I have definitely experienced the long wait times for calls, etc. but every time the person on the phone or at the actual office has been very nice and helpful. I’m sure the employees are just as frustrated with the system as we are! I think they have been doing a great job, you just need to plan on it taking a few hours on calls.

Had a scheduled appointment for renewal on Oct 1 2021, was on hold all day and no one ever came to the phone. Called today at 9am and it is now 11:00 and I am still on hold. No one ever comes to the phone. How can I complete a scheduled interview? But then I will be cut off due to not talking to someone for a scheduled appointment even though I called in on time and not my fault! This place needs to get it together!

They dont answer the phone and purposely got my information wrong

No stars!! Girl who would not give name. Would not send me paper work so I could have my food stamp benifits reevaluated. My expenses have change significantly. She said her mom was on disability like me and thats all she gets in benefits. She has no qualifications to make that decision. So dismissive and disrespectful. The bible somewhere in Romans says bless and do not curse So God bless all of you at jbfs

The fact that they never answer is baffling to me because if your building is closed and you never like to answer what could you possibly be doing? The attitudes need to stop and judging people as well because we need help. Everyone needs help once and awhile we don’t need you employees to judge us and talk to us like we are stupid.This place has a rating of 1.5 stars, maybe you guys should read our reviews because it’s definitely not us, it’s you.

They Dont contact you and then lies and says you missed your Reterm This needs to stop I never miss my reterms.What a Quincidence ?

Currently on hold right now for the second time and I’m reading the reviews as I do so and I’m wondering if I should even waste my time. How am I suppose to find help when my help won’t answer or help me ?!

This is not fair the way family are being treated. I wanted to know, where is the complaint department...

Yikes, what a mess. Didn’t think trying to CANCEL your Medicaid would be such a problem. What a nightmare trying to be responsible. Let me preface that COVID probably affected the normal process some, but in no way is it an excuse for how this entity is run.My story: I was an older student making a career change and needed Medicaid for one year. Simple right? I never re-applied for a second year, because I didn’t need it. My coverage was scheduled to end November 2020 close to graduation. Easy right? I notice almost 3 months later, my Medicaid is still active, even though I did not re-apply or produce any new documents for another year of coverage. I now have a full-time job, insurance, and no longer need Medicaid. I guess working and making a decent salary doesn’t trigger your Medicaid coverage to end. Crazy...There’s no SIMPLE “cancel” button online (there should be), so you have to keep calling and calling until you get through. You’ll get transferred multiple times, and maybe by your third attempt actually get your Medicaid coverage cancelled. Keep in mind each attempt will take 1+ hour. I finally got through to end coverage today, but will recheck my status in a few months. Not convinced it’s over. The person on the phone didnt give me any confirmation number, and I received no email. Nothing. No proof of cancellation as far as I am concerned.Any responsible person trying to end their Medicaid coverage, I highly suggest just faxing over a letter stating such. Save yourself the trouble. This way you have documentation. It shouldn’t be your responsibility the system is this messed up. I shouldn’t even be covered anymore. Knowing what I went through, I bet there are people in the system that haven’t produced documents in years, yet still have coverage. This entity is the epitome of government. Yes, they are helping some people, but there is massive waste ($$$) on both ends (the employees and the beneficiaries). The whole process/website/etc. needs a massive overhaul.

I have been on hold for 3 hours trying send in information that they asked for they don’t want yo to come in they throw away an faxed or mailed in forms an don’t want to answer the phone mind you most case workers are working from home but as soon as I miss the deadline it’s my fault an they want to take whatever benefits they do give me my dis line is 12/7 I did not receive the letter till 11/30 they call is lazy for needing help but they don’t want to do they job why take a job to help people knowing you really don’t

Im on hold with them then I hang up & calls back from a calling back request and still no 1 answer needs help ASAP!!!!!

I found the personnel very helpful and professional . I had an excellent caseworker Ms. Dunn

Rude, inpatient, sarcastic staff. Dont want to help but thats part their job. It is sad because in certain situations we the public have to deal with them regardless of the slow service, rude staff.

Lazy People, staff needs to get fired and start fresh with people that want to work.. just sad!!! Leave you on hold for hours! Then when someone answers they hang up on you.

Wish i could give one star.RudeSlowLazy

Cuyahoga county should be ashamed to have this place listed as a service being that they have a policy that provides extremely long wait time or nothing at all. Countless minutes are wasted on hold.

Building is closed until further notice which sucks if you have to have copies or documents submitted for your case I ended up making zerox copies & mailing the documents hopefully someone will realize why I sent the documents through US mail rather than to attempt to fax the documents

I hate that there is no way to send an email or get real-time help through an online chat option... the only option you have is to call a million times and the line wont even put you on hold to wait or put you on a call-back list, theyll just say theyre experiencing high call volumes and hang you up with no options or help. I think I filed my unemployment wrong but Ive had no help along the way and now Im stuck. The whole process is frustrating and especially during this time of COVID-19, Im getting so frustrated with the governments ability to be efficient and truly helpful to the citizens of this country. I just feel completely stuck and frustrated. 0 stars, bro. Get it together, government. You suck.

Michelle is the BEST!!! Nice, professional and just an all around good experience. Thanks for you help in my matters.

Call and call, finally to talk to a actual person only to be told my issue is too complicated to deal with. Upset that livelihood of so many are disrupted because of lack of organization.

I wish I could give no stars... never available or helpful AND THEY ARE DISRESPECTFUL AS FxxK

The people here are so rude and unprofessional! They always talk to you like your dumb and like they don’t care what your talking about!

This how long I’ve been on hold ... they’re very lazy, rude and very slow

They continuously give out the employer number, then after waiting on hold for over an hour, the woman gave me ANOTHER number. After I explained to her this was the number someone else gave me - she talked over me as loud as she could to give me another number. I told her she didn’t have to be rude as I’ve been given this number by the last person I spoke with - she hung up on me .. these people are so rude automatically to you, no matter how nice you are . The most unprofessional people I’ve ever spoken to. I’ve been waiting NINE weeks for unemployment and they still haven’t done anything with my claim nor can I get in touch with anyone

One of the worst automated systems Ive ever had to use. Ive called at least 20 times on different days and still havent gotten through to a person. The state should fire all of you because the way you handle your job is a joke

They dont return calls and dont care about helping anyone. Im pretty sure no actual work get done by these people. They are only there to get that government check and benefits.

The way Ohio unemployment is ran is a joke and a half, crazy how you guys can play with someone money and have a better chance of hitting the lottery than to get through to someone on the phone... If there was a option for negative stars Id click it, 1 star is too much

You get the attitude that you give the employees. Out of all the times I have dealt with the employees at this location, I have only met one that wasnt pleasant right from the beginning of our interactions.

I hate to play the race card but Im pulling it out. Im a single caucasian father who needed help. My son needed insurance and I cant afford it. But they threw a plethora of hurdles at me. I jumped and cleared them all and every week they pop up a few more. Cmon really

It was a nightmare got laid off during the mass layoff theyre system showed itself for what it was designed to be.

Went here to get my EBT renewed. Was on time, even a bit early for my appointment. When I got to reception desk and showed my paperwork, they told me I had to call the number for a phone interview. I explained to them I had a mental disorder (ADHD) and would rather see someone in person. Then they told me that they couldnt do that because they were turned into a call center. Nowhere in the paperwork they sent me does it specifically say that that they were now strictly a call center. I was already there, I wanted to speak to a live person, not a recording. They then told me to go to the big waiting room on the other side of the building and take a number. I did just that, and after waiting about twenty minutes my number was finally called. I then showed my paper work to the people at the desk, and they told me the same thing the others had told me. I then had to explain to them about my disability. They put my name in the system and said I probably had to wait a half hour or so. About a half hour, or so later my name was finally called, GreatI thought, Im finally able to see an actual person.. What I got was a cold, non-personable, black woman who acted like I was inconveniencing her. I got my EBT renewed, but I wish that they would be a little more understanding about people with mental disabilities. We arent faking this! This is something we have to deal with every day! We may look normal on the outside, but our struggles are going on inside. This is why Im giving them only one star.

Ive been on hold for a combined total of 6 hours across multiple days to schedule an appointment for reapplying for food assistance. Multiple phone calls placed since Thursday, January 2nd. The letter they send out has a appointment date of Friday, January 10th. Problem is I need to call to get a time for said appointment, and I cannot get that time because they never seem to answer their phones. Abysmal customer service. They dont even deserve 1.4 star rating they currently have.

This place is horrible no structure and your on hold for hours they need a better system.

I’ve been on hold for 2 hours. They closed my case because I was unable to make it to the office to turn in time sheets n prof of income. I was faxing my information to the wrong number. The same exact number that’s on your redetermination letter. Like we do our job they job n still get kicked off assistance.

Its been weeks and they still havent fixed the phone or computer communication problems. Im amazed people havent gotten violent yet! This is a very horrible department and people at the top on down need to be fired and a house cleaning of dead weight needs to happen!

SEEMS JFS IS ON THE BALL THESE DAYS SINCE PANDEMIC.

Every time Ive tried to call these people, they never answered. Now when they finally do answer, the operator was pretty nice, but the woman I was transferred to was not. She started out okay but when she asked me what money type I had, I wasnt sure what that was. She got all snippy with me because I wasnt sure what it was, I had never been asked that question before. And by the end of the call, she just sounded uninterested and tired. Not exactly what I would consider to be good customer service. First you get snippy with me because Im not sure what you mean by something and then you just wanna get off the phone with me as quick as possible when I didnt even do anything? Rude.

I applied for child care assistance. Was told to bring back a letter from employer. I did the next day. After a month I called to see whats was going on and the caseworker said she denied my case since I didnt bring the letter. I told her I did and I have a receipt showing I did. Then then checks and says ok you did but I still denied your case. You have start over she was very rude. She made the mistake not me but of course Im the one who pays for it.

I been on hold for almost 2 hours. Finally someone picks up to put me back on hold because I asked her if she could look up the info she was asking me to bring in. If you can see how much I get in child support then why cant you see its ending. I really dont like how they act and treat people I work in customer service as well and I would be fired for not doing my job.

I was sanctioned several times due to multiple deaths in my family. They don’t care about what anyone has going on as long as they’re getting paid.

Its so sad that the people that the state put in place to represent the people lack competence and compassion! These people dont answer phones and they do not return calls! If/when they do they have the most unprofessional attitudes that they can possibly have! What ever happen to customer service! It makes you wonder where do they find these people!For a few years now I needed the courtesy of receiving food assistance! Sometimes in life things happen, and that does not includes your not being ambitious enough! My caseworker(s) year after year when its time to have the phone interview fail me! Its just that simple! They say that they are going to call at one time and end up calling many hours later! Like Im in my position, but Im not going to be waiting on you looking at the phone hoping you call like you said you would. I expect you to, jus like you expect me to! A lot of these caseworkers are on their high horses! Im not knocking what you do, but you are a caseworker! How high can that horse possibly be! Im just saying! These caseworkers are going to talk reckless and try to make you feel small! This recent interview didnt happen because my caseworker chose to call me right before she left out the office door! That day was semi busy for me, and it could have been busy for her! I called and I called! I left voicemail after voicemail! Do you think she would be decent enough to return my call? No! What is the point of a voicemail/answering machine? My cell phone # isnt on file, but what does that even matter if the Caseworker doesnt check messages! How could I have update my info! If theres nobody to assist me!Concern citizen from the great state of Ohio (Cuyahoga)

They need to close this place down im going to the news this work told me i cant get another appointment when i just signed up for cash zand i told her why i apply 3 months ago who is the head of this place

I dont like their new automated system. You literally have to wait 30 minutes to an hour to speak to a caseworker and when you get someone, theyre rude. I was able to speak to someone who was nice enough . she helped me out a lot AFTER the fact that the previous agent made me reapply in error. They dont provide a personal connection and there are many long pauses between questions. Overall, they seem like unhappy people.

Worst phone service ever. What do we pay our taxes for???

Would be great if you could actually get anyone to call you back.

Applied for medical for my daughter over 70 days ago. She is eligible. Never received a call or letter for any information. They state the application was not received even though I have a confirmation number and took a picture of it on my phone. They make it very hard to get help when you really need help. Very frustrating.

Nobody ever answers the phone and some of the workers are very rude. They never return phone calls.

I have been calling sinse May 26 and it is now June 4th I have left probably a dozen call back requests throughout this period they still won’t call back so I sit on hold every day for several hours just to have them hang up on me and transfer from department to department apperantly no one knows what is going on everyone should be fired.

Have tried to call multiple times and have yet to speak to a person, you either can leave a vm or sit only hold only to have no one ever pick up the other line. my boyfriend and I have left multiple (nearing 10) voice mails on Susan Bordeaux voice mail and on the general line voice mails and yet to receive a call back. This has been a 2 month long battle and its absolutely ridiculous.And apparently no one there knows how to file paper work because we have submitted paper work and then have been asked to resubmit the same paper work. Can someone there please do their job, some people are waiting for you to do your job so they can have medical assistance. Thanks.

Horrible service. Horrible attitudes. Act as though you forced them into work that day. Unprofessional and rude.

Racists location! This people work for the people but dont care about the people. The person that hires should be fired he is worse than all of them. You call for help and all they do is neglet you. Neglet your calls and neglet your needs. How do these people have a job to help people but Instead screw them over and still have a job beats me. They dont answer phones or return messages. They are a bunch of crooks and someone needs to clean the house. They are law suits waiting to happen. When I finish school for Lawyer Im going to have fun here with all the cases I can pick up. This place is so corrupt is sad. Im ashamed of all them. If you are moving States do yourself a favor and dont accept the letter instead. That letters weights nothing in the new state the sad part is they know this when they send you out. Also they dont close your case leaving you screwed over in the new state, leaving you not eligible to receive help. This people are ruining the help for the people needing help from Maria. How dare you!!!

Worst ever horrible customer service in office and over the phone smh makes getting help so difficult and stressful for absolutely no reason!

I don’t understand how they tell you to leave your name and number for a call back, (to prevent from waiting on the phone for an excessive amount of time), then when they call you back they have you on hold for an excessive amount of time. They don’t respect people’s time at all. This is a disgrace.

Lazy people work here, just exactly what US government needs. and we pay our taxes so these people can get paid for doing nothing.

The customer service team Do Not return phone calls and they donot want you to lee more than one message because if you do, such as in my case, you DONT get a call back at all. Ive been waiting over three weeks for the caseworker to callback and to date have nor received a call. Same with written correspondence, they dont sent thst out either.... thus my reason for call. Shame on you ODJF... My mother really needs assistance at least a return.

Was on hold for 26 minutes nobody ever answers.what is the problem .Some people cant leave the house .

I just don’t understand the attitudes. People are coming to this place for help and the employees act like the help is coming out of their pocket. The whole building needs an attitude check !!

They are rude and nasty. She just acted like I was bothering her, told me she couldnt help me because the computers were down and hung up on me. I was also on hold for 45 minutes. I plan to go somewhere else. I wish I could put zero stars.

Problem here they said you to keve something voicemail and never call you back all I keep getting his voicemail

If they Had 0 Stars I Would give them that staff are very rude .

Don’t bother calling, no one ever answers; social workers there can careless about the public....they spend more energy/time on office gossip.

The women at reception window are rude and shot temperd and you cant get ahold of anybody on the phone

Horrible experience ever they never answer the phone or return calls this place sucks

This place is horrible they never pick up there calls & when you leave a message they never call the person back.

Turkessa Tenney is my social worker not only has she not returned my calls in OVER a week shes treated me Poorly and has gone Out of her way to lower my food stamps

Called 10 times and Aaron w Carlson social worker does not return any phone call I dont understand why he has a number to contact him

They gave me the wrong info to my case worker and refused to assist me in contacting Mary Lou. I decided to go to a different location where I am welcomed.

They dont return calls and the workers are very rude.

Why are case workers assigned to clients if they WILL NOT CALL THEM BACK?!!!!! Are the caseloads that large?

You call leave messages will not call back. Dont send out letters for redetermination

After what I heard about that little girl passing because yall is too lazy to even do your damn job Im giving yall 1 star if I can give you zero stars I would all yall need to be fired this is ridiculous!

Cant get a hold of anyone.

I called and the hold time is INSANE some one need to be fired these people dont care about the population.

Started calling back in October until now June I still havent got a call back. I give up

Some of their case workers are worst i didnt work for a company for 7 months then she told i had have them fax her something

You cut my daughters food stamps without any communication as to why and then never answer your phone. You guys are horrible. Its the holidays and now she cant even buy food for her child

Incompetence surpasses the level of competence with these government employees

I wish they had a zero star

Rude and ignorant people! Not professional at all!!!

The lady was supposed to call me and never did wasted 4 in a half hours of my day...

Absolutely terrible service

TRASH

Super pleasant to talk to

0 star

These food stamps be off the CHAIN, son.