If I could rate it lower I definitely would......... My mothers washer broke and without knowing how horrible this company was she contacted them on June 3, 2017 for a repair. Unfortunately, she had to deal with delay after delay starting with the initial appointment on the washer. During that initial appointment the technician was scheduled to come earlier in the day but did not show up until after 8pm and did not leave until pass 9:30pm. The technician stated that he could not locate the problem and that Absolute Home Services would have to branch out to another company for assistance. Thats when the nightmare truly began. Absolute Home Services took my mothers washer on June 7, 2017, which had a pedestal connected to the bottom of it, and delivered it to their outsourced company and couldnt give my mother any date or time when it would be returned. Once again, after numerous delays and text messages back and worth which spanned over 3 weeks, my mothers washer was finally delivered to her in working condition but with one difference, the pedestal that was originally attached to the washer was now gone. During those chaotic 3 weeks, she did ask them to remove the pedestal, my mother is disabled and she needed the washer to be lowered. Via text, they informed her that they had to cut the pedestal off. She assumed it meant you had to cut the bolt since they said it was rusted on. However that was not the case and the result was much worse (see attached photos on what it should look like compared to how we received it). As you can see instead of cutting the pedestal off they, from what it looks like, took a blow torch to it, set it on fire, and bent it in half. Might I add, the only way my mothers pedestal was even delivered back to her was because I had to get involved. I contacted them from California in regards to this issue since my mother had been asking back and forth, again via text message, for the return of her pedestal (final payment for fixed washer was done on June 22, 2017 pedestal was not delivered till July 15, 2017) and was getting no where. I in turn had to fly from California to Georgia to handle this matter for her. I called the business office and they transferred me to the regional manager which then said that my mother wanted the cheapest and fastest way of getting her washer fixed and lowered so they just cut the pedestal off and that my mother had given consent to this. My mother never gave her consent and was never informed of any of this. He said that he would provide documents of text transactions between my mother and a Mr. Morgan as well as photos that showed the rusting of the pedestal. As previously stated, we finally did receive the pedestal on July 15, 2017, but what we actually received was a pedestal that had not been cut but that had been burnt off, the documents of the text transaction were only the ones from the technician that initially came to repair it and those texts where only up to June 23rd, not from Mr. Morgan or the regional manager or any documents from after June 23rd. Also there were no photos accompanying those items like the regional manager stated there would be. He even tried to intimate me with talks of reaching out to his lawyers. I would highly advise to stay clear of this company!!!! Only use them at your own peril!!!

Great experience! Came on a Saturday when no one else would and fixed our fridge! Professional and courteous service. Went above and beyond.

This company changed me 280 to fix my dryer I paid the bill dryer still wasn’t fixed they came out a month later still didn’t fix my dryer told my wife that it wouldn’t be any change a month later they billed my credit card for 328 dollar for repairs that wasn’t done. They kept my credit card on file without my permission now the sorry manager said it’s my fault the dryer wasn’t fixed and my name is going on a list for bad customers please don’t call this company for nothing they suck yes we have to call the BBB post on Facebook and Twitter they suck

Very unprofessional and not punctual at all. Said they would be out between 3-5. Got a text saying they would be there a little after 6. Decided not to want the service. I changed my mind 2 minutes later and they say they can come after 8. By the way, who conducts business through text messages smh

I am very disappointed with this company!! I originally posted that I waited and no one never showed up, well a technician did show up. He later explained to me that he was behind for reasons out of his control, which would have been fine IF the person I talked to on the phone, would have related that to me when I called to verify my appointment.So bottom line the person answering the phones should be able to relay to the customers if a technician is running late. Even though I received a text message when the technician was on his way I would not have made it to the restaurant before him, IF I would have made it all the way home.

Customer service is terrible. The management is rude, condescending, and completely unconcerned about the inconvenience they cause their customers. If there are any issues, dont expect anyone to talk to you about it, since its against corporate policy to have a phone conversation. Dont expect to see them in person, since they are in a secure location. And dont expect them to show up as promised either. They were late to our first appointment and didnt show for the second one. Dont expect them to contact you if there are any delays until you call them first... But again, dont expect a phone call back. And when they have these delays, miss their appointments, and ruin your Christmas and New Years celebrations... Dont expect an apology either.Literally, call ANYONE else.

Do not call this company for anything! They did some work on my house and less than a year later I am having another company out to fix ABSOLUTE HOME SERVICES inferior work! they quoted me a price and then tried to charge me extra, had to argue with John Morgan at ABSOLUTE HOME SERVICES about this.when you call his company you get a recorded prompt to press a number for what service you want,then someone will call you back I can only assume this is an outside commission worker for this guy! dont get ripped off like I did, you will be sorry if you let them do anything for you!

My landlord has been trying to have them repair the oven without success. They came at 1000 PM at my door, whereby I was post op at that time, which was the second time that they came. Didnt fixed the issue, then didnt show up on the time given again. I called the company and someone that call him self John said that he is manager, cursed me out called me b... because I was upset that they didnt show up, and he said that I am not the customer because they earn only 10 bucks from that job. Appliance is under warranty, and there are no costs out of pocket. I dont know where he got this 10 dollars! Very unprofessional, disrespectful and cant do a job after 3 times trying to fix. This really needs to go to BBB after reading all identical complaints from other customers, and unprofessional response from them. They really need customers service training if they want to keep the business. Very sad that some businesses think that is okay to treat customers this way no matter how big the job might be. At least the technician was very professional and customer oriented after arriving 2.5 hour late.Response to John:Your response shows your professionalism! I have reviewed other companies with 5 stars who did excellent job, and great customer service! I would never give false information, it would be unethical as well as it is good for businesses like Summit to know which companies to give the contract and when it comes to B2B and B2C analyses. Reviews are meant for other customers to make a decision if they are going to do business with companies, based on others experience, and I would like honest reviews from others in order to know. Business cant pay experience, instead can strive to improve and do better customer service. If you would like better review than I would suggest you to improve the customer experience ( free advice, doesnt cost anything). If you read my review, it states that you told me you are not a customer we earn only 10 bucks on this job I have not stated that I have paid anything as I mentioned one: my landlord, 2 it is under warranty. I have text messages that I have choose appointment 3-5 for this time, not 5 as you state false facts. As well as this is the 3rd time not first, the same technician was here and showed me other 2 time that he came and replaced same part, plus it was more people in house that are witnesses in addition FYI my landlord have from summit all work orders as well as I have all phone records including texts to support the facts and not lies. Last time my appointment was 6-8, and I have text messages from your technician that support my facts, when he arrived at 1000 PM that night. Google wouldnt pay your lie, but customers feedback. Badging me about some medication shows what type of business you are doing,. You need different occupation, and get you a job where you dont interact with other human beings. Without having any customer, you wouldnt have a job. At least the technician was very professional and kind as usual. I will hope that you find peace with you, and end your anger or get professional help in my opinion. Google wont help your behavior, stop asking google for help. Just read your response below, you said there are text messages between me and technician (even not true) but at 0629 you stated, and appointment was at 5 according to you, then you stated 29 minutes late, thats not 29 minutes check your mathematics mate. Poor judgment results from anger issues in my opinion. John doesnt even know difference between your and youre. Thats professional publication of the company. Not to mention furthermore, look at responses from other customers complaints from the company.

Great Service, And Excellent Professionalism, Would Highley Recommend This Company for any work you would need done !

I only have 1 star because I cant rate any lower. This is kinda long but worth reading.I have had 2 experiences with this company.1. (About a year ago) My oven wasnt working properly. My landlord called AHS to come out and fix it. It took them about 8 or 9 visits and a call to management to come out for the oven to get fixed. The repair guy made rude comments to me and insulted me. I cant remember what he said exactly because it was about a year ago but it was something like maybe its not the oven but the cook thats not working right.2. (Currently) My dryer stopped working about a month ago. My husband called AHS not knowing it was the company that have me hell about the oven on the past. So far the guy has already come out 4 times with no luck of fixing the dryer. No rude comments...yet. One of the times I had appointments for 2pm to 4pm. I can understand running a little late but the guy didnt show up until 8pm. I didnt get a call or text that there was going to be a delay. I called the office and they didnt help. Another time I had an appointment for 3pm to 5pm. Around 5:20 I got a text from the repair man saying he would be at my house in about 45mins. I wait and dont hear any update until after the office is closed. So I cant call anyone to see when he would get there. He didnt show up until 8pm again.I will NEVER use AHS again. I have told everyone I know to not use this company. Be warned they are always behind, rude, and in my opinion unprofessional.

Excellent