I purchased a used vehicle from a company I will not name. A few minutes after pulling off the lot the check engine light came on. I then realized my back taillight was not working. My warranty company recommended I take my vehicle to Urban Auto Repair. I’m so happy they did. I dropped my vehicle off and very briefly talked to Matt about taillight and check engine light. I talked to Matt later that same day and was told my vehicle needed a new engine. Needless to say I was devastated. I only had the vehicle for two days at this point. Matt and his team replaced my engine with one with much lower mileage on it. That in itself was wonderful but they went above and beyond. Matt found other issues with my vehicle and replaced and repaired those as well. I’m sorry I can not recall all the other repairs Matt completed as there were many. Once I received my vehicle back I had a few concerns. I went back to voice my concerns. As busy as Matt is he took the time to not only listen to my concerns, he took the time to take a quick drive with me to see what I was trying to explain to him. I know absolutely nothing about cars and when you don’t know what your talking about it can be hard trying to explain what you think might be wrong. Matt was very patient and kind. I left my vehicle with him so he could check it over again. I was called later that afternoon and was told my vehicle was ready. When I arrived to get my vehicle Matt once again took the time to talk to me. He put my mind at ease. Thankfully there were no issues with my vehicle. If you need any auto repairs this is the place to go. I will be going to them with any future repairs and general upkeep. I could not be any happier with the service and respect I received.

They are horrible. Ive been waiting on my car for almost a week and every time I call they can never give me a definitive date. They always say itll be ready tomorrow but when tomorrow comes its NEVER ready and they sound irritated every time I call. Never again

Fixed my air conditioner on the same day and at a pretty fair price. I would recommend them to anyone.

Excellent service. Friendly staff.

It was a good experience Im taking my bmw there now to get worked on by Matt he told me it will not be expensive that I will just need a new line cause it has a leak .he was referred by the place I bought my car from so far it sounds okay

Since my cousin retired as a mechanic I’ve found it hard to trust anyone with my cars! Matt is an honest guy and has done more than expected to keep my car in good shape! I recommend him to everyone!

Wonderful Service. Honest Mechanic s

I have a 2003 BMW 325 I had a mechanic to work on my car and after having my car for two months and 1,500 he tells me that I have engine problems and the car was riding and driving horribly when I got the car back from him. I was referred by a friend to call Matt at Urban Auto he sat me down and I told him all the issues with the car! I cried and prayed. Matt called me back the same day it was just a gasket and he was 80 percent cheaper than the guy and my car is back to normal driving like a beast! Urban Auto is the BEST EVER and Matt is amazing and very professional! I thank you again!

Very helpful. Excellent service. Pleasant to do business with.

Does great work & is very well respected. Had a difficult experience with my warranty company but Matt went above & beyond to keep me informed on the process & helped resolve any issues as quickly as possible. Im very thankful & would recommend to everyone.

Matt is an awesome guy. He will take care of you! I have all of my warranty work done here.

If you are looking for excellent service, this is the place for you! A hidden treasure...the owner Matt is very kind and accomodating. These are traits we rarely see with auto mechanics. Honest and fair but very direct. He wont keep you guessing, gets right down to business. Make sure that you utilize small business services. This is definitely one to add to your phone contacts. 2 locations available. Great Job guys!

Thanks for making everything right with my VW CCGreatly appreciatedThanks Matt

Went to Tradewinds on Lorain rd, they were super friendly and helpful. Vincent helped me find the perfect car! Got approved and drove home my new SUV the same day!!! Call Vincent, he will hell you out!!

I bought a vehicle from them 2 years ago and the van is still going strong to this day! The 2005 Dodge Grand Caravan I bought has yet to have something go wrong. Ive kept up with oil changes and thats about it. The staff were very friendly and patient while I decided what vehicle to purchase, which took me about 4 hours. I had low monthly payments and was able to pay biweekly since it was easier for me. You can call in to make a payment which for me was extremely convenient! Once I had enough money to pay the vehicle off I made my final payment and I had my title within a week. I would definitely recommend them to anybody looking for an honest used car lot. If Im ever in need of another vehicle I will not hesitate to return!

Purchase a car but never received the title. They said it was lost in the mail, so I was expected to do the run around to correct the situation out of my pocket. Also threw away the my previous plates, more money out of my pocket. I could hear the car needed breaks when they sold it too me. They told me they would fix the breaks if I bought the car, so I made an appointment and they said the breaks were new just needed to be cleaned. When I had an inspection done on the car they told me that the breaks were bad. I feel as if I was lied to again and again. There probably never was a title to begin with. Very poor customer service, they dont care if you are satisfied. They just want your money.

Definitely a great car mechanic shop. Would recommend everyone to have minor and major work on their car done there.

Love Matt him and his crew are great. They/Mat is a special young man. He fixed my baby [camero] and it looks fabulous darling.

Never had a issue been coming to Matt for years my cars my familys cars and all my friends cars come here definitely is the only place i trust working on my vehicles

I just love Matt not just because hes so freaking cute but the work that I receive is beyond great

Got my vw car from Vincent... this guy will take care of you ... and definitely make you leave the dealership happy.. when you go there ask for him ... then thank me later!!! ....

Matt helped me out alot nice place they get the job done

Vincent was really helpful. Showed a variety of cars that worked for my price range. Took some time but we found one!

Dropped my car off first thing Wednesday morning was supposed to be done the next day. It is not finished, and I have had to call them multiple times to find out they didnt fix it. Hopefully Ill have my car back before they close for the weekend

Me and my husband bought a truck on Saturday. Randy and Christian were awesome.they went above and beyond to get us into the truck we wanted and in our price range . Thanks for making this a good experience.

Just went there today and bought my daughters first car. It is a very family dealership. I was really surprised after looking all over Cleveland for a decent, reliable, cheap first car. I ended up finding her a super clean one owner Volkswagen Jetta. Didnt know that this was the same Tradewinds that was on Brookpark Road where we first went.

Nice inventory and knowledgeable staff. Not your typical annoying salesmen, they will work with you until your needs are met and not push you into the wrong decision. Karen is very friendly and a nice addition to the office. Highly recommend tradewinds. Have been going for years and I love my new 2015 Volkswagen Passat! Thanks again Tradewinds!!

Bought a Cadillac from Tradewinds 8 months ago. Since then it has broken down 3 times and was sold to me without a spare tire or jack. After i had the car for a couple weeks the oil change notification went off and found the battery was 5 years old. Should have known while working the deal that with the payment increasing as we went and them taking the warranty they were going to sell me out at the last minute this was a bad deal. Wouldnt recommend them unless you cant get financed anywhere else.

I appreciate the help with guys here at tradewinds for returning my down payment in a respectful matter and fast. I would to try again in the near future. Thanks Tim.

Thank you Matt, I appreciate the fact that you took the time to listen to me. Because not very many auto shops treat women fairly. Again thank you .

Matt and his team are great guys.

Purchased a SUV from Tradewinds, would definitely recommend family and friends, awesome salesmen and extremely reliable vehicles, will purchase from Tradewinds in the future for my next vehicle 😊

I worked with Vince for my new car. He was very helpful and patient as I had a lot of requirements for my new vehicle. Thank you, Vince!

Id give the guys up at Urbans auto 6 stars if I could!! Ive been in alot of auto places, and have left numerous times feeling taken advantage of! Never with Urbans! Ive been in on numerous occasions and have left more than happy everytime! Great service, knowlegable staff, fair prices, and it gets done in a timely manner! I mean, what really more can you ask for? Matt is a great guy who is super informative and def. Knows what hes doing!! I truly cant thank you and your staff enough for the years of great service!! TOP NOTCH!

I work here

Fast and friendly service. Gave me a ride home when my car broke down, said hed call within the hour, wasnt even 30 minutes and said not to rent a car and that my car should be ready in about an hour. Well it was and the bill was far less then expected.

Very helpful, great service, special thanks to Mat whom guided us through the whole process

THEY VERY TRUSTWORTHY AND GREAT PRICES

Great service! Matt is very knowledgeable, honest, and fair.

Honest people and excellent work at a good price.

Great service thanks guys !

I test drove a car and forgot my purse in the back seat. Thankfully they had the purse when I went back but it was light about 60 bucks in cash..I was pretty disappointed by these so called professionals..its too bad because I was really considering the car I drove but now I cant imagine doing business with this place.

Great experience! Excellent staff!!

Absolutely horrible. Bought a vehicle for the engine light to come on a week later. They promised to purchase new tires on the vehicle and never did, never received the title after 45 days. Would never recommend the one on brookpark rd near Walmart.

Great service.....everytime.

Good fast service, the guys are great

MATT is the Best Mechanic ever!!!

They did a great job

Very courteous

Scammers

Honest and fair shop. Thanks for everything!!!!

Very good mechanics they know what they are doing and are affordable!