My husband and I want to give a shout-out to a Lowe’s employee named LANDON, who went out of his way today to provide my husband with excellent customer care. My husband parked his truck pretty far from the nearest cart rack and when Landon saw him start to make his way across the parking lot to return the cart, Landon ran across the parking lot to take the cart from my husband and see if he could assist my husband with anything else. Thank you, Landon. It’s so nice to interact with people who prioritize meeting the needs of customers and are willing to offer a helping hand.

Spent time getting prices for our new marble floor for the bath. And FREE for someone to come out to quote install. Thanks FLOOR& DECOR. I feel repeat business in my future.

The Lowe’s management team in College Station TX is the absolute best I have ever met! From the time that we were trying to buy a large item and deliver into our house, Scott (store manager) and Aurelio (manager) helped us through the entire process. They personally committed to helping deliver a 1000 pound item. I was amazed that they asked if they could come to our house in advance and survey before delivery. Then, Scott and Aurelio returned to our house for the delivery. Both of them, Jacob (from Lake Jackson), and one other gentlemen (I am so sorry that I cannot remember his name) maneuvered the large object using a pallet jack into my home. Awesome customer service!! I am so impressed and highly recommend this store, their management team, and helpers. I recommend everyone buy all of their needs from this particular Lowe’s store. BEST IN CLASS!!!!

Went today for my job saw a 43.00 leaf blower that just said craftsman 2 cycle leaf blower. After paying I realized they charged me 99.00. Went to customer service desk first things they said is they dont price match and a customer must have put it in the wrong spot. However I have a picture of the display it had 2 different models in the display B200 B210 my was a B210. They sent someone to find the 43.00 that person disappeared which makes me believe they figured out they made a mistake and didnt want to admit it. I have pictures of the display and my receipts so avoid this place if you dont want to get ripped off and treated like garbage. They have terrible customer service skills and even more so when you have proof they are wrong.

Always have what we need… except today. College town in August, students moving in and not one place in town has shower curtain rods for less then 50 bucks lol

Love Lowes. Great prices and selection.

Great place for all home improvement projects. Needs work on Associates with GOOD Customer service training.

Had to place an emergent appliance order over the phone. The woman who placed my order was incredibly helpful and had exceptional customer service. She even called to follow up regarding delivery instructions. Appliances were delivered and installed quickly (within two days of order). Would order from this location again.

It was a good visit. I was able to walk around a daydream able future projects. Just the right amount of interaction from the staff to not feel pressured by the staff as not to kill off the creative juices 😉

I have to say I bought some cinnamon basil from Lowes 4 years ago and it keeps coming back even with the cold and it doesnt matter it comes back and makes more theyre meant to stay same thing for spearmint and green leaf basil pretty awesome Lowes pretty awesome. No Greenhouse out in the open it gets shade and sunlight. Water thats it also I dont know if it means anything to people but seems like the Flowmasters and the little rubber grommets and flat for your toilet. Lasting longer than Walmart and Home Depot just putting it out there. Just my opinion thanks lowe,s

I frequent this Lowes because of its proximity to my home. It is always so clean! I love bringing my dog here (theyre nice-dog-friendly) and its perfect for training him. Hes not a service animal, so I cant bring him in most places. Lowes is the perfect place to train him to be good while Im shopping.They almost always have exactly what I need, and their app is super easy to use. It tells me which aisle things should be found, and its always been right so far!Customer service is also really nice. We needed to return a few items after receiving them from our wedding, and it was extremely easy even though we didnt have our receipts. They were able to find it based on phone numbers, which really helped.I highly recommend this location.

Sure Lowes is convenient and has most things you need for jobs..Keep an eye on their prices sometimes you can find and do better at Walmart..

I had an issue with a power tool and received excellent service from Jimmie in the tools department 👍🏽

Good shopping experience. Bathrooms were clean. Helpful staff.

They have lots to choose from, but the workers arent nice or helpful.

I got to say this Lowes is nice clean and in order the staff is friendly .

I couldnt find anybody to help me and when I could they could not find it or anything I asked I was also out outside looking for some dark they had on sale I had to show them the picture on the big sign out in front of the whole business they still couldnt find it finally I asked somebody are they found somebody else to ask he couldnt find it that well I guess were just sold out these people couldnt find anything you asked for in the store I dont know what they were even doing there what a and this was all ikey also I went looking for a key the computer said they had to but they couldnt find it take about 45 minutes this place was an absolute wreck

We went to get some flooring and Daulton was so helpful and knowledgeable of everything we needed! Great customer service! Very impressed with him!!! Would of gave 10 stars!!!

Sometimes hard to find help looking for things but overall great service

Our favorite go-to place for all our home improvement needs. Partly because of location, but they carry almost anything we could need. Staff are friendly and helpful!

This is my neighborhood store. Easy to get to. Good service. Always an experience with good results.

I have not had a better experience when dealing with appliances. But I have had the worst experience dealing with their carpet installers. After being rescheduled twice (one of which was the morning of), they no called no showed on the third time. Then randomly showed up the next day after I called customer service to complain. I thought Lowes fixed the problem, but they only made it worse. The demo crews came in and left our house and driveway a mess and oil leaked from their truck all over the drive. Then found out that they never scheduled the carpet install, just the demo. So now I dont have any floors in the house and they cant schedule me for carpet for another week. Overall, a horrible experience. Use a local contractor, dont bother with lowes. The appearance of convenience will soon prove wrong.

Where do I start. The flooring dept. oh goodness. We easily ordered our carpet through Marylin. We ordered wood floors and carpet a MONTH in advance. We came from out of state to help our daughter redo flooring.Getting it installed was a nightmare. The installers showed up with 10 minutes to spare in the window of time, worked 45 minutes and left for two hours, came back and took forever to install flooring. Would not work with us to do the carpet. We had to wait three more days to get carpet installed. The day they were to show, no carpet was installed. We were told the next day they would come. Nope, didnt happen again. The scheduler quit communicating with us. After day three of no carpet, we ask for our money back. John, the supervisor was extremely rude about having to refund $4,000. My husband went to pick up the receipt and John held the receipt above the desk and let it drop. We will never do business with Lowes and the flooring dept again. Went to Aggieland Carpet and perfect service. Was told they have had at least 10 customers dissatisfied with Lowes flooring over the past month. DONT USE!

Great store with what we generally need to keep our son and his home “between the ditches”.

As always nice and friendly with good service

Great place to shop for all your tool needs

I got mulch and the boys loaded it neatly so it was easy for me to unload.

It was really easy to find everything I needed and I had an amazing conversation with one of the employees here. I felt like everyone was really positive here. Plus they have veteran parking and not just disabled spaces. Awesome!

Good selection friendly staff

The website said they have 15 grills of the model I wanted. There three outside, sitting in the rain and all in dust. I asked for another one and the lady at the register snarled at me this is all they have. I said the website says there are 15, she asked a guy passing nearby and he said we have none in boxes. Then she continued with the attitude and mumbled I told you so. I said I dont want one in box, just one that has not been sitting outside for weeks. Turned out they have 10+ in the back and another staff member helped me with it.

Im not happy. I was basically ghosted by customer service reps. Hardly anyone was in there and there was only one person waiting to be loaded. No offers of help. Nobody asked, or even offered to get back with me. They kept walking back and forth past me. The very kind cashier apologized. It was not her fault. I was loading 15 cinder blocks that were stacked really high. No worries, I did it myself, and put them in my truck. I would have had better luck witnessing Santa Clause land in the parking lot, than having one of those guys help me.

This location is a good stop for me. They have what I need and I have not had a poor experience. The staff is always friendly. I recommend this location and will be back.

Kirby was great very friendly very helpful!

Great items & prices but zero customer service with plenty of employees around

Cashier does not scan similar products separately. Be careful. It could cost you dollars and time...literally minutes and minutes. Maybe they can retrain.

Go here if you have 2 hours to buy what should take 10-20 minutes. Never have cashiers! No one to help on the floor. It’s terrible

Good store location, i drive from the Navasota area..clean.... real organize

I love Lowes, period. I could walk around this store for hours, literally just browsing. The cashiers at this store are always very friendly.

Poor over night management, did not have a good experience with Jason.

I wish I could give 0 stars. Terrible communication skills, incompetent employees for a custom job. I can only blame myself for trusting a large chain store to provide personal service even when Im paying a premium for it. Pay more and use a local company for custom installations. Itll save you a lot of headaches.

Always find what I need and the staff are very helpful

Its ok...was close. I prefer Home Depot. Its easier to find help there and theyre more friendly.

Best customer service in town. You cant beat the Lowes Team!

Their current staff is wonderful. They are kind and go above and beyond to provide excellent service!

If you are doing a large project at home (now that you may be stuck there) that takes considerable planning and supplies I suggest you go to the contractor desk and see Aaron. He will save you time, money, and a few trips back for things you didnt plan for.

Customer support at this store was nice but they services they claim to offer are a joke, the associates don’t know anything about the section they are assigned to and the saws to cut wood and glass are always “broken”. A lame excuse to not help service. Home Depot is and will always be superior.

Great customer service. I dont recall one of the staff members name but he helped me pick the best shower head. He knew what I needed and it is exactly what I needed. Kudos 👍

Customer service is awesome!, I just wanna acknowledge Judy for helping me and my father look for pipes,couplings and other plumbing parts we needed after the worst winter storm Ive ever experienced

Had exactly what I wanted to raise grandsons bed. So he can play and sleep under it.

This is my favorite Lowe’s to attend, I love the garden center! Usually the staff is super helpful but I was struggling to get some of there attention. fortunately I met the most pleasant older woman I believe her name was Pam, she helped me so much and we had a lovely conversation, Excellent customer service.

How am I supposed to organize curbside pickup over the phone if no one answers the phone in garden or the curbside pu dept?

Found everything I needed.. Staff was extremely helpful..

Went to the store and found exactly what I needed.

The staff at this Loews went above and beyond to help me find what I was looking for. I will definitely be a returning customer. Thanks Loews team!

Great employees! Helpful and knowledgeable. I can even find things made in America there!

Always a quick and easy experience. Friendly people glad to help but they never hound you. Only complaint is honestly they could use a better selection on certain items.

Friendly people, and helpful!

ONE word - TERRIBLE!!!!!! always take so long to check out. it has to be the biggest joke - they have so many employees always running around but their checkout area never have enough ppl, only a few cash registers are open always, last time it took us 20+ mins to check out. horrible ! will defiantly be avoiding going here in the future.

Clean and everyone is so friendly

Lowes is just getting too expensive. Im taking my business to mccoys or.home depot

Tried to buy a cart full of lumber and plywood this afternoon. Wanted one sheet of plywood cut with their in house panel saw. Finally found someone to help only to be laughed at and told the saw is down but we can sell you one. I don’t know if he was trying to be funny or just a smart a$$. Not sure what this guy was thinking but certainly wasn’t apologetic . I have had good experiences with the garden center at this location but this is the 3rd bad experience with building materials. I am done with this location, guess it’s back to Home Depot or McCoys.

Employees were not very helpful, acted as though I was bothering them when I asked where something was

I got the help I needed, the parts I was looking for and was out of the store in less than 15 minutes. Three times in the same day!

We needed help, no one there to willing to help us

Had to ask two different people where two different thing were and both of them have me clear concise answers and were extremely nice about it. I dont use Lowes often but I may start.

We have been doing curbside every time we need anything from a large store lately. It has been a pretty easy pickup and payment process. Today at Lowe’s we didn’t notice our order hadn’t fully been set for pickup. Some of the items were shipped to our home I guess. When we arrived we only received one item at the store. Their employee Cassidy went in and checked over everything and offered assistance in getting the items that were in store to us and cancelling them from shipping to our home. So we can get done today what we had planned to accomplish. We are very thankful for your help Cassidy! Exceptional customer service.

Microwave purchased, its great.✔️ One of my customers is an employee, didnt work in lighting, both guys were very helpful in choosing over the sink kitchen light.Hard to find someone to help you in the whole store, assist buttons are where? No signs?

Best place to shop for your everyday home improvement needs!

Great.Found everything I needed in stock.

Lowes is always a great shopping experience.

Found everything needed at an affordable price. Cashier and other associates were very helpful!

I appreciate the employees who work here. I have found them to be knowledgeable and always willing to help. I had questions about a shower head and also a dishwasher. Both employees helped answer those questions and I purchased both items. Thanks for your continued support of our community.

Easy to find the right appliance for you and your home. Quite the selection!

Love going to Lowes! They have what we need, helpful and friendly staff, reasonable prices, and safety measures in place. Thank you!

First off I go to lowes alot. And generally have a decent experience. This time I went to buy a new mailbox. Well I found the one I wanted and took literally 20 or more minutes to get someone to get it down. The first person I found wouldnt get up to help. He pointed at another employee and said Ask him...hes just talking to another employee turns out the guy he was talking to was an employee on his day off. Basically pretending to be helping a customer to not be asked for help. Then I got my mailbox and proceeded to check out. Got to the car and looked at the receipt and it was almost 15 more than what it said on the shelf. Went back in and went to take a picture of the price and noticed the name was not the same as on my box. Went to customer service and stood there for 10 minutes without being acknowledged. Finally the customer service rep comes over and ask what my problem is. I explained I got that mailbox because of the look/price. But was charged more. Showed the picture and asked why the name was different. Was told they dont carry that one anymore and this one was new. I said but its labeled this price. She said well I was charged the actual price so there was nothing to be done. I told her to change the price on the shelf. And she said Yeah Ill get someone to do it then walked off. Waited around half an hour went and looked no change to the display. Pure Bait and Switch.....Ill keep my business to the Bryan location. Employees are much friendlier. Was charged $51 for something I thought was $38.

We had a busy shopping ordeal and everyone was great. Found all we need 3 carts full. Friendly helpful staff

GREAT!!! 5 STAR$!!!I needed 22- 2x4x12 treated, 9- 4x4x16, 3- 4x4x12 all treated lumber(heavy) and 27- 80lb. Bags of redi-crete, not one, but two very polite and cordial young and healthy men helped me load up my cart, then my trailer. Thanks and a shout out to Sam and Curt? I apologize if that 2nd name isnt correct. I was in and out pretty fast. Thank you, Lowes Home Improvement.

Clean and organized. Well staffed and easy to navigate with wide isles.

The young gentleman working in the door-and-frame department—with experience in carpentry and construction—was the best combination of knowledgeable and helpful. With exactly the right amount of detail, he instructed me how to install my door with a invaluable tip on customizing to fit my situation. Ive had similar experiences in plumbing with associates who were obviously skilled in that trade.

Always love lowes

Great place. I shop here all the time.

Have always loved this store, I love looking at the different varieties of home improvement items they sell. I got a bunch of garden tools and everything I needed to maintain our property.Of all things I couldn’t find a short screwdriver so I could change a part out in my truck. They only had long ones. I found it elsewhere eventually.

Went to the other DIY store and staff was pretty down, not helpful - complaining. Okay I get it theyre under duress.Whoa, what a difference at Lowes!! Staff was friendly, helpful - they were even subbing in different departments to assist shoppers!We were waited on by a very pleasant man named JD. He heard the page go out for electrical a few times and came to help us with our wire order. They dont get any better than JD. Huge thanks sgain JD, you made our day!!We did get in touch with the lone electrical team member, he assisted us with the remainder of our large order. He was also very nice. I missed getting his name.Also missed getting the name of the young man who loaded our vehicle. He was amazingly patient and friendly!!Love yall at Lowes!!

Clean lots of space to walk around

Plants were not in good shape and selection was very limited. Hoping just getting ready for spring plants.

Only been to the one in Bryan its great.

Lumber 50 dollars a sheet. Was getting for 16 dollars

Very fast and easy service I was in and out quick

Vast selection. Good prices

Sean M. In the appliances section was super helpful! He spent a lot of time explaining all the different options for the refrigerators and got me the right one needed for my new house. Add on the memorial day sales and you wont find a better place to shop. I would highly recommend this Lowes for appliances

Product not available at closest store had to drive over and 1 and 1/2 hours to pick up. But customer service was friendly.

We purchase locksets from Lowes and they told us they could rekey them to match our current keys. I have made a third trip to Lowes now in the last two weeks and each time they have no one available or with the experience to do this.

Be aware that this store does not enforce the mask mandate.

Friendly staff helped me to find what I was looking for! Thanks!

My visit was amazing! This woman associate helped me today in the sinks department. She knows her stuff. Awesome, she just appeared with my son, and we got the help we needed.Thanx again, I cant remember your name, but I remember the pleasant smile and fast service.

Great customer service

Do it yourself place to go any service part you need.

Always helpful and professional! So much better than Home Depot!!

Great customer service from the floor to the cashier.

I tried to return a Tufts and Needle mattress I had bought from Lowes at this store and was treated very rudely by the lady in the returns section. She initially refused to even look at the mattress despite the fact that I had a receipt clearly stating I could return it within 90 days for a full refund. Although I tried to explain the situation patiently she kept talking over me and making up rules like well have to charge you a $200 restocking fee or this mattress technically qualifies as an appliance so you only have 60 days to return it. I called the corporate help line for Lowes who backed me up that none of these things were true but I had to get a manager involved before they refunded me. The whole process could have taken 5 minutes but ended up taking almost an hour and all because one employee couldnt be bothered.