Everyone was extremely friendly. Very professional and helpful. Absolutely loved it.

My jeep just died. No power of any type. It was a mystery! John and Dawn were wonderful as ALWAYS! Dawn, fit my jeep in and John did his research to fix the problem and that was not an easy task. I totally appreciate the effort this business continues to put forth.. They are amazing to work with. I would recommend them to everyone in Branch county or otherwise!

Was having some transmission issues. The Ford dealership couldnt see me until Tomorrow, so I googled transmission shops and found Franks Transmission with a high rating.They checked my vehicle and found it was the driveshaft coupling assembly.Unfortunately they couldnt get the part until Friday. So Im heading to get my garage to get it and do the repairs.Definitely recommend Franks Transmission if youre in the area.Very friendly service

This is by far the most professional automotive place Ive been to. They are very thorough, honest and communicate every process with the customer, something that seems to be lost these days. Their customer service is second to none.. This place was recommended to me and I can wholeheartedly recommend this to anyone who wants honest, professional and quality service for their vehicles.

I have had two complete transmission overhauls on two different cars done at Franks. Dawn is wonderful to work with and John is very knowledgable and honest. On more than one occasion he has came with very little notice and personally picked my vehicle up no matter where it was and in the end the tow cost me nothing! Great place great people. I actually have one of my cars at Franks right now.

They didnt fix our problem after changing the parts they wanted to. Now they wont return our phone calls. We had to take it to a different shop and they fixed it right.

The entire staff was amazing. Thank you so much.

I would highly recommend this shop to anyone in the area looking for transmission repair. John & Dawn are both professional, honest and knowledgeable. We had a customer with a transmission issue in their area and Franks transmission stepped up to the plate and offered their expertise. I couldnt recommend these folks highly enough. Thanks again!-Nate

Great communication, timely, and reasonable rates. Loaner car too. Great people to work with!

Very professional and great customer service! They even dropped my car off to me at work which was such a time saver! Will for sure go back for all my car care needs!

Great service, fair prices, helpful staff. You won’t be overcharged and sold more than just what you need. Highly recommend

When my car broke down...all of the motor oil leaked out onto my driveway in a very short time... I didnt know what to do or where to take it. I called around to several repair facilities, only to be told that it would be several weeks before anyone could even take a look.I found Franks on line, called, and Dawn told me they could look at it five days later. They came the next day to tow it, and the gentleman who picked it up was very courteous. My car was diagnosed a day sooner than promised, communication was great, and the repair was made promptly. They did not try to sell me services that I didnt need, and explained their diagnostic process in a way uI understood without feeling talked down to. Pricing was fair, and in this instance, relatively inexpensive. They looked for the simple fix first.I didnt have a mechanic before this, but I do now. I would not hesitate to take my car to Franks again.

I called to get information on my Jeep that was having issues with the transmission after taking it to the dealership who did not do service on a CVT transmission but only replaced it. Dawn was super helpful and even went above and beyond and called their supplier for me to check if they had parts specifically for my vehicle type to give me better insight into my options. She was so caring and genuine about helping me with my problem. I would Highly recommend service at Franks because they truly care about helping their customers.

I broke down on the road and they are bending over back words to do all they can to expedite me getting back on the road. Everyone there is good home town ppl with great ethics, home town values and professionalism.

We have taken our vehicles to Franks Transmission & Auto Repair for quite a few years. We have always been very happy with their work. They are honest and you always are aware of the work being done. They are courteous and friendly. We will keep taking our vehicles to Franks when they need to be worked on.

The people were extremely thorough and friendly with great communication when it came to telling us what was wrong with our car. I would highly recommend this shop for all of your auto needs.

The whole staff was very friendly and helpful. Could of over charged me and I would of never known the difference. Very honest.

Excellent service! I called and described the shifting problem with my pickup truck. Dawn was very friendly, knowledgeable, and helpful on the phone. She made an appointment for me. I dropped the truck off a couple days early because I figured I shouldnt drive it anyway and they had it done before my appointment day arrived. Maybe they had extra time or a cancellation from somewhere else but I will have more work done there in the future if the need arises. Thank you to Franks Transmission crew!

Wonderfully helpful. They took the time to educate me about the specifics of my awd vehicle and got me back on the road fast. They are Easy to work with and very focused on communication with the customer.

I purchased a Dodge van from Subaru of Ft. Wayne. After getting the van checked out there was a concern about the transmission. I called Franks Transmission and they got me in the next morning. They found the problem so now I take a ride back to Ft. Wayne. I was very impressed with the staff at Franks. They saved me thousands. Thank you for your concern, your professionalism and how quick you got the car in.

They came to get my truck cuz it wouldnt start. They were very polite and professional. I would highly recommend them. Plus they do offer financing, which is very convenient.

Frank’s Transmission was very professional. Everything was just as they said it would be. They were right on top of everything and very honest. Transmission is working great!

We took are Gmc Yukon there and had the tranny rebuilt they did a great job. almost a year later the converter went bad. they got us right in and warranted everything. good people to work with...

We brought a truck to them which had already been looked at by multiple other service shops with no resolution. Franks was like a bull dog to a bone. There was nothing that was going to stop them from figuring out the issue. We were VERY pleased with the professionalism and service. Thank you!

Let me start by saying my family has been doing business with Franks for a while, however, this last time has left us with a bad taste in our mouths. I took my car in when my power steering pulley broke. We had already purchased most of the parts to fix it but we were unable to do so because one of the screws had broken off in the engine. They gave us the run around with prices for a couple of days before finally completing my car, when all was said and done a simple screw removal had turned into $300 worth of repairs. Which was fine because we are selling the car anyways and just wanted to get everything done. When my husband went to pick up the car they told him it needed oil but other than that it was good to go. He took it to our house which is literally around the corner and left it for me. I then had to drive it out to my parents house who are selling the car for me. On the way out my car overheated. My mother and I called my husband and he came to look and realized that the reservoir hose was not even connected. I went in just to let them know what had happened so that it wouldnt happen again and they said it wasnt their problem because that was not what they were working on, the guy said he was sure it was something that my husband had probably done. To be honest, I dont really care who did it, they should have caught it before the car left, especially if they had run the car for any amount of time. Their customer service was awful, as was their workmanship. WE WILL NEVER be going there again.

Franks transmission has been my go to transmission shop for over 20 years. I restore cars and have to have perfect work done the first time while the car is in a safe environment. franks excels in both.

Very honest, helpful beyond the call of duty. Extremely knowledgeable, I believe there work is outstanding, even though I didn’t get everything done.

They actually no what they are doing and are really nice.they are so helpful and friendly

Very friendly, and kind people! Never did anything without talking with us first. Will only be taking my vehicles here from now on! Thank you so much!

Great prices in town and great service

Highly recommended from a guy who has dealt with hundreds of tranny shops. These people are awesome to deal with !!!!

I have used Franks Transmission on my older 1985 toyota RV that I had restored by John and his guys. Let me tell you right now; his work is the best; the guys took on the project without fear, replaced the 1/2 ton rear axle and front hubs with 1 ton heavy duty ones rebuilt breaks bearing even fabricated brackets that I couldnt locate parts for. Our RV has since been to the beach at Maine, New Orleans, Yellowstone, basically almost every state on all the work they did. Ive had heavy transmission loads, had animals jump out in front of the rig etc and it always stops on a dime and runs like a champ; a 1985! I wouldnt trust any other shop in Coldwater to my families safety other than John and his crew at Franks; pricing was always legit and he will even cut breaks if you get you parts ready for him in advance; what more could you want in an honest shop? I will be back there forever until cars become planes and even then i think his boys would be the best in town. -Mike B, Coldwater mi

Great place to meet you

Very honest professional service.

Great service

Nobody ever answers the phone. Finally got an appointment, and never got a call back. Had to call them. Then I had to set up another appointment 14 days later to try and resolve the tranny issue.

This business knows transmissions