It has been a year and a half and my mother and aunt still dont have a headstone. There is a huge problem here. How is it that your loved ones still dont have a headstone after a year and half. My family and I still dont have closure. El Montecito is full of excuses from the pandemic to blaming us for the delay. After many emails and phone calls nothing has been done to take care of this. I can understand that the pandemic has affected many businesses but this is ridiculous. I suggest you take care of this because this is making you look like a very poorly run cemetery. My family and I have had it. Do your job!!!

My brother passed away in February 2021 in the midst of the pandemic, we couldnt bury him til April. Im not complaining about that because I know a lot of people lost their loved ones during this time. What I do want to post about is the disrespect for my brothers grave. It has sunk at least a foot, and despite my parents going twice to ask for it to be fixed, it has yet to be done. Also, his headstone has not yet been put in after 5 months. I dont care if its coming from China...it should not take this long for it to be done. And my parents were told his grave would be fixed 2 weeks ago, but we went today and it still looks like this. Please, if you have family that passed away during the pandemic, check their graves, complain about the headstones not being done. We are going back again this week and this time it will be done properly. Im very disappointed in Montecito. PS-All his arrangements were paid off in 2002.

I found my grandparents markers covered with grass and dirt. One was almost buried and the other was covered to the extent I couldn’t find either one.Carlos who works there saw me and quickly stopped what he was doing and cleaned the markers off perfectly, offered me water and was a tremendous help. Carlos is awesome. If anyone goes here and has issues on the grounds ask for Carlos.

I have been waiting for over 1 1/2 years for them to finish my mom’s and aunt’s headstone. I’ve called them and there are always excuses that it’s the fault of the company they contract with. I have called and emailed the managers and nothing is being done. When I email them I do not get a response. I’ve also had to go to great extents to make sure they maintain the gravesite. They are unprofessional and their customer service is very poor. I would never pick this place to bury a loved one.

My wife wishes was to be laid to rest in her home state, so from Hollywood fl to California her wishes was carried out and the cemetery her family chose was very beautiful

Very disappointed with my sister funeral services they charged 20,000 bucks that was paid in full so I was expecting a very nice service that day no one knew what was going on no one there to lead us or anything basically I did my own sister service ;( my sister make up was all messy her lipstick was just all messed up I can even show pics of what everyone seen I’m sad having to see ur baby sister there like no one cared they just laid her in that coffin not caring what my sister looked like they don’t care and have no respect for the dead I feel so sad my sister had to stay.. we chose the wrong place I’m so sorry sister may you Rest In Peace .. oh plus her gloves wear the same one from the first time we went to go see her body wow all dirty and everything it was just not a good service at all so disappointed and no I don’t want to speak to any manager no one does anything anyways no one cares!! They only care about people’s money after that they dgaf and that’s just honest truth all they can say is I’m sorry I’m sorry

Where do I start !! The cemetery is a very nice resting place to bury your loved ones it I’ve notice that over the years it has not been maintained like it use to be.we buried my mother June 12,2020 .3 months ago we picked out my mother’s head stone and we’re told we would be emailed to have the final authorization done to proceed w/ getting it done before my moms 1 year anniversary of death may 21,2021 . Well we just received the final email to have it engraved not only is my family livid we are very disappointed that our mom will not have her head stone on her 1 year because the ball was dropped .her services were paid for and this is not what we expected we were told it would be another 6 weeks to process and we’re not not given a apology or have not received her death certificates .

My husband’s service was better than I expected. Our family and friends were very pleased. The staff was very professional and organized.

I have seven family members buried there. I travel from out of state yearly to visit the graves. The grounds are no longer maintained. The markers were a disgrace. The staff was less than helpful. I could not locate my grandmothers grave and when I went to the office and gave them her name I was told they had no record of her being buried there. After a very upsetting run around they finally located her grave. Talk about a negative experience this was it.

I dont know why all the bad reviews. My moms funeral was prepaid for which made the process very easy.The staff was great! Her Memorial & Funeral were beautiful. Went a week after her funeral & her headstone had already been placed. Thank you Montecito Memorial Park for everything!

Full of it. Tried to charge my family $600 to see their husband/dad for 10 min...After they paid the almost $20, 000 funeral balance in full. They have yet to receive a the death certificate (from 1/21). Its May. It does NOT take that long. I process these daily and it does NOT take 3+months to process a death certificate. Incompetent is an understatement.

The staff are very courteous and very professional, along understanding the grief is experiencing at the time, Im very pleased with their services and highly recommend them, Thank you from the bottom of our hearts!

The only condolences given to our family was from the answering machine, which we were transfered to Everytime we called to speak with the contact person, their supervisor, or the next person the receptionist decided to transfer us to. The only person who even remotely seemed to care about our needs, showed empathy, and was attentive to e family was Lake. I know our experience was not an isolated one. A few days prior to our Service, i showed up to Montecito and a gentleman was trying to get information about his loved one and he too had been shifted around to another answering machine and/or those who had no clue what was going on. Their are laws that support the bereaved, agencies that will hold a spot light to their practices, and social media that can carry our voices. Straighten up Montecito!

This mortuary lacks the professionalism & courtesy that it takes to handle burial arrangements as well as other funeral related services.It took almost 3 months before this mortuary commenced with the burial services of our deceased loved one. Furthermore, it took another month and a half for the mortuary to finally relinquish a death certificate.While under the care of this mortuary, we were never explicitly given any clear solutions as to how we should proceed with funeral arrangements; instead, we were given a cut throat outline of the requested funeral service expenses. During the entire process, there was a lack of communication on the part of the mortuary. This laxity compelled us to make unnecessary long trips, in hopes, that we might get further (or better) assistance in person.Also, the mortuarys delay in relinquishing a death certificate in a timely manner placed much anxiety on the family and put some in a precarious position in having to deal shrewdly with the deceaseds debtors & creditors.

Where do I begin, my husbands father has been buried out here for over 40 years and has not had a head stone. He saved for over a year to pay for this headstone and as a surprise to me got my father a new vase cause over 30 years of being there it was broken and in bad shape. So on April 7,2021 we went up with cash in hand and paid in full for a headstone and a flower vase. We where told the headstone would take 2-3 weeks to get a proof and about a week to get flower vase. After two weeks and the vase not being installed and no proof about headstone we called and no call back. So we waited two more days and went up to office and talked to the counselor we worked with she insured me the vase was in (we didnt stop at grave site before going to office) and headstone proof will be coming soon she would call on it. On way out we stopped at father grave no flower vase contact by email and got email back next day stating the vase will be installed that day May 4. May 8 I contacted her by email and told them once again the vase has not been installed. Got nothing back. Two weeks later was contacted by phone and she told us the vase was installed the work order was made for April 22. We went out to cemetery and called her back and told her no vase. We waited for awhile to see if she would call back instead she pulled up on golf cart. We showed her the graves and at that time she informed us she made a mistake and put the vases on someone else grave. And that we would have all this fixed that day cause she was going on vacation. Here I am 11 days from two months and no flower vase and no time line on headstone and no calls or emails back. I understand they have alot going on but come on now. I just want a refund and take my business else where for the headstone and fix the flower vase myself. Not good buiness especially for the price u pay for things.

This Mortuary staff is by far the most unprofessional group of people I have ever dealt with. Speaking as a licensed agent who works with burial insurance and from a consumer standpoint. I almost held my own mothers service here. Unbelievable. Please do yourself a favor and find a funeral home that treats you and your family with the utmost dignity and respect during your time of loss. The entire staff, including the reps answering your phones need to be trained on empathy and customer service skills.

This place is soooo wrong in so many ways. I had my mother’s service on July 2nd and when I got there I waited for my family. After sitting down for a second I realized that the photo that was supposed to be next to my Mother’s urn wasn’t there!! So I turned and asked the guy that was there waiting for everything to be done so we could burry her, where’s her picture. He called the office and then came to me and said IM SORRY SHE SAID SHE FORGOT TO ORDER IT!!! EXCUSE ME!! She had 3 MONTHS and 4 DAYS to have everything ready!! The worse part I’m my mother’s whole family had to hear that. How can you can say something with no sensitivity or remorse. This is something so serious. How can you hurt someone in that manner on the most hurtful day of their lives. Then I contact them through email and she says It was her fault and it shouldn’t of been said that way, but that she doesn’t have the photo I gave her to do the photo of my because she deleted it when she ordered it. But didn’t they forget to order it!!! But she never gave me my photo back!!! So not only did they ruin my mother’s burial by upsetting her children more than they already were, they lost the only photo I had of my parents together!!!! I’m am soo heart broken

These people are not trustworthy. Dont listen to them, instead read your contract. They tell you something and in the contract put something else and during the funeral, have you sign other papers without telling you what and bingo, a new bill. Even if it is for a few dollars, they threaten to send you to collection even after you have paid them already more than ten thousand dollars. Dont ignore all the negative reviews.Beware.

Please I can’t over state this, do not use this place as final resting place for a loved one. They are extremely unprofessional and rude. My father had already made his contract with one of their sales representatives prior to passing and we had to go with them. They stated one thing and did another, when we question it, they are extremely rude, some of their staff even responded with “ we are busy all we want to do is bury one and move to the next as quick as we can, so no accommodation are being done” and walked away. Please use someone else. The area where my dad purchased his plot is dry and dead and they won’t even allow us to try to maintain it .

Excellent serviceFriendly personMayra Aguilar is nice and friendly and would definitely recommend to other people

I was not satisfied with the quality of service from Montecito. They did not show the utmost respect to my loved one or our family. They made our loss alot more painful. They postponed our loved ones service date because they did not get to the coroner in a timely manner. They admitted they messed up and gave us some money back, but at that point it wasnt about the money! Just not the professional I would expect. Very disappointed!!!

The staff wasn’t very helpful they couldn’t play the tribute video during our service, they said they would refrigerate our flowers but during service they were all very wilted, not ever burying any loved one here ever again lucky they don’t have 0 stars

I called for two weeks and did not get a reply about an appointment to see how long it would take for my father to get cremated because of the Coronavirus pandemic. It took two months after calling a news channel to actually get my dad cremated. They kept giving me excuses . They took payment on March 4th 2021 and didnt cremate my father until the 16th of March. The only reason they pushed up The Cremation was because I called the news. Three times they asked me if I wanted my father cremated with the clothes he was in. The answer was always the same, yes. When I picked up his ashes they handed me a biohazard bag with his clothes in it. I was Furious! Then they made mistakes on the death certificate. So now I have to wait from 2 to 3 months for a new death certificate to come in. So I cannot close my fathers bank accounts, and move forward because of their constant mistakes. Do not take your loved one to this place. They will make the experience of a passing loved one a nightmare. They have some very unprofessional people answering the phones as well. I lost my cool with them. So I had no more please or thank yous for them. When I have to call I even hang up without saying goodbye. They deserve to be put out of business. This is not how you treat people and their loved one who is deceased.

You would think that you would get excellent treatment with arranging the funeral of a love you. The mortuary/cemetery funeral home directors are not suited for theeir positions. They were clueless each time I called to arrange the funeral of my mother. My mother had Dignity life insurance and when arranging the funeral these people would not remember that we had prepaid arrangements. They did not return calls or return emails, as promised. To this day, I still dont have an email from the cemetery side regarding my mothers headstone. I asked them to confirm the funeral time schedule. Then we arrive and we were told a different time. Thank God we flew in a day early. Then the women I had been dealing with on the phone/email didnt even come out to talk with us. They sent some other person. This was the worst experience of my life.

My husband was buried on October 29th and still to this very day has not received his headstone even though everything was paid for a week before his services. The lady Karla who I am working with sent me the same proof two different times and then when she finally sends me the 3rd proof it was still incorrect. When I told her it was still incorrect and I feel that its taking too long she informed me that she doesnt design the headstone. I understand that she doesnt design the headstone but she is the middle man and before even sending me the proof I think she should checking to make sure it is what I have requested. Its so frustrating that my family go to visit his gravesite and they have to see a little green tag instead of his headstone that was paid for months in advance.

Cynthia made the whole experience comfortable and easy.

My father passed away on 9/8/2020. We had the pleasure of working with Karla, Virginia, Lake and John. All the Montecito staff were very professional and compassionate. It was easy to communicate about my dads services from selecting the appropriate package all the way to the day of my dads funeral. Everything was well planned and we were given the opportunity to ask questions throughout the process at any time. Karla took us out on a tour to see the plot and location of burial. Everything was clearly explained. The day of the services, we met Lake and John. Lake was very friendly and easy to talk to. She was very sympathetic and took the time to talk to us during the ceremony. I was very thankful for the sincerity and understanding we were given by Lake. I was very appreciative of our conversations and her friendliness, it made my day go so much smoother.John was also very thorough and very friendly to work with. He explained the process to all the pall bearers and the burial services. We were very lucky with the staff that worked with us. On behalf of my family, I would like to thank Montecito for the services provided. Everything was well organized and made a very difficult day much more bearable. We already started pre-planning for my moms services and plan on returning for future planning of our family as well. I greatly recommend Montecito Memorial Park and Mortuary. The scenery is also very calming and peaceful. Thank-you to all the Montecito staff who helped us get through a very difficult time.

We can’t thank Sandra at Montecito Memorial park enough for helping us out and coordinating so beautifully our beloved Joseph Padilla’s graveside service. Despite the current circumstances with covid19 she was able to make it very special for us and for that we will always be Thankful and full of gratitude. Thank you Sandra for guiding us and helping us along the way. Joe had a beautiful farewell and I know he appreciates everything you were able to do for us. We strongly recommend Montecito Memorial park to lay your loved one to rest, it’s peaceful and very well maintained. Make sure to ask for Sandra’s to personally assist you.

Awful!! They should at least Act like they care.We buried my stepfather here on October 2020 and they have not put a headstone yet and have not put the grass either. It’s very sad to go visit him and only see dirt. Even after so many times that we have reported it and asked for them to take care of it they actually had the nerve to tell us that they have been busy and burying the other bodies was their priority. I guess there will only be patches of dirt everywhere since all they care about is burying as much as they can only to collect all the money they can get. Ps Most people we have talked to say they have put the grass themselves and I guess we will too only because my stepdad deserves a beautiful burial. I hope this gets someone to look somewhere else to burry their loved one.

Used Montecito Mortuary services for my mother’s funeral... won’t be recommending them to anyone in the near future.The hearse was late to the service...we had to call to find out where they were. Our service started at 10:30am, they showed up around 10:15am. Which also meant the guest book was put out late because it came with the drivers of the hearse, so our guests had to sign the book on the way OUT of the services.The slide show provided by Montecito had the computer tool bar showing at the bottom of the screen thru some of it which appeared unprofessional like we made it at home on our own computer instead of having paid good money for it. At the cemetery, they put one of the wreaths the wrong way so you couldn’t read the banner properly. But the most heartbreaking part of it all.. they didn’t even style my mother’s hair even though my Father PAID for it in the pre paid arrangement package (& a picture was sent to the mortuary to show how she normally wore it!). Montecito.. although to You we may only be dollar signs, WE are real live families you are dealing with, and these are some of our darkest and saddest hours of our lives...a day in our lives we will remember for the rest of our lives...a day we will NEVER forget..you would think your company and representatives would act in a more professional and caring manner.

Forgot a few important details. The photo poster at the mass celebration was on the floor and poorly framed. My mom did not have the accessories that we took with clothes. Our funeral coordinator did not answer my emails to let me know how things were progressing etc. Imelda did a phenomenal job btw.

They have Very Rude and unprofessional people answering the phones.

My mother passed in September. She always wanted to be buried at Montecito, since that’s where her grandparents are buried. If she had known the stress that this facility would put on her family after her death, I’m sure that she would’ve chosen a different funeral home.Their staff is unprofessional and disorganized. They seem to have it together up until the point that you pay for services. Then their staff becomes unresponsive, rude, and incompetent. I cannot stress enough how unprofessional their staff is. Here are examples of a few (of many!) bad interactions with their staff.We had a staff member complain about my sister, not knowing that she was in the next room and could hear him.We had the funeral home call us less than a week prior to my moms funeral claiming that they didn’t receive the casket we shipped them. They were extremely upset and claimed that it was probably too late to order another one in time for the funeral. We had ordered the casket two weeks prior. We asked them if they could check again to ensure that it wasn’t there. They refused to check again and ensured us that they didn’t have it. We contacted the casket company and got confirmation that it was delivered. The next morning, we called Montecito and insisted that they check again. They looked, and the casket was, in fact, at their facility. Very stressful night for us, on top of a very stressful time. All because they couldn’t be bothered to check again to see if the casket was there.It has been two months since my mom passed away. We paid Montecito for the death certificates. We have not received them, which is needed for life insurance processing. We have called and been assured that “they are processing, COVID is just slowing the courthouse down. Don’t call back, we will call when they come in”. Finally today we call and the lady again tries to brush us off. It’s been two months. We know someone that passed a few weeks ago and their family already got their death certificate. We were adamant to have her check the status of our certificates... only to find out that Montecito never submitted the paperwork to the court. Their response was very flippant, and not at all apologetic. When we reminded Amanda that the burial/funeral was nearly $20,000 and we needed the death certificate for the life insurance, she replied “I don’t know where you got $20,000 from, our records show $8,000.” Great records, Montecito, and even better customer service.Honestly, I could go on. But these examples certainly give insight as to the company that you’ll have to deal with if your loved one dies. Please, consider using another funeral home. I wouldn’t recommend them to anyone.

From the picking out the spot to the paper work to the burial to the aftermath, This place has given us nothing but problems on problems. The workers that we have worked with have been very unprofessional and rude. Our service was on Monday and by Tuesday everything was gone, while other spaces here have flowers from days if not weeks ago. They requested pay way before the burial, they have yet to give us our flower cups and they threw away our holiday decorations way before the actual day. They are unprofessional, rude, and disrespectful.

This place is nice my mom is here, before was nice but with the new management the grass growth long, no water most of the time and the main thing the flowers are removed every Wednesday. I saw people going on Monday or Tuesday bringing flowers to their family and on Wednesday nice flowers goes on trash. People can go any time they available. 🙏

I chose Montecito because I had attended a going home service there for another family member and felt it to be nice, well kept and peaceful. Hidden away in a nice location. Much more than I expected. Everything went very smoothly. Lauri and Anthony were so attentive and never to hard to talk too or contact. Everyone very pleasant and just a good vibe in working with everyone. The package we chose for our son was so beautiful and well put together everything I could possibly think of was included. I would definitely recommend Montecito Memorial. They took care of everything and I was very pleased with the outcome. Thank you so much Montecito for your unfailing attention to our needs and helping us get through this very tragic time in our lives. God Bless you.

Rachel was very compassionate and patience. She handles herself very professional. I was very impressed on how my husband was presented before cremation. He looked wonderful and loved the presentation of the item myself and my children left to take with him. Highly recommended. Thank you.

The staff is extremely rude, they have no respect for the graves. They are so unprofessional. I went into the office to speak to management about maintenance ruining our stuff at our loved one’s gravesite and she only gave me an attitude and was absolutely no help. I don’t recommend this cemetery at all they have no interest in making their customers satisfied.

This was the first time experiencing Monticitos services, and they came highly recommended. The staff I encountered on the phone were kind and friendly, and the staff representatives were equally so. Lauri was the person I dealt with most of the time, and she couldnt have been more sympathetic or thoughtful. it was not an easy process to arrange for our sons cremation, but Lauri made it so much easier, informing me of the current status of each step on the way. I highly recommend Monticito Memorial Park to anyone facing the death of a loved one.

The service we received from Imelda & Rachel was outstanding!Both of them were kind, compassionate, & extremely patient & caring when helping us during this trying time.We greatly appreciated all the time & effort they put forth on our behalf!Thanks for everything.

Excellent customer service !!! We had the privilege to work with Anthony Aguayo. Anthony is an exceptional communicator having the ability to broach sensitive issues such as end of life decisions. In addition, he is very courteous, respectful and compassionate. We greatly appreciate his service !!!

Everyone was so helpful from start to finish. Our questions were answered in a timely manner. They all treated us with respect and were gentle with us given the situation. My dad’s services turned out better than I had expected. The only thing I would suggest is they give you a checklist of what needs to be done and turned in, after losing a loved one your mind can be foggy.

The services we should say that you did a great & excellent job. Thank you for accepting all our requests and the way we wanted to be done. Every body that came at the services were commenting about the beautiful songs, the timing of the service were perfectly on the times we wanted to be done. The Doves lady did a wonderful introductions about her Doves and its meanings. Very touchy to every hearts that attended the services. I am recommending to every person that attended my Husbands Funeral Services to go to this Cemetery because they have excellent staffs & services . My children/ families were so delighted for everything I have done for Joaquin . Thank you and God bless you all.

In a few words, everything was handled with respect, professionalism and care. We are very satisfied with the outcome. Thank you once again

We are very pleased with the help we received from the caring and professional staff of Montecito Memorial Park and Mortuary. Angel Salvatierra was a blessing during our time of need. With his help all arrangements were made and the day of my brothers services went as planned. What a lovely day we had. Thank you Angel and all the staff and Montecito Memorial Park and Mortuary. The Rico Family

Mayra Aguilar, had been so thorough and pleasant as she explained to us on what we need and expect to prepare us in our end of life situation ; shetold us, its her first time to do such thing for us, but she did an excellent job...calm, and not in a rush, despite our numerous questions. Shes such a lovely lady!!!I will give her 5 stars in my review.

The staff was very sweet and kind hearted I loved the service they did for my grandpa they did such an amazing job and the chapel was beautiful and so well cleaned. Who ever fixed my grandpa thank you so much he looked handsome like he always did. This funeral home went all out. Im very pleased with their services

Montencitos honored my father’s memory and the whole process was handled with empathy, respect and flexibility. Amazing team of people who worked with my family and myself during this difficult and painful process. A special thanks to Virginia Hill, Osbelia Lozano and Lake, you all were wonderful.

Very pleased with the service and efficiency. Would highly recommend to family

We went to place flowers on my mothers grave today and they were closed! There was a sign out front that said they were closed due to Covid precautions. Their security guard wasnt even wearing the required mask when he threatened us with trespassing. Hillside Memorial was not closed. Thank you Hillside Memorial for letting me spend time with my mother and father in law. SHAME ON YOU MONTECITO (DIGNITY). Where is your Dignity when people want to spend time with their loved ones especially now!

My brother and my sister are laid to rest at this cemetery. Both of my parents have a plot there. Its a beautiful and a quiet place. The staff is wonderful and always helpful.

Thank you to the grounds people at Montecito. It always looks beautiful. You take care of the grave sites exceptionally well. Very professional in all the interactions I have had with grounds people.i appreciate your efforts.

Things have been tough with losing someone we really love. The workers at montecito made things easier for my family and myself with services and a personal viewing. The reason for all five stars is because they really made us feel welcomed and they showed compassion from the get go. I would highly recommend.

We are very pleased with the service we received when my mom passed on January 2016. This is the reason why we decided to purchase our funeral needs from Montecito. Aaron Tan was our service counsellor and he was very helpful in guiding us in planning our arrangement. He is truly an asset to your organization.

I give this place a rating of 5 stars. I did not handle my sisters funeral arrangements but I must say, the staff was just so caring and professional. They made a slide show of my sister and it came out so beautiful. Thats cause my sister was beautiful. I would recommend this place to anyone living in the Colton, CA area. It is handicap accessible. I wish I would have taken pictures of the place but I didnt.

Jerry, Sandra, and Virginia were extremely helpful and walked us through the process of planning a funeral. They made the process easy and smooth and the funeral service turned out very well. Thank you all for your assistance.

From the first time we came in here everyone was so loving and helpful we appreciate the whole entire staff. The service was beautiful & the whole environment was peaceful and welcoming . We want to thank everyone involved. God bless

From the day we went to complete the arrangements to the day of my husbands burial your staff was so gracious, warm and went out of their way to assist us. Claudia and Osbelia were especially helpful.

Very helpful and kept me up to date when my mom left this world 01/02/1998 sad day but they helped every step of the way even called let us no of the Xmas thing they had coming up dec of that yr went to it.. it was very nice my family is all buried here . My grandma was put in with my mother and my granddaughters seem so content and have no worries and have very clear minds and feel as if they know my mom and my youngest granddaughter wont remember her great great grandma she was under a year and never met my mom her great grandma but with her facial u would think she knew both of them she just sat on the headstone between both names and was babbling away to what seemed to be her grandmothers its adorable knowing she feels an attachment to them both same as her sister does who also never met my mom but she knows who her great great grandma is but she will tell them how her day was or what she did or won its such a warm feeling seeing it real heart touching I also included a picture of a perfect Calif sunset

Montecito Memorial Park helped us when navigate around difficult family members very easily. Everything was great. The staff was helpful and nice. Thank you.

Its a beautiful location, my mother has a gorgeous view of the mountains.

Went to decorate the plots of my Mom and Dad. I love the follow up from the staff. The publish a calendar with dates for special occasions.

Extremely helpful & compassionate services. I highly recommend Montecito. Laurie & Jason are very knowledgeable & assisted myself & my family @ this very difficult time.

We had a great experience with Montecito. Everyone was extremely helpful and caring. They were professional and compassionate in a trying time for us.

Thew person who assisted us was competent and tactful in every way.The mortuary itself was not. Even though several of my relatives are buried there, I will never use that cemetery again.

Me and my family love this place thank you Sandra you are an amazing person and so caring to my family I highly Recommend her Sandra you are the best thank you for all you do and caring

Anthony helped us with our arrangement and has been very helpful. He’s very knowledgeable and was able to answer our queries.

I BUY FLOWERS FOR MY MOTHER AND THEY WONT LAST 3 DAYS THEY SAY IS BECAUSE THEY CUT DOWN THE GRASS EVERY WEDNESDAY BUT I HAD TO CUT THE GRASS MYSELF! TALK ABOUT RESPECT AND RESTING IN PEACE RIGHT? Solar lights that GIVE US SOME TYPE OF WAY TO FEEL CALM AND LESS PAIN THEY TAKE THAT FROM YOU ! But we will all go through the loss of someone and i hope you guys the same treatment for your pain REGRET THIS PLACE DONT RECOMMEND AT ALL

Just went out to visit my parents and brother’s grave on memorial day today and I couldn’t get one of the flower vases out of the ground so I called the office. They’re closed and the ground keepers aren’t there today. I said are you kidding, on memorial day? Also, the grass is all dying in the cemetery and they aren’t taking care of the plaques. Plaques are getting buried with dirt.

Our meeting with Aaron Tan was very friendly and personable. He helped us with our plans and we left with a pleasant peace of mind.

My mother prepaid much of her burial expenses. What she did not rearrange was the flowers, coffin, body handling and the actual service. The office staff was very helpful, HOWEVER (and this is a BIG however) the pastor that was provided ruined the entire service.This pastor called me in advance and we discussed what I would like said and the facts and particulars of my mothers life and personality at length. He then told me that he would write up what he would say and meet me and my siblings an hour before the service to go over what he was going to say. After our conversation I felt comfortable that there was no need to ask anyone else to speak. He was also texted additional information about my mothers career. Instead of meeting us as agreed he showed up 10 minutes before the service saying he was stuck in traffic and told us not to worry. Imagine how disappointing it was when he said nothing that we had discussed and his generic description did not fit my mother AT ALL! He obviously had not prepared and actually picked up his cell phone during the service as if he were going to read from the text at that time!There is no second chance with a funeral and my mother deserved so much better. This mans lack of professionalism or concern is inexcusable!

This place was so friendly, helpful, and patient especially at the viewing. We buried my dearest grandpa on july 3rd 2017. Thank you so much Montecito for making his flesh leave this earth respectively and with grace. God bless this location!

Its really sad that the landscapers that mow the law are so lazy that they cant get off the lawnmowers to remove the old dead flowers and just mow around the dead flowers. Isnt that part of their job to throw flowers away weekly? So sad how how families have to bring their weed eaters to do this themselves when Im pretty sure this is part of the workers job description.

This was 3 xs I have had to use montecito, first my grand baby, my dad & now my mom. Montecito is so kind and caring, but very professional. Henry Figueroa is the best, I made sure he would be helping me. What a kind man. My driver was a Al Garcia he was a amazing man with such patience & respect, I recomend both highly.

My grandparents have been here for moe than 5 years. We dont live close, so its always a challenge to find them. The staff is very courteous and very helpful, even texting me a map and best place to park.

Montecito Memorial park and Murtuary has a very excellent service and they all professional.

As a Mortician of 30 plus years, I can not believe how poorly my family was treated. My Family spent many thousands of dollars on a Pedestal, Stephanie was very unprofessional as to after you pay she forgets about everything, she does not follow up on anything at all, the engraving, the damaged base of the pedestal, I spoke to her about this and no call back or anything. I had to contact the Manager Kelly, she was nice and got the Engraving done in time. I also spoke to her about the damaged base, still not fixed. all she cared about was the money. SCI should do a better job, then at my Fathers funeral they had some unshaved slob that did not even speak to us, Stephanie was not even at the Grave side, the ones that take your money should be there to make sure everything is ok. most people have no idea that SCI owns most of the Cemeteries and Mortuaries, so if you get Treated bad it may be an SCI mortuary.

Debbie was very kind and patient with us. Very pleasant experience.

Nice employees Beautiful mortuary will kept park

The staff are very caring. They were there with me every step of the way. I greatly appreciated the help they gave me to help transition my loved one.

All went perfect as planed, thanks for all your guidance and help.

Grave markers are clean and lawns are well maintained. Staff was helpful in helping me find the grave site.

There arent enough words to describe how much help and how patient Lauri and staff were with my family during this hard time. Thank you.

Very courteous and professional..i would reccomend them to anyone who may need there service...

Montecito is stunning beautiful and well kept. I been coming here since I was a young kid to visit my family members. Since 1976 Montecito has been our place to put to rest our love ones. My dad got sick so we purchase land Deanna was wonderful pleasant and kind. When he died a few days later I had to make final arrangements. Deciding and making arrangements were made quickly with no pressure from the staff. I thought wow this is great, they are going to take care of my dad. I am on my way to dads memorial service, I get a call stating his oil paintingPortrait did not arrive. they said they are sorry but it’s not their fault. I was so upset I had to pick up a cheap frame and put a picture in it. I only had 5x7. Next thing the sheet where the urn sits was wrinkled. Come on guys! I had five flower deliveries from family. Only one was in the chapel. Please be careful Monceito has two addresses. So the flowers went to the wrong location however they were on Monceito property. When my in-laws called the manager he said that’s not their fault. Ok here’s a tip if there’s a delivery find out where it goes and take it there! Four arrangements were not in the chapel because when they made it to my location the service had already begun! My three concerns were major and heart breaking to a daughter grieving. Please check on everything don’t assume it’s all being taken of. The services were on a Friday, I send a email Friday night because I was upset. On Monday the manager called she was wonderful and understood. I needed to be heard. I am leaving this review to help other families ask the right questions. Please check and make make sure everything is done, please don’t assume. I made a mistake by trusting others. It’s a beautiful place. I am updating my review my mother passed away on Monday, 6 1/2 months after my dad. I been working with Ernie and he is wonderful. I told the team that I was concerned by my last experience with them. He ensure me he will be in touch and keep me updated and check on the photo and the other stuff as well. Osbelia is very kind and nice as well. I will keep you posted as the date gets closer. As of now I feel confident the services will be celebration of my moms life. I added a star hopefully after Saturday’s I can give them 5 stars. Today once again their team came though for me and my family they manage to put my step dad and mom together in the candle light video. I lost both of them this year, this made me happy and smile . Thank you Ernie and your team! Today my mom services were perfect! Thank you !Please thank your team again. I would recommend your service to my family and friends. Unfortunately I had to deal with Monceito again September 2020, I lost my brother. They did a wonderful job with my mom. I lost my brother, and now my sister in law is getting the run around. We are really hurt he is without his marker, it been paid for since Sep. But it’s so hard to get in touch with anybody. The follow though is horrible. So two bad experiences out of three . I am very disappointed and hurt. I change my review to 1 star for one job done correctly .update - March 12 still no marker . I will keep my review updated .

Its a nice place my daughter is laid to rest here. Staff was helpful, but I feel as if they are like car salesmen all about the money.

My daughter is resting here under the circumstances I had a great experience with them they are caring of your needs and wants

Did not place flowers on site for our family members service that where delivered to office. 7/7/2020 11:30am

This cemetary is beautiful but with beauty comes a price for those families on a budget you can have your service at other funeral homes that offer a lot more for less money and then lay your love one to rest at montecino.

My great grandma and grandpa died of old age and were buried here at this cemetery. It is very pretty and the staff was great. I plan on being buried here in the future. I see it on the way to the hosptal and I love seeing the pretty flowers and the plaqes of the people who died. Highly recommend for good service, caring staff, and gorguse scenery.

Treated our Fire Chief like dirt while going through the burial of his mother. I can vouch for this person spending multiple days of his life defending the homes from fire in the hills near and in Colton, CA. To be treated like he was is shameful. If fire is ever approaching your business, You all have nothing to worry about. We have something you dont. Integrity, Sense of Duty and Honor. There is somethings we cant control though, like Karma.

I am very impressed,with my daddys services on 1/11/2019.Can not thank you enough,for a job well done. Blessings...

Very effecient and outmost professionalism

We havent had our father funeral or his memorial it will not be until March11 2020Ask me later

We didnt take into consideration that there gates for visitors is only from 8am to 6pm which is hard for me to accept. Id like to go visit my father at any time of the day or night. It feels like I have to sneak in if its before or passed 6pm just to go sit with my wonderful father. Its a major dissapointment personally.

Quite

Staff is very proffesionable and caring.

The place if very nice. Could use a bit more of signs telling where to go when going there for a service.

The Scattering Garden is lovely.

Nice memorial park and very good with funeral