As previously stated here, the acting receptionist behind the counter was incredibly rude. Upon arrival the first thing you come across are the walls are literally plastered with printed instructions I presume, informing you what to do when you get there. Wonderful concept except everything is IN SPANISH!!! Looked and searched for the English copy, if it is there I couldnt find it. So I proceeded further in to find someone to speak with. Gal finally acknowledges my presence, (maintaining fifteen feet away from the counter glass so I could barely hear her), asks my name and then immediately informs me I was not called and I need to Q in... (Whatever that means, I think it had to do with some app.) And when I did ask what that meant I was met with it means you have to Q in and get a number to be called up here... I finally had to explain to this wonderful individual I wasnt there to buy a car, I was there to pick up a load, FOR COPART!!! Which she would have known had she asked how may I help you... Amazing how one rude, arrogant, self entitled employee at the front counter can grade an entire business. Everything went great after I got away from her.

If I could put zero stars for this yard I definitely would! I have purchased so many vehicles through Copart in different states and I would have to say this yard is the worst yard by far. I have purchased a vehicle 2 weeks ago and reviewed all of the pictures before buying the car. The transporter took pictures of the vehicle when the loader brought it out to him. The vehicle originally had a back bumper which was uploaded by their employee. When the loader brought the vehicle out, there was no back bumper. I called this yard to explain the situation and the lady on the phone told me I would have to email the GM. I ended up emailing the GM explaining the issue along with attaching the pictures from their site along with pictures from the transporter before he loaded the car onto his truck. No response the next 2 days so I emailed back out for a follow up. The GM finally responded with Hello, We have not found the bumper in the yard. Our next step is to review the camera footage to see it the vehicle left with the bumper. Did you preview the vehicle prior to bidding and if so was it there then?Of course I previewed the vehicle prior to purchase and I also included pictures that were submitted to their site by their employee....I replied back to her and no response... A week later today and still no response, I keep reaching out and I will continue to reach out until I get this issue fixed! I dont want to hear I purchased the vehicle as is, because yes I did purchase it as is which means, the vehicle had a back bumper prior to selling and it should have the back bumper when sold and picked up!I am starting to realize that her mentality is that we need them, but in reality they need buyers. In order for this Auction to keep running, they should really re-evaluate how they handle issues that arise! I can easily stop buying from them and go elsewhere with my money. I am pretty sure they come across issues daily and have yet to handle it the right way so 1 buyer gone, leads to a lot more buyers gone...

Front desk staff helped out a lot with information. I did complain to the General Manager that I was on hold for 20 minutes, twice, and both calls got dropped... She was pretty much speechless. All I wanted was an apology, I asked nicely.I had to go, in person, to the yard and felt fortunate to let her know of the problem with the phones, while I was there. She did say, there is plenty of staff to answer the phones. What?!? This is a customer service industry, at least try to work on service recovery when things get messed up! Most the reviews I put on Google are 1 or 5 stars. Because of the rest of the staff working for/under the GM, they get three stars. GM just cost you a couple of stars... Hope she finds another job where she doesnt have to interact with the public. I think she eventually mumbled a muffled sorry, before stepping out into her very expensive car. Like they say in Texas, All hat, no cattle. (Puts on a good image, but theres no real substance.)

This place will take your car to auction. Nice people and pleasant experience.

Lady that answered the phone was rather ignorant and very rude. I received calls and emails from this company only to be told there had been no contact with me and that I must be confused, and that the appointment I made was nonexistent. After giving the fool the number and email address of her business, she finally found something unhelpful in the system–that a call was made and a voicemail left. How they received zero confirmation that another call was answered, and sent several emails eludes me.

Wait time was a little extreme considering not many people waiting in parking lot. But it did go by fast. Was quoted a 4 hour wait and was seen in 90 mins. Staff is very helpful and friendly at the front desk!

The mobile check in was weird and a long wait, but once inside the staff was very nice and helpful

Literally the worst tow yard in Colorado. I had my vehicle waiting at Daurios to be appraised by the at fault drivers insurance. Well his insurance didnt want to pay the daily fee and had the vehicle towed to this trash place where they took everything out of my vehicle and threw it in the back to get rained on for a full month. Not only that but Im missing tow straps, chains, other miscellaneous items and my pallbearer gloves from one of the most important people in my life. All my items have mold and are just trash now. Carhart seat covers to little Momentos Ive collected over the five years I owned my truck. Go somewhere else they clearly dont care about others property.

Website auction and purchasing was an excellent experience; as an amateur bidder it was easy. Was expecting a quicker response regarding shipment of purchased vehicle; after one week finally started calling for location and delivery. Only after contacting Corporate support did contact increase and vehicle was located; was then given the name and number of transporter. Transporter got delivery underway, but follow-up emails never indicated that; vehicle finally appeared 2 weeks after purchase. Paperwork on this vehicle required a POA, which was easy to provide, once requirement was conveyed. As former car dealers, and lots of experience with auctions, the follow-up that we would have expected was less than satisfactory.

Their tow service driver stole my jackstand. Then didnt apologize after consciously stealing said stand. Said dont cry over a 5 dollar jack stand. If it was 5 bucks, he wouldnt have stolen it would he?

Unbelievable the way they take care business. They just dont care About carriers. They prefer to blame the pandemic on their own laziness...

Whomever the lady is at the front desk of Colorado Springs. She has pink hair at the tips. She is extremely bad rude and disrespectful. Not sure if is a race thing but I was trying to get helped for over an hour while I watched her go above and beyond to help others non of them black of course. I made it clear I was having a problem with the app she heard me looked at me and walked away. Got on a radio and all but called a guy up to help the other guy. I was finally helped after waiting outside for an hour and 22 minutes. This place is terrible. But Im sure they dont care because customer service doesnt matter after you buy. Couldnt give 0 starts or I would.

Better customer service than most co parts

The guy who works up there great and friendly and easy going I like coming here to get all my cars out in no time great job guys comparing to other horrible coparts locations

When I visited this location the office was still under construction. It was not clear how to access the office from the parking lot but I called the office and the lady I talked to was more than helpful. The loading area and parking lot were very congested and overfilled but the loader operator was quick and professional.

Not goodSo 2 years ago I said not good. Today I will say again it’s not good. all The staff and yard service are very rude. They never show any respect for any customer’s. I will not deal with them again ... They need to rehabilitate morals.

My husband was in a car accident and the staff at this tow yard were rude and unhelpful. When they inventoried his vehicle an employee stole his wedding band. They said they inventoried the car and placed items of value in a safe, but then stated they didn’t go through the vehicle at all. They additionally made him pay $5 Cash for a “safety vest” to even access his vehicle. No receipt and cash only they stated. So far nobody will return calls on the stolen wedding band. This is a very shady place of business.

Bid as though the engine is blown. I recently won a vehicle on Copart. The vehicle status was minor dents and scratches and runs and drives. I bid accordingly. When I picked up the vehicle it wouldnt start because the battery was dead as they usually are. I replaced the battery and the car still would not start. I found out that the starter was bad so I ordered a new starter. When I replaced the starter the engine cranked but made a clunking noise. I decided to pull the spark plugs and scope the cylinder. Two of the spark plugs were completely smashed and the pistons where broken into pieces. There is no way that this vehicle started momentarily and ran at Coparts location unless they are the ones that destroyed it. I sent pictures of what I found to Copart corporate. I was told to get in touch with the local office. I emailed the General Manager and Regional manager from my local store. They did not respond. I called and was able to get in touch with the site manager. After the site manager spoke with the General Manager he said there is nothing that they could do. Im not sure if its outright fraud or employee error but I know it has cost me thousands. Copart shouldnt be able to say a car runs if the engine is completely blown. Copart plays both sides by saying it runs but then not taking any accountability. They profit from posting the incorrect vehicle condition. If they are unwilling to back runs and drives up, then they need to remove that from the vehicle status.

Great selection and price on vehicles. I got one of my best deals ever on a rare jeep. Helpful staff upon arrival for pick up.

The store manager is terrible at solving any problem. The dispatcher favors her own people and they leave everyone out to starv. Things used to run a lot smoother when Jason used to be there. These people don’t know what they are Doing.

I dont have words. A terrible time. Also, cant enforce the mask policy if youre not wearing one yourself. Such BS.

Slow and stupid

Great place to go to. The staff are extremely friendly and helpful. There are so many deals for you. They have no problem going above and beyond to help you.

One of the ladys that working the day I went there was very rude.

It was rather confusing on how to initially get seen but once I was, the service was great

Bad customer service. 4 hours to unload the car.

Need better customer service.

Sabra needs to take a course in customer service

Customer service is terrible! You can tell the loaders hate their job. Ive been to a lot of different Auctions around the country and this is by far the worse. If you dont like working with the public then why are you working here?? The loaders take their time and act bothered to have to move your car. Maybe you should pay them per car, that might give them an incentive to work faster.

This Copart is a joke. Youll wait forever at the register. Only one person working.Update. The loader guy was the best I ever met at Copart, and Ive been almost at every Copart. Dont know his name, the guy with big ear rings. Great loader, quick and professional. So, I will add 3 more stars.

Great place to buy a wrecked bike just dont take it to APEX to get it fixed they will rip you off and charge you for new stuff and buy used stuff off e-bay

Amazing place. Love the staff. A very organized and sufficient program.

The tow guys was on time but said my car was free instead of quote they gave had me fill check out. Then came back and said he lost his check book. I called him and he said yes I have my check book. . Lets just be honest and this business could be awesome. Just saying

Very friendly and helpful people.

When I dropped off my vehicle in this secured USAA lot to be inspected after an accident I not only was treated horribly by a customer service rep but I was strung through ropes to get my vehicle back. When I FINALLY got my vehicle back...with rearend damage ONLY when I dropped it off...my passenger side door handle is broken the same door window was rolled down and there was snow inside of my vehicle. My vehicle had been left open through at least one major snow storm that hit Colorado Springs...one of which lasted a week. DO NOT USE THIS PLACE UNLESS YOU PLAN ON GETTING YOUR PROPERY BACK WORD THEN WHEN YOU LEFT IT. Make sure you did what I did and take a witness to the condition of your wehicle if you have too. You may need an attorney!!

Friendly and helpful staff. They are not open to the public. You will need to get a Copart ID number to browse the available inventory. The staff is quite happy to help you register. Registration for the basic level is free. To actually bid on a car, RV, or ATV you will need to go through a broker.

Id give no stars if possible.I understand why a company would remove an item from a car, but before dropping it back off to where it belongs, why wouldnt you put things back to the way they are supposed to be? Dealing with these people and the insurance has been a giant hassle and all I get in response is some dead inside woman saying Well call you back when we get it figured out.Cool, in the meantime Im without a vehicle because yall dont know how to put required items back on a car. Thanks.

Always extremely crowded and under-staffed. I went there around lunch time and there was only 1 loader operating. So I stood in the lot waiting for one car to be brought from storage to the sale lot and it didnt happen in 55 minutes (when I had to leave). I gave it 2 stars instead of 1 because the young lady in the office is very kind and the guys on the yard are also usually pretty cool.

Horrible customer service

I drove more than 6 hours to pick up a van that I bought a third person (I paid them 300 dlls), when I arrived there the staff was very friendly, who arrives first attend, not many people in front of me, when they brought my van When I checked it I saw that it did not have the stereo that it had in the original photos. That stereo costs new more than 800 dollars used 350 dollars. I went and talked to the secretary to see what could happen (I thought about some money reimbursement) after Karl brought lunch to the employees and that he finished eating could attend me (1 hour later) he only gave me two options You leave it and I give you your money back or you take it. and I thought .What? Obviously I take it thanks for nothing, I said are they stealing in your yard or what is happening? He could not answer anything. and of course Copart invests in security since it looks like yard from Jurassic park. Conclusion do not expect to find the car radio if it is expensive forget it. Copart is a millionaire company that has no need to be stealing radios .. they just need to clean their area of ​​people who are easily lendered to steal from those who have no other choice.

Totally misleading not open to the public requires membership

Very helpful and friendly staff while we cleaned out our personal items left in our car that was in an accident.

Buy it now was a cheap price, went for the auction, well see how it goes

I purchased a 2017 hail damaged Ford F-150 lariat, Copart took good pictures showing damage and non damage parts on vehicle. Well, before they load the car they damaged one of my mirrors which are expensive dual arm power tow package mirror. I callled then but they said car is as is and they can’t do anything about it. Be careful when you buying. My mirror they broke will cost me over $1000 because it is a technology package

Super unorganized, poor communication, horrible experience!I called ahead and told them I was coming to get my car. Girl on phone and front desk were very nice and doing their best but understaffed.It took 2.5 hrs before I got my car because there was no communication between the lot and the front desk.I will never use this company again!

Copart is a great location for getting inexpensive vehicles. I really enjoy browsing the yard, looking for great deals on vehicles!

NO STAR IF I COULD! THEY WILL ADVERTISE VEHICLES WITH KEYS, AND SUPPOSE TO COME WITH TITLES.BUT THEY DONT AND WHEN YOU CALL THE TITLE OFFICE THEY WILL TELL YOU THEY HANDLE THE KEYS AND TITLE TO THE DRIVER AND THEY NEVER DID. WHEN YOU CALL AGAIN THEY WILL TELL YOU THEY ARE LOOKING FOR THEM AND AFTER DAYS OF CALLING YOU STILL BACK TO THEIR FIRST LIE.ALSO IT COST $50 FOR DUPLICATE TITLE FROM CO-PART ALSO MORE THAN 200 FOR KEYS. I UNDERSTAND ALL VEHICLES DONT COME WITH KEYS BUT DONT PROMISE THEY DO IF THEY DONT

Very nice people went out of their way to accommodate me

One of the better yards Ive been through there fast and friendly very helpful a little tight with a semi vowel

Everyone was nice but they will not start working until they want to even past time. Get there early first come first serve in the building that is.

Go here for work related issues and there are times its fast(hence the 3 stars atleast) but then there are times you go in and theres only a total of 4 people in line and it takes 30minutes for anything to get done, even with 3 staff behind the front counter.

This company has lots of locations around the city. Great staff. Tons and tons of cars

All the front desk, titleing and everyone. Thier thank you so much

The front desk staff are very rude people specially one her name is ”Brbra She does not know how to deal with the customer and I dont how the copart hired for what I do not know.!!!!!

They were very helpful and helping me load up a motorcycle when I needed the help

Exelent service. Super friendly staff

This is the most difficult company to deal with that Ive ever experienced in my 40 years of dealing with various auction companies.Also the highest multiple fees ever encountered. Seems to be a corporate attitude to make everything as difficult to deal with as possible.

Customer service is horrible!!! Employees give customers an additude for no reason!!! This is not the first time i or any other of my drivers have felt this way!!!

The place my insurance co wanted my totalled car taken too. One of the guys helped me get my stuck license plate off.

Won auction on a car. However, the history report contained a mileage discrepancy. The listing clearly stated actual mileage as defined by copart. I call in to talk and they are no honoring that description saying I have to pay 1000 in relist. DO NOT DO BUSINESS

MAKE SURE U BRING SOME ENTERTAINMENT, LOADING TIME FOR ONE CAR WAS 3 HOURS WITH 3 LOADERS! RIDICULOUS!

Never again! I paid $1,667 in extra fees! Before an individual can bid on a car, you have to first sign up with a third party broker and pay their fee. Copart gives you a list of brokers to choose from. I figured they were all the same, so I chose one, (eRepairables) and paid their $200 fee with my credit card. Once I was then in their system, I read that in order to bid on a car more than a $1000, you have to send them a bank wire, that takes 24-48 hours for them to process! In the meantime, I wanted to bid on a vehicle in a few hours, so after searching other brokers, I found one (autobidmasters) that would allow me to bid on a car up to $6K by placing that hold on my credit card, so I signed up with them for their $150 fee. I called eRepairables to cancel my order with them, and was told Id only get a 50% refund. After signing up with the new broker, and going through all the hoops with Copart, I was now ready to bid on the hail-damaged truck I had my eye on this past Wednesday. I kept clicking bid now but a pop up box said you are not authorized to bid in this auction I called Copart and they said you have to call the broker, so I called the broker, and they went online and couldnt figure out what the problem was so they just asked me what was the maximum amount I was willing to bid on the truck. I told them $6,000, as the truck probably wasnt worth more than that anyway according to Kelly Blue Book. They said OK, well place bids for you up to that amount. I ended up with the winning bid on truck which was $5300, so I was excited, and thought I got it at a good price. What I didnt realize, was all the other fees that I would be charged! There was a Copart auction fee in the amount of $613, a transaction fee in the amount of $318, a membership fee of $100, a documentation fee of $80, and a delivery fee of $386 to transport the truck 50 miles to my house (by easyhaul) because its against their policy for buyers to drive their vehicles off of the lot! And guess what else? Payment would still have to be sent to Copart by bank wire, as its against their policy for buyers to show up on their yard with funds! So including the $20 bank wire charge, the total extra fees I paid were $1,667, so the $5,300 winning bid on the truck ended up costing me $6,967! What a racket! If that wasnt bad enough, my truck was supposed to be delivered on Friday around 6pm, but when I called the hauler at 7pm, he said he wasnt given the right documentation from the broker, so the yard wouldnt allow him access to pick up my truck, and since it was after closing hours, I would now have to wait until Monday to re-schedule the delivery! I called today, (Monday) and another hauler was dispatched to deliver my truck this evening, so hopefully it arrives tonight! All in all it has been a nightmarish experience, and I wanted to warn others what they would be in for in going this route. Sadly, Im sure I could have found a similar truck from a private seller on craigslist for around $5,000, saving me $2000, and would have been able to test drive it, and have a mechanic check it out, etc..so Ive learned my lesson....never again!Update: My truck finally arrived at 8:30pm Monday night. The hauler gave me a receipt to sign, and was leaving when I asked him where the title and other paperwork on the truck was. He said he didnt know anything about the paperwork, as his job was just to deliver the vehicle. Meanwhile, the truck had a cracked windshield, and a missing brake light. I call Copart on Tuesday about my title...they tell me to call the broker, and the broker tells me they are FedExing my title and I will have it by Friday! I tell them that with all the fees they charge they should at least overnight titles to people. They explain that if I want it overnighted, then thats an additional $20 charge. I agree to pay the extra, and am waiting on the title. Like I said before....never again!

If I could have written a review with no stars I would have. Worst customer service, rude and uneducated employees. Worst experience! I look forward to never working with this company again.

My car was towed here after it was totaled up in Denver. I sent my brother to retrieve my CDs out of the changer in the trunk as well as some tools I had in there. When he arrived there was no office that he could see, and he drove on the lot with no security what so ever. In addition to their lack of security he found that all my stuff had been stolen(no surprise there). The car was unlocked just sitting there for anyone to walk up and take whatever they please.If your car gets sent here following an accident make sure you get all your stuff out of it before it enters their lot. They will let stuff get stolen off of the car, and then tell you to follow up with your insurance company to make you whole for their negligence. A company like this that claims no responsibility for their negligence shouldnt be in business. Shame on you Copart!

Totally awesome. Tyler is an awesome dude.

Really bad service, they lost the key for the car and when we call them they say KEY IS NOT WARRANTED!!!!! AND I HAVE PICTURES FROM CAR WHERE IT SAY ENGINE ON!!!!!the problem is they are not oil organized and customer pays for their mistakes. I have to pay $250.00 for another key and with sorry or the management will know about it its not the solution.I THINK THEY SHIELD PAY FOR THE KEY!!!! PLUS THE GUY DRIVING THE LOADER IS NOTHING NICE

To bad you need a dealers license in order to action from there.

Horrible customer service. Unbelievably Slow!

The guys at this place are cool and very helpful.

Security fence is now beefed up and privacy guard on the fence too (as of March 6, 2016 weekend). I dislike it myself as I was used to being able to see what cars to bid on thru the fence after hours... as often pictures on the website have too much shadow, glare or even snow... that hides too much body damage to make an informed purchase. But I guess there are always after hour thieves that make it all worse for the honest folks- hence the fence. Prices are great.. but you have to buy thru a broker in Colorado. Good folks overall if they always try to remember to keep the buying customers wanting cars for parts/ repair/ etc. as their priority. They seem to be too big to care too much in Denver. ..Nickle and dimeing you if you buy it now pay up in under 3 days or face more fines. Be ready to wait a couple hours anyday/anytime in denver to get your car forklifted to ya. (also..Saturdays included as a day to pay.. .so watch it). Jason and the gang in Colorado springs have been very helpful and friendly though! Much better dealing in the springs.

Keep go on winters dr 600 ft second gate on leftOffice under constructionFast. Service and loadingThanks

Very helpful for first time buyer

Why dont keep cars that you want them and not to show them on auction? Some cars keys are hidden or stolen especially in Wooten whearhose.

Its huge, organized

Employees were so professionals but no vending machine available, so everyone should bring whatever needed during the hot weather and during the cars to be pulled out

Won an auction, but seller wanted more. How is that even legal?

As a company it is okay at its job. The buying process can be pretty tedious though.

I purchase a hail damaged car for less than $2,000 and it works. A 2010 Chrysler Sebring 2

Lazy employees took 5 hours to load my truck fork lift operator only helped only after I agreed to buy them a 30 dollar pizza from pizza hut

Good place to get used cars

I called to get my vehicle released and the customer service on the phone was horrid! Please do not use this lot!

I buy cars from here all the time today was the worst experience ever, got there at 415 waited in line got to counter at 432 and they wouldnt allow me to get vehicle due to they stop loading at 430, like really I been waiting in line

Dont bother- cant buy a car without paying a broker $400!!

Sucks they closed the dog track for a crappy auto auction.

They had me wait 2 hours when i was on a tight schedule, wanted me to tow off a car they said was drivable, it only had hail damage, but eventually they did the right thing.

4 h to load 3 Cars !!!

Front desk is really slow. They need help. More front desk staff please

This place was short on staff or employees. Also I dislike the fact you cant even bid on a vehicle with a salvage title without a broker. Apparently they do things differently in Texas.

Helpful people.

Disorganized but great deals!

Very helpful

Bad bad bad

Very helpful

Awful yard layout

Muy mal trabajo de las asistentes, tuve q dormir colorado,incluso llegue 20 minutos antes del horario de cierre y aún así no me despacho el carro.

Terrible service rude and despicable people .. bad character of the ladies who are at the counter, they yell at those who enter when it is their job to attend well.

Excellent service and speed