I have always had professional trustworthy service from the only technician I have used for many many years. Jaime Thompson is the BEST ! I called this morning with a system fault issue and he was able to come out the same afternoon. I feel very lucky to have Columbus Worthington Air and Jaime for all my air and heating needs !

Have been a customer of theirs for 6 years and pay for their annual service plan for cleaning and inspecting of my furnace and a/c each season. I recently had an issue with my a/c, they came out the same day and fixed it and within 3 days I will be having a new furnace and a/c installed.Everyone from the service rep who answers the phone to the service rep who repaired my a/c unit and the sales rep who sold me my new furnace and a/c are ALL professional and make you feel important with their outstanding customer service!

Steven and Joe were professional, informed us of their planned installation and went over operation after it was installed. They followed COVID protocols. The pricing was fair and actually lower than other bids. The analysis of replacement A/C needs was expert. There was follow up to see if the installation went well. I highly recommend dealing with this company.

The installation was great. However when ask about the humidifier my wife and I agreed to have it installed and thought it was included in the quote. Only to find out that it was not, and was told we would have to play out right or call the bank and have 450 dollars added to the quote that was given....shm. not happy

Absolutely amazing job done by this company. They showed up on time and were very considerate! They were in and out really quick and everything looks amazing!

He arrived on time. Was professional. Wire face mask and booties. Very efficient and knowledgeable. Highly recommend

Columbus Worthington Air installed our furnace and air conditioner. They were very professional, but most importantly very friendly, caring and compassionate from selling us the equipment to installing it. Ba & Branson did an amazing job on the install and Ryan was an amazing salesman. Everything was done in a very timely manner. We got their 10 year warranty also. That was a no-brainer. I would highly recommend them!

In October 2020 we purchased a new system from Worthington Air. Not only did the have great online reviews but a great reputation via word of mouth.In January of 2021 with a brand new furnace and AC unit (entire new system) the furnace went out. It took over 4 visits from techs and over 3 weeks before we were assured the issue was resolved.Now in August 2021 the A/C is out. After hours tech can’t get to us so we are suffering though an 83 degree house for a night.Technician came out next day for the A/C issue. Solution was relatively easy and painless and air is back on. However the issue seemed to stem from the original furnace issue from January and took a while to cause a problem. Customer service was much better than the overnight/after hours tech who got a little snippy with a frustrated customerA brand new system (not cheap) has completely gone out more than once in less than 12 months. Customer service has been mostly positive through the process. Updating to 3 stars because my level of confidence in their work is very low at this point.

Excellent service! Everything delivered as promised. I used them years ago and remembered how good they were so I called again. They installed an entire heating & A/C system and I am very pleased.

Worthington Air came out the day I called them. They gave me a three hour service window and let me know when a technician was on the way. Michael (the technician) was polite and friendly and extremely knowledgeable and helpful. I will be using them again and would happily recommend them to others.

Emily did an exceptional job. We got a call at 2:30 that we would see someone between 3-6 and she arrived promptly at 3. The issue was with the coolant and she didn’t try to upsell us. She warned us that the AC may need replaced in the next couple years as well and suggested being proactive in saving for a new one.

Update #2: it’s been several months since they repaired the issue of the hot air flowing into the furnace room. Since they fixed it, my gas bill has decreased substantially.Update: we were contacted the day after making this review and scheduled for someone to come and fix the issue— I have attached images of their craftsmanship. They built a transition to connect the furnace to the plenum and used copious amounts of sealant to try and fill the holes... it functions.Original post: We had them install a furnace last year, all was well. Then we had them come and replace our 20 year old AC unit. The man who installed left a two-three inch gap between the furnace and the plenum and taped it poorly (which is not to code and the tape soon blew off, allowing heat to escape and fill the furnace room). I called and had someone come out from the service department, he said he would need to send some install guys and left. I waited several days, no call. So I called, explained the situation, was redirected to a managers voicemail, left a voice message. A week goes by, I call again, I am once again asked to talk to someone on the install side and directed to another voice mail. It has now been three weeks with no call back. You installed something incorrectly and now will not even respond to several attempts to contact someone to fix this issue. We spent 4 grand alone on the furnace and several more on the AC... this is not acceptable.

Love getting the service reminders do I can get my yearly maintenance checks done early. William was very professional and explained everything he was doing very clearly. I would definitely recommend Worthington Air for any HVAC needs.

Kenny was a pleasure to have in our home. Listened to what we had going on and cared that we were happy with the results. Five star service. This is the only AC company I’d recommend. They’re honest, on time and highly skilled

Trevor came out to do a pre-winter HVAC inspection for us. He was very professional, thorough, and explained everything he did to make sure I was comfortable with our system going into winter. I highly recommend Trevor and CWA in general. They have always given us great service and products to make sure we have what we need all year round.

At first, communication and setting up appointments was difficult. However both of our technicians that came to fix the AC, especially Kenny, were so kind and helpful! Kenny was extremely professional and only took about two hours to do everything! Would definitely use the company again because of the great technician service.

All work was done in a professional and timely manner. Mr. Rivers, the salesman and the technicians were friendly and helpful. We are highly satisfied with the equipment and the outcome. Really pleased with next-day service. We enthusiastically recommend Columbus Worthington Air.

Called on a Sunday to have AC problem diagnosed. Tech arrived within 2 hours of call for the standard trip fee (no additional Sunday/emergency fee). Tech quickly diagnosed problem, explained and presented options, and ordered parts. Parts arrived on Tuesday, installation scheduled for Thursday. 2 techs on Thursday arrived and completed work, explaining the process along the way. Techs answered follow up questions, and pointed out additional areas of concern for future maintenance.

Kenny was a true professional. Got straight to the problem, upfront with required repairs, and got to work. Recommend any day.

Kenny was very professional and personable. They fixed part of the AC coming out same day I called. Ordered one part came out.next day and finished job. I am very pleased

Ive used this company for years. The young lady (Emily) who came out today was VERY impressive. She knew exactly what to do to get my a/c up & running again.No hard pressing up-sell, just good skill.Thats rare these days.!

Top to bottom, our experience with this company was stellar. From the initial meeting with the project manager, Michelle, through getting our unit installed. The crew that came out to install the unit were very friendly and you could tell they cared about their work. They even made suggestions for the install to ensure that everything was the least intrusive as possible for our home as it pertained to where lines would be ran or where we placed the equipment. Even if it meant more work for them. They worked an entire day to get the unit installed and ran into a snag with the electrical that they said they would have to schedule a return visit to fix (not their fault). I received a call the very next morning around 8am letting me know they were on their way out and they had the unit up and running within minutes after one small adjustment to the circuit breaker. This company has provided one of the most professional experiences I can recall and I would definitely recommend their services to anyone.

Yesterday the service technician provided maintenance on my air conditioner and replaced a rusty part. He was prepared and had the right part on his truck which was really nice. Today I could tell the different. My air conditioner is cooling my condo so well that I adjusted the thermostat to a higher temperature. That’s the kind of service I appreciate. Thank you Even and Columbus Worthington Air.

Emily is a great asset to the company. I appreciate her professionalism and personal touch. My air conditioning is working much better and have scheduled maintenance which is worth it.DH

Tech Tim was professional, polite and thoroughly explained all checks and results.

Our HVAC unit suddenly stopped working so we called Worthington to get a tech out. Trevor and another technician came to our home the same day and knew what the problem in less than a minute. Not only did they repair the issue the completed a thorough maintenance and explained the system in detail as well as the various setting in the digital thermostat. They also explained the various methods to operate the system efficiently. It was VERY obvious they knew what they were doing. Excellent service!

Tim S. was awesome! Not only did he do a great job with our unit, he also gave us great tips and tricks to keep it working at its best! :)

First time client and couldn’t be more pleased. Of course my air goes out on a Saturday afternoon when it’s 90• outside. After several attempts with other companies (no availability/response) — I got through quickly to an operator who took my number and said a tech would call. Less than 10 minutes later I was in touch with the technician. She arrived within hours as promised and my issue was fixed the same day. In addition she was super courteous.I’ll be a returning customer. Highly recommend.

We moved to Delaware 7 years ago and found Columbus Worthington Air on Angie’s List and Google. Ever since, we continue to ask for “Kenny” to take care of us for our spring AC and fall furnace tuneups. Setting appointments up is easy when dealing with professional people over the phone and Kenny’s professionalism and courtesy seal the deal.I’d recommend Columbus Worthington Air to anyone looking for regular maintenance or if you need to have work done. They’ve made recommendations over the years to improve our heating and cooling systems that truly make a difference!

Zach came and did a great job communicating the status of my AC unit, what his recommendations were and why he was suggesting them. Was quick and thorough. And he called at 7:30 am to say hed be here by 8am, AND HE WAS!! Loved him being on time too!

Thomas the technician was on time, courteous, friendly, and super fast! He wore shoe covers, a mask, and social distanced, The office staff was helpful and friendly, too. I would recommend Thomas and Columbus Worthington Air to anyone.

Service Tech Kenny did a thorough job. Friendly and knowledgeable. Gave me a great tip about being sure to hose out the cottonwood debris in the vents of the heat pump. Very satisfied with service by him today.Fred Hunt

Very pleased with CWA. Communicative and installation was very smooth.

Trevor was amazing! He quickly found and fixed the problem. Then he stuck around to make sure my system was working. He gave me valuable information too.Trevor reflected very well on the company, Columbus-Worthington Air. Thanks again for explaining things so I could understand!

I was thoroughly pleased with the service I received from Columbus Worthington Air. Michael, the service technician who came to my home, was courteous and personable. Once it was clear that my thermostat was indeed the issue and defective, he replaced it efficiently. It was clear he took pride in his work as well as the company he was representing. I am very satisfied with the level of quality service I have received from CWA over the years and will continue to support and recommend them in the future.

Very quick response time. They came out next day for service call. Installed all new AC and Furnace the day after that. They were on time, called 30 mins before arrival, did the job quick, and cleaned up after themselves. My husband and I were very pleased. I did have a mirror broken, which was unfortunate. I had it affixed to the old furnace unit, in the basement, by our laundry area. I do not actually know what happened as I was not down there. I was only told not to put another mirror up? Not really any kind of apology, or anything. Not quite sure how to feel about that. However, everything else was excellent and I feel the price we paid was fair too. I will still use this company again, just based on expediency and timeliness. I have had prior experiences with contractors who were pretty bad. This company seems top notch, overall.

They found a few problems and fixed them at no cost to us since the system was installed in January. They explained everything they were doing and why, and left us with optional recommendations for the future. Professional, kind, and cleaned up after themselves. We appreciate it!

The guys did a great job! Really professional and got us up and running with our new air conditioner and new thermostat. Went over instructions on how to use everything. Great experience

Bryce was very professional. Great work!

The service representative was great. He walked me through the issues I was having. He was also very courteous. I would definitely recommend.

Trevor was fantastic today... Very professional aga clearly explained all of my options, while not pushing me to pay for services that might not be needed at this time. Will definitely use this company again!

Emily was amazing! Very kind, helpful and knowledgeable. We will absolutely use worthington air again.

Kelvin, the technician did excellent work! Very professional and knows his job! Everything was perfect! Thanks !

Service Techs Doug and Tim were on time, knowledgeable, professional and personable. Same day service and easy scheduling put this five star service over the top. Columbus Worthington Air will always be my first call for HVAC.

Michael was a lovely and knowledgeable person who took time to explain all of the questions about my schedule unit and made great suggestions of ways I could improve its longevity and efficiency.I highly recommend Columbus Worthington Air

My technician showed up on time and had the problem fixed before I even realized it! I have an annual contract with Columbus Worthington air which I always keep up and always take great advantage of. It saves me money and discomfort every year. Thank you for coming out on a 90° day to fix my AC!

Tyler and Jake were so amazing. From the first moment they came, it was explained what was going to be done and why. They had to make a second trip due to the weather preventing them from completing the work need for our AC unit. There was a third person with them and everyone was friendly. We received great quality customer service from beginning to end. We felt the interactions were more personal and we werent treated as just customers. My husband and I would highly recommend Columbus Worthington Air to anyone for their heating and cooling needs.

The technician was very pleasant and conscientious. He listened well and was thorough in checking the system, while explaining what he was finding and adjusting the coolant. Ive always found this company to be reliable and trustworthy.

Columbus Worthington Air has been our HVAC provider of choice since moving to the Columbus area 7 years ago. They repaired our old furnace for as long as possible, and then installed a full replacement furnace, A/C, and humidifier when the old unit aged beyond repair. We have had an annual service CDW e agreement ever since and it provides great peace of mind in addition to our bi-annual service. The technicians are always courteous and knowledgeable. I have always felt that they had our best interest in mind with any service or product that has been recommended. I expect to be a satisfied customer of Columbus Worthington Air for life.

The service person, Michael Ford, called to tell me he was on his way and would arrive in 30 minutes. He literally pulled into my driveway 29 minutes later, put on boot covers, a mask, and got to work. Mr. Ford was funny, knowledgeable, and took extra time to explain to me what he was doing and why. I have not lived in this home a year yet, and I was grateful that Mr. Ford took the time to explain to me a little bit about my equipment.

It was a pleasant experience. The service girl was crazy nice! Thank you

We had a great experience with CWA, and will definitely be using them again. They were responsive, professional and solved our issue very quickly.

Ken was prompt, professional, and courteous. Very knowledgeable and was able to answer all questions I had expertly and in a way I could understand.

Bryce was super friendly and knowledgeable, and Columbus worthington air was very quick to get me scheduled.

Earlier this month we had an issue with our AC unit which stopped cooling unexpectedly on a very humid day. I had seen a Worthington Air truck at my neighbors house just a week before, so its the first place I thought to call. Im glad I did. I called and got someone on the line immediately which was after hours, around 6 or 7pm Friday evening. She was very pleasant and promised to have a service tech phone me soon.Within an hour I got a call from a service technician (Bryce Whaley), who was on another job but said he could be at my house within a few hours. Once he finished his current job he reached out to let me know hed be at our home ~10pm. He was right on time. Bryce was professional, friendly, and quickly found our issue. He explained it thoroughly, had the part on the truck and replaced it. Twenty minutes later we were set with AC working again, and made for a comfortable evening and weekend.I appreciate the professionalism, responsiveness and timeliness demonstrated by Worthington Air, and Bryce Whaley. He said what hed do, and did what he said. Ive dealt with too many other companies where I cant say the same.Keep up the great work. Next time we have an issue (hopefully no time soon :) I know who to call. Highly recommend if you want A+ service!

First time home owners and we are clueless. Trevor provided superior service. He was very thorough and checked in with me throughout the whole process. He was extremely knowledgeable and went above and beyond the services we called for.

Called due to a rattle in our furnace. They were awesome in that they had a cancellation and were able to come out that morning. No sooner did the rep take the panel off, he said that our inducer was bad, the furnace was at the end of its life being 12 years old. He did not really check the furnace thoroughly and said he would get a sales rep out that day to go over buying a brand new furnace since a new inducer would cost $1900. He also mentioned our AC unit was at the end of its life despite us not having any issues with it. We cancelled the sales rep appointment and sought out a second opinion from another company. Turns out a sticker had blown in to the fan and then blown out causing the rattle. Since then, no rattle and furnace has been going for 30+ minutes at 78* with fan on high. Additionally, we were charged for a maintenance agreement that I nor my husband agreed too at a whopping $230ish dollars. I told the rep over the phone it’s something we would discuss with the repairman once he arrived and found the issue. Instead, we were charged and nothing was explained to us. We thought it was a same-day charge until I started connecting the dots. Supposedly they were going to reverse it but haven’t seen confirmation of it. So disappointed in this experience.

We subscribe to the premier maintenance agreement. It is so easy to schedule and the technicians always do a professional and thorough job. I was given a comprehensive report following my service which is appreciated. Highly recommend!

Cleaned my clock with a $375 repair bill for a $25 capacitor which I told the tech was the problem but he spent an hour and a half skirting around the issue racking up his hourly rate!! Well trained thieves.

I purchased a new furnace from CWA in 2013 and when my AC finally kicked the bucket in 2019 I bought a new system from them for that as well. Things were pretty straightforward and everything was explained well. The furnace has been awesome for the last 8 years with virtually no issues. Things didnt start the same with the AC -- but CWA honored all their commitments and went above and beyond to ensure I was happy with my new system. I truly value the service they provided and am very impressed. They have further cemented that I will be a customer for life and that I will maintain my service plan with them. I would unequivocally recommend Columbus Worthington Air for all your HVAC needs.

The tech was very professional and she was very courteous.She explained the details and went out of jher way to help.

Technician did a very thorough check of our ac condenser blower motor & filter explained all the results & tested pur Ac 3xs before he left

The technician, Kenny, was very knowledgeable, efficient, and professional. Happy to know our a/c is good to go!

Been using Columbus Worthington Air for over 10 years, and Ive never had a bad experience. Ive done it all with this company, from maintenance and emergency repair to a full-on furnace/AC replacement. Always professional and knowledgeable, I cant recommend Columbus Worthington Air enough.

After getting a diagnosis from another HVAC company, we called Worthington Air for a confirmation of the original diagnosis. Kenny, our repair technician from Columbus Worthington Air, did an excellent job! He was very courteous and knowledgeable and dealt with our many questions in a very professional way. After running through his tests, Kenny provided a detailed evaluation of the issue and several options for resolution. After the problem was diagnosed and a path forward determined, he IMMEDIATELY (within an hour) set up a follow-up appointment with our sales professional Brian to provide an estimate for resolution of our issue. Throughout the process, Kenny kept us in the loop on the what he was doing and why. Oh yes, we are still waiting for an estimate from the original HVAC company.

Very good service. Thorough. Very polite technician.

Kenny was my technician with Columbus Worthington Air today. Getting an appointment was fast and they were right on time. He had great communication with us and was very professional. Got our A/C up and running again. We will be calling them again for any future maintenance and repairs.

Michael was great ! He was on time and he got the job done professionally . He also answered all my questions that I had asked him . Great customer service !

Thomas quickly diagnosed the issue, explained it thoroughly, and fixed it immediately. Great work.

Kenny arrived promptly and was extremely knowledgeable. He identified my issue quickly and made the necessary repairs.Once again, Columbus Worthington Air has done an outstanding job!!!

Thorough, timely, and knowledgeable, with a friendly manner. Committed service members make the difference.

Trevor the Tech is Honest and explained everything to customer that made me very comfortable to deal with them. He was easy to communicate with and he also explained all options without pushing. I recommend this company and also to deal with Trevor.

Rob C, and Steven E were great!! They were very fast and efficient and did an excellent job with installing our furnace. They explained everything and left us with no questions. Thanks again guys!

Prompt, reliable, thorough and very personable personnel. Procedures explained lol and all questions answered. Will use the co. Again when needed.

I have used Worthington Air for several years. They have solved problems that other vendors couldn’t figure out. They are professional, reliable, and reasonably priced. My current tech, Evan, was extremely thorough and provided consultation on how to remedy two concerns I had. He was informative and balanced in his advice (shared options, shares impacts, and gave risk level of doing or not doing additional work).

Kenny was prompt and had the problem fixed in no time. My air conditioner is up and running and I feel comfortable enough to call back if problems arise. Best service of any company I have used in the past.

Kenny was on time, professional, and answered all questions that I had. I would definitely use them again!

Michael (the technician) came into my cold house and within minutes had heat flowing throughout my entire home. He was knowledgeable and very professional. Glad I made the call.

The technician was friendly, knowledgeable, and informative; zero complaints about him. But the labor cost to replace a defective part that was under warranty (purchased the air conditioning system from you a few years ago) was a ripoff. $181 was the labor cost for a part that took him less than 30 minutes to replace.To reiterate, the technician was great, but the companys warranty pricing is ludicrous.

Tim did a great job. Thank you!

Doug was an incredible technician! So happy with CWA

Trevor was a great technician. He was very thorough and great at explaining everything. He was professional and answered all my questions. I would recommend Trevor and Worthington Heating and Air to others.

Trevor was very thorough and good at explaining what he was doing, why he was doing it, and what upgrades he recommended.

Tim did a great job with the inspection. He went over different settings for the thermostat to even out the second floor.

Absolutely fantastic service. On time, very efficient. Explained the new system in detail. Hats off 👏 to Rob C and Adam. Thank you.

Reasonable time for appointment. Our technician, Kenny, was great. I would use this service again.

CWA technician Emily came to our house today for our annual A/C maintenance. She called prior to arrival and was very pleasant and professional. She was very thorough with her work, gave us a system status update and asked if we had any concerns. Though we didnt have anything that needed to be addressed, she seemed genuine in her question and willing to help, if needed.Weve had this furnace & A/C for four years now. Its always been a great experience with CWA and their techs.

CWA was so helpful; my technician Evan was easy to talk to, on time, professional, and explained everything he was doing. Glad they could help my family out!

One-man show and looks like will be at a good place in few years, given that he is very reasonable in price, knowledge, and service principles! Weekend problem with the AC, a very courteous lady answered the phone, promised to be at my house between and followed up with a phone call to let me know that they are running a bit late, as they were on the other side of the valley. Problem solved in less than an hour,I would recommend them to anyone who needs his AC work done!

I called for maintenance service and was pleasantly surprised with same day appointment!

Did an awesome job explaining the details of the AC system and pointed out/fixed things about a minute into looking at the unit (in this case, we had a small hole in the main duct coming out of the AC that was made by a previous company for monitoring purposes, that was just never resealed). Will use the company again.

We have had a great experience with CWA. Service is excellent. Their technicians have always been very professional, and helpful! Special thanks to Trevor! He has serviced our HVAC several times, and came over at 10p to fix an issue with our AC. It took a bit over an hour to complete the work. Trevor was super quiet so as not to wake up our kids, and took his time to do the job right and explained what he was doing and why. Thanks Trevor!

Kenny called prior to appt, was on time, wore a mask and was super efficient. Really appreciate his taking the time to explain the call and highlight some additions we could make to our system. Am very happy with the overall quality & customer service of Columbus-Worthington Air.

Our AC went out on a hot, sticky Sunday and I appreciate all Lavon did to get our system back up & running quickly!

We’ve used them for years. Always nice. Always responsive. They explain everything they do and explain recommendations and options. Kenny was here today and was fantastic going over where the system is now and what issues we may see as it ages.

Thomas was friendly, efficient, knowledgable, and answered all my questions regarding our heat pump/AC. Thank you.

Lee from Columbus Worthington Air can out today and provided a great tune up for my system. He was on time and very professional!!

The technician was polite and professional. He explained everything and answered all of my questions.

The technician, Kenny was great! Always on time and is very thorough. Definitely recommend!

Great customer service. The technician fixed the problem quickly