been treated much better for more reasonable rates at VW dealers elsewhere, cannot recommend.

I received the worst customer service from Autonation VW Columbus, GA. I was working with a salesman by the name of Mallory who was extremely rude, disrespectful and has the worst communication skills. The manager Ken sent a follow up email and I sent him a detailed email in regard to my experience with Mallory and autonation and he failed to even acknowledge it or follow up. I have never experienced such disrespect and poor customer service at a establishment. I would not recommend this Autonation to anyone. If you do need to go to this particular autonation, do not go to Mallory for help. Mallory spoke to me as if I were a child and it seemed as if I was bothering him, crazy being that this is his job. He mentioned to me that I was “charity” to him and that he “didn’t not have to help me”. I filed a corporate complaint and I waiting to hear back on that. I am only leaving one star because it does not allow me to leave now stars. Let me not forget to mention there was not a single person in this establishment with a mask on!

First time taking my vehicle there. I schedule an appointment in advance on a week day and the rep advises I will be in and out. I get there at the scheduled time and they say the wait for an oil change is an hour and a half. I rescheduled the appointment to early Saturday morning and it took almost two hours to complete the oil change.

The only reason that I am rating this with 2 stars is because my Volkswagen Passat went in for an oil change and for them to check the air because it is not blowing out cold. After the oil service was supposedly serviced, when we got home with the Volkswagen Passat the sticker had not been changed. We are not sure if the oil was changed at this point and nothing was said about the air issue. It is very unfortunate that this is mostly the only dealership in the area to service Volkswagens.

Zach took excellent care of us and our reimbursement for a rental auto, needed during the repair time for my wifes car.Our greatest thanks,Nelson Harrold

I Am Beyond Happy. I Loved My Salesman David Kelley Jr Was A Great Salesman. I Felt Like All My Needs Were Met. I Was Approved For A 2020 Jetta SEL But It Really Wasnt The Car For Me. I Didnt Wanna Settle For Another Vehicle I Really Didnt Like. So I Saw A 2020 GLI S. I Fell In Love With That Car. I Was Told It Wouldnt Work For Me. I Left So Sad Friday. But I Communicated With Mike Core. He Somehow Got Me In That Car. I Couldnt Have Been More Surprised And Happy When I Got Approved For It. I Cant Thank Them Enough. Awesome Dealer.

Very helpful staff. Worked with me to find the perfect used vehicle under my budget.

The customer service was excellent, I will be attending again.

I absolutely love my VW! My sales person Mike was fantastic! Mike is one of the best salesman I have worked with. So helpful, Really knowledgeable & great at his job! Thanks again!!

AutoNation VW has been helpful every time i went there. My last visit was not scheduled but they find time to squeeze me in and took care of my need free of charge before my actual appointment which is in the near future.Thanks to the staff.

Great help. David Kelley.!!

I want to start by saying, Trevor the gentlemen in the service department was very responsive and professional. Everything else about this experience has been poor at best. While my wife loves her Atlas, we are actively looking to purchase a new car, because the AutoNation experience has been so bad. The car is set to go in again having still not resolved on going issues with the AC and door seal. We waited months to get an appointment with a loaner vehicle, but were continuously told to keep calling back as all the loaners were currently out. I asked on numerous occasions if they could just call when a loaner was available, but that was either ignored or refused. Eventually we relented and took the car, only to be told they still cant fix the problem, so a fourth trip will be required. If there were another VW dealer in Columbus, we would consider keeping the vehicle. I am not sure if this is indicative of AutoNation, VW or if we are just unfortunately saddled with a lemon of a dealership. This experience has turned us off of the worlds largest auto maker and the largest US dealership group.

I had my 130,000 mile maintenance done in June or July of 2020 and I was told that I needed a complete rear brake maintenance of some kind and that added another 453.00 dollars to the maintenance. Well about three months in I began to hear a squeaking noise and took it back to VW and they first said they didn’t hear anything, the noise continued, the second time I was told they did something and I was told if it continues to bring it back ... well it continued and I took it back the third time and the service manager came running out saying “it’s not nothing we did, it’s your front brakes and if you want that noise to stop you will have to get the front brakes changed and that would be 250.00, I told him to Give me my keys. I was so disappointed with the service I was getting, after already paying over 1500.00 for the 130,000 maintenance of which labor cost was $1009.00 . Fast forwarding to now, the noise continued after I had my front brakes replaced. This last appointment I was told that the rear brakes needed this and the front brakes were beginning to glaze and the cost normally was 450.00 but they would give me a discount and it would cost only 350.00, I told the service manager that my brakes should still be under warranty and he went to check it out and came back and told me that they would take care of it at no cost to me. I am pleased that he did the Right thing!! But what concerns me is the fact that service department here in Columbus was using me as though I was an ATM machine or the fact that I was a Woman. During these trying times, don’t use the consumer in that way. I am retired and living on a fixed income and I need my vehicle. So again thanks VW for doing the Right Thing!!!

I will forever take my car to Kelcie! She is great and always gets what I need done!

Zack a great service advisor. Tech talked to me as well about my car. Small dealership, big service.

I was lied to. I went there for a diagnostic test on my car.on my dash it indicated that my oil temp was too hot as I drove it. They reported that the plug to the oil pan was leaking also needed a new gasket. Also my oil was low. All of this was a lie. I had an oil change on 10/23/2020 and three other oil changing stations showed me that my oil was clear was not leaking and that I did not need an oil change. I feel that Volkswagon only wanted to get money out of me due to my being a female. I love my car and it has never given me any problems. I keep up the maintence on it. It is very good on gas mileage. I will never take my car to Auto Nations Volkswagon ever again. It is a shame why they tell lies to you just to steal money from you.

The staff at autonation were very nice, friendly, professional and very easy to deal with.

Since I PCSed here Autonation VW has been excellent with the services that they have provided to my vehicle, the time you’re waiting for your vehicle you get treated with respect and like a special customer.All employees are professional and full of knowledge about the VW vehicles industry.I’ll recommend AutoNation VW without hesitation because I know that they’ll be in great hands.

Bought a new car here a few months ago, had a very good experience. I ended up needing to use the service department and was even more impressed. All the service advisors I dealt with were very helpful, knowledgeable and friendly. The mechanics correctly repaired my car the first time and did so quickly. If you have a Volkswagen this is definitely the place to go in Columbus.

Service department needs a do over. I have a 2005 VW and they dont even have the necessary tools to work on it. Mileage type maintenance. My car sat there for a week while they waited on tools. At that time they still were not able to tell when tools were going to arrive. (funny how Amazon can track millions of packages but this dealer has no clue on parts and tools they order from there on manufacturer. After my car sat there for a week. I gave up, Picked up my vehicle and took it to Dothan to be worked on. They Didnt offer rental or anything for my trouble. VW head quarters was surprised that they didnt offer me a rental since it was required maintenance. I suggest you take your car somewhere else.

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Beware of this dealership. I took my volkswagen jetta tdi in because the air conditioner wasnt working correctly. I was told that the compressor was bad and would need to be replaced. They gave me an estimate of around $2600.00. I declined at the time. About 3 months later I had to have my water pump replaced so I took it to a local mechanic, they repaired the pump. While paying for the repair the mechanic said youve been riding around hot all summer havent you. I told him about the bad compressor. He informed me that the compressor wasnt bad it was just unplugged by the quick disconnect. I told him well something was wrong because it was cutting on and off. He checked it free of charge and told me it had too much freon in it and got the level corrected. The air works just fine. Auto Nation was trying to rip me off. What scam artist!!! The worst thing is that Columbus is a military town, I can just imagine how many of our military guys have been ripped off. Shame on you Auto Nation!!!!

Yo Charles (our sales person) went out of his way to make sure we got the car we wanted, worked his butt off to get us good deals and helped us fix any issues we noticed when buying. The big boss Joey was so helpful and patient with us being first time buyers. Every time we talked to him the deal got better and better! And then the financial guy Cartez was incredibly speedy and efficient with the paperwork. They were all incredibly patient and nice and helpful. Will absolutely go back if I ever need a new car. They will HOOK up a new buyer for realllllll. 1000/10

I drove to Columbus for a softball tournament and before I left Jacksonville, NC I got an oil change and Tire rotation at Volkswagen of Jacksonville. On my way to Columbus my tire pressure gage alert came on and 1hr 1/2 into the trip l. So I checked my tires, no punctures and put air in them. The gage wouldn’t go off so I called the service dept. in Jacksonville and they pretty much told me it was my fault and that I probably ran over something. I proceeded to tell them that I inspected my tires and there wasn’t any punctures and told them I put 40psi in the tires. They said that it was recommended only 35psi be put in my tires in which I told them that their mechanics put in 38 so that was pretty funny. Fast forward to the next morning I went to VW Auto Nation of Columbus and told them what happened. They took my car right in, reset my auto pressure gage, and made sure all the tires were filled with the correct amount of air. This is all after I just walked in and didn’t have an appointment. Thank you VW Auto Nation for taking care of me! Now I won’t be stressed out on the 9 hr drive home :). Your kindness is much appreciated!

Love my new Atlas, professional staff that really lets you feel at home with no pressure.

My 75 year old father purchased a vehicle on Wednesday, May 20th from this dealership. Even though there were signs on the door saying masks are required, apparently it does not apply to the employees, because none of then were wearing masks. My father was, because he is a good human. . He got a call today to notify him that the salesman he dealt with that day had tested positive for Corona. Therefore, he is exposed as well as anyone else who works or has shopped there. I’m furious. I’m wanting to warn others- so they will not get this phone call. My father was tested today and we will have results in 72 hours.

Quick service very professional

Was disappointed that the service rep could not explain why the battery needed replacing in a two year old car with 30,000 miles.

I was very pleased with the service that I received. The service manager on Saturday evening was great.

Excellent customer service.

Great place to buy cars

I wish I could give this place 10 stars. I’ve never in my whole life had a deal better then what they offered me today. I got the max for my trade in and plenty of money off my new vehicle purchase. Very clean facility, friendly family feeling attitudes fromEvery employee i came across. SpecialShout out to my sales manager Brandon and my sales rep Joey for an outstanding experience nobody can touch these guys in Columbus hands down...I wish this place the best and I hope everyone gets the opportunity of a excellent experience that I received today I willBe back again!!!!...AMAZING DEALERSHIP KEEP UP THE GOOD WORK!!

I am so impressed with AutoNation Volkswagen. I had great sales lady Jewel and she took great care of us from the time we walked through the door. Also, her manager Brandon was great too. It was a pleasure to do business with these great people. I love my Honda Pilit and could not be happier.

Exceptional experience with Brandon Moore, Justin Johnson and Kenneth Boggs. Dream come true driving my new Golf R home. I would love to send family and friends to do with business with them!

Kept me informed throughout the repair process.Kind and courteous.Would have liked a courtesy cleaning of my vehicle, especially for the length of time it was there and the amount of money (over $1K) for the repair.

Everyone at Volkswagen auto nation was very nice they greet you with a warm and welcome feeling and theyre there to walk you through whatever decision you make step-by-step sales clerk the credit manager a all are wonderful people and my experience was more than gratifying I just want everybody to know you want to buy Volkswagen go to AutoNation Volkswagen Columbus Georgia they have the best selection and they are the most kindest people Ive met in a long time so thank you and Im enjoying my new Volkswagen Passat r-line

I went in for an oil change by appointment and service was prompt. After a thorough inspection, all needs or suggestions for my vehicle were explained to me in detail and their cost. Nice and personal experience.

Great experience and communications.Dropped the car off with concerns, they immediately troubleshot the concerns following up with a phone call and a text that day verifying the concerns and the steps that were being taken to repair the car and have it back to us as soon as possible. Parts had to be ordered, they arrived the following day. The service team installed the parts as soon as they were received then communicated the repair was complete. When we picked the car up, they already had the keys and paperwork ready so that we were in and out. AutoNation VW does all of the services on our 2018 VW atlas, Highly recommend.

Good selection and easy finance options

Big shoutout to Jason at Autonation Volkswagen for helping us through every step of the buying process! Also a huge thanks to Joey for getting us through finance so quickly without tons of waiting around! Yall are the BEST.

Service was awesome. Customer service was awesome too! I got all my questions answered, employees are very knowledgeable. Will definitely go back for any other help i need, or recommend this spot. I really appreciate the courtesy car wash and vac. My car REALLY needed it, thanks guys!

Dealing with Sim Thomas was the only positive experience that my husband and I had at this dealership. He is knowledgeable, patient and understanding. Sim was very helpful every time I had any questions or concerns, never ignored my calls or emails. He and Norman Matthews stayed in the office very late past their working hours to get everything done for us. However, our general impression was far from good. We were told by two different salesmen that we were eligible for a $1,500 rebate, but at the end we found out that wasn’t the case. Except that they were not able to review my credit report because of some issues with the credit bureau. For that reason I was not approved for the loan as a co-applicant and Norman Matthews promised to fix this after I solve the problem with the bureau, but when I did a week later he said it was too late. So I ended up with 9(!) hard inquiries on my credit report without result. In addition it took them almost 2 months to send the title and when they finally did (after my multiple calls) it turned out one signature was missing on the paperwork! So I had to get another temporary tag and just keep waiting. And now, 5 months later Im still waiting for them to return over $100 because they charged us too much in taxes.They are all very nice to you when they need your money but once they get it nobody cares anymore. So my advise - stay away!

These guys always do a quality job taking care of both my VWs. The service manager is the most honest I’ve come across at a dealership and the technicians are all certified by VW. I won’t take my cars anywhere else.

Mallory Beard and the rest of the guys that helped me at Volkswagen made my shopping experience pleasant. Love my new car. Thanks guys.

Great experience, professional staff. I will be taking my vehicles here to be serviced.

We found a truck online, it appeared to be a good looking vehicle, by the photo, but when we arrived the sale person made us aware that the vehicle on the website, wasnt the actual vehicle for sale, but they that was on the lot, was a piece of junk. Even the salesman said it himself. So why is it up for sale? This could have save me some time, and a hard hit on my credit. Not pleased at all!!!

The person at the front desk deserves a raise he is amazing and kind

Outstanding group of people..got me rolling without problem. Much better than any others Ive encountered!!

Very professional, helpful and knowledgeable. The service people I worked with were efficient and I felt like I had received good information upon which to make decisions.