Staff with UBEO is always very helpful and quick response when I need assistance. Tech was knowledgeable on issue and fixed within minutes.
Great customer service. Top of the line equipment.
UBEO staff and technicians are very knowledgeable and friendly. They help quickly and efficiently.
UBEO is very responsive when we have an issue. Matt is very familiar with our office and our equipment and does an excellent job keeping us up and running! --- Kathy S.
Ubeo is the best! I love that I never have to worry about equipment that doesnt perform as I expect, because I use your equipment and Don takes SUCH good care of us! Thank you for being one less thing for me to stress about!
Tech took time going thru the printer and was shown samples of our concerns. He had the part in his truck and fixed out print quality problem immediately.
The prompt professional services was appreciated and of the highest quality. We know that we can depend on UBEO to satisfy our needs and service to their products.
My whole experience working with UBEO has made me such a fan, Ive already recommended UBEO to other cities!
The staff are always professional and polite. The technicians always know what they are doing and are just as courteous. I havent had any problems working with this company and appreciate their attentiveness to customer service.
You have a gem in Cindy Wells. She continues to follow up and make sure her customers are happy. Unlike other sales reps who you never see again after they sell you a machine. She is the reason you received our business. All technicians who have come to work on our machine have all been very professional and have always had our machine working great the same day.
Cindy Wells always stays on top of any issues, Don is always quick to get here and solves our problems with a great attitude.
Great communication from the time a call is put in and after the service is completed. We always receive a prompt and professional response to our service and supply requests. Great company to work with.
Our Tech. Mitch is awesome! Always gets our problems/answered solved, and if its something not related to tech but something else, he always finds the answer before he leaves, or lets us know if its after hes left!
Matt, Is always great!
Matt, our service guy, is the bomb-diggity! Always courteous, prompt and is willing to go the extra mile to get us up and running. When asked why or whats this, he always has time to answer the question and is knowledgeable about the products. I think he should receive a substantial raise!
Great customer service, always able to solve an issue and very helpful
No matter what the issue might be, you are always available to assist in a quick and professional manner. We are very happy with UBEO and hope to have a long professional relationship.
Rapid response and Great Service.I called in for service around 4:30, the help desk let me know a tech would call me back. In about five minutes, Enrique called and guided me through the Ubeo Team Viewer. He logged into the laptop that could not print and resolved the problem. Great Work Enrique!
Very friendly service, got the job done
Mitch is always very professional and helpful. He is nice enough to take the time and explain what the problem was that he fixed. The customer service is always top notch, from the phone call I make to open a ticket to when the service technician leaves. Thank you. You do a great job and I am very pleased.
Mitch was very prompt and took care of our printer issue in a timely manner.
The technician was available to install the printer via online. The response time was quick. He called several time to start the service however I was unavailable at that time. He left a detailed message via email with contact information. Contact was made at my convenience, the call was answered right away. The technician was professional during the process and made certain the install was functioning properly before the call was ended.
The Technician Mitch makes resolving our issues the easiest as possible. He is always very informative on what the issue is and how to potentially avoid repeat issues if possible. He is very knowledgeable. He understands that we have a high volume of printing and we always feel that he responds as quickly and efficiently as possible to our needs. He is the BEST!
The technician went above and beyond and was very friendly yet professional.
Customer care is awesome, and the onsite service is always quick.
The associate that assisted me with my problem was VERY patient and kind. Especially for someone like me, who is not technologically advanced!
From the Desk Team to Matt the technician, everyone is always so helpful and so nice.
Quick response time, accuracy of services, and thoroughness of service requests.
They have a quick response time and have great phone and in person customer service
Matt is our usual technician and we love him around here. He is so efficient & professional and a very kind person. Always fixes the problems we have.
In a time where customer service seems to be on the decline, UBEO exceeded my expectations. They were quick to respond to emails and were patient and kind even when I didnt know what I was talking about. Although a phone conversation took care of my problem, the care the whole team showed, has made me a loyal customer.
Very fast service. Keeps our machines rolling
Great service. I hate printers ... Im glad I can request service from UBEO online and get a professional tech onsite within a reasonable timeframe. These folks have always met or exceeded expectations.
Our Technician (and all the Techs) are very polite, courteous, hard working, and intelligent. I also like the way they work together to figure out the machines problem or to get the parts that are needed to get the machine up and running in a timely manner.
Phone call was quick and easy, sent someone out right away and problem was resolved easily. No problems at all
UBEO is the most professional company we have had the pleasure of working with for our printer/copier needs. They are always friendly and helpful!
Fast, kind, friendly, courteous and we appreciated the call regarding to his arrival.
Our account manager, Cindy and technician, Don are always very courteous and helpful.
Wonderful fast and nice staff
The gentleman who helped me went above and beyond to fix my issue and even offered 2 additions suggestions for items up that benefited our facility. Thanks!!
Every time I call with an issue, someone always comes out and takes care of it immediately!
Mitch Jordan is always out here to attend to our needs quickly, he always explains what the problem was and how it was solved.
Very fast, respectful and helpful!
Fast and friendly...and knowledgeable!
Every time I call with a problem, it is worked out in the same business day or less than 24 hours.
Awesome!!