I was shopping for a laptop and accessories for college, and I had billy help me, he’s inside of geek squad tech, he was very professional and nice the entire time, very respectful and patient. I was here for awhile and he was calm and chill the entire time helping me, such a good worker.

Geek squad broke my laptop that I need for nursing school and REFUSES to compensate for the laptop THEY BROKE. It is completely broken and will not work at all now. I’ve talked to multiple people and have waited for a week for geek squid city to call me (they said it’d take 24-72 hrs)

No one to accept calls. I DO NOT RECOMMEND!

Really appreciate the help and answers I got from them, I felt like they were telling me the truth and even though the reality of the truth was a lot to take in at least they had the Integrity to tell me without the around the edges BS most sales people come with, no offense.

Went in and purchased two antennas 4 TV

Waited way to long on hold and when i did get someone on hold again. The guy was rude and acted as tho he was doing me a favor. Its not my first BAD EXP. But my last. I will never go again and that inc. Best Buy too!

Literally NEVERRRRR ANSWERS THE PHONE!!! Like at all!! After waiting over 40 mins I hung up ! Then called back and still was waiting over 10 mins! Oh and yeah, still no answer !

Bought video online picked up and no game in the case

Employees are very helpful

I recently made an appointment to have a radio put in my 2007 escalade. I only had to wait a week, which is pretty good. As soon as I signed in, they got right to work. After everything was installed, Collin, my Geek Squad installer, gave me a tutorial on my new radio. I was very pleased.

Store #162 is awesome. Jason, store supervisor, John, Geek Squad Supervisor and Rob, sales person, went ten proverbial extra miles to please me in my recent purchase of a new computer which all but fatally crashed. Taking it back to the store nearly three months later, I never expected a new replacement computer of my choice. However, John promptly gave me the paperwork, without even my receipt, he cheerfully looked it up. Then, when the new computer, upon picking it up after uploads/downloads were performed, somehow, my old computer documents and such were not transferred. I wont bore you with the details, but I was a very unhappy camper. Long story short, it was merely miscommunication between myself and two employees. Mistakes happen in communications and lack thereof, but all those involved never once feigned their help, regret for the mistake and assistance in making me happy. I would highly recommend this store and these employees. I was difficult and they were, clearly, unfeigned in pleasing me. THANK YOU BEST BUY STORE #162

Disappointed that they told me on the phone they could repair my iPad, but when I showed up, they smugly told me they cant. A colossal waste of time, and I left ticked off and insulted! Great Geek experience!

Totally unprofessional...

Always awesome and amazing they kno everything even better when u total tex support

Do you guys know how to answer a simple phone

TERRIBLE

Geek squad fixed my son and wifes phone issues without charging anything. I think they all should get raises

Got my refund! a brand new lightsaber :)

Enjoying new tv

Horrible. My husbands laptop came with windows 10. In order to fix his laptop they had to wipe it clean. They then installed windows 8. When we returned to tell them they put the wrong version of windows they refused to fix it saying it was a software problem and that is not covered by the protection plan.