The worst experience ever. Do not rent from enterprise they do not care about you. I rented a car from Enterprise and I booked my reservation online. I called the Enterprise in Cleveland heights to see if there was fee for going out of town it wasnt one but there is a $300 deposit fee that they didnt tell me about until the day of me getting the car. I thought my rental was going to be at least $200 with the car insurance included it it came out to be close to $500 because they included the 300 deposit fee. I was not told this until almost all the paperwork was done and I had no other option but to get the car. I was told that once I returned the car though I would get the money back that day. Seeing that I was going out of the country the next day I really needed the $300. Instead of getting the money back I had to wait three to four business days to get it back so I was in another country depleted of funds. Almost stranded because I was lied to by Enterprise. I will never go back to Enterprise again and I will warn everybody do not rent from Enterprise they do not tell you about the $300 deposit it was so bad that before I got the car the guy said ask somebody for some money to cover your travel expense. They didnt care. I was so upset to be in another country and not have the money that I planned on having because Enterprise through that on me at the last minute. I felt as though I was being held hostage because I had to have the car but I would have went somewhere else if I would have known about the $300 deposit. Never never never never ever rent from Enterprise ever again. And I will tell you dont do it dont go to them go to Hertz.

My last two rentals have been less than stellar. During the first rental, my location lost my reservation, then sent me to another site to pick up a car that wouldnt be ready for 30 minutes. This last time, the vehicle I reserved was not available and the car I ended up with smelled like weed! Im done (I hope). Next week, Im going to Hertz. It has GOT to be better than this!

Everything went ok. There wasnt any variety for it to be the beginning of the week. Im glad upon request a chair was brought out for myself . I am disabled . The online doesnt disclose what it should as far as the $200 hold which should be pointed out for paying patrons. So they are notified before hand and not after. Other than that improving on those issues would be appreciated. Thanks. Recommended and highly advise booking online in advance at least 2-3days.

The staff at this Enterprise location (Cleveland Heights, Ohio) provided outstanding customer service. They were efficient, personable, and over-the-top helpful.I had not realized that my license had expired 2 days earlier. I thought that was the end of my plans. However, the manager arranged to have me driven to and from the DMV.All four of the drivers were friendly and made me feel safe in the car with them.The agents that processed my rental and return were efficient and friendly. I observed the attributes in all of the interactions that took place while I was there. Although clearly busy, they treated each person as though he/she was the only one there.The car I rented was clean and seemed to be in excellent condition. Even though I am used to driving a van, I enjoyed my time behind the wheel of a Kia Soul.I think that Enterprise can hold this staff out as an example what excellent customer service looks like.

A large selection of cars of various classes can be found here. Because of the popularity, expect to find a large number of people with interest for cars & SUVs

I rent from these folks so often that they know me by name. Always a pleasure when I get to interact with them. Theyre so knowledgeable about policies and can always help me by answering questions.

If you need something done Mr. Meadows is your guy! Professional, courteous, and the best trait of all displays empathy! Give that man a raise!

Gave my reserved rental vehicle away ...had to wait a hour customer service was good on keeping me updated

Courtesy by staff and quick service and cared about what needed. Any issue was resolved promptly

I will not be returning to this company. They are rediculious Definitely over charged and nickel and dimed

Very friendly, fast and professional. Never an issue. Made sure I didn’t have an questions about the vehicle and then sent me on my way!

BEWARE OF THE ENTERPRISE RENTAL LOCATION in CLEVELAND HEIGHTSThe employees of this location are unethical & unprofessional.My car was in a collision & my insurance company arranged for me to pick up a rental at Enterprise Rental in Cleveland Heights. I made a 3:00 appointment with Shevin for a luxury car or a SUV. When I got there on time I was told me they could not provide me with my requested vehicle choices. So the area manager Mike came out to speak with us & promised if we could just come back @5, he’d personally make sure there was either a luxury car or a SUV ready for us upon our return. We return at 5 as instructed to be given a SUV that was filthy & smelled of smoke. Shevin again asked if we would return the next morning @9am he would see that vehicle was cleaned & awaiting our arrival the following morning. Upon our return the following morning @9, I was told they had no vehicles available & I could stand around & wait in their tiny “super spreader” waiting area.I was beyond frustrated & openly shared that frustration. They have 0 accountability. The white manager on duty at the time whose name I didn’t get flat out refused to assist us in anyway because I disrespectful, unbelievable. Needless to say I never got my rental.The customer service is terrible and the overall experience was very frustrating & maddening.

Unfortunately I had a very bad experience with this location. I’ll start with the positive. The representative who picked me up from the repair shop and got everything set up for me was very thorough and friendly. Now for the rest of it. Two days after picking up the car, which was old and kind of dirty and covered on scratches and dents, I noticed the tire pressure light was on. I checked and found a nail deeply embedded in the driver’s side front tire, I also checked the air pressure and the tire was at 20 psi. To be thorough I checked the other 3 tires, 2 of them were at 50 psi and the 4th was at 55! To me this is a clear indication that they knew there was a slow leak somewhere and instead of taking the time to figure it out and patch or change the tire they just overfilled them and put me on the road in an unsafe vehicle. I reported this to corporate and got no response. Very disappointed.

Im a winning customer when it comes too renting from enterprise car rental, they have very good customer service and always meet my needsThank you Enterprise

It was alright, lost some items, but whatcan you do if they wasnt return.

They was really nice and took care of me quickly. The rental i got was super clean and smelled good. I was in love with it. Definitely dont want to give it back. Lol

The customer service was excellent and it was a relief to speak with someone face to face and not a foreigner with a heavy accent causing a very difficult language barrier...I gave it 3 stars only because I wasnt notified of a deposit in addition to the rental amount even when using a major credit...and I couldnt do a split payment they would only accept 1 card 😫😭

When we arrived at Enterprise, August 14 2020, there were a few people standing outside of the building waiting to be seen in the hott sun. I asked the young lady how long she was in line for? A good 30 to 45 minutes and she mentioned a few patrons came early and had to leave and tried calling the Enterprise office in Cleveland Heights and the phones were not working.Although we only waited in the hott sun for a half hour and we paid for the car and received an upgrade tooMight not go to this one or at least notify the customers that they have to wait outside on the website.Was a little disappointed but we loved our upgrade and enjoyed my sisters wedding too.

I always rent from the Cleveland heights (mayfield) location. Mike and the staff are amazingI rented a car for two and a half weeks and they made sure I received all the discounts available-They also make the pick up/drop off process extremely easy and the entire staff are always friendly and professional.Thanks again for the Quality Service!

So far so good 👍

Needs help with cleaning department cause vehicle want all the way clean and thats how I returned it half clean. Need to look under seats before accepting vehicle.

Excellent service and staff.

I always get great service at this location. The staff are friendly and efficient. They always pick me up on time and when I return a rental they always give me a ride back home. I also like that they show me all the features of the vehicle Im renting. I will definitely return again.

The young lady who was assigned to us was very pleasant and knowledgeable of the policy and very courteous. My wife and I where in and out of this establishment without any problems. Great Job!!! Thanks Cleveland Heights Enterprise....

They were nice and friendly I love going to them.

They’re cool but they charged me for a Vehicle cleaning fee and I tried to get a description of what it was and no one knew. So until this day I’ll never know if the vehicle cleaning charge feel was really legit. Stay for your inspection.

Booked last minute for a holiday weekend. Had the correct type of car available, very clean. Refund of security deposit posted within 24 hours of car return. Employees very professional and polite despite having to run in and out of severe heat in business attire.

The customer care assistance from beginning to end was awesome. The car itself not so awesome. Will not reserve a compact car ever again.

Everyone that I encountered be it on the phone or in person was very courteous and informative in regards to the details of renting a vehicle. I recieved very prompt service when picking the vehicle up as well as returning the vehicle. Would recommend Enterprise Mayfield office to anyone who needs to rent a vehicle. Great experience....

Tall black dude do not know the job.told me i couldnt use my credit card from my bank. I filed a complaint and the bigger boss told me i could

Im not understanding why do I need a utility bill and a phone bill just to rent a car smh.

Very efficient and always have a car on the lot when I need one. I appreciate their professionalism!

Car was delivered in a timely manner and the customer service was phenomenal!!!

Got a free upgrade since they didnt have the car I booked. Staff was very friendly and agile.

Always go here...had an unexpected inconvenience happen and needed a rental they got me into something that wasn’t fitting for my children and I due to no one really having cars (I’m blaming covid) I called corporate about an exchange Monday return the first vehicle and they put me in something that was comfortable. Staff is always polite and patient when dealing with me. I would recommend this location

Friendly staff nice car.

Nice and friendly customer service

Service was absolutely HORRIBLE I will NEVER rent a car from them again

Could not rent a car with out of state ID

I always have an easy, polite and cheerful interaction with the staff at this Enterprise. Even when they are busy, they make an effort to acknowledge you when you step through the door. Of course, this is their job but they do it well enough to make you forget!

It was quick convenient and done expertly. The car was great and the representative very courteous.

Quality, Quick, and Professional customer service. OH YEAH...the car 🚗 wasnt bad either!

Gave me a bad rental. Will not go back.

My rental car battery died... they finally accommodated me after some rough conversion. Had the car for 6 hours and drove 10miles . That was real disappointing...Wait on the money to go back on my credit card..... SMH..

Very helpful staff who remembered me from a previous visit.

So if you don’t have a major credit car you can rent here with a debit.... but what they don’t tell you is that you need two utility bills to do so. I got dropped off by an uber and found out the hard way. I stay with family therefore I don’t have a utility bill in my name. I asked if paystubs, bank statements, or even credit card bills (all things that are in my name and come to my address and have my name on it) would qualify and they said no.Make sure you have everything you need before you go rent a car.. because it’s not on the site and they won’t tell you.

They were nice and friendly and very detailed about giving information. I will be back

I own an auto repair shop about a mile from this location. I have been using this location for years and they have always done a satisfactory job. Within the last year or so the new manager, Ray, took over. They are now EXCEPTIONAL!!! He takes such good care of my customer, that I could not even fathom using another rental facility. I can say its not just me though. I have been in his store many times to pick up and drop off customers and I have seen Ray and his staff interacting with their customers and I can say that they treat everyone with respect and it seems like they are always trying to accommodate them. Good work guys!

Great guys

Everytime I go here it’s a bad experience

I just recently rented a car from the Cleveland Hts Enterprise. I was very pleased with my rental, it was in good shape and I was given a double upgrade for a lesser price! They’re office is very courteous and pleasant. I look forward to getting a great deal each time I rent a car from their office.

Great staff and very professional

The folks here are sales-oriented rather than service-oriented.

Love the car didnt have any problem at all with the Chevy Malibu. And the service was good, and everyone was so friendly with a smile. This place was so busy,Enterprise we had a great time because of you.Thank you with a (smile) 😁😁

Ben thank you so much! Still dont understand bill. How much more is pick up?

DO NOT rent from this location, half the cars smell like cigarettes, black-n-milds, and/or weed.

A good experience. They drove us home. They also let us look inside several cars so we could choose what wed be most comfortable driving. A thorough walk around was done with us so that both the associate and us could agree on any damage that may have been there previously (though there wasnt any). I was very impressed.

5 star service when rented and when returned.

Excellent customer service.Thanks to Ben from Cleveland Heights, Ohio 44118 Mayfield Road location!!

Had an issue with tire pressure light. Handled quickly.All people were lovely. HoweverI had to go back to have the inside windows cleaned. (Oil slick on passenger window and finger prints on back window.)The product they used, when I returned to have them cleaned, left a smeary coating. I finally convinced them to clean residue off with a dry clean cloth. I say convince because I had to do the drivers front window to prove my point.The man who took me to the car initially did not help me get the seat adjusted so I could get in and out easily. I struggled with that the five days I had the car.

When first picking up my rental I was greeted very warmly and the customer service provided was awesome. I had to extend my rental an additional day, and it took three people for me to go through before I reached Ray . He was very polite and accommodating and I appreciate him for extending my contract without going up on my rate as the other two associates tried to. Quick and great service at this location.

The service was great!!! The one issue I have is with the fees. I understood what the fees were for, but that should be included in the price at confirmation. After everything was said and done it was double the price I confirmed. The staff there were awesome everyone was friendly and they were concerned about the safety of my family during the trip. I felt welcome and not like i was burdening them with my business. I will use them again.

Very good experience. The longest one I have used Enterprise before. I have had nothing but good experience with this company and use them exclusively for personal and work rentals. This rental was a last-minute decision as we needed another car to travel back and forth from Ohio to Michigan a few times and had to extend the first week to two weeks. The full-size car was superb, comfortable and roomy. All of my communication with the Cleveland Heights staff was professional, smooth and courteous. Even when I had to extend to a second week by phone, it was no problem. They took care of it quickly and efficiently. I gave them 4 of 5 stars only because (1) dropping car off to a different location out of state was $160 more - I knew this when I signed, but just doesnt sit well as its the same company and (2) extra driver was $10 - expected that to be a one-time charge, but was $10/day. But overall, another good experience and highly recommend them. Thanks, Enterprise!

I was in an accident last week, finally got ahold of the other partys insurance. Made the reservation, Enterprise picked me up on time, and actually did the transaction in the vehicle. AWESOME! I didnt even have to go into the building. Good stuff guys!!!!

Friendly great service/location

Has always been a pleasant experience renting from the Cleveland Hts office of Enterprise. However, after having made a reservation well in advance for a mid size car, I was offered a choice between a small Fiesta or a pick-up truck. Since I was driving to Chicago from Cleveland, I chose the Toyota Pick-up. It did the job and I got a free tank of gas to help compensate for the reduced gas mileage but the clumsy sized pick-up, although better than the Ford or Ram alternatives, was a little dicey in the city. Truck could have been cleaner.

Great service but I drove around with a cracked windshield that I didnt notice it was cracked until I got to work. Even though the car was driver able, I still dont think I shouldve been given that car. My insurance paid for 30 days and I paid out of pocket for 10 extra days which was over $350 cash. I shouldve gotten a better deal besides $22 off for gas.

Great guys and gals here . Nice cars and great service

Great customer service. I have rented from this location many times in the past and have mostly always had a great experience. Very accommodating. Only negative comment is that they do not pick up at my home any longer.

Great staff and the service is impeccable! Its honestly rare to see such a service driven culture and I travel extensively for work so I experience the service of many airlines, hotels and rental car locations on a weekly basis to compare. The company has a reputation for service, but this location stands out to me, which is great considering Cleveland Heights is my home base.Ill echo what another reviewer wrote here and thats to see this team in action during their busy rush periods. Ive seen them efficiently handle a lobby full of cranky customers on a Friday evening with more poise and patience than anyone else hands down.

Awful experience had to wait an hour to return the car. The system is flawed ! This is crazy !

My sister and I have used the Cleveland Heights Enterprise Rental on several occasions and want to complement that staff for having been most accommodating with our needs. An unfavorable experience on an occasion was handled and satisfied without difficulty.It is most rewarding to be called by name upon entering a service establishment.Be assured that the Cleveland Heights site is a 5 (on 1 to 5) on the scale.Note: I would like to see a little life (i.e. a plate/flower) other than the smiles on the faces of the Cleveland Heights staff. :)

No problems with the car . But I did call I ahead and was not told when I called nor did I see it on the website did you did not take the chime card which is backed by visa.

I rented this week a vehicle.I was very happy with the service.Thank you Ben and everyone else

Ive used the Mayfield location a few times and the pleasant customer service always brings me back. From Camille Kampf, the Asst. Mgr to Brianna Booker, Mgt Trainee, to Tyler, the associate who helped me that day. They are ALL great!! Ben Burnside, the Branch Manager, has a great team!!So glad because the location is close to where I live!

I loved the service provided to me. When the car I rented had an engine issue they towed a new car out to me that was a significant upgrade. After returning the new car they even gave me a ride back to campus free of charge. Wonderful company!

Im a fan

Rented a car on a busy Saturday morning. The front counter staff is very courteous and helpful and work hard. They kept s smile on their face even though there was no end in sight for even a small break. They work hard to be sure that every customer is taken care or and happy with their service

The staff at this branch were the most friendly people Ive had the pleasure of dealing with when renting a car recently. In doing so I felt valued as a customer! Fantastic service! Thank you.

The staff has always provided me with fantastic service & a friendly attitude. I would recommend this place to anyone in need of a rental without hesitation

I got the car through insurance as part of damage done to my vehicle, and everything was taken care of, the process was simple, and the staff was knowledgeable with my questions about the cars

The young ladies who were working last Saturday were polite and excelled at their duties. Even when people came in past the posted closing time, they greeted them with a smile and helped them rent a vehicle. Hopefully we will never have a need to rent a car again, but it will definitely be from this Enterprise branch.

Wonderful car my only problem was they charge me the wrong price for my car. Didn’t see it until after I returned the car. But I believe the clerk change the Price so that it was correct.

I had an overall good experience renting a car at Enterprise, Mayfield Rd. The pick up and drop off offered by Enterprise is very convenient and saved a lot of time commuting. The staff were friendly and did their job well. Look forward to rent from them again. The weekend deals are very attractive - but I tend to get them only at certain times and not at other times. Will be good to know in advance when these deals are available.

Always a smooth experience. The staff are very accomodating.

Wonderful customer service!! They anticipated my needs based on my past rentals and were accommodating . But I always get good service at Enterprise!

I use this location for rentals on a regular basis and my experience is well above the average mark for car-rental experience. The manager is extremely professional and attentive to making the experience as smooth as possible. In addition, each of the individuals who I have worked with have shown the same level of care and attention in the process of picking up or dropping off my car. Excellent group, I highly recommend them!

I thought that the customer service was okay but could have been better. I saw a particular car that I wanted...But it seemed to me that more time was spent in trying to give me what they wanted me to have than try and work out what i wanted...

This is the best location in the Cleveland area. The staff there are all very friendly and accommodating. I have to rent cars frequently for business usually the wait time is minimal (even on a busy Monday morning) and their cars are clean. Ray Stover and his team provide excellent customer service! I personally will not rent a car at any other place.

The guys at the desk are friendly, but the place is not efficient and does not have good quality cars. I rented a car because my regular car was in an accident and the insurance company paid for a replacement while my car was being repaired. I have had two cars so far from Enterprise:1) Jeep Wrangler that was filled with cigarette smoke and had soft brakes, steering and suspensionI turned in that car and got a2)Dodge Journey. It was fairly new, but after a couple days, the rear view mirror literally fell off the wind shield and was dangling from the roof.I called the office to let them know that I was coming in to exchange the Dodge, but they did no preparation to find a replacement. So when I arrived to exchange my car, I had to wait an hour to get what is now my third car.

My name is LAQUETTA I had a awesome experience with Lauren she was very professional and very helpful however a gentleman at that location charged me for an upgrade when technically I should have not been charged being that at the time of my reservation there were no cars available only a pick up truck and a small compact car so I was forced to upgrade I used to work at hertz so I know how the process is.But overall the location is very professional and friendly

Got me into a rental quickly after a car accident. They were professional, kind and thorough.

Called to rent a vehicle. The representative was very cordial at first but after he gave me the pricing which I thought was over priced for a car rental, I proceeded to let him know that it was too much to pay and that I would try someone else, I was highly insulted by his remark that he took off $19.00 from the rental price. I then proceeded to attempt to thank him for his time but he hung up on me...emphatically hanging up the phone (((Slam!!!, Click!!!)))...I wont EVER!!!! contact them again.

I recently rented a vehicle from Enterprise to travel from Cleveland to North Carolina with my children. Once I arrived in NC, while driving on the highway to my sons game, a tire blew and fortunately, I was able to get us safely to the side of the road. I called the Enterprise office where I rented the vehicle and they quickly put me in touch with Roadside Assistance. I contacted Roadside Assistance and they immediately dispatched a service vehicle to me to change my tire. While I was waiting, RA called several times to check on me and advise me of the ETA of the service vehicle. Once the service vehicle arrived, he had me stay in my car while he fixed it because it was chilly outside. He was extremely professional and courteous. He was finished in a few minutes and I was on my way. Concerned about driving that far on a spare, I contacted a local Enterprise and they advised me to come and they would switch vehicles. I came to their office and within 5 minutes, I was in another vehicle and out the door. I arrived back to Cleveland only to find that my son had left my keys in the rental. I contacted the office in NC and they sent my keys to me via overnight. Enterprise has me as a customer for LIFE! Every single person that I connected with during this experience went above and beyond to ensure that I was taken care of. They made me feel safe and comfortable in what could have been a very distressful situation. Having so many Enterprise locations made the transition very convenient. If I ever travel more than 4 hours, I am renting a vehicle from Enterprise. It was such a peace of mind to know that I would be taken care of during an emergency. THANK YOU ENTERPRISE!!!

We were very pleased with the service at the Enterprise Cleveland Heights office. Staff is always friendly and efficient - and the location cant be beat. The only sour note was windshield wipers that screeched like chalk on a chalkboard. The staff was able to give us a good outcome once we reported the problem. Well rent here again!

Took great care of me. I was at the Cleveland Heights hub & Cassie was great. She showed me what was in my client budget. When i ask for fancier car, she said just $25 more, i said deal. She explain everything in detai.I will return.

Received a rental car from there, and the tire pressure was low in the front right so I turned around and told them about it. They filled up the air and I left. On my trip on the highway, I was alerted that the same tire had extremely low tire pressure suddenly and I ended up getting a flat tire on the highway. I called enterprise and said they were calling triple A and that triple A would be calling once they are about 10 minutes away. 45 minutes passed and Triple A called, asking our location and had not even left yet and said they just received a call and that they wouldnt be able to get to me for another 30 minutes. At that time, I thanked them but told them we would change the tire ourselves. Also, enterprise told me once the spare tire was put on then I would have drive another 45 minutes and exchange cars at the columbus airport location and told me they would alert columbus airport location so that they would have a car ready to go, so I could continue on without any hassle. I called Columbus airport enterprise just to double check, and the clerk that answered and I asked if anyone had reached out to them to let them know about our situation and he said no, they always say they will reach out to us but never do, but when you come in we will take care of you. I said thank you and when we arrived they were ready for us and quickly got us on our way in a nicer vehicle. When I returned the vehicle, I asked what checks they do for those situations and they said they do a full inspection of the tires but and a test to make sure there are no holes but obviously this did not happen for my car. I did not hit anything on the high way, and even when the state trooper was looking for what caused the tire to go flat he had a very hard time finding where there was a hole. I just want to make sure this does not happen to someone else and I was very fortunate that I was already all the way over the right hand lane of the highway otherwise it could have been extremely dangerous to get over in a timely manner with the seconds I had before it completely went flat.

The Cleveland Heights site is the best one. I love the customer service. Very professional and helpful. I will be going there again. Makes up for bad experiences elsewhere (talking to you Richmond Heights). Thank you

We got a really nice car.. be prepared though when you go ... Take lots of notes and who you talked too. Things change when you get there from the internet ! Also they were terribly late to pick up my hubby. Give your self more time than you need !!!!

I agree with a previous review. The moment you walk in the door, their customer service and professionalism is unmatchable. I definitely will recommend anyone to this location.