Upon arrival, diagnostics of my cars alignment was checked as I entered. I was Promptly provided transportation to work as they proceeded to take care of my vehicle. My vehicle is 300K high mileage, with Bradens help, I was fitted with the right replacement parts at a great price. Back on the road knowing that my Lincoln MKZ is good to go thanks to Joe Machens service department. Next time you need service, go to Joe Machens and ask for Braden, he will take of your service and manage the repairs. Top Notch Service ... or as some movie lines, Service with Triple A Rating at Joe Machens

Cameron at COMO Joe Machens provided great cusomter service! Even though I had to help co-sign he spoke to my son who purchased the FORD FUSION & did a great job explaining his options in great details. Bobby in financing was great too! Both my son and him shared the love for thier project Muscle Cars & Car Shows. We would recommend all our friends & family members to buy from them!

We could not have had a better experience buying our Lincoln Nautilus at Joe Machens! ! We are fairly new to the area and we were going back to STL to buy our new car since we familiar with the dealership and salesmen there. Decided to buy local and so happy we did! We were treated so well by everyone and our salesman was fantastic!!! His name is Bruce Mulnix and couldn’t have been any friendlier and so helpful showing us all the details on the car! I would highly recommend him! So happy we now have a dealer in Columbia we can use for future purchases!

I have not bought a car from a Machens dealership since 1996!!! I was looking at the inventory and a great salesman, Yanis appeared. He has taken excellent care of everything we needed. I will come back!!!

I just love going to Joe Machens Ford Lincoln Quick Lane in Columbia MO. They are so knowledgeable and friendly. I appreciate them keeping me happy and me safe on the Highway!

Just to be clear i had issues with the service department and i have left detailed review of my experience on there ( Joe Machens Ford service) too.

I purchased my first truck here and had a great experience. Nader Yanis was kind, professional, and responsive. He listened to my concerns, answered my questions, and worked hard to find a truck that matched my needs. Really happy with how everything went. Will go back in the future!

We loved our salesman. He provided us with good information in relation to the cars I was wanting to try and finances. We were in and out pretty fast. Very painless. The whole team from sales to finances went over and beyond!

Machens is the best place to buy a truck or car. The sales team is great and not pushy. They take care of you when you need them. They have inventory that other dealers don’t.

I cannot put into words how amazing this experience has been for us! Nader Yanis and the team members who assisted my son, who is serving over seas, with the purchase of his gorgeous new truck are without a doubt the best! I am over joyed knowing that when he returns to the states in a month or so that will have this to come home to, and a reliable vehicle to take to his next assignment. Added personal note...during this buying process his stepfather passed from a long battle with cancer, and I was not in the mood to deal with a dealership, but you guys made it streamlined and simple, thank you!!! And never judged my hideous appearance!!

You can always expect great service and helpful employees at Joe MachensFord/Lincoln. The employees are always professional and ready to answer any questions that you may have. I highly recommend Joe Machens.

Everyone was friendly and professional it would get five stars if I did not have to wait 2 1/2 hours for a quick our oil change

Nader yanis helped me and my husband when we thought we couldnt get his dream car this guy went over and beyond to get us in his dream car and we recommend him hands down

Night and day difference between our last maintenance last year and this trip. Much improved customer service, 5 stars now! We were ready to drive to the Mexico Lincoln dealership after our experiences in 2020, but the new Lincoln concierge team is so much better. Specifically, Matt Walsh was outstanding, reliable, and professional.

I went in to Fords Quick Lane Service to inspect a car I had just purchased from out of state to make sure everything was good and there were no potential issues with my newly purchased (used) car. I met Eddie in the dealership and he walked to the service department. Cody in the service department was incredibly inviting and let me know everything they would check for an unofficial official inspection for my 08 Escape. The service was quick and easy. There was one or two cars in front of me and even then the estimated time was about 45 minutes to finish. I went on a short walk around the block to get a meal to find out they had finished while I was gone in just under an hour. And gave me a receipt explaining the service fees. There were no surprises. And everything was good with my car! I would come here again

The Ford shop advisor Jasmine, was very professional and attentive to the matters at hand. She provided timely status reports during the period that the car was in her care.Jacob, the tech who replaced my transmission a year and a half ago, diagnosed the issue correctly. He found the problem as needing front brake pads and rotors, not warranty work on the transmission.Here is the problem that earned Machens Service shop FOUR STARS: The price quoted to fix was 64 PERCENT HIGHER than a well-respected local small business repair shop (that accomplished the task admirably) - $660 v.s $420.Ergo, some repair should be done at Ford, most should not, and as a result, this time I saved $240!

Everything was quick and proficient. Within an hour we were settled and on our way

Called about a vehicle I was interested in. The guy on the phone “Eddie” talked about it for 30 seconds than kept trying to up sell me 4 other vehicles... I called about a vehicle not 4 other ones that was more $10k+ over the original vehicle price I called for... told me he’d call me back in 5 mins after he realized I wasn’t interested in the other vehicles.. never received a call back. I felt more like a number than a customer.

Kerwin was great to deal with, he helped us find what we were looking for at the price we told him we wanted to send. We have dealt with him before and he is always helpful, polite and courtesy.

I was hesitant going to Joe Machens Ford because of issues in the past, but after meeting Yanis, he made the process so easy! He was never pressuring and made my first car buying experience a great one! Answered all of my questions, and let me come test drive 3 different times! Always stayed late and did so much research to help me find the perfect car! Not just trying to sell any car. YANIS IS THE BEST!

Super helpful and thorough. Had my older towncar serviced and they went above and beyond without even being asked. Excellent service!

CODY was very helpful throughout our whole experience. Great place and great service. They got us in and the toe truck was able to drop off. They fixed our car and we were back on the road in an hour within reasonable price. Great service and communication from CODY he was awesome

Was in the mood to trade trucks off. Had leased a truck from Joe Machen two years ago. Was very pleased with the service I got there, even though I live in Texas now I still reached out to Dean Sidener to inquire about trading. He told me about all the offers Ford had going on right now. I told him what I was looking for in a truck, what I wanted and didnt want. A day later he called me back and sent pictures of two trucks. I decided on one, we negotiated everything and within 1 day the deal was done. 2 days later my truck was sitting in San Antonio TX in my driveway. The truck was easy more than I expected it to be, the service was impeccable. I will never buy another truck from anyone except Dean and Joe Machen Ford. Hands down the best customer relations and all around great people Ive ever dealt with.

Best experience I have had with any dealership. Props to the 2 Lincoln techs

The repair shop and sales staff at Machens in Columbia are very family friendly. I feel cared about and what I want and need, matters to them. Kind courteous staff and most of all I feelthey are honest and do not make unnecessary repairs when they are not needed. Thank you for looking out for me.

Outstanding experience. Salesman Aaron did a great job, was professional, friendly, knowledgeable, and willing to go the extra mile. I always expect to negotiate, but they were ahead of the game and gave me a more than fair deal from the start. Pleasure doing business With these guys.

Terry was great, very honest, experienced, and straightforward. It was the most pleasant car buying experience I’ve ever had. It was definitely worth the hour and 30 minute drive.If more dealers would would be honest and give customers the best deal up front (like JM did) instead of trying to screw them to get a few extra dollars, they would be better off on the long run.I’m going back shortly to buy my mom a car.

We were 8 hours from home and Joe Machens Ford took care of our problem quickly and got us back on the road with no issues! Excellent service!!

Positive experience. Friendly & very helpful.. Travis, (salesman) really listened to what I wanted in a vehicle. Looking for Ford Escape. I was very specific on options. Found just what Id been looking for. Also Mark in financing worked hard to find good financing for me.

Nader Yanis in sales and the whole financing team there are great. They went above and beyond, and he helped me find the perfect car for me. Thank you!

Great staff. Helped ensure we got a Bronco Sport as it arrived.

Cody, the service tech, was so awesome! He was very nice, friendly and helpful. He had great communication with us and took great care of us while we were there. Overall had a really good experience with a special thanks to Cody!

Dean was amazing and helped me get in an amazing acadia that exceeds my expectations. he wasn’t pushy and he listened to all my needs and concerns and helped me find the right vehicle. highly recommend him!

I bought a used truck from Joe Machens Ford. Kerwin Wright and the sales team were great. Damon Barts the sales manager did everything he could to make sure I was satisfied. They treated me right.

K.T. (my sales rep.) Was knowledgeable, courteous and a total professional. He took it upon himself to deliver my 2021 F350 to my location in North Carolina. He had the truck to us in just 24 hrs. He made sure to fill the fuel tank before he left with my trade-in. I would gladly recommend K.T. and your dealership to any of my friends and/or family. You have a loyal customer for life. Thanks for making this my best vehicle purchase ever. Bob & Sabra Lehrman.

Staff was very professional and friendly. Nader Yanis was my sales associate and he did an excellent job finding the best vehicle to fit what I was looking for.

Great Service on our Diesel truck. Riley was very helpful and through.I’ll be back.

I’ve ordered a few parts for my 2019 transit couple weeks ago and the parts guy said they will have to order it for me and call me when it’s arrive so I told him lets do it because I was really needed them ASAP. I called them today to check the status of my parts and they told me they didn’t order it after waiting about 2 weeks on them. And the second thing that really shocked me is the manager attitude he was so disrespectful and unprofessional he was literally laughing at me in this situation and telling me this is a normal thing and it happens a lot.I think they more focusing on selling the cars and not provide a good service afterwards. So definitely no more joe machines for me and my family.

The best car dealer around and the only place I will buy a car or truck

I went in on Friday and Saturday and worked with the best team. My husband was looking for a truck. I was not considering a vehicle when we initially went in. After finalizing his deal I saw a car I loved. I asked about trade in on my car. To my suprise I was offered a great trade in value for my Mazda 6. Nader yanis, Jeremy garner, and Marc weiner were fantastic. I felt no pressure and would highly recommend you go see these guys. Instead of putting me into a vehicle i wouldnt be happy with they took the time to make sure I found something I loved. They took time to explain to me every feature and option and put up with my million questions. I and my Husband left feeling extremely pleased and part of the family. Thank you again!

We got the pleasure of working with Yanis and it was such a great experience! He was so incredibly kind and helpful. He never once made us feel pressured or uncomfortable like so many other car lots. We loved working with him so much that we referred a friend and she bought from him too! We will forever be shopping with Yanis any time we need a car! He gets a 10/10 rating AND 5 Stars! Thank you Yanis!! I love my truck!

Kerwin Wright was very informative and helpful as he has been in the past.

Absolutely the best dealership I’ve ever been to. I just finished up my purchase of a 2021 F150 and Machens also has the best inventory, prices and quality of service. Special shout out to Mark Dietzel, I’ve purchased three vehicles from him now and I’ll keep coming back. Hands down the best sales associate I have ever done business with.

My girlfriend has bought a Ford from this place three months ago. it has now been in there shop almost 2 weeks for the second time in three months it is a lemon and basically new. they gave her a rental 2 fays after she was without a car. still does not have her car or any other. thanks Joe machan ford. For nothing.called to check on status few days ago and they didnt even know they had it! lol

Jacob, my service rep, was very nice and courteous. I had an appointment to replace my navigational system, and it is now working wonderfully! Thank you!

I walked in knew the vehicle I wanted they helped me and I was in and out within a couple hours. Everyone was very Courteous and friendly.

I was very happy with my experience at Joe Machens Ford. This is the fourth vehicle I have purchased from this dealer. Brian Hardaway has worked with me each time. He listens to what I am looking for and finds the vehicle that fits my needs. He is fair with the price negotiations on both the sales price and the trade in value. The financing department does a good job finding me the lowest interest rate for a loan and with zero down. They offer me a better deal than the local bank. I have also been pleased with their servicing and use Quick Lane for the routine maintenance and repair. Thank you.

Pleasant, courteous employees; accurate estimate of the time the work required; full and complete explanations of the work that was done. Best place for car service

The work was done on time and for the quoted amount. I was in and out very quickly!

I saw a truck I wanted on their site, I sent an email for more information and Jason lane reached out to me. It was the first time I was buying a vehicle online, Jason sent me a lot of pics to show me more detail than they had online. Jeremy in finance called me after hours to go over the numbers to make sure I was happy. Once I got there the service was excellent Marc, Jason and Jeremy did a great job and have earned my business. Thanks guys if am every close to the area and in need of another vehicle this will be my first stop.

Was able to make an appointment the day before online. Was simple and easy, they communicated well when I got to the services department.

My experience there was amazing! Nader Yanis is an amazing sales man and I truly appreciate the help!

I am from Texas and brought a car from Joe Machens could not find it In Humble Tx so I went to this dealership online got with salesman Mr.Eddie and the rest is history love my Car 🚘 best car experience i had in all my years. Mr.Eddie had patience he made me feel comfortable even though I was 700 miles away he made it easy for me.Thank you Mr.Eddie

Had two really good salesmen. They helped me pick the perfect first car for myself. Also good at conversations when waiting to be approved and stuff.

Smooth, easy, and fast. I told them what I wanted and what I had to trade and deal was done.

Nadar Yanis was so patient, understanding, and kind during my visit to machens. He made sure my children and I were comfortable during our visit and he was adamant on making sure I left the lot in a reliable, safe car for my family. Thank you Nadar we appreciate you, and love our new car!!!!

Four vehicles. In two years. We’ve always gone back to the same salesman - Brian. God bless him for putting up with us! He had a tall order to fill this time, as I needed a reliable and safe ride for my soon-to-be 16 year old. We won’t ever shop anywhere else. Even this time, I was looking to finance a second vehicle, in only my name. That’s no easy task and Brian and the awesome folks at Joe Machens got it done. Work in KC but still drive to Columbia to buy our vehicles.

One of my daughters had some problems with her car. Needed a $1,900 part and $150 part. With labor, around $3,000.I paid the diagnosis fee of $125.00 and was only given the part numbers needed after requesting them.Checked the parts on a genuine Ford parts website.The $1,900 part was $1,100. The list price was $1,500. So Machenswanted to charge $400 over the list price and I bet they didnt pay $1,100 for the part! The $150 part was $90. Spoke to a mechanicwho I knew and trusted and said that the labor cost wouldnt be over $400. So if you are going to take you car for Machens service I suggest you get a second bid. As for me and my family members,we will never do business with a rip off company like Machens again.

I went in on Friday and Saturday and worked with the best team I have ever met at a dealership. Nader yanis, Jeremy garner, and Marc weiner were fantastic. I felt no pressure and would highly recommend you go see these guys. Instead of shoving me into a truck. They took time to explain to me every feature and option. Put up with my million questions. I felt feeling extremely pleased and part of the family. They put me in a truck that I was not thinking about. I have fell in love with the truck. They will now recieve all of my vehicle purchase business. I have had alot of bad experiences in the columbia missouri area at dealerships but these guys rock.

Cameron Neal was my salesman and did everything to make sure my experience was excellent. I left a big dealership with a great deal and am very happy with the way they treated me as well as the deal I received. This is the 3rd vehicle I have purchased from Cameron at this dealership and would recommend him and the dealership to anyone needing or wanting a new or new to you car, truck, or SUV.

We have bought five vehicles from Machens over the last 7-10 years and the service is impeccable. We live three hours away from the dealer and choose them every time because of their honesty and commitment to the sale. Choose Machens for every vehicle purchase!

Jerry helped us out so much with our trade-in! He’s great to work with.

Jacob was very efficient and nice. He keep me updated on everything, and made sure my car an I were taking care off/ treated properly. This machen’s is great!

Very friendly environment and got my service work done quickly!

HANDS DOWN the most wonderful, amazing, fabulous experience Ive ever had buying a new vehicle. Cameron was phenomenal. He went above and beyond in customer service. In fact each person I had contact with was professional and genuine. This was my first time buying a car on line and the contactless delivery. Im very grateful that Cameron was available and patient with my concerns and questions. I definitely will be a repeat customer. Joe Machens Ford is off the chain!!

Mack at Joe Machens made the buying experience for us. We had our daughter with us, and the team did a great job making all of us feel comfortable.

Made appointment online and was reminded about the appointment. Everything went as expected. Very friendly people!!

This place deserves 0 Stars for their service department. I drive a 2020 Ford Escape and in February, 2021, I received an Important Safety Recall letter from Ford stating that there was a risk issue with the rear view camera. The letter states that parts are now available to repair your vehicle. I called Joe Machens Ford on Monday, March 15 and spoke with someone in the service department. I told the person about the letter, he asked me for the Compliance Recall Notice number which I gave to him. He stated he had an opening 3 days later, Thursday, March 18 at 7:00 am. I asked him how long it would take to make the repair. He told me half a day. I arrived at Joe Machens Ford at 6:30 am and was the first car in line. I dropped the car off for the repair and told the person there I needed the car back in the afternoon. I came back around 1:30 pm and was told that they had to order the part!!! I made the appointment 3 days in advance, they had the Compliance Recall Notice number and they knew what parts were needed to make the repair. I told the service person this was not an acceptable excuse, that I make a living driving in my car. Unfortunately, this is not the first time I have encountered this problem that the parts needed to fix the car have to be ordered. So, if you ever need your vehicle repaired at Joe Machens Ford, be prepared to make 2 trips to get your car fixed!

Had to have a recall done on one of my vehicles. It did not take very long.

My husband and I found ourselves once again heading 2hrs away from our home in Springfield, MO to get a better deal when wanting to trade our car out. The used car we set out after did not meet our expectations and we briefly felt like we had wasted our time. However, with the combination of Gerry Smith helping us find the perfect vehicle and Jonathan Altamirano giving us an amazing deal, we were able to leave behind our 2011 Ford Edge(that was also purchased at Joe Machens) and drove away in a brand new 2020 Edge Titanium. We absolutely love it! We are amazed at how much better the new Edge is compared to the 2011 we’ve been quite happy with.

I wanted to sing the praises of Sundra Mistler, our saleswoman, who was able to answer every question I had about the Edge Titanium I bought. Sundra was fun to work with and has a great attitude for working with people. I was also quite pleased that Machens was responsive to the written quotes I had from other car buying businesses regarding the worth of my trade-in, making the buying experience positive and rather quick. Good purchase. Love my Edge !!!

This company has helped me above and beyond! After an oil change went wrong, they fitted the mechanic cost, tow bill, and reimbursed me for the oil change. Michael York was able to make it happen! Great company and a wonderful businessman!

The help we got from Cameron was outstanding. He told my wife and I what he could do for us in getting a car not just any car but a new car and he did what he said he could. We left the dealership in a new car that day. He’s the first car salesman that did what he said he could do. We will recommend him to anybody looking for a different car

I have been getting regular mail to take my Mercury Milan car in for an airbag recall. I went in in 2018 to this very Joe Machens and they let me wait for a bit before they told me they would call me back and set up an appointment for the airbag replacement. I never got a call back. I reached out this year again to the service department to ask what happened and their Service Manager Mike York emailed me back and said he would contact me shortly. I never heard from him again despite two follow up emails. Today I found out a friend of mine bought a car from Joe Machens and the car was billowing white smoke just hours after purchase. Joe Machens is unwilling to fix the issue. I have never seen a more incompetent organization in my life. Buyer beware!

Ryan Longenecker and Gene Buck provided me with the best customer service anyone could ask for. I walked in and Ryan had a vehicle already pulled up for us to look at. Within 3 hours we were driving our new vehicle home! They made it fast easy and painless to purchase our new Explorer!!!

Today I needed a part for my F-150, great parts man, they had what I wanted in stock, cashier was pleasant. Really nice people.

Cameron was absolutely fantastic once again! Can’t imagine getting our cars anywhere but here. Best customer service around!!

That Bobby Smith up there at quick lane is one of a kind. Very good customer service!

Cameron Neal (our sales person) was great to work with. I was able to give him the must haves and he recommended a perfect car financing and plan! Went above and beyond to make sure we were happy, Continued communication and satisfaction even beyond the purchase! The Title and financing person was very communicative, and listened to my needs. All our numbers, and the deal were done online via text, email, and voice calls. I only needed to go to the dealership to pick up the car, and sign the documents.Cameron also offered to deliver the car and documents if it would make me more comfortable. I feel this is one true trustworthy honest Dealership! Thanks Cameron!

Love love love....mike is the best

The entire staff was outstanding in helping me choose my new vehicle. Terry was incredibly professional and knowledgeable of the entire process. Looking forward to many years of satisfaction with my new Ford. Highly recommend anyone to give these folks a chance to make your buying experience as pleasant as mine. 👍🏻

The service team at Machens is great. Not only did they set me up in a loaner when I needed warranty work done, but accommodated me with a larger loaner when I needed something with extra space for a family trip. The team is fast, professional, and the only ones I would take your vehicle to if you want it done right.

Great service and attention to detail. Cameron treated us wonderfully and goes the wxtra mile.

Brade Schuleter and Matthew are both excellent customer representatives. Good service.

I was told it would only be an hour and half but after three hours waiting it was going to be at least another hour I wasn’t happy

Work was completed ok but not quick

Curtis was great to work with! The best care salesman I have ever bought a car from!

Cameron was great to work with. I’ve had a bad taste in my mouth about Machens for a while, but I can’t hold that against all the salesmen. Go see Cameron he’s a good guy.

Cameron was very helpful and diligent in getting my fiancé and I both into vehicles. He was able to find vehicles that suited our needs and budget. All while doing so in a pressure free environment. Also thanks to every one else involved in the process they were all very helpful.

Always easy to work with attentive to my needs and wants! Very thorough and great customer service

They had our car for a whole month, gave us the run around, gave Ford customer service the run around when they tried to contact them for us. Were wildly dissatisfied after our quoted price was nowhere near what we actually ended up paying. The invoice fails to explain what the multiple $500 charges were even for. The work they told us would only take a few days ended up taking a week. Definitely will have our car serviced elsewhere in the future. So disappointing.

I went there and seen vehicle that I wanted and I wanted to trade my vehicle in and they wanted to sell their vehicle for top dollar and wanted to give me the lowest dollar for my car. And they would not talk with me and my car is worth a lot more than what they said and they told me the blue book value was what they said for my car and I asked to see the blue book and they would not show me. I would not do business with them ever again.

This is our second experience with Machen’s Ford and it possibly surpassed the excellent experience of the first one. Aaron Givens and John Salvio were able to put together a deal that made everyone happy. In my 48 years, I’ve never left a car lot feeling pleased with how it went. I just knew I had a car. This is now TWICE that I’ve been pleased driving away.You have a customer for life.

Salesman Shane Olson was absolutely amazing!!! ☆☆☆☆☆ For Him!!! Would refer friends and family to him anyday!!! He made it smooth and easy!!! Great service!!! Would definately buy again!!! Dealership itself very friendly atmosphere!!

The service at the dealership was very quick and staff was kind, providing immediate attention when we arrived on very short notice on our way from Ohio to Kansas City. Bobby gave excellent service and made sure to explain all of the issues with our vehicle as they occurred. He made sure to do great quality work as quickly as possible in order to allow us to get back on the road as soon as possible. Employees, primarily at the front desk, did not wear masks which was inconsiderate to older and at-risk clientele. The lady at the front desk also admitted to another client that she had not wiped down any surfaces that day or the day before. Overall, our experience was positive and allowed us to make it to Kansas City to see our grandchildren.

Great experience working with the salesman “Bubba”Great price on new truck and more than fair on my trade in. I’ll be my future business with these guys.

-5 stars I bought a blank PCM to have it programmed. So I dropped my car off they said that they’ll call me when its done i got a text 6 days later asking to leave a review over the service and I haven’t retrieved my car yet. I go to retrieve my car I payed 200 dollars to program the PCM and it take them 20 minutes to get my car after bringing me an ford edge when i drive a ford five hundred and my car was returned in the same condition the service department is horrible with customer service and I obviously waisted 200 dollars for a job to be done wrong.

We were treated like Royalty by everyone at Joe Machens Ford Lincoln, Columbia Mo. But the experience i had was with my sales Rep... Nader Yaris !!! First thing you notice about Nader is his deep blue eyes and that wonderful smile. He was eager to help in anyway he could. He went above and beyond to help with getting you into what ever vehicle you were interested in. No doubt we will be back with other friends and family. So if you need a used or new car Joe Machens Ford Lincoln is where you get your next vehicle. Dont forget to ask for Nader Yaris. SincerelyAnita Martin

Dropped off my F150 for spark plugs and to diagnose my door handles. Very professional, quick and even sent me pictures. They do a great job but like any dealership kind of expensive. Considering how difficult the 5.4 3valve spark plugs are it is also understandable.

People are nice enough. However after you buy your vehicle. They don’t answer your calls. Also they will sell you a vehicle without a title. Then have nothing to remedy the situation. When the temp tags expire. Other than to tell you to ride around illegally. Till they can figure out the situation. Not to mention. I noticed my windshield was messed up. Shortly after also offered nothing to help in that way either. Truthfully I’m stuck with it now. Would’ve went somewhere else if I could do it again though.