I give only one star because the guy was a bit nice. But he told me I would be getting something nice and gave me two options which were both not nice cars. The car made a lot of noises and had a nasty strong scent that faded away on the third day. The car was so disgusting that I legit wrapped up everything I touched in the car. From the steering wheel, to the seat. The trunk was the cleanest part of the car. I was in complete disgust and very disappointed. The locks also didnβt work but every time I started the car, all the locks would come up. So I had to lock them one by one which was very inconvenient and a hassle. Itβs as if they just got the car from the junk yard and gave it right to me. And there were also a lot of broken things in the car π terrible terrible experience.
5 star all the way. The best experience Iβve had leaving my car near the airport. The staff is super friendly. They make you feel like youβve known each other for a while. They are safe and quick to get you to and from the Train stop. They have my business for sure.
DO NOT, I REPEAT, DO NOT; rent anything from this place. They do not clean their cars and charge you top price to rent . Our car was full of bugs, crawling all over the seat belt, our clothes while we were driving, on our skin and the dash board. The side rail on the car was broken, the mirrors did not work, tires were bad. We went to a tire shop to put air in them and it slowly came back out. It was putting our lives ar risk driving on the highway to return that junk!! They advertise cash only, no insurance needed. However, I had to present proof of insurance and fully insure their inferior vehicle. They gave me back $60 for inconvienceπ€―π€―π€―. I will NEVER rent from here again. I would have been safer walking. Yes, the gentleman that works there is nice but nice does not compensate for raggy unwashed, unclean cars, in the midst of a COVID pandemic. I will report this to the better business bureau and the Attorney General.Highly Dissastified Out of State Renter. It wasnt even Halloween but we got a trick instead of a treat. Yes, he offered to change it but then said he was short staff and could not drive another car to us. In retrospect, they were all unwashed and unclean, so we may have gotten something even worse. STEER CLEAR!
Jay was AMAZING! We will definitely use Horizon EVERY TIME we rent a car in Atlanta! Convenient... affordable... professional...β€οΈβ€οΈβ€οΈ
Jay was very nice and helpful. Pricing was great as well, we went rented a 2014 red Impala for a week and the car drove excellent, no issues with car. My sister and I will rent from them again. Thanks again Jay.
This is the place to come get great service! Jay and his team work with anyone with any types of situations. Thank you guys for understanding my needs!
Awful customer service. Will neither rent nor return a rental here.
Great customer service, fast and easy process. Very convenient. Bad experience at enterprise, but Jay at Horizon took very good care of us!!! I would recommend Horizon to anyone!!
Very good service and respectful staff highly recommend
One of the best places for rentals! Service was fast and easy and the customer service was great! Would definitely recommend!!!
Great customer service. Will recommend. Easy simple process. Go see Jay!
Great service and a wide variety of cars! Competitive pricing and easy process!
Clerk was very helpful in my time of need even tho i was misinformed about tha requirements but i found something jus as good thanx to J βπ
Great variety and selection of cars! Competitive parking and excellent service and assistance is offered at all times!
Great customer service and very organized and detailed. Great prices go check them out!
Great service, fast and easy rental process. Will highly recommend
Great quality service and prices my go to place for cash car rentals!
I do not recommend using them for parking for the airport. The parking attendant on duty was rude and hateful. I was told I had to leave the keys to my car with him βIncase they needed to move my carβ. That situation made me super uncomfortable and no where on the website I paid through did it say anything about this so I didnβt know about it until I got to there to park my car at 7am. They also do not shuttle you directly to the airport like they claim. They take you to another location to take a shuttle from there to the airport. Everything about this experience made me super uncomfortable.
For one I never rented a cash car before so I called to see what information I would need to rent a cash car and as I was telling him that I didnβt have one thing he stop me from talking and didnβt let me finish asking questions about how can I get a cash rental Instated sorry I canβt help you and hung up the phone. Bad service
They wanted to charge me double because I had a an out of state license and this was during Christmas week.
He was super rude unprofessional!! And hung up on me
Called to get a rental.. I was was asked was I crazy for calling at 7:30 in the morning
Cars are trash.