I had renewed a warranty on my Sears washer in April. The washer stopped working in May. I had a tech come out twice during the next 10 weeks and it still wasnt fixed. I requested and received $50, part of the warranty coverage, since it wasnt fixed the first or second time. The next repair date they gave me was mid August if the backordered parts had arrived by then, no guarantee.I spent hours on phone calls and emails. Waited for parts to be ordered and delivered, service techs that were late or didnt show at all. I filed a claim with Sears in July but it was denied in August so I cancelled the warranty and bought a new washer someplace else. Being without a washer for over 10 weeks during a pandemic is far from ideal.I received a check for $.01 (one cent) from the Sears warranty company. They deducted the parts and labor charges for a washer that still wasnt fixed. That was the last straw! I contacted Business Consumer Alliance the end of August. This week I heard from the warranty company that I will be receiving $169 in 7-21 days. Without BCA intervening on my behalf I would only have received a penny. I cant thank BCA enough. I highly recommend them if you are having a problem getting resolution with a business.

Providing the great level of service for the consumer! Thanks

I’ve had a few situations that BCA got the results I couldn’t. Also I’ve recommended BCA to friends and family they also had positive results from restaurants, big names businesses, online purchases etc. honestly I couldn’t get these results without them!!!

I contacted BBB hoping they could help resolve my issue with a home warranty company. BBBs actions far exceed my expectations! In less than 24hrs, I received an email and a call from the home warranty Presidents office apologizing and offering a resolution. The home warranty Presidents office representative assured me proper training will be implemented, so that, Customer Service Representatives will provideACCURATE information in the future! Thank you so much BBB for your help, and effective practices! You are the best!!!

Business Consumer Alliance responded promptly to my complaint about an online business from which I could not withdraw membership, and I was not charged for the service. My heartfelt thanks to this excellent organization.

I contacted Business Consumer Alliance to help resolve a conflict that I was having with T-Mobile, USA. We had switched to T-Mobile from another phone carrier with a balance owed on the devices. We were promised that they would pay off the devices along with a credit we received on the day we signed up. However, this was not accurate information. We ended up doing the Buyers Remorse. T-Mobile got all their equipment back, kept our devices that we turned in, and we were stuck with a bill from the other carrier. Without delay Business Consumer Alliance began to work on my complain right. With them reaching out to T-Mobile, one of the top executives reached out to me to resolve the complaint.

They were able to get the problem I was having with a service provider taken care of and Im so happy they could do so. I recommend them to anyone experiencing a similar problem.

Had a case of potential identity theft. Found this group on line and decided to try them. Within 5 days of filing my complaint, I received a call from a representative from AceFlare who proceeded to cancel the account in question. Very pleased with the process.

Company is a Scam. Do not Trust. Fake Reviews

BCA responded to my complaint immediately. Although the organization did not belong to BCA, I received a phone call from their executive offices within days. Thanks, BCA.

I am very grateful to Business Consumer Alliance. I wasted two weeks trying to contact an insurance company regarding a settlement claim only to be met with silence. With much frustration, I stumbled across BCA and filed a claim against the insurance company. Much to my surprise, the insurance company resolved my claim within 24 hours. I am positive I would still be fighting this if not for BCA’s intervention. Thank You BCA!!!

I was having difficulty in my protest to a part not receiving approval for payment. I appealed to BCAFor help. The warranty company contacted me within a few days to settle the dispute. I was made an offer which I accepted. This would not have happened if I did not have an advocate like BCA.THANK YOU!

I really want to thank Business Consumer Alliance for such professionalism, courtesy and promptness regarding a consumer complaint with Reward Zone,USA. I had such a awful experience with Rewards Zone,USA for months trying to get this company to cooperate and send me my earned award. I took in consideration we were in a nationwide epidemic which would probably cause some delays, but when months went by without any communication then I became concerned. After numerous attempts to try to communicate with Rewards Zone, USA there were no reply back. Finally, I decided to do some research on some of the reviews for Rewards Zone, USA and those reviews were endless complaints. Some of the complaints were so similar to the awful experience I had been through as well. So, through the advice of others with similar situations helped me to call the Business Consumer Alliance. After, talking to Business Consumer Alliance about my awful ordeal and filing a complaint case, in a few days, Business Consumer Alliance resolved my problem with Reward Zone, USA. What I tried to resolve for months, Business Consumer Alliance in just a few days. I finally, got a reply from Rewards Zone, USA, they without hesitation sent me my one-thousand dollar Visa gift card and alls well that ends well. Again, thank you so very much with my case Business Consumer Alliance and all the help you gave me during my case complaint. You are an awesome company that will get a person quick results. #BUSINESS CONSUMER ALLIANCE IS THE BEST!!!!#👍🏾😃

An email from Consumer Business Alliance that contained my complaint concerning an auto parts re-builder in California caused that vendor to begin and complete work on the part he had in his possession for some time. I greatly appreciate the Alliances intervention here on my behalf.

I been getting nowhere with the company that I returned product to trying to get my money refunded. Once I contacted Business Consumer Alliance, they took care of all communications with the company for me, and I had a refund check in hand for the full purchase price in no time!Fantastic service for consumers!!Thank you so much!

Beware if your a business, as they will slander you and report information that isnt accurate and they asked for us to breach the customer confidentiality agreement to resolve the complaint. Obviously I cannot because that against the law! Very shady dealings here! Not reputable!!!

We coould not get anywhere for several months with Sears and their extended best warranty for a broken washing machine. Within a few weeks, Business Consumer Alliance had a negotiation for us. we greatly appreciate their assistance.

All it took after weeks of trying to get a refund credit from AT&T was an email to The Business Consumer Alliance. Consumer Alliance contacted the office of the president of AT&T and they in turn contacted me and gave me the refund credit for being billed for something that I should not have been billed for in the first place.

They do a Fantastic job!

This business is awesome!!! They reached out to the company and got my issue solved. I’ve been trying to get soloved for quite some time now, with no luck. Thank you and I will use you again!!!!!

Very responsive. Would recommend using them.

Thank you Business Consumer Alliance! Once I placed my complaint, I was contacted by Monica who was extremely prompt and responsive towards my matter requesting a refund. Monica within a day or two contacted the company and then I received a response back from them that the refund was going to be issued. The process couldn’t have been any easier. Thank you, Monica and Business Consumer Alliance!

Excellent service. They contacted the company I had a issue with right away! They Very fair, very quick and easy to deal with.I would use this company again...easily.

You are a life saver! I had paid in cash for a service call that was not credited and as a result they sent me a pre-collection notice. I tried for two months to speak with someone, waited on line for hours (I mean hours) and wrote a letter to them with no success. After writing to BCA, they quickly contacted them and my issue was solved less than a week. I truly appreciate the role they play in protecting the consumers and in this case saved me from having to pay twice or jeopardizing my cred.Denise Soliz | Accounts Receivable, was the professional who opened the case and followed on it. YOU ARE THE BEST!

Been fighting with home warranty company for 4 months on a daily basis getting no where to get my money back I had to repair furnace that was covered by warranty after months of fighting company to do right I contacted Business Consumer Alliance and with in no time I received my payment they took on the task to helping me get my monies fast and they kept following up with them and me till it was resolved they are awesome and will not hesitate to go to them if any other problems come up .

Business Consumer Alliance proved to be one of the most knowledgeable, interested and courteous agencies I have dealt with. They responded quickly to my problem and kept me updated from start to end.

Excellent service !!! Very quick response, easy communication, very professional and helpful in resolving a problem with a hotel.The best consumer help I ever had !!!Thank you !!!

I had a hard time with a company that could not give me no answers about my bills I owed it was on my credit and I could not get no answers I want to thank you all for helping me so so much you all got the ball rolling I got a hundred percent answer from them and paid off my bill I thank you and now my credit is being cleared you all are awesome two thumbs up 👍😀👍

I am most grateful for this service. After over two months of being in review for a simple dispute with Paypal for the wrong item being sent, Business Consumer Alliance was able to rectify the situation within 24 hours. I finally got my money refunded and an apology for the inconvenience. Thank You!

Very helpful and follows up with you on their progress.

My wife checked the credit card statement and it was refunded. Thank you for taking care of this. Companies like Groupon should not think they can just do what ever they want to their customers. Thanks to the Business Consumer Alliance you did a great job.

I had been trying to get a refund from a company for five months, within a week of filing a complaint with Business Consumer Alliance I finally received the refund. Thank you so much!

I filed a Better Business Bureau report on Flavor God. I finally received my merchandise. I have been dealing with Flavor God for about 3 years. I knew that COVID was delaying deliveries, however, I need to hear something from Flavor God. When I received my seasoning, they explained that it was due to COVID-19. The owner sent a video and apologize and asked for another chance. They also gave me a $10.00 coupon for my next order. So, I will give them another chance.

Had backup mirror installed in our truck. We asked for the User Manual and Warranty. The installer refused to give it to us. Sent inquiry to BCI and within 2 weeks installer called and sent us the material. BCI person was very responsive to our request and took immediate action on our behalf. Extremely pleased with BCI. Thank you.

What a wonderful company! Helpful in a solution to my issue..thank you so much!

I was very pleased at the results of filing my complaint. The very next week in the mail, I received the product I had paid for. I will definitely ask for their help again if needed.

Thank you so much for everything you have done for us! You are amazing and we had fast results because of you! Thanks again!

I received an email from BCA in 3 days to follow up on my complaint on the company at hand. The issue was resolved the next day and I received a phone call from the company along with an apology and refund. I will definitely recommend BCA to my friends and family. Thank you!

Remarkable service! Thumb up . On behalf of the small guys thank you! Without you would be at the mercy of big business. Keep the wonderful work!!!

I have made note of this wonderful consumer advocate for future reference and also to highly recommend to others if they need their services. They were A one and an extremely fast response to my problem. Don’t hesitate they are a free non profit organization. 5 stars

Great job getting my money refunded from sears for job never completed by them and being charged good amount of money thank you

If you want the problem with a business fixed fast, contact Business Consumer Alliance. Their GREAT!

I was able to post a complaint for a nationwide service provider with BCA. The service provider responded to my complaint and contacted me directly. I was satisfied with the end result from both BCA and the service provider (I had no luck working with service provider directly on my own prior to filing complaint).

BCA is wonderful! Without their assistance, I would probably still be waiting for the contractor to start work that was 2 months overdue.

After nearly two months trying to contact a company about an order I didnt receive and having no luck getting my emails and phone calls returned, I contacted the Business Consumer Alliance online. I told them my story, gave them the simple information they required, and they issued a complaint against the company. Less than a week later I received an email from the company saying that the item was no longer available and that I wasnt charged. Im not sure they would have responded without the intervention of the BSA, so I am very grateful for the service they provide. Everyone should know that the Business Consumer Alliance is out there for the sole purpose of helping consumers deal with the sometimes unpleasant relations with the business world.

Great service, Victor Antillon was very concerned and reassured me that he would do his best to resolve my unfortunate issue. He did say it could take up to two weeks, and that was exactly how long it took for him to get me the results I wanted.I highly recommend the business consumer alliance, to help you through a very stressful situation, with a business, that you can’t resolve on your own. Victor I appreciate everything you did for me, job well done. You’re Awesome!!

I had an issue with Sunpower the solar company. After calling the BBB and explaining my issue the customer service rep was very helpful. She walked me through the entire process and documented everything I said and submitted the claim immediately. She was reassuring and understanding and helped me understand the process and what to expect in return. No promises were made but gave me a “good” feeling that they would do all they can to remedy the issue. Hopefully this will be the first and last time I use them but it’s nice to know how helpful they can be.

I came across this company via a google search. Im so glad I did, they were extremely efficient and got results for me pretty quickly! They also were very good with communicating and keeping me up to date.

Had it not been for a complaint I filed, I would have been out $49+ change. The complaint was settled quickly and my money was put back into my account. Many thanks

I had a issue where I was grossly overcharged for my prescription medication. Business Consumer Alliance was very diligently to help me resolve my issue. They kept in touch with Silver Script and continued to follow-up. I am not sure how the issue got resolved, but I did finally get a refund from for the overcharge. If I ever have an issue I am not able to resolve on my own, I will definitely utilize them again in the future. Thanks so much BUSINESS CONSUMER ALLIANCE.

Business Consumer Alliance handled our problem with Ziply quickly, efficiently and with a good outcome. Its great to know we consumers have someone to help us with big unresponsive companies

Amazing response and action speed. Communicates well and will really help you with your concerns. Was happy I reached out for help and my concern was not ignored.

I have used BCA twice and BOTH times they were VERY helpful in getting me the resolution desired. They are a voice for good when it comes to making sure the consumers are taken care of.

If they dont get a reply from the business they just give up and delete your complaint, call someone else

BCA was very helpful in solving my Warranty issue with Lowes. They followed up my complaint with Lowes and got to resolution. Thank you BCA for your help !Viral Shah

This organization provides an invaluable service in mediating disputes between consumers and business. They have been so helpful to me, settling two disputes in the last six months!

Whenever you experience a problem with any contractor, please contact this agency. Ms. Ramos responded right away to my complaint and the problem with the contractor was resolved in a matter of days. I recommend them 100%.

Im happy I found this company to help me with the business issues im having

They were prompt and effective. my issue got resolved in less than 2 weeks after trying to do it on my own for nearly 5 months.Thank you.

I had an issue with the replacement ceiling fan/light unit supplied by my home warranty company. The main light in my kitchen was replaced with a soft-lit unit more suitable to a guest bedroom. I spoke to two CSRs and 2 supervisors who defended their policy of providing a builders grade replacement without regard for the location or the use for the fan/light unit. I think lodging a complaint with the Business Consumer Alliance let them know I was not going to go away and give up. Ultimately they offered a modest monetary settlement - but made me wait a full month for the check. In the meantime, I had dipped into savings in order to purchase a more suitable fan/light unit and hire someone to install it as I needed decent light in my kitchen!! Interestingly, the one I chose was only $30 more than the one they provided.

Thank you .could not resolve a problem with Frontier Communications for 4 months. With your help was resolved in my favor in less than a week! Absolutely wonderful . Thank you also Frontier for allowing this to be settled . Appreciate this so very much. . I would use this service again.

Handled my case quickly and efficiently. I really appreciated their updates on the progress of my case and consider their involvement critical to the positive outcome I had. I am SO glad I took the time to file my complaint. I have filed several complaints over the years (different companies and BCAs) and this is the first resolution I have had. Well done!

I clicked on to a site that said it was a good deal for being a member of a credit card have. At first it was 7.95 then I was charged another 98.95 and was put in a watch of the month club. When I called the company I was told it was too late to cancel and was stuck with the watch!!! The company got my money back!!! Thank you so much!!!

I would like to thank Business Consumer Alliance with their assistance as they attempted to help me retrieve my items from a fraudulent company. Though the company refuses to provide me with all of my merchandise and refund I am thankful for the patients and professionalism that took place.

I had been trying to get a refund from Zipcar for months. I allowed what I thought was a reasonable amount of time to get the amount owed to me but after 2 months of calling and emailing, I filed a complaint here. Zipcar contacted me a week later and I received my refund a few days after that. I feel I would still be waiting if I hadnt filed the complaint.

It is so sad that people try to take advantage of you just because they can, on the other hand that is some people, that work on you behalf,that’s the case with business bureau Alliance, they help me with my internet provider, they were charging me extra just because, I was not pay my bill with the automated system, so I send a email to the Bisness Bureau Alliance, they help me by contacting them, when so I receive my next bill the extra charges were drop, so thank’s to the Alliance for the help greatly appreciatedEdgardo Pineda

I ordered a set of printed return address labels last March, 2020, from New University Pen & Stationery, Inc., at 144 Bleecker Streeet, in New York City, charging them to my American Express card. I was told that it would take about two weeks to have them printed and for me to receive them. When the charge appeared on my next Americn Express bill, and I had not yet received the labels, I called American Express to complain that I had not received the merchandise. American Express called the merchant, and he responded by presenting to American Express a forged and bogus receipt, purported to have been signed by my wife the day of the purchase, saying that we had received the labels. We had not received the labels, nor had I or my wife ever signed a receipt saying that we had. American Express did little more to help after that call. I then contacted Business Consumer Alliance (BCA). Within just a few days, Ms. Elizabeth Barroso, Customer Service Representative at BCA, called the merchant, and he then called me the same day, offering to resend the labels to me. Within one week, the labels were sent by the merchant to me at my home.I cannot be thankful enough for the great help BCA was in resolving this dispute. The merchant was obviously not going to do anything, and, in fact, was willing to commit a forgery, rather than be helpful. American Express was not much more helpful either. Neither was the Better Business Bureau, with which I also filed a Complaint.I am very grateful for the prompt, effective, friendly, and very professional help I received from BCA, and I heartily recommend them to anyone who is experiencing problems with a merchant. I would certainly use the services of BCA again, with no hesitation whatsoever.Michael T. Kiesel, Esq.

They helped me get my money back! What an amazing service, thank you so much for your help you are amazing people! When they contacted me I had tried everything to get my money back and I got a full refund because of business consumer Alliance!!

Prompt followup and resolution of issue with online third party incorrect charge.

Highly recommend the Business Consumer Alliance. It is comforting to go to their website to look up a company to see their rating. Not only can you read reviews but you learn what the company has to offer. I am grateful for Business Consumer Alliances dedication to helping the public learn about a companies... whether it is good or bad. They were very fast, efficient and informative. Thank you BCA!!!!

BCA was very efficient and quick in resolving my issue. I was very pleased with the outcome and got the results that I deserved. Thank you for your help in this matter!

They helped me resolve an issue that I had within hours. Highly recommend.

They helped me tackle a giant and it wasn’t u Tim they were involved that action was taken. Thank you for helping me recover what was mine. Great service, Great company!!!

You done a really good job for me. You were really concerned about my situation. I have (No) doubt you will progress to all heights. You jumped right in to help me. Thank you...... peace to you all.

My complaint was handled right away! I was informed what the other party’s response was and outcome! I got my refund back and couldn’t be happier! Thank you so much for handling a small complaint fast and effectively! Superb experience, quality care for the small guy!! Again, many thanks!!!

Recently I had a problem getting a refund from Sprint. I contacted BCA asking for help and you were all over it. You contacted Sprint in a timely manner and I was finally contacted by someone who knew how to get things done. Within three days we had our money refunded. Your company did a phenomenal job for us and we are very, very grateful for your help and support. Thank you so much.

I am very satisfied with the help I received from Business Consumer Alliance. It was easy to navigate their website and enter my claim. I heard back from them the next day and although I was able to resolve my issue myself I would recommend them and I will definitely use them again if the need arises.

I am happy I went to the Business Consumer Alliance to help me with the situation I was encountering with Spectrum and they did rapidly and perfectly. Solution is now 100% solved. Thank you.

Very helpful in obtaining resolution of my issue. I also reported this company to the BBB and that report caused immediate response from company and prompt refund of my payments to them.

First, I have been with Business Consumer Alliance (BCS)for a number of years; feel they are a very helpful and trusted companion in my daily business operations. Recently, I had some clients who were well past due for paying invoices. Well BCA came to my aide and generated some letters to the businesses in question. With their help I was able to receive payments for invoices, some being two months old. The staff did a great job, plus kept in touch through the process of helping me get paid for past due invoices. This is just one of the many things BCS is able to help with; greatly appreciated. On an added note, BCA had to send another collection letter to one of my clients for past due invoices dating back to May 2020. Within two weeks of sending their collection letter on my behalf, the client/firm has now paid past due invoices. This could not have happened without BCA help and assistance. As always, I am please to be a member of BCA; all the work they do on behalf of its members.

This company started an immediate investigation into my complaint.

My issue was resolved within a week of submitting it. This kind of service is very rare these days. I am very impressed and satisfied and highly recommend there service.

Business Consumer Alliance quickly responded to me, contacting the establishment I was having trouble dealing with. Their involvement helped to resolve the situation within less than three weeks. And they kept me informed as to what was happening.

BCA came to our rescue when we reported an unfair practice of a company that charged us for a month’s service we didn’t use because we had already disconnected from them. After they reached out to the company, and reported back to us their actions, lo and behold, the company that was unfairly charging us reconsidered and gave us a full refund. We are thankful for BCA and its willingness to assist the unfairly treated customer!

This company, Business Consumer Alliance, is unique. I love the quick response in their assistance to resolve my problem with Dick Dye Toyota. Dick Dyer Toyota is also a company to be complimented in resolving the issue with me. Hopefully, they are doing the same with other customers. Thank you to both companies, Business Consumer Alliance and Dick Dyer Toyota.

I couldnt believe how quickly they could get a result. I tried calling and emailing that company and could never get thru. I didnt get my money back but I did get the merchandise I ordered.

They helped me with a company that misrepresented themselves. I got a quick and great response and i am happy i contacted them with my problem with the broker! Thanks again

My first contact was Better Business Bureau, which did nothing but write a letter to the salon that my complaint was against. I decided to contact business consumer alliance and was very well satisfied. After my complaint was filed I received a follow-up phone calls to see if I was issued a refund check. It was only another week before I did receive a check in the mail and the situation that business consumer alliance help me with was resolved. I would recommend these people highly they are professional, motivated, and will do everything possible to get a resolution for you. I am proud to say we have people and companies like this that help the consumer .

These guys are awesome!. I had a negative report on my credit report TransUnion, Equifax, Experian. BCA helped me get this negative information off from my credit report. They do exactly what they say they are gonna do. If anyone is having credit report issues, I highly advise that you get help from these guys! The wonderful part is that its free and wont cost you a dime. Just have a lil bit of pacience and they will have good results for you.

I have worked with alot of review platforms and BCA is by far the best I have ever had. They allow me to focus on my business and servicing my clients while they contact my clients for me and get the reviews. BCA set up my profile page for me and it was perfect. I have not had one issue with getting reviews posted to my profile. I would give them a 10 star if I could. I now focus on bettering my business while they get the reviews for me. The fee was way lower than I ever expected for the work that they do. My business is Sapphire Timeshare Cancellation. If you are a business owner who needs and wants to focus on growing your business and dont have the time to chase clients for reviews, you need to contact BCA!

Good afternoon all, encountered a problem with Premier Disability, within days Premier Disability resolved me problem, THANKS to BCA fee was waived!

They were great to work with, I have no complaints about this company.

I was having a problem with not receiving a pair of shoes from Maryland Square that Fed - ex said was delivered. After many calls to Fed-ex and Maryland Square with each passing the buck I sent my complaint to BCA.They kept me posted as they investigated and all if a sudden I was sent another pair if shoes to be delivered signature required. They were very informative and help solve my problem.

I found business consumer alliance by accident, but am so glad I did. Kim is very knowledgeable and sent me general information that I could use in my small claims action. customer service is THE best!

I am pleased to give Business Consumer Alliance a five star review and rate. They have been able to contact consumers on my behalf. The consumer have reached all to help me to resolve my issues.My identity have been stolen and abused through all three credit agencies. Im so very grateful to Business Consumer Alliance. Theyve helped me to turn my life around.

When I contacted business consumer alliance I received a quick response. And within 24hrs they had reached out to the company. I then spoke with someone from customer service from that company and was told to wait a couple of days I would receive my check. I was impressed with such a quick response and immediate action, from business consumer alliance.

This a wonderful organization they responded to my complaint quickly and they results I received after they contacted the company I was complaining about was very positive. I received a refund quickly and an apology from the company. That made me very happy and took a lot of stress off of me. Thank you Business Consumer Alliance

Great company...very quick to take action..After emailing the company twice about my refund and getting no response...BCA got involved and I have my refund!You guys are awesome!

BCA helped tremendously with an issue we were having with a hotel in Detroit that refused to give us a refund after we had canceled our reservation 24hr before our scheduled date. I am happy to say that we finally got our refund. THANK YOU BCA.

I would like to thank Business Consumer Alliance my complaint was solve within a week excellent service. I received my refund from the company that was trying to ripping me off. I would refer anyone who got ripped off to contact Business Consumer Alliance they are amazing and the best.