Took my tracker for service and was charged $189 dollars to determine the problem and do an oil change. He promised the part would be installed before my trip. The day before my trip we called which is only when we were told the part didn’t come in yet and he would have it when we returned. Returned and he said he forgot to order it and would call when part was in. Mind you the $130 diagnosis and the part needed would have totaled $220 plus oil change. We’ll still have no part as of 9-24, no call to say anything. So we paid $189 for an oil change on a tracker! Very unsatisfactory service and I feel we have been ripped off! Only would of took 5 minutes to update us knowing he took our money and never delivered!

I have a late model Ford Mustang (1999), and sometimes parts are hard to find. John Peace was persistent in tracking down parts necessary to repair the air conditioner. The air conditioner is functioning and Im satisfied with the performance of the car.

Very professional and knowledgeable about my vehicle. Customer service was excellent.

Good place for repairs. Service is good. Mechanics are very knowledgeable. Recommend you go there, especially if you own a Ford product

Several shops could not figure out my misfire issue. Ford Masters nailed it!!! I won’t take my truck anywhere else from now on. They are a great team, very knowledgeable and reasonable. Highly recommend them.

Exceptional service from this shop. Took my Jeep Wrangler their because my brakes was pretty much non existent all of a sudden and they fixed it everything in less than 2 hours. pads rotors calibers and hose replaced. I’ll def be back if I have a need for any car issues!!

Very nice and professional! I had transmission problems and they were able to fix it well. It took a bit longer than expected, but it’s a small operation here so you just need to be a little patient. Took two weeks for the new transmission to arrive and one week to get the repair done. After picking up my car there was an issue with the wheel bearing and axle, but I believe that was from normal wear and tear as my car is a decade old. They were willing to eat the cost of the parts and labor foe this second repair but I opted to pay anyway because they do good work and seem to really care about giving you the best experience and customer service possible. I highly recommend them!

This company came highly recommended to me so I decided to use their services.I was not disappointed ! They provided exceptional service. They were very professional,courteous and timely and I liked the fact that they are a family owned and operated black business. I would also highly recommend them also!

I used this company with no problems about a year ago. I came back in May because my truck was having issues, the fuel pump needed to be replaced. I scheduled an appointment the Thursday two weeks before Memorial Day. They held my truck for a week with no diagnosis. After receiving the runaround, a negative attitude and told they would be closed until the Tuesday after Memorial Day, I just went and picked up my vehicle that Thursday before the holiday. While in the possession of Ford Masters ( in that vehicle graveyard of a parking lot) someone broke into my truck, tossed it and stole my personal items. When I notified the office she informed meds the owner would give me a call. That was May, it’s July! Never again! So sad when it’s our own people!

The Ford Masters team are another reason I appreciate Clinton, MD. Very knowledgeable about their craft, and ready to assist even when their workload is stacked up! I am getting major work done with the Ford Masters team, and I am looking forward to providing high reviews after the finished product! So far, Toshia, Blake, John and Chris have all given me great confidence about moving forward getting engine replacement work done.

Great service. I would highly recommend Ford Masters. Everything about my trip for major repairs worked out as promised. Thank you…

Great establishment! My experience with Tasha and John were both pleasant and informative. John is a master technician and explains everything thoroughly. If you need your Ford serviced this is definitely the place!

I had a fob security device installed in my car and needed it removed. They did a great job. Friendly customer service.

Im glad I chose them . They took care of everything as expected. Awesome service. The staff is very polite and they explain everything in detail. If you need repairs they are definitely the ones to take your mechanical needs to

My husband is very hands on when it comes to vehicles and he trusts Mr. Peace, so that is how I was introduced to Ford Masters.After taking my vehicle to a few mechanics (recommended by other trusted advisor who are also hands on) for a reoccurring issue, I took it to Mr. Peace. He worked on the things mentioned as services and advised me that, if the check engine light continued to come back on, then there is more work to be done. He told me what more work would entail so I could make a decision on how I wanted to spend my money (i.e. a large unexpected expense or find another way to get around while saving for the repair or to buy another vehicle).

I have had my car serviced at Ford Masters several times and every time the service has been exceptional! Great people and great service!

Fast and efficient service. My car is running brand new. The admin staff was very attentive and provided daily updates on the status of my car. They also took care of all the warranty paperwork. Highly recommend if you want to get down to the bottom of your engine issues. Expert service provided.

I would highly recommend this shop to my family and friends. Very fast and great work. They made me feel very comfortable and I knew they will take good care of my car. This my second going going here and I was pleased both times. They all are very nice and friendly. Really hope your business continue to grow!!

The air conditioner was not working. The repair was complete in a timely manner. The work was done to my satisfaction. The staff is friendly and kept my informed.

I absolutely Love, Love, Love Ford Masters!! They are truly a gem! I have taken my car there twice and both times and I have been blown away by their communication, customer service and reasonable prices! Mr. and Mrs. Peace are awesome! The office manager (Latoshia or Toshia) is great as well. She set me up with the rental car reservation and kept me posted on the status of my vehicle! I drive a Lincoln MKZ and I will never go to the Ford dealer again because Ford Masters can handle all of my repair needs. This is a wonderful husband and wife business and I will continue to pass on the good word and patronize them! Thank you, Thank you, Thank you!!!

The Ford Dealer at Marlow Heights,do not go on what saying, for me it was my brakes sensor and master cycler, for this was $1,746.00. It was not enough of them...ford masters auto to lets check it out, only called me$146.00.at the time i was on vacation from Orlando florida

The people are nice and friendly good and fast service plus good prices 👍

The work was very professional. The team was very knowledgeable of my situation. I would recommend them every time. 5 star business.

I brought my 2017 Hyundai Elantra in because my driver front door would not open, I could lock my doors and once I unlock my doors all would open except my driver doors were unlocked so I had to push it just to open it. I brought my car in on a Monday and it was fixed the next day that Tuesday, that what I call fast and was professional fixed.

Great place friendly people far prices good work.

I’m so glad I’ve found this shop. The atmosphere is inviting and the entire staff is welcoming. I’ve had upgrades completed here on my Mustang. The work, and results were excellent. John, the owner is incredibly knowledgeable not only about Ford, but all vehicles. Whether it’s routine, moderate, or complex issues, Ford Masters can handle it. Pricing is beyond fair, and the work is top notch.PS... I’ve just read other reviews. Some, are surprising. Listen folks, I’ve been here at least four to five times. I have past experience in working on fighter aircraft. You would be hard pressed over the course of your lifetime, to find a more fair and incredibly competent place for repairs. My advice is to listen to the expert and THEIR OPTIONS when replacing significant parts like motors or transmissions. If you choose to do otherwise and things go south... than accept the consequences of uninformed decisions. I will never take my car anywhere else, because of their character and accompanying honesty.

I have been going here since I got stationed here a year ago. They are very prompt and trustworthy. Tasha is so nice too.

Got my fuel pump replaced by John Peace and his team at Ford Masters. His service was proficient, expertly executed, and timely. The customer service was second to none. I will NEVER EVER go to the Ford dealership again. John has my service FOR LIFE.

Best Repair shop. I know nothing about cars. So someone could easy get over on me. But this place did their absolute best to keep the price low while making sure all the issues with my car were addressed. All my parts came directly from the manufacture. Also, the owner informed me about a workshop 101 for $25 that is offered right at the shop. I will learn the basics about my car and never ever walk into a shop saying, “I don’t know much about cars”. This was probably the best experience I ever had. The waiting area is warm and cozy as well.THANK YOU FORD MASTERS!

I broke down while traveling on my way out of state and it was after business hrs. I called Ford Masters and they were able to get me in after their normal shop hrs and make my repairs when no other area shops could help. I will definitely be going to this shop for future service and repairs!

Willingness to explain the problem and the repair services, give advice for further maintenance, and very friendly staff! Highly recommend and I am not generally from this area.

Easily the best auto repair shop experience Ive ever had!Took my Mustang GT in to get the AC compressor replaced and Im very weary of anyone working on my cars. The Office Manager and the Lead Master Mechanic both made me feel comfortable. They explained the charges and were very fair with pricing. My car was done in just 2 days! Couldnt be happier with the service!

Great and professional service! Quick and quality work. Will continue to return for any needed maintenance and repairs.

Great shop. They are very reasonable, knowledgeable, and precise. I highly recommend their service. I will be returning for future repairs.

Tasha is a great representative of this organization and shows the dedication that the owners( Mr. And Mrs. Peace) have to the community. They are very professional and prompt. Please support this local small business.

Got my Mustang back up n running 👌🏾⚡️

I found Ford Masters auto shop to be reasonable with prices and customer friendly. My check engine lite went on a few months ago. I took the car to a local car repair shop. They told me what they THOUGHT it might be after checking with computer. I paid them over $500.00. A week later the check engine lite came on again. I took car back to local shop and they told me something else it MIGHT be.I didnt feel they knew what they were doing.Recently, I met one of the owners of Ford Masters Auto and i liked her personality and made arrangements to take my car.This place is way out of my local area but the service was good and prices were GREAT. Lower than the local shop.I definitely will take my car back for further repairs even thou its out of my local area.

It was the Saturday before Christmas and my Ford Expedition broken down on the highway and I just happen to call ford master Because they worked on my truck before and they was open And it was the last minute and mr.peace came to tow my truck to his shop and as always he fixed my truck great work and great job very professional And happy holidays

Ford Masters made me feel very comfortable, after a couple of days struggle getting my car fixed. I came into their office with my car issues and they assured me they would take care of my car troubles. I am very satisfied with their work. And will return as a customer. Thank you Ford Master.

Little slow but they do great work

Excellent service! Friendly staff. Professional office atmosphere. I was able to make an appointment with ease. Same day service was fast and efficient.

Excellent customer service and very professional! I was referred by my sister and nephew, who has had their vehicles serviced by Ford Masters Auto Repair for many years. Mr. Peace has done an great job of informing me what’s going on with vehicle, excellent repair work, does not keep your vehicle for days and quotes reasonable prices.The office is clean and welcoming and the staff is very friendly. I would highly recommend them!

I was thoroughly satisfied with the level of customer service and hospitality. The master mechanic, Mr Peace was more knowledgeable than the previous mechanics that Ive spoken with and went above and beyond for my car. Mrs Peace also showed a level of hospitality that made me feel as if I was family. I would definitely recommend their service to others.

I tell you Ive been looking for a place to take my edge sport I tried the dealer that didnt work they wanted to over charge me for a part and the labor that only took 5m to put on. So I tried a family owned shop that didnt work out had to take my truck back to them. So I was talking to a friend of mine and he told me about Ford Masters so I gave them a try yesterday and man was I pleased not only with professional but the work that was done they got it right. I will be telling all my friends about Ford MastersVery Happy customerDarrell

Excellent service and friendly atmosphere. Vehicle repaired and operating better than when I originally purchased. Highly recommend Ford Masters Auto repair is you want good service at a good price.

The Brown’s family will for ever be greatful with ford Master’s their an amazing company with great service and awesome customer service as well as wonderful price rates💯💕🙏🏾🥰please support them and I for got to mansion they are a loving 💕family owned business. We truly thank them four there work service!! We will be there customer from here on out guarantee professional work. Mr.&Mrs.Peace we appreciate y’all very much and I half too give a big thanks too the man who posted there business on Facebook 💋💯

There is certainly a level of excellence associated with this business...I was on the fence about pricing but the service and Quality is like no other that I’ve dealt with before.I own nothing but Ford Vehicles and anytime a dealer refers me to you, you must be good! I wouldn’t go anywhere else.

Fast turn around time with a repair that so far has been outstanding. Towed to their facility the morning of 01 June, 2020 my truck was ready for pickup that same evening. My original complaint of noise from the around the pulley area has been resolved. Thankfully their analysis of the problem was less costly than my own.

My truck was in for a transmission. When I got it back, it runs like new ! I’m completely happy with the work and the customer service

Prompt, Professional and fair pricing.

I brought my truck in for a third opinion and I appreciate how they took the time to evaluate my vehicles problems. I was surprised for a small shop like that and I was satisfied with their work. I will definitely make this my go to shop! My only suggestion is to get a bigger facility because I can see your business growing. 😊

They’re really professional with a sense of a family atmosphere. They’re informative when it comes to your vehicle and they’re honest and reliable. Would definitely recommend them to anyone looking to get their Ford vehicle done. John and family are really good people

I was charged 116 dollars for no problems found. I left my vehicle at 10am on Monday however it was not looked at until 4pm the following day. If they were so busy I would have left vehicle at a later date. Despite various calls asking about estimates, when i was told they couldnt find a problem i thought i could just pick up the car but i was hit with a surprise. I was charged 116 for pressure check and PSI scan. I had my children with me and did not want to make a scene but I am so dissappointed!

Warm, friendly and professional staff. I stopped by with no appointment. Talked to them, explained my problem and they fixed it within 45 minutes. Exceptional service!

No run around, great service, reasonable pricing and quality work. And they’re genuinely good people.

Great work and amazing turnaround time.

Thank you my car running better its not leaking so much now but Im about get them calipers other than that very nice job i will come back thank you.

I truly had high hope for this business and was willing to refer their service in the future. I have been looking for a close auto repair shop for all while. I originally only provide a rating but now I’ll elaborate.Before coming to this establishment, I called and asked if their was a fee to look at my car. I already knew the issue so it was a matter of whether I need front brake pads/rotors or both front and rear brake pads and rotors. The individual I spoke to confirmed that since I already knew the issue their wouldn’t be a charge. So I went ahead and drove to Ford Master. When I came into the establishment, I was greeted and told to complete and signed their estimate paperwork which listed the diagnostic fee of $109 but No where on the form was their any information regarding a ‘evaluation service’ fee. I waited for about 30 minutes before my car was evaluated. After they looked at my car, I was provided an estimate. The repair would take a few hours so I called my husband to inform him of the matter since he usually takes care of any issues with my car.After talking with my husband, he preferred to bring the car back next week for service on his day off so I didn’t have to wait around for the car. I informed Ford Masters of the matter and told them I would come back at a later date. When my keys were brought in, I was called into the office and asked to pay a 20 dollars evaluation fee. I questioned the fee since this was different information that wasn’t provided to me previously. We had a brief discussion and I ended up paying the fee so that I could leave the shop.I definitely will not be back and will find another auto repair shop for my repair needs. I have no problem paying a service fee when that information is communicated upfront. If I knew the upfront cost, I could have decided if I wanted to take my car to be ‘evaluated’ elsewhere or pay the fee. I’m big on customer service and losing a customer over 20 dollars wasn’t good for business since the job repair would have been over 400 dollars. Now I have to find another auto repair shop to fix my brakes. I wish them the best in the future!

Ford Masters is amazing and reasonably priced. The customer service is GREAT, very professional.

Very professional and honest. If you need your car fix this is the place to go.

I definitely was happy with the customer service! I will definitely go back to have my vehicle serviced in the future.

Great service; great price; friendly and helpful staff; everything done with a quickness -- from estimate to final repair. I went in thinking I needed new brakes, and was told I did not. They took care of the other repairs needed (that I knew were necessary) and only those -- and didnt try to add on additional work I highly recommend this shop.

Staff was very knowledgeable of vehicals and explains in detail everything that needs to be done. Very friendly! I appreciate how they will break things down so the customers understands.I will be bringing my truck back.

The staff are kind and courteous, but the service was Not good. The owner worked on my Chevrolet Tahoe and failed to make the proper repairs the first time they had my vehicle. They also failed to properly put my dashboard components back in place. This business doesnt appear to have the skillset to work on vehicles outside of Ford models. Ultimately, I would not reccomend this place if you dont have a Ford vehicle.

Though the staff and owners are nice the repair took almost 4 months, I am taking into consideration the pandemic but this wait was extreme...

They had to fix my heat. There was a switch that changed it from air to heat that needed to be replaced.

I feel at ease when John P. works on my vehicle because he knows his stuff and hes honest and forthcoming.He knows these Ford cars and trucks like the back of his hand.John P. is accompanied with a friendly staff (cashier and secretary Toshia and secretary Crystal) who are down to earth, and professional.Ive taken my Mercury Marquis and Ford Ranger to John P. for the last few years.He gets the job done and lets me know what other issues exist with the vehicle.I have recommended John P. to friends and coworkers.Im just that confident he can get the job done (and that the friends and coworkers I recommend come away feeling John P. got their (rides) hooked up).

Took almost 2 months to get repairs done bad experience. Nice staff.

FordMasters is a consistent and reliable family owned business that you really can depend on. Mr. Peace is a very knowledgeable mechanic who invests in his business to bring customers the highest quality service possible. I am a former tech and choose to bring my vehicle to FordMasters because I know issues will be diagnosed and fixed correctly the first time. Save yourself, your time (and eventually money) from shade-tree mechanics and go with a true ASE certified and former top tier Ford service center mechanic who runs an HONEST business. That trio is darn near impossible to find these days, trust me!This is the only place I have let touch a car of mine for major work in years after I had an issue that I could not diagnose and was referred here by another mechanic friend who couldn’t figure it out as well. In our discussions, I found the owner to be a master diagnostic mechanic (**that’s what you want**) who doesn’t just throw parts at it until he finds a solution. He methodically worked his way to the issue based off extensive knowledge of 3v 5.4L motors and with use of professional diagnostic equipment, equivalent to what you would get at dealership. We also discussed preventative replacement of inexpensive value added parts (like replacing the often problematic factory oil pumps with an upgraded, high volume oil pump) to ensure longevity and reduce chances of having to go back in the motor. He fixed a motor that another “reputable” service center in VA said needed to be replaced, and 20,000+ miles later, I’m still riding! These are the little things that I recognize as his commitment to doing right by the customer bc that’s a relatively low cost part that doesn’t HAVE to be replaced, but a good mechanic who is trying to keep your car on the road (and not in the bay) understands because in the long run he can save you time, money, possibly a motor by correcting the inherent weak points while already in there. I personally have seen other mechanics ignore details like this only to have customers come back with a new issue and unknowingly have to pay labor rates all over again to have something else fixed that could have been preventatively addressed as a part of a collateral fix. I don’t see that happening here!I dont ever leave reviews but had to this time because this place is legit from the quality and professionalism of the mechanic work in the back to the friendly and personable customer service up front. Solid 5 for me, give em a shot. They should be known as the “Ford Whisperers!” Thanks FordMasters!-Richard S.

They were able to fix my problem with my truck when no other shop was able to tell me what the problem was.

Awesome experience! John figured out what was wrong with my truck when no codes presented and no one else could figure it out. Repair was done quickly and the staff was awesome! I definitely recommend!

Staff are extremely friendly and helpful, I will use their facility again in the future.

Outstanding work. Will only take my vehicle to them.

They take excellent care, maintenance and service of your vehicle. Mr. Peace is a top flight A1 mechanic

Glad I found this shop! Needed my oil pan, gasket, and rear main seal replaced and John did not disappoint. Did the work fast and so far, it looks like a superb job. He even took the time to show me the work on the rack and pictures he took during the job. I appreciated this because I tried the job first myself and ran into trouble with the exhaust.In addition, the ladies on the inside were great. Glad I got to meet and chat with them.At no point did I feel pressured to buy something I did not need. Love the honesty here! Will definitely hit this place up if I ever need car maintenance again.

In the beginning I was satisfied with Ford Masters Auto repair and the work John perform on my vehicle, lately I havent been pleased. Had work done in November after spending almost two thousand dollars for a used engine replacement, which I purchased some were else. two weeks later my car put me down on the highway in which I have it towed home and then to his shop the next day..  everything John said I needed I purchase, since he was charging a arm and leg if he order all the parts.Fast forward once it was determined it was the flywheel, I was quoted one price. By the unprofessional receptionist Tasha. Pulling stuff out the sky At this time I was livid, first thing can to mind was this crook trying to get more money out of me. price gauging and taken advantage of me since I was a female.Especially after work had been done a few weeks ago..Everytime I took my vehicle to this shop I express to Tasha the receptionist  I wanted John the owner to work on my vehicle and not some random mechanic that work there. It didnt sit well with me knowing my hood on my car was not close shut in there parking lot for days before I rode pass the shop and closed the hood.. I let Tasha know my concerns she had a lame answer as to why it was not properly close and would let John know. That went in one ear out the other.I was quoted a price once it was determined what the issues was I went out and brought the part.. three weeks later I get a call from the receptionist stating my vehicle was ready I asked what my charge was it was another price from the original quote.. Im asking thats not what I was told,  the part I brought in was the wrong part, and I said why didnt anyone call me so I could get the right one. instead of taken upon themselves ordering the part charging me more.Real business establishment with good customer service  will call the customer and explain before they processed with the work.Instead of the mechanic being in the back ground while Im on speaker phone telling his unprofessional receptionistTasha who was being agruementon with me trying to tell me what wrong with my vehicle instead of the mechanic getting on the phone to explain to me what the issues was.I go pick up my vehicle yesterday asking questions  who worked on my vehicle and one of the workers other than John whom Im paying did the  work, that didnt sit well with me.. made up in my mind to cut ties with this business and take my vehicle else where.. its not worth the headaches when youre paying for one thing and get something else.. and people wonder why we dont like to patronizing there business.When I checked out my vehicle the mechanic had oil stain on my seat, mats on the inside of my door panel along with his oiling dirty rag he left in my cup holder.That was the final straw for me.. I will no longer take my vehicle to Ford Masters and will never refer anyone there either.

The owner does not care about the cuscustomers. I called to have an estimate done and was told to come into the shop, only to be told to come back tomorrow, and the owner act like he really didnt care about me wasting my gas or time. So.much for supporting black business.

My experience has always been fair and speedy. I plan on continuing to service my vehicle here

I will not take my car to anybody else if I dont have to. Very straight forward. Great prices. And customer service is impeccable!

John Peace is an outstanding mechanic ....the atmosphere is wonderful you will feel like your home.....a down to earth receptionist who make you feel comfortable and welcomed. ....I have no problem with getting my car fixed here because John knows what he is doing ...I have no complaints...

The entire staff is awesome....... Mr. Peace is very upfront with everything work, time and price. Hes worked on my vehicle afew times and will continue to I wont go elsewhere.

Im going to use one word for the entire staffAwesome!!

Work performed by a master

Always pleasant and friendly and provide excellent service

Good people and honest.

Found out problem with car right away. Was out in 1 hour.

They fixed my e150 quickly and didnt kill my pockets

If you have a Ford this is the place to go honest great shop

Great service and professionalism!!

Personalized, professional, honest services.

Good shop all around!!!

Thanks for the great service

Oustanding work done.

Excellent service

Great professional environment

Only mechanic trust!