Would highly recommend this place and specifically Jonathan!!! I have gone a couples times and never thought to write a review. But after this appointment he did such an amazing job I just had to!!

This is my favorite location. With my favorite masseuses Steve and Brad. The only issue you will run into is the fact that you have to book well in advance to get into their calendar. I personally am booked all the way into the end of the year to make sure I have my appointments.

Delighted. Felt so relaxed. Its been a long time coming.

The front desk associate was sadly impolite, unprofessional, and insensitive. When I schedule my appointment the second time at this establishment, it was under the informed notion that I had one more prepaid appointment remaining by one of their employees at the location before I scheduled the appointment. When I completed my appointment, I was told that I needed to pay the full balance for the appointment that I was initially informed that I had paid a majority for. I felt it was imperative to speak to one of the front desk associates (a white woman with blond hair) and she came across as a tad aggressive too quickly and without instigation in front of other customers. I chose to not engage.It was completely astounding and unappealing. Especially, when I had justifications for being upset and disappointed about being misinformed by one of their personnel. I feel like I was conned and she did not express the appropriate reaction to the situation.So not only did I leave the appointment paying more than I intended, but I also have burn marks where I received the chemical peel. I will never recommend any close associates of mine to this particular massage envy.Side note: I have already left a personal review on the Massage Envy portal.

All my 5 stars go to miss Rehma,facial specialist !!!It was my 1st time I booked facial and met this young lady. I wanted to book 90 minutes session, but booked online and for some reason the system allowed me to book only 60 minutes.Next time I make sure I do 90 minutes.However, my 60 minutes were great, Reshma is amazing, real professional and made my experience awesome. She listens and understand your needs, she gives more than 100 % to her work and effort.It made me feel very relaxed and my skin felt great.Thank you Reshma, you are awesome and I will see you very soon....on the other side I was very surprised at checking out at the front desk, that I have to pay for my 4 enhancements...total of $60.I have been a member since October 2020 and didnt use my monthly membership packages.Of course I thought I can deduct $60 for enhancements from my account balance .I have been said no...This is disappointing, I was a member with Hand and Stone spa before and any enhancements were deductible from balance account...I think it makes sense.I changed for massage envy because this location is much closer to my home.

I recently went in for a massage with Danielle, who i must say is amazing. She was very professional and sweet. Her hands are truly God sent. I felt so relaxed the entire 90 minutes. I think i actually fell asleep during the massage. I am looking forward to my next massage with Danielle. I promise you if she is your therapist, you will be in for an incredibly relaxing experience. Thanks again Danielle. Cant wait to see you next month.

I love the Coconut Creek location! Orlando is by far THE BEST!! No matter how tense I am, or what pain I’m experiencing upon arrival he heals me. On today’s visit he reviewed all of the safety measures due to the COVID 19 and made me feel safe. Thanks Orlando see you in 10 days.

My favorite location. I want to make it my home store. Third time here. Rosario was amazing and definitely will be booking with her again. My back and neck have not felt this great in weeks. Great staff and love the girl who called me ‘Mama’ at front desk. This location is doing it right! Thank you so much for giving me a break from pain.

Brad is hands down THE BEST therapist I have come across in several years. He reviews your chart and history and has a conversation with you for your massage treatment plan. Brad is very kind, knowledgeable and a professional EXPERT! I am so thankful I am a client of his and will be for a long time!~Katie

The manager is completely unprofessional and has no business in customer service. I would expect that from the person at the front desk. Maybe hiring an adult would help. Either way I wouldn’t use this location if it was free. They scam you out of time which is false advertisement and hire incompetent people on top of that. The service is horrible all around.

Ive been to other Massage Envy locations and had horrible experiences but decided to give this one a shot and glad I did. The girls at the front desk are always super sweet and helpful. Nina is theeeeee best massage therapist Ive had in my life. She gets deep into my problem areas and really makes me feel 100000% better when Im done.

There’s a women named Cleo. Very rude. Does not know how to treat customers or people. I was extremely nice to her and in exchanged I got the nastiest attitude ever. How does someone like Cleo work in a establishment like this? I’ve been working in customer service for a long time. Even in the heated situations, I still keep my composure. For her to go out her way to be so rude to me when I’m being polite is crazy like her.

I love massages, but i asked for deep and the masseuse kept trying to talk me into getting a Swedish massage. Even though I insisted that i wanted a deep tissue he proceeded to rub my back for 45 minutes 😕 I don’t need to pay 85 for someone to rub my back for 45 mins😒

The girls at the desk are always friendly to me, and the staff is always great. But 5 stars 100% because of Danielle. Ive been going to her every Wednesday for 5 weeks now, and shes excellent. When you call, if shes available go see her!!

Massage Envy is a good place to go get a traditional, 30-90 minute massage, but I have to be honest they dont give you all the time you are paying for. I noticed after a few times visiting and purchasing their 90 minute body massage packages I would only receive about 80 of those minutes of actual hands on touch. The other 10-15 minutes are set aside for you to put back on your clothes.

Coconut Creek Massage Envy is the best.

This location is one of the better massage envys. The front desk staff are very helpful. The masseuse schwartz is very good at deep tissue.

My first time ever getting a massage and it was amazing the 3 young ladies at the front desk are so kind and gave me such a warm welcoming when I came in. They explained to me what to expect the first time. BEVERLY was my massage therapist and was amazing she focused alot on my problem area and I feel such a relief in my back compared to how I felt before this massage. I signed up for the membership and cant wait to be back!

Made an appointment online for the coconut creek location in the promenade. Massage was mediocre at best. None of the add-ons I selected were preformed during the massage. When asked about it, the girl at the desk simply shrugged her shoulders and said she didnt know why. Called and spoke to the manager who seemed eager to take care of the situation and was told that shed speak to corporate but we never heard back from her. Will never use their services again.

Very disappointing - I booked a deep tissue for 90 minutes and added a few serums, and was fine paying about $180.00 for my relaxing massage; however, I was a few minutes late and there was almost no parking, and had to wait when I got there - when the therapist came to talk to me she started saying I wouldn’t get 90 minutes because I was late and even if I wasn’t, I would only get 80 minutes- I asked for the manager and she switched to 60 min - unfortunately, I didn’t get the deep tissue either - like someone above mentioned, I wouldn’t pay for someone to put lotion on me and rub my back - I was looking for a deep tissue massage service. Additionally, the first words were about not getting the time I booked for and paying for it anyways or if I cancelled, paying for it anyways - not the way I would picture a relaxing massage

The massages are good, but if youre looking for a great facial...see Dawn! She is amazing!

Very accommodating. Nice ambience. Wonderful massage therapist Brad!!

.Love this place. Full body massage. Therapist was great. I would recommend

Scheduling is unorganized. I was supposed to have a birthday surprise from the hubby and who did they call to cancel 30 minutes before my appointment? Me..... We rescheduled our couples massage and received it complimentary because of the inconvenience...... Got there and not one person greeted us....there was no couples massage room available, AND they had me scheduled for a facial... I dont get facials! They fixed the problem but we lost 20 minutes of our 60 minutes massage... And they were sure to finish right on time.... Not going back there...

Massage was great! The manager unprofessional shouldn’t work for this company. First time I have ever been here and never going back. Going to hurt the massage threpist trying to build customers if the manager is pissing them off and can’t even do basic math!

This is my designated place I wont go to another location. Its like a family there always great you very friendly.

Unfortunately, the person who handles the phone and front desk completely lacks of sympathy or customer service skills, she always has an attitude over the phone and Im not sure why people like this get hire to deal with customers.

It was well needed and a well handled massage. Thank You

Like this place..there always happy and helpful here..They have some amazing massage therapists here.

The masseuse was very informative, friendly and provided a seeminly functional massage, but not at all what I was expecting. It was a sporadic combination of pressure points and ineffective massaging, with a purpose. The reception was friendly, too, but either uninformed or just misinforming. It would have been a reasonable experience had it been everyones first day, but I dont believe this was the case. Id only recommend this location to anyone without expectations. All in all, quite disappointing. Ill give them another shot in the future as perhaps this experience wasnt the norm.

This is the worst location by far. Every time i have an appt theres always an issue with the masseuse. The manager was not sympathetic. She was rude disrespectful and she wasnt willing to accommodate my schedule appt. They cant give a name of a manager or an owner to speak with. They refuse to accommodate my giving time and gave me a late appt for the day which i couldnt make it. Very bad business. Not even worth the 1 star rating.

If I could give it 1 star I would but the massage was pretty good so i wouldnt rate it that low. First of all, I went there with one of my best friends for her Birthday. We decided to get a 1 hour couples massage so we can be together. We arrived extra early 30 mins before the massage at 6:30pm since the appointment was for 7pm. last time i went there they started 10 mins late and blamed me because i was tardy (5 mins early) so i made sure this time i was EARLY. The massage therapist didnt start my massage until 7:10pm *I checked my phone* and she finished with my massage at 7:50pm. So basically i only received a 40 min massage which i paid for the full hour. Their excuse? It takes ten min to take your clothes off and 10 mins to put your clothes on and thats still included in the time for the massage. lol basically a JOKE. I spoke to the front and they did nothing to help me instead she asked so how are you going to tip cash or credit after explaining what had happen and instead she blamed the tablet that they use. maybe its not working properly lol I will never go back and this is literally my 3rd time this happening to me at this location. The reason why i canceled my membership. Thanks for a rip off.

Jessica Jessica Jessica is the one to get

Didnt get a massage. Must have gone to different store!!!

Danielle is an amazing therapist! Front desk has suffered with turnover.

Very friendly and great service!!!

Not what I expected from a reputable company like them customer service was not good, massage was nothing to brag about would not be going back not worth the money.

Best in the city

Overrated. Expensive.

Always a good experience!

I recommend Sonia. Its excellent!!!