I have been with Standard Insurance for over 6 years and they are simply great. Not only will they save you money and piece of mind, but they are very courteous and professional to deal with especially Kim who I talk to most of the time. They always work with me when I need to make any changes to my policy. I highly recommend Standard Insurance!

Our experience with Standard Insurance has been wonderful. The staff is genuine and really want to provide you with the best service. We are saving close to $2000 a year(on home owners and auto insurance 😳) by switching to Standard!!! We are very appreciative. My husband and I highly recommend their services for Home and Auto.

Ive been insured with standard for a long time. Still the best rates Ive ever had. And even when I went through an accident, they jumped through hoops to help me. Working specifically with Erich McFadden was fantastic. Hes friendly, knowledgeable and got the changes I needed handled so quickly! Ive recommended them multiple times.

My sister was using Standard, and sang their praises to me, so i checked them out.I couldnt be happier with Standard Insurance Agency. I just saved slightly over half the price for the exact same level of full coverage insurance for a 2016 Honda CR-V that I had been paying Progressive Auto for. The agent I worked with, Ricardo Cardenas, was completely knowledgeable about all the aspects of the coverage options, and able and willing to explain everything logically and well. I trust what people say when what they say makes actual sense, and when Ricardo says something, it actually makes sense. Its rare to find his level of competence, combined with someone very nice to work with.I also enjoyed and appreciated the professionalism and nice personality of Wayne Shepard, the branch manager.Candidly, I would have been content with just getting a Good product at a great price. But ti was also very enjoyable because of all the nice folks there.Standard has earned my highest praise and recommendation - and Im not easy to please.

I am so happy a friend referred me to Standard! They saved me so much money, literally over $100 a month from the lowest quote I received recently.Elizabeth and Shane are amazing! Both very responsive, knowledgeable, and the perfect blend of professional and down to earth!

Awesome!!! 5 STARS PLUSWondered if my family could save money so I solicited several companies without success. Saw a commercial for Standard and said who? That who, turned out to be the best, most informative conversation I have had in a long time as a consumer.Ultimately we saved a substantial amount without sacrificing coverage. Our true needs were met and we are blessed to have had this opportunity.Thank you Standard!!!

Been with them for three years now and they have been very good. Initially I was disappointed that they didnt offer rental insurance but you work around that and keep moving. They always answer when I call and have the answers I need to point me in the right direction.

I recommend this company to everyone looking for great customer service, awesome pricing (I have 2 teen drivers!) and fast legal services for when you have an accident. Do not think twice, Standard is the BEST!

Best prices, best people. Easy to get things taken care of when accidents happen or changes arise.

Michelle was Wonderful. I called her yesterday inquiring about my account and advised that Allstate was wanting to give me a quote. She asked if I wouldnt mind her taking a look see at my policy and premium and see that she could do. She reached out to me this afternoon with a new rate of +$40 per month lower than my current monthly premium. I am over the moon grateful! EVERY time I contact Standard Insurance, even if just to update my address or ask a question, their staff is ALWAYS professional, kind, and enjoyable to chat with. I have recommended Standard Insurance to family and friends and will continue to do so. Thanks Michelle for your hard work and making my day even better!!!

Kimberly Colwell assisted me with adding another vehicle to my policy. Her great personality had me from Hello. I didnt realize I had been a customer for 13 yrs with Standard and Kimberly made me feel like it was my birthday!! Not only that but I received some great discounts because of my loyalty and driving record. Looking forward to more great years with Standard!!

Cody from Standard called and left a very detailed voice message letting me know that since we added our homeowners insurance and since I’d been with them for over 5 years that they had reduced my car insurance premium by $25 dollars a month and that he was going to try and get me more discounts since I’ve had a good driving record. I then received an email that my monthly insurance premium had dropped another $30....I was SHOCKED. Thanks Cody, what excellent customer service. I appreciate you.

I just called to see if I could get my insurance lower since wasnt driving that much. To my surprise, I was well pleased. I was only expecting a few dollars change but it was cut in 1/2. What a blessing. A wonderful company to be with. I wouldnt go anywhere else. The person I talked with was so nice Kim

All of my dealings with Standard have been very pleasant. Since I first became affiliated with Standard Insurance, Ive moved and purchased a new vehicle. Both instances have been handled with the utmost courtesy and professionalism. Michelle Mullen helped me today when I needed to remove my old vehicle and add the new one. She was informative, professional, speedy and very friendly. Thank you.

Standard has always been great to work with - Kim is very caring and expedient - would recommend them to anyone!

I just called Standard Insurance to make a change to my Auto Policy and Donna Swisher assisted me. I dreaded having to add a vehicle because it is a fairly new vehicle and a luxury model. I just knew my monthly payment was going to go up. To my surprise Donna was able to lower my monthly payment. She is great! I cant be happier. She was patient, courteous and very quick to respond to my need. Im happy to continue doing business with Standard Insurance. Thank you Donna!

I have been shopping around for a while for new auto and home insurance. Standard Insurance rates are GREAT! Elizabeth Dietz was very professional and courteous when helping me get my policies started. She helped me get everything done in less than an hour. Also, I had the pleasure of being helped by Lynnette Holley. She was so helpful and encouraging! I cant say enough good things about my experience so far! I would highly recommend this Insurance company! They are friendly, personable and affordable!

I’ve been with Standard for many years and have always been well taken care of. They are friendly and professional. 😊

I have been signed up for a few months now, I have not had to file any claims but customer service has been excellent, and the price is awesome for our budget.

Austin and Ben answered my questions and helped me get my Insurance in order. Thank you both for your help and for keeping us safe!

I love this place, been with them for seven years, never had any issues.Excellent customer service, I spoke with Kim Colwell this morning she was very professional and answered every question and took care of everything in a very short time, plus I received the best discount. I went from paying 78.00 a month to 41.00 full coverage on my mini cooper. I will never change insurance companies.Thank You Standard.

Weve been customers with Standard for 12 years! Every single time I call, Im met with professionalism, knowledge of products and patience. Kimberly Colwell helped me with adding my 18 year old son onto my policy and ensured the price was less than having him on his own stand alone policy. She took the time to explain the price difference and was very friendly and professional. Ive had multiple cars insured, 2 different houses insured through Standard and recommend them to all my friends.

Michelle Mullen made my experience so great when changing my policy due to buying a new vehicle. She was kind and very communicative and I appreciate that so much. Very happy with this insurance and the people who represent it.

Michelle was so very helpful! I contacted Standard to add my son and an additional car to our current policy and we had all business taken care of with in 24 hours.Very Nice, Very Courteous, Very Helpful.

Wow they were So helpful with our dealings with another insurance company and helped us Way more than Allstate, who the person who was at fault, carried them for they’re auto. Honestly if it wasn’t for Rebecca and Debbie we still wouldn’t have had it resolved. I love this insurance company I have Great rates for my Auto! You guys are awesome, Thank You So Much! I would also like to give a thank you to Eric McFadden who got us an Awesome FULL coverage rate to our new vehicle thank you All so very much... They are the BEST!😊

Had a mother insurance company that was over charging us and talk to us like we are crazy. From the 1st day talking too Standard Insurance has been awesome. Im so glad were switching too them. Kelsey my agent and Kim calling me today. Were switching everything car, house and anything else they take. I highly recommend you look and see if they can save you some money 💰. Switch too Standard Insurance

I recently had to change my policy to a newly purchased vehicle. I had the pleasure of working with Kim Colwell. She was extremely helpful and the experience could not have gone better! I have been with Standard for 5 years now, and I would highly recommend them to anyone. Doing business with them has always been easy and efficient. A few years ago my vehicle was backed into by someone in a parking lot. The claim process was easy and they took care of everything. Do yourself a favor, and consider Standard when looking for insurance.

I have been with Standard Insurance for 11 years. They have great service coupled with a great value. Their people are great and the smiles radiate through the phone.

I gave them a call to update my policy and within minutes it was updated at almost no cost. Jeremy worked quick and was extremely helpful and friendly.

I was with one of the big national insurance companies for 12 years with no accidents or tickets. I got into ONE not at fault accident and they jacked our premiums up almost double. Standard Insurance quoted us LESS than we were even before the accident—and that was even knowing we had just been in an accident. I haven’t experienced the claims process yet because I just got them, but there’s no way they could be worse than the people at my last company.

I have been a customer for the last 10 years, recently I had to make a change to my policy, I was lucky to get Kimberly Colwell respond to my call. Once I gave her my information, the first thing she said was thank you for being a customer for the last 10 years, this is the first time I have been acknowledged in this way with this company. Kimberly was so helpful, friendly, informative and very professional. Thank you Kimberly for helping me, very much appreciated! Merry Christmas!

I have been with them about 2.5 years and any time I have called, they addressed the issue/question quickly. Shelly Latimer has been especially helpful and quick to respond to my requests. Like all insurance companies, they have some pros and cons but have been good to me so far. Would like to see them give additional discounts for home security systems though.

Great customer service always a quick reply and ready to answer any question!

I have been with them for years. I recently purchased homeowners insurance through them at a much more reasonable rate than other quotes. As a result, my auto insurance was cut in half! Thank you, Standard Insurance!

I’m not really sure why all the bad reviews.I’ve had the for over 6 years with no issues. Two accidents later (one my fault and one not at fault) and they still beat the competition by a mile.I will say they do need to improve responsiveness a bit but not a deal breaker. At the end of the day, they’re an insurance company out to make money. Business is business. I always advice people to ALWAYS buy gap insurance and always hire a lawyer.Over all a reputable business for bare bones insurance that’s pays out.

Great rates, service and value!

Lisa McKnight, has been very professional, courteous, Knowledgeable, professional in handling this particular claim. I have been put at ease with this young lady. Congratulation Standard you will always have my business, because of employees like Lisa. Hats off to Ms. Lisa McKnight for a job well done.

Shane Mize and Jeremy Harris are awesome! They went out of their way to make sure I saved money and were very professional! 5 stars is not enough!

Want An Insurance Advocate? Call Donna Swisher! I have a CONFESSION, Im old! Ive had many different policies with many different companies and it seems they are all the same. I am faithful with my premium and the moment I need them, their MO is to delay, delay, delay, and finally deny. However, this was not my customer service experience with Donna Swisher and Standard. Donna is extremely competent and very fast!!!! After working with Donna, it feels like the good ol days, when I felt not only insured, but that I had an ADVOCATE working on my behalf. Donna, for all of your unrecognized work, Thank You.

I have been a customer with Standard for years. Always professional, helpful and kind. The claims process is fast and reliable.

ABSOLUTE BEST INSURANCE COMPANY!!! Almost 3 years ago I switched from the Company I had been with for almost 10 years because they were not willing to come down in price at all. I called Standard and they cut my policy cost by over 50%!!! Today I had the privilege of adding our new home to our policy which included an additional discount on our Auto Policies. Kimberly Cowell was AN ABSOLUTE PLEASURE to work with. Jokingly I asked if they had a Broke Dad Discount? She giggled and obviously stated that was not a thing but then put me on hold and came back somehow with an additional discount off my sons insurance. If that was not enough, Kimberly then CALLED ME BACK after our transaction was complete and asked me a few additional questions that resulted in even more discounts.Not only is Standard the most reasonable priced insurance I have found, but Kimberly has to be THE SWEETEST PERSON I HAVE EVER DONE BUSINESS WITH!Great Job Standard!

When I called Standard Insurance the agents were friendly, professional and very helpful. They answered my questions and I was satisfied with their service. I signed up for coverage right away at a great value!

1. THEY ANSWERED MY CALL IN PERSON.2. IN LESS THAN 10 MINUTES I HAD A CLEAR CUT PRICE . IN LESS THAN 20 MINUTES I WAS DONE. WITH EVERYTHING NEW POLICY WITH FULL EXPLANATION OF COVERAGE. COMPARABLE PRICES FRIENDLY AGENT

Kim was great at helping me with my auto policy. Appreciate the through review which enabled me to qualify for an additional discount. Very grateful!

Kim has always treated me so well, she is always interested in helping me save money instead of putting her business first. As a customer, I appreciate that and that is the reason I remain a loyal customer.

Good rates. Ive been with them 26 yrs. Ive had 2 claims quick service. Polite people to deal with.

Have always done us right. Totalled one vehicle by hitting a deer and was more concerned about me than the car. Great service and easy to do business with.

Standard has been my choice of auto insurance providers for about 5 years now. They are always professional, not pushy, and very concerned about the needs of their clients. Elizabeth and Lynnette are great and easy to work with.

Michelle was very helpful when adding a new car to my policy. Ive been with Standard Insurance for 10+ years. Thank you.

I need to make a change to my Standard policy and the agent who helped me, Gina Coluzzo, was great. She got in touch with me immediately every step of the way and got the job done, even waived the change policy fee. I am super impressed.

Rachel was the best, give me the rate I was looking for, lower than anybody I qouted. She was very professional, and her team took care of everything. Would recommend anybody an everybody to check there rates and make the difference...... Thank you Rachel for your help....

We havent dealt with them directly, yet. But through our agent, the process was good.

I ah e need with Standard for over 10 years. I have had nothing but a great experience. They have great prices that fits my budget. I will not go back to a national insurance company again.

Very excited about my new insurance. Wish I would have switched sooner could have been saving money longer. Thanks Sam Bevell for all youve done.

Rachel and Shelly very nice and easy to talk with. 5 stars for them both!!

I love this insurance company. Everyone is friendly and professional. We’ve been with this insurance company for about 3 years now.

Great service from Elizabeth setting me up and then Lynnette for bringing it home!!! Wish I had done this a long time ago. I will send everyone to Standard.

They have great customer service! My needs have been met every time I have needed them!

They literally cancelled my insurance due to False information. Yet the man I spoke with did not go into detail with me about a claim that had been reported against me. He said he would email it to me and never did. Next thing I know, my insurance is cancelled. I thought it was weird he was emailing me instead of giving me details over the phone but I figured thats how they do things there. I called to make sure this wasnt incorrect and the lady verifies it is. I didnt ask her any questions, at this point Ill just find me a new insurance company that isnt so old school. Gotta wait for a damn letter to arrive in the mail to know what goes on with my account because their online services sucks!

All around 5 star service.Beats any other co.

Great quality customer service!! I went from paying $440 with my old company for full coverage with 3 cars to now paying $150 per month for the SAME EXACT COVERAGE with Standard!!!!! I still can’t believe it!!!!

Gene Youngs Standard Insurance Agency on Precinct Line Rd. Colleyville, TX; is a wonderful agency with employees who not only give you Steller customer service but go above and beyond to make sure their policy holders are taken care of. I was assisted by Kimberly Colwell who helped me out with suggestions of lowering my payments as well as detailed explanations on each product that fit my situation and wallet on a go forward basis. Before releasing the call Kim made sure I understood each product and how it worked and put the changes in force immediately. So if you looking for an Awesome insurance company and very professional agency give Standard Insurance agency a call.

Very friendly and knowledgeable and I received the best customer service from them along with an amazing rate!

HONEST REVIEW!!I’m a Male under 25 years old. I have about 5 traffic violations on my record. (No wrecks) And I pay 182$ a month for my insurance. I do not own my vehicle. I make payments each month. I honestly can’t believe the price for the situation I’m in. For us Men under 25 with a new car we make payments on. It’s pretty impossible to get insurance coverage for less than 280$ or more a month. After me and my parents decided Standard Insurance was the cheapest place to go. We called and got everything set up. I was covered and had Documents emailed to me stating my vehicle was covered in about 4 hours or less. It was fast and easy and cheap. But now we get to the flaws of this insurance. I’m still young and this is the first time I’ve had my own insurance on my car. But about a week and a few days after I was supposedly covered. I got pulled over for speeding (entrapment 100%) and I showed the officer my emailed documents stating I was covered. The Reason I had to show him the emails was because he ran my license plate and it showed that I was not covered by any insurance company since may. IT WAS THE BEGINNING OF SEPTEMBER. My auto insurance was said to be in effect as of AUG. 21st 2020. That was very alarming to me and I was glad I had the emails or I would have gotten a huge ticket and would have to fight it in court. On top of this, there is no app for this insurance company and it is very hard/Confusing to set up auto pay. It’s 2020 almost 2021. Auto Draft Payments are easy and what most people are looking for. But the way the website is made is awful. I tried setting up auto draft for my next payment in October. And I’m not ever sure if it went through and is going to come out as it says. Also the Documents you will receive state that the auto insurance you are receiving is by Old American County Mutual Fire Insurance. This is confusing and kind of alarming to me as I’ve never heard of this company, not even from the representative that help set up my insurance. The Rep I talked to was nice and answered my questions and responded to emails in a timely manner.Overall: This Company seems very Sketchy. The Price is EXTREMELY CHEAP and you can have coverage almost immediately. But there is a lot of things that do not make sense about it, and leave you confused on what company you are doing business with.

Spoke with Richard Cardenas, very friendly, very attentive to our needs and responsive.

Standard Insurance is a wonderful company and they are all very professional and knowledgeable!!

First time to put claim in but from day one of getting this policy these are very professional people. I mean they are just so well mannered on how they deal with you. No hateful attitude. Honest feeling you get from them. Wish I had gotten this insurance long time ago as much as I saw their commercials on tv. Never have I had an insurance talk yo me like an individual and not just another client.

They even emailed me back because they found an extra discount they could give us on our auto insurance.

Bought a new vehicle 12/31/2020 and needed to get a copy of my existing policy but had forgotten to print out the new page upon renewal. Jon responded to a HELP email at 5:30pm that allowed me to drive my new truck home that night!!!

I have never dealt with an insurance that is so unprofessional like this one. One of their insured clients hit me, however this company claimed they are not liable for the claim because is their client words vs mine. If you get a professional person to actually come out and inspect and not theirs, you can clearly see who was at fault. The claim process was an actually nightmare. Customer service was terrible and the adjuster was rude and unprofessional. This is what happens when you opt for cheap insurance. I always advised friends and family to always get the best company possible so that the other person can get taken care of. This is a huge inconvenience for me because of what Standard Insurance. I will bring this forward to the Texas State of Insurance.

Great prices, good service, no complaints!

Michelle Mullen helped us transfer our policy from our old car to our new car and lowered our insurance on top of that. Thank you Michelle for your services

Ripped my family off on insurance. Overcharged us for ONE small SUV that is old. Sick of hearing your commercials on how everyone got good deals but us. Liars. Now were a FORMER customer. Will look elsewhere with a better deal.

Not so great

I changed from Allstate to Standard because of price. You pay for what you get. I reported a hit and run 2 weeks ago. They surveyed my car and nothing since. Had it been Allstate...my claim would have been paid by now. Allstate is pretty costly but efficient.

Great customer service whether Im in the office or on the phone.

They have the best insurance rate hands down that you can get anywhere I always get letters through the mail from other insurance company telling me they can save me money but cant even come close to how cheap it is

Beware! I cannot believe that they send a check to the policy holder to get the repairs done. After you get the check in your name and your lien holders name, you have to send the check to your lien holder to get endorsed and they will mail it back to you. Then you deposit the check to pay for the repairs out of your checking account less the deductible if you have one. If the repair shop estimates more repairs they have to barter with Standard to get the repairs paid. This is an old school process to protect Standard but inconvenience the customer. The Claims Adjuster, Jesse was unprofessional. He claims he’s been in the business for 20 years but was very impatient. I was trying to understand the process and he couldn’t care less about my customer experience. Please do your research and don’t work with these people. It’s not worth it if you ever actually need to file a claim. Jason Moss the supervisor is the only saving grace there. He is an angel and very kind! They need to all model after him.

Always a pleasure.Best insurance company ever

I had seen the Standard Insurance commercials on TV and decided to call for a quote on a brand new vehicle I purchased last weekend. I have an extremely busy schedule and little patience for things such as adjusting insurance, which always seem to be tedious and time consuming. Rachel honestly made all the difference, working with me quickly and efficiently and telling me exactly what she needed to get me set up. I was also pleasantly surprised that the insurance quote she gave me what half of what I was paying elsewhere.The switch was easier than I ever could have expected and Im confident thats due to Rachels knowledge and understanding of her job, and also her willingness to accommodate customers swiftly.I believe credit is due to people that are outstanding at what they do and they should be rewarded/acknowledged accordingly. Ive already told friends and family about what a great deal I received from Standard, and gave them Rachels direct contact information so they can also receive quality support from one of your most excellent employees.

The worst insurance company. The adjustor I dealt with was rude and unprofessional. Also this company has very low coverage. They were going to only reimburse 40 dollars for a towing service that cost me 160 dollars. Im so glad I moved to Root insurance

When I first joined Standard they were great. However, lately I have found they have been completely non chalant and they move with no sense of urgency after I filed a claim with them . I have had to call several times to get anything done . I found out after having another individual review my policy that they did not provide me the coverage I was promised . This put me at a great risk for the past 3 years . When I brought this to the attention of a manager, she did absolutely nothing to resolve the matter or to try and keep me as a customer . For a company that advertises on a Christian radio station they sure do not act Christian . I have taken my business to AllState and have already been treated ten times better. I will never recommend anyone join Standard nor will I ever do business with such a company ever again.

Worst experience ever....currently trying to resolve a claim and their phone lines are busy and have been all day. How does a major corporation not have someone to answer the phone? We cant even get someone to email back. Its been a month since the collision....and we are still waiting. My husband and I are at a loss at this point. Maybe if someone from standard sees this review they will get a receptionist to have someone answer the phone.

I’ve been dealing with this company since January of this year. Their insured hit my car and they have been dragging their feet to get ahold of their insured to even submit their statement. They do not provide updates about the status of the claim and there is no correspondence submitted unless you put in a complaint against them with Texas Dept Of Insurance (which I recommend to do). If you are hit by someone with this company GET A LAWYER or submit the claim through your insurance.

This is my first policy with this company. Standard dose not offer insurance for real world situations. They very slow to pay claims and do not offer car rental. This company has very poor customer service; when I would call to them to check on the status of my situation, it seems as though the front desk person was sleeping or eating. I had an accident on 08/06/2019; I called them immediately to explain what happened. They assigned me to Rebecca to handle my claim. An adjuster was out to look at my car within 10 business days and a check was sent to me about 5 days later. I took my car to the body shop right away. Rebecca said that everything that comes in office has a 24 hour processing time. The body shop was on top of getting things done. They sent an email for a supplement two different times because the adjusted continued to leave items off that needed repair. I continued to call Rebecca to see why things were taking so long. She was rude and condescending when I had questions and concerns. I was having to pay for a rental car myself which is very expensive. She didnt care at all and offered solutions to my questions or concerns. I had the body shop rep call after the second supplement email because I told him I wasnt getting anywhere. She was rude to him as well; she said the she had sent a screenshot of the check when she had not. I was CCd on both emails. No replies on both emails. The body shop had my car ready for pick up a few days, but Rebecca was not responding properly. This insurance company is cheap. So, if youre in a financial bind, I say call them. I will never do business with this insurance company again and currently looking new coverage. I have learned my lesson for going with a no-name budget insurance company. I did not pick up my car until 09/12/2019!!

Extremely disappointed with this insurance company. Never in my life have I experienced such poor insurance claim processes. I guess you get what you pay for. Stay away from this joke of a company. Signed.....soon to be a former client.

Ive never worked for a finer company. Ive worked for companies before who claimed to be Christian, but the owners and management really make us feel at home and like family. Its something Ive always wanted to experience in the workplace. As a company to work for, theres nowhere better.

My husband and I came here today to update his policy with them and add me with an SR -22 and temporary revoked license not only were we told it was not possible, which it is, but when the lady at the front desk called her manager to confirm they dont do that she was extremely rude call me his girlfriend or whatever after she had already been told we were married several time and I even offered up proof of marriage license. Im surprised they have any customer with that type of uneducated and rude behavior. We will be switching his insurance as well after the month paid for is over because this girlfriend or whatever, she wont be dealing with that crappie customer service ever again.

I love this ins company. My husband had a wreck and the claims adjuster worked to get us the most for our totalled vehicle. Our rates are low and I have never had issues with customer service.

Prices are extremely low! Everytime I go into the office they are so friendly. Payments can be done online so I rarely have to call. Ive gone with them for 3 years now and Im so thankful I decided to check them out! They have saved me hundreds of dollars every year!

Good customer service

We refer hundreds of people because we are in the real estate industry. Never again will we use Standard Insurance. Like the other reviewers - our cars and home got hit with hail. Not only worst customer service but the estimates were a joke. The experience other companies offer is far superior. Go with another company, the 5 star reviews are clearly fake. You can see by my profile I never give 1 star reviews. Congratulations Standard for ruining our weekend.

Friendly service, not always the best rates though.

Dealing with the lack of communication is draining, but the coverage is good.

The customer service is horrible. The lady in Hurst treated me badly because I had my children with me and the office is extremely unfit for children. And she was rude because I put N/A on the insurance form and apparently am supposed to know their policies on their forms. All this after telling her its been a rough day. Im really sad that theyre playing Christian radio because this place does not show the love of Christ.

I will never use this Insurance company again, nor will we ever refer anyone to this company. After my car got hit we had the worst Customer experience our claim handler was Russel he was rude to say the least. We switched companies after the accident and never looked back. They have great monthly prices. You get what you pay for beware dont file a claim under your Insurance if you have them. It will ruin your impression of their service. Wish I could give them a ZERO.

I was rear ended on March 13th on 635. The person that hit me was insured by Standard Insurance and I got her info and contacted Standard immediately. I completed all requirements and the adjustor came out the following Monday and was very nice and let me know that someone would be in touch with me within the week. I never heard from anyone and began calling the office to check on my claim. I was told someone would be back with me on Friday, April 12th. I never heard from anyone so I called today April 15th which is one month since the accident. I was hung up on and was told that they cannot reach their client so therefore they will not process the claim until they can reach them. I feel that they did not communicate with me through the process and did not advise me of the fact that they had not reached their client until today and that they will not move forward until they do and if they dont, then I have to contact my agent and get it handled through my insurance. Very poor service from the claims office and I was treated with disrespect. Confusing to me that it is required by law to carry liability insurance and they are taking her premium payments but because she is not returning their calls - I have to be out my deductible, etc. Their level of professionalism and lack of communicating with me has been very disappointing and the fact that the attitude is that Im just out of luck. I would give a zero star if it was available.

Company may seem great at first but once you file a claim they are horrible to work with. No sense of urgency and they act like they don’t care. I’m going back to Geico.

A lot of lip service to get you to pay more. I cancel my insurance with in a week. Not a happy camper.

Whats a cheap insurance company but they also treat you cheap