Social security services in Cleveland.As many of you know I recently became a US citizen and have to update my Social security records. Well since all the Social security service offices are closed I had to call them and find out what the process is now. Both times when I called I got to talk to older people, probably in their sixties. Let me tell you how awesome my experience was. They both went above and beyond my expectations. They patently listened to all the questions I had, and trust me I had many questions, and they answered all of them to to best of their knowledge. Honestly the best phone call experience I ever had.

The social security office has turned off my benefits with no notice for the second time in my life they have made me homeless

I had the pleasure and good fortune to have Ms. Alvarez (sp) assist me with my SS dilemma.Upon approaching her window (A), I noted the Superman covering on her chair; he literally ‘had her back’ and mine (the forces of evil were doomed)😌I was in good hands.Ms. Alvarez is just bout everything you want from SS whilst under stress bout your money: calm, professional, confident and efficient. She handled my business with the quickness & resolution!I am thankful.I am grateful.The very best to you Ms. Alvarez!👍🏿

Ashley is extremely rude and hung up on me after 50 minutes sitting on hold and spoke to me for 30 seconds.

Why would you close at 12pm on a weekday?... Please help me understand the reason a government office isnt open past 12pm on a Wednesday?. Tell me the logic behind this!!!!!

Been here since 9:21 . Absolutely have no consideration for anyones time.

Always a pleasure going in there the staff is pleasant, nice and professional. A very clean looking establishment even in the bathroom. The service is swift and successful. Thank you for great customer service!!!🎉

Horrible place, sat in the for 2 hours and never got called and the closed at 12pm today

I agree with blanquita 100%. This will be my 4th trip just to get a replacement card. This time im bringing everything but the kitchen sink. As far as im concerned just another bloated govt agency where noone is on the same page or seems to know EXACTLY what is needed. Sorry to give 1 star. I couldnt go any lower.

Visited twice. Had a great experience. Staff is very friendly and helpful. All together a very well disciplined environment.

Staff are helpful. I find it very hard to do everything SS wants and demands. Its extremely hard to get off of as well. I want to know how and they make it so hard to do it. Why cant you just stop paying people who want to be independent? Why must they prove it to you?

Mrs Alverez is a breath of fresh air she treats you with dignity and respect and makes you feel like you matter she treats you the way a person should be treated best office I have ever been to

Is the office on Lorain Ave open? I need to change my address in the system

Staff very nice and friendly people

I had a worker tell me lies, i filled out 3 forms for me n my kids we all needed social security cards, i was first told over the phone all i needed was my ID and birth certificates for everyone. I had that and my forms ready to go! I get to the counter and she tells me i need up to date shot records. What does that have to do with getting a social security cards when i have birth certificates for me and my kids?! So i had to spend another day doing that to come back and file my paperwork. Later to find out over a month later, she never inputed my information on the computer so my cards would be mailed to me, so iwas told i had to fill out the forms again!!!! So i had to do triple the work because some lazy person working for the government didnt do her job! F.u.

Humiliating and acerbic customer service right off the bat, while trying to help my disabled grandmother with something basic. Ill try Lakewood.

Change your hours online. You are not open until 4 on Wednesday and I wasted 45 minutes to find that out.

The staff here were fast and friendly.

Im glad someone told me about this building bcuz going to the one on 9rh st is complicated

It is so hard to get anyone on the damn phone!

Its on the west of Cleveland I love it.

Very fast and friendly.the worker stayed an hour after close to help finish paperwork!

I agree that theyre nice people but confused people

Very quick, helpful and polite

Great service

My experience, they attended to me quickly, it is not so crowded