My designated pool place was ruined when their huge water (reservoir) bladder had a leak and got our spot too muddy to level. They told me I had to rush and get gravel delivered that day in order to keep that designated pool spot OR I had to change the pool location. So we had to change pool locations. Keep in mind I spent $1000 to have a tree removed right beside my first designated pool area. So I wasted that money AND had to change my pool location because their equipment malfunctioned and ruined my first pool location. They installed the pool finally then refused to put the dirt in a predetermined location because the yard was too wet due to their equipment malfunction. They left my back yard a wreck. They also repeatedly drove over and parked on my water meter in the yard after being asked to move and stop driving on it. I called the general manager and he apologized and made it abundantly clear that the paperwork I signed released all responsibilities to me for any damages that may have occurred in the process of pool installation and that their job was to provide me with an installed pool and that was it. I also had to provide the installers with gas and tarps to put under my pool. They also took 1 of my tarps, but I was told there would be a gift card at the store for my inconvenience. I won’t be using pool and spa depot for my next pool. If this is how they treat customers, I won’t be looking to them to install my in ground pool at my new house or use them for any other services after I receive my chemicals for this install.

My hot tub was delivered today and Brett, Jamie and Jordan did a great job. Arrived on time and did an outstanding job. Liam Warren, product advisor was very helpful and knowledgeable about your products and helped us make a great decision that we will enjoy for years.

My wife and I purchased a new spa from Pool and Spa Depot, our salesman Jason Seal was very helpful during the selection and purchase, answering all of our questions. The spa was delivered today by Jorden and Brett, those guys are great, the location was a bit challenging but those guys persevered and got the job done. Job well done guys. Thanks much.

Were in the early stages of getting our inground pool done with Pool and Spa Depot. John Deeds has been great to work with. Hes answered all our questions and walked us through the process. Were super excited to get our project underway in the coming months. John thanks for making us feel like family and enjoy that lunch from Pete.

My mom bought her 27’ above ground pool new last summer with this company. The liner has already falling down in couple places not to mention you can’t get ahold of these people to come out and do anything… you think if someone spent thousands on a pool they would do the bare minimum and answer the phone.. I run a business myself so I understand that it’s peak season and busy but at the same time you could at least return a phone call/voicemail.. guess once they collect their money you’re no longer a customer and not to mention they’ve had two different contractors out here when it was installed because they couldn’t get it right in the first place… highly wouldn’t recommend them for a pool because they contract everything out and once you pay them good luck getting anything else out of them.. This place is a joke!

My husband and I thank the whole team at Spa Depot, giving us the best experience a customer could asked for. To the manager, to the guys who came out to our home, who made sure we were completely satisfied with our spa, we thank you.The men who delivered and assembled, I believe have the hardest job, especially to please picky customers such as I, not one person complained, but was empathetic towards us.When we ordered our jacuzzi fresh off the line, we completely fell in love all over again when delivered, we can’t say enough about the whole staff & manager who waited on us!From pools to spas we believe you will find the best affordable prices fromTN to KY.We highly recommend to visit the showroom, we promise, you will be happy from the time you buy, to the end. Definitely we are coming back to add to our dream backyard.From Hopkinsville KY we thank each of you!

I purchased a pool from Pool and Spa Depot in Clarksville Tn. It took them almost 1 year to install. The heater was never hooked up and never worked. They refuse to replace the heater. I paid over $45,000 for my pool. I have never had such bad service on a purchase in my life. I would NEVER do business with them. They are crooks....

What an incredible experience! John Deeds was absolutely fantastic and treated us like family!! We arrived on a Sunday afternoon for a consultation and John who walked us completely through the process and made us feel completely at home and comfortable. Highly recommend folks considering a pool as an investment into your home property not to waste your time with competitors, in the end you truly get what you pay for. John made sure as a family we were well aware of all options available regarding pros/cons regarding above, stealth and in-ground pools to include filtration systems and chemicals as well as flexible finance options to consider. Again, a truly wonderful no hassle, straight to the point and done to earth consultation that made us feel completely at home. Great job John, youll have another customer for life!!!!!

John was great! So helpful in picking the perfect pool for us. We have had nothing but trouble and very poor customer service trying to buy a pool from other places and someone recommended this place to us. From the first phone call to the pick up of our pool was an easy seamless process. John answered all of our questions and text messages in a very timely manner. Super customer service!!! All of the staff was very friendly but we give John Deeds an A+. Will recommend to all our friends!

Jordan, Ryan and Logan just installed the hot tub and the whole process of purchase, delivery and installation has been amazing. Everyone involved has been very knowledgeable. Installation was quick and they were even able to deal with a hill into our back yard. Would recommend Pool and Spa Depot to anyone.

Great experience! Mr. John Deeds got me a great discount and kept me in the loop throughout the entire process. Also, the delivery crew did an excellent job. Jordan, Ryan, and Logan got everything set up for me, installing the cover and lifter. Overall, very professional. Happy with my hot tub.

My family came in to pool and spa depot to purchase a pool. In part of doing research, one name kept coming up for a salesman, Mr. Deeds, so we set out to pool and spa depot and asked for Mr. Deeds. He explained in detail the difference between all the pools the sell. We ended up going with a middle of the road pool. The nice part about this whole purchase was Mr. Deeds didn’t pressure us into making a decision, we felt like family with him. In fact after everything was done he actually welcomed us to the family. Chad, Pete, but this man lunch! It was well earned!

We walked in to get some information on buying a pool! We met with John (Mr. Deeds) who went over everything in with us. He figured out which pool would be best for us financially! We left for lunch to talk it over and then came back an hour later to make the purchase! We are so excited to get everything set up!P.S. - Pete, buy this man some lunch! He did awesome!

Stopped by the other day and John Deeds was more than gracious with his time and knowledge. He took great care of me, thoroughly answered every question I had, and really made me feel valued as a customer. HIGHLY recommend Pool and Spa Depot!Pete, buy this man some lunch!!!

Hot tub was delivered today very prompt and courteous service.

John Dyrda delivered out hot tub today. He was extremely informative and made sure we understood everything before leaving.

This location is struggling. The staff is truly terrible at communicating across the store, and as a company. Be sure you get ALL the information, keep up with everyone you talk to (take names and job titles) as they will try and push it off on each other.The good part you ask? ERIC.. he is the person you want to talk with. Whether it’s about your chemicals, plumbing and overall care! He has an outstanding personality, good attitude and really is happy to answer every question. Pool class is the thing they do right. Along with their contractors that install your pool.

Jordan and two other gentleman just promptly and safely delivered my hot tub. I appreciate your professionalism, their understanding of the product they installed, and overall knowledge. Thank you.

We just left John at the Clarksville, TN location. He was very knowledgeable and kind. We trust John with our pool buying decisions and he made sure that we had the best pool for our family. We have a special needs daughter and he made the buying enjoyable for her as well. We will definitely be forever customers because of him.

John D. was a huge help in selecting our new hot tub. He was super friendly and really knowledgeable. Pete,...buy this man a five star lunch for his five star service!(4/14/21 Hot tub installed) thanks so much to Jordan, Ryan, and Logan for their quality installation of our hot tub. They answered all my questions and were super friendly. So Pete, feed these awesome, young fellas....they’ve earned it!

Our family went in to Pool and Spa Depot with zero knowledge of pools and we met an amazing guy, John Deeds. After we left we had learned so much from him. From beginning to end, Mr. Deeds walked us through the entire process of which above ground pool would be the best for our family/ money, gave information about the materials, chemicals, etc, not to mention he answered all of the questions we had, which of course made us feel right at home. His knowledge and customer service by far exceeds OUTSTANDING!If anyone is in the market for a pool, please go see Mr. Deeds!

If you are thinking about purchasing a hot tub, I highly recommend Liam.He was very professional and courteous, as well as knowledgeable.Liam made my purchase process an easy one by explaining the different models, what each one had to offer, and also discussing financing options.I highly recommend that you ask for Liam!You will not regret it!Thanks again, Liam!

I am looking to get new hot tub installed but after seeing the way this company is handling a pool install for a friend and neighbor... I think I will take my business elsewhere. Not only have they taken forever but they keep stiffing them on costs and materials. Not impressed with what I have observed.

Walked in to just browse, really not knowing what to expect. We were greeted by John “Deeds” who immediately made us feel at home and comfortable.He walked us through everything, patiently answering our questions. We happily made a purchase of a new jacuzzi for our home with his help!Thank you! Would highly recommend him and this store.

This company built our pool and we absolutely love it. Good price and the people who work there are great. The customer service is great, especially Eric Suminski. Every time I go he helps me with whatever I need.

Not necessarily a complaint on the location. But a review on the corporate entity of the business.We moved into a home that had the pool repaired by this company late last fall early winter. The pool liner is coming down and is supposed to be covered by a 1 year installation warranty, but because we are new owners they will not stand by their work and will not honor the warranty. I dont believe this is a fair procedure of how to handle it. Now instead of using this company to maintain my pool I will use another company in the area.

Make sure to ask for John Deeds! We had a GREAT experience with everyone! John was very transparent about the process and helped us design the pool of our dreams!We started our process at the end of February and our pool was completed the weekend before Memorial Day. Going into it everyone was very transparent about the process and the time it can take (weather permitting!). Dennis our contractor was very informative and kept us informed of every step and what we should expect

John D did an amazing job answering all of my questions. I felt like he listened to my concerns. I didn’t feel pressured or over sold.

John “Deeds” was awesome in helping us pick out a new pool today. We were lost coming in after seeing our old pool caved and didn’t know what we needed to do to replace it. John looked everything g up to tell us what would work with our property and deck and made the process easy and simple. Thank you John for all your help!

John was a big help with me and my wife. He walked us thru all the above ground pools with the price. Told us the right one that would go good in the backyard. Walked us thru it all. Couldn’t ask for a better salesman.

The delivery team was polite, friendly and professional. They were able to answer several of my questions about the tub. I still have some questions for Greg our salesman. To be continued........

Just bought a house and was not going to endure a summer in TN without a pool. Walked into the store and was greeted by Deeds who walked us through the process. Very up front with what the different options and sizes where and helped us make an educated decision for the size of our family. Easy to work with, and it helps he is a bourbon drinker. Would definitely recommend any one looking for a pool to come and see Deeds and the crew at the store.

John Dydra is one of THE kindest and most caring people you will ever meet. Every time we come in for anything he takes care of us and goes above and beyond!!! If you head in definitely ask for him!

Jordan, Ryan and Logan were phenomenal!! They ensured a thorough inventory was completed and even helped us with a status of the missing heater for our sauna. Very timely, professional young men. I highly encourage there team!!

Went to Pool & Spa depot today and had a great experience. Mr. John Deeds took care of us and answered all of our concerns. I would highly recommend to go see Mr John if you decide to purchase a pool or any of your pool needs.

We walked in to Pool and Spa and was greeted by Matt. We had a great first meeting and ended up buying our pool that day. There was a lot of miscommunications as to what we needed to do vs what they were going to do as the process went by. That was all fixed and no problems. Our main issue is with Kelly( spelling) in installation. My husband has been dealing with her but I’ve listens in on two occasions on speaker phone. Her attitude is horrible and she seems to forget who the customer is and that we pay her salary! We had to call in several times to get updates on when the installation was even going to happen after her saying multiple times she would call us. She did not call when she said she was going to hence why we called her! I am NOT okay with how she handles communications. I understand she may feel the same way we do, but in the end, WE are the customer who forked out over 15k on this pool. We deserve to know what’s happening and when especially since our jobs keep us away from home. So scheduling is super important to us! We told her this several times. To date, our pool is STILL not installed and have no clear date on when it will happen. We understand weather permitting, but our date got pushed out due to another install. At least that’s what we were told…. I would love to give more stars to the guys at the actual store, but Kelly killed it.

I’ve been looking into getting a pool for about a year and walked into pool and spa depot thinking I’d look at options and have to go back home to make my mind up about which pool I wanted. Adam was so resourceful and knowledgeable about the ins and outs of owning and operating a pool. I had a million questions about chlorine vs. salt water stealth vs. above ground, he answered every question I came up with and ones I hadn’t yet thought of. I was so comfortable with the knowledge I now had thanks to Adam, that I not only made my mind up but purchased our pool and waiting for my install date to be swimming by summer!! Adam did a fantastic job and earned my business, if your looking for a pool or hot tub etc do yourself a favor and go see Adam at pool and spa depot Clarksville!!!

Still waiting on my pool install. It’s been since 3/27 that we picked out our pool. Sand will be delivered on Monday and the electrician is standing by. I would really like to have it for the long weekend coming up.

John “Deeds” Dyrda was our salesman today and he was awesome! We choose the 24 Cape Cod above ground pool, he explained everything! Thank you John for helping us with our first pool!

John Deeds is the man! Thank you for all the help making my summer dreams come true for me and my family! Big shout out to Big Mike and Adam for hiring such a great guy like Mr. Deeds!

Excited to see the options for a pool! John Dyrda was informative and helpful in making the decision. He made my mother in law feel at ease with such a large purchase.

If you’re thinking about purchasing a pool, John Dyrda is your guy! He is very knowledgeable and cares about his customers. He takes his time explaining everything to you and happily answers any questions that you have. I highly recommend seeing John for all of your pool and spa needs!

I come here weekly to have my water tested. I purchase all my supplies from them. Theyve come out to the house to help me open my pool. The customer service is exceptional! I would highly recommend them for your pool needs!

Jordan, Ryan, and Logan were a pleasure to deal with this morning taking delivery of my Jacuzzi J-235! Can’t wait to get it filled up!

We had purchased a new pump and sand filter had them come out to install and to do hard plumbing. Then the following summer no swimming or anything because a covid 19 had hit. So this summer comes around and the pipes that were installed was leaking just wanted them to come out and fix it. would be a easy fix, but the way he had it, it couldnt even turn any more and they refused to comeout because they said they only give one year warranty so got me upset with that because they know with everything thats been going on financially and emotionally and physically with everyone I thought they would come out and do the right thing!But no... then he said he would call me back but never did!!So sad!

John was so great I didn’t want to come into the store and so he did everything over the phone with me! He made the process really easy and enjoyable. Five stars for John!

This place had absolutely everything I needed for my pool and the associate that helped me was very kind, informative, and courteous. I will certainly be coming here all summer long for my pool needs

I am currently having my pool installed. If you can choose your install crew I recommend Rickey, Shaq, Ivey and West. These guys are not only efficient, they are exacting. They were super considerate of my property as well and spending the time it took to make sure everything was perfectly level. They are quick and super personable. All around great crew!

I purchased a hot tub off of Amazon and I absolutely love it however trying to keep a balance can be a bit of a calf but thankfully test your water for free make suggestions for you based off of your chemical type and they do not charge you anything for that each time Ive been the gentlemen have been extremely helpful and actually show concern about things that you voice to them thats going on with your hot tub or pool I am now seeing these people wants to twice a week If you have a hot tub or a pool go there they will definitely help you with keeping your pool balanced and your hot tub balanced as well

Shout out to Liam Warren for great customer service and quick follow up on new pool purchase, highly recommend Clarksville Pool and Spa Depot!!!

Ryan, Logan and Jordan did a fantastic job setting up both my hot tub and message chair! Looking forward to using both!Thank you so much!

John Deeds was very helpful in our experience at the Clarksville location. We purchased the Cape Cod Aluminum pool. He, along with Matt and the GM all were helpful and patient as we went back and forth about which pool to purchase. I appreciate the no pressure approach and each person answered mymany many questions. We are glad to have the install in a couple weeks so we will be ready for warm weather. I will update this review as the install is completed.

Clarksville was completely sold out of sleds this week after the snow and John was the true MVP to have shared where the goods were stocked. My kids had so much fun sledding with their pool floats and they held up beautifully!! Thanks again John for keeping the community posted on where they can get all things fun for summer AND Winter!!!

John did a great job explaining all of the different options to us and he was very personable!

We went to Pool and Spa Depot because we vowed never to go to Nashville( Family Leisure) again after a bad experience with a pool wall that rusted and exploded only lasting two summers. I had such high hopes and was amazed at the set up at P&SD and their variety of selections for above ground pools. I would give a negative score except the 1 star they do have is John (Mr. Deeds). He is a salesman and he is good at this job. He listens to customers and didnt try high-pressure sales tactics while we were in the decision process.The problem I have with this company stems from the customer service we experienced after the sale, while trying to settle a warranty claim on our filter. We ordered our 24 pool as a DIY and contracted out the installation so we wouldnt have to wait 12-14 weeks for them to install. We understand its the busy season and they are booked up, no problem. My dad picked up the pool himself to save the installer time and everything was on-site and ready for them to get started when they arrived. Except half of our step/ladder was missing as was the start up chemicals and our automatic vacuum system. I was a little irritated that I had to make a special trip but I went to the store and Mr. Deeds was so accommodating and friendly assisting me with what I needed. I left satisfied and excited to get home to start up my pool for the first time.Our pool was installation was Wednesday 6/23/21. After completing the filling process, the first time I plugged up the filter was Saturday 6/26/21 and it immediately started to leak. The leak was from a split in the seam of the filter body, it is a defect from the manufacturing of the filter not from incorrect installation or damage. It took a few days and phone calls to the installer (Joel Reeder- who is amazing and so is his crew) and to Mr. Deeds to determine that the replacement filter (covered under warranty) would be installed by P&SD and not the installer. We add 4 inches of water everyday because of the leak so that we can run the filter until the new replacement is installed. Today is 7/6/21 and we still dont have our new filter so my Dad paid a visit to the store to check on the status. While there he spoke with the Assistant Store Mgr. (didnt get his name) and he was not treated with the same customer service as we received during the previous visits and phone calls. The Assistant Mgr. went so far as to say my dad was being difficult just because he had the expectation that our brand new never-been-used-before-that-first-plug-up filter would be replaced by the company and not us. Why should we have to pay them to install a replacement filter that is covered under warranty? It isnt the stores fault that the filter is defective nor is it the installers. However, why Pool & Spa Depot would think any customer would be happy about them passing on the cost to us is beyond me. This man was rude, condescending and the poorest example of customer service imaginable. Ive had better experiences with better customer service buying a car from lemon lots! Family Leisure had poor customer support of their products but were at least respectful and cordial to the customer. My dad is the most friendly person and is never purposefully difficult to anyone, he extends grace to people in situations that I would have trouble maintaining my cool in. I am so disappointed that he was the one on the receiving end of this encounter. Im not asking P&SD for anything to make this right except what is owed to us. The one thing that is owed to my dad is an apology from the Assistant Mgr., hell never get one but he is a forgiving man and will move on from this (that grace I mentioned before). P&SD lost many customers today and that is sad too because Mr. Deeds doesnt deserve that either. Everyone loses when you dont treat others with respect!UPDATE:Mike did call my dad and apologize last Thursday.Our replacement filter arrived Friday and was installed.

Eric, our Pool School teacher, was GREAT! He was very thorough and took time going through everything with us. Well be going back to him with any questions.

We purchased our hot tub in February for our new home. We were told it would be delivered by the first week of June. We were fine with that as our house wouldnt be ready til April, so the first week in June would be perfect. Well, June rolls around, no one calls so I call Liam. Liam said it would be August before we would receive our hot tub. I told him thats not what you told us, you told us our hot tub was already on order and would be here the first week of June. He went on to explained due to covid orders were pushed back.. I told him a call to let us know that wouldve been nice. He apologized. I was then given the options of waiting, picking out a new tub or getting my money back. I was upset but wanted my hot tub so we went in and chose a new hot tub with the promise it would be delivered within 7-10 business days. So on day 10 I called Liam to see where our hot tub was. He said I told you it would be 10 business days I said it has been 10 business days. He then called who ever and they said it would be the next week. I told him no Im not waiting til next week . So he gets back on the phone and now they can deliver it on that Friday morning at 9am. I told him that would be perfect.Well today June 29, 2021, the electrician comes out and gets the hot tub all hooked up. We start the filling process and the hot tub starts leaking and not drips but running. So I call the store, the guy tells me to email him a video of the leak. He said Oh thats a leak leak I said yes it is. He says he put in a work order and someone will call me today or tomorrow to set up an appointment to come out and fix the leak. I explained to him no I need this fixed today. He said he didnt have any say so with that department but he would put in the note for t hem to call today. He did and someone called. The person on the phone (Dana) said that someone would be out Monday July 5th to fix the hot tub. My husband by this time takes the phone and tells her thats unacceptable. He explains what weve already been through to get the tub and he wants it fixed today or tomorrow. Dana said that was the earliest date because they only have one technician but that my husband could speak with the manager. The manager never came to the phone, Dana then said someone could be out here Saturday morning to fix the hot tub. My husband was livid but I told him that would be fine as long as it was fixed before we start our 4th of July. Dana promised it would be, as the technician is coming in on his day off to fix it. So well see what happens Saturday. I will update my review then 🤷🏽‍♀️.6/30/2021 Update: we received a call yesterday evening saying someone canceled their appointment, so they have an opening for this morning. Our leak is fixed and they supplied all our start up chemicals. Thanks Liam, Dana and the tech that came out to fix the leak! One 🌟 updated to 4 🌟!

We werent sure of everything we would need to get a pool in. Greg made the entire process extremely easy and even answered texts after hours. We couldnt be more grateful to him for all of the information provided and ease of financing !

I had a wonderful experience at pool and spa depot. I met Mr. Deeds with a smile and friendly joke at the front entrance and he made it a very simple and easy experience. I would recommend Mr. Deeds and Pool and Spa Depot the anyone.

My husband and I went in to looks at a spa after doing a bit of internet research. We met with John and his faithful sidekick for the day Greg. John was knowledgeable in the differences in top brands, they both were personable and made the buying experience pleasant. We were able to see all the different options and feel the difference in the jet packs. We ended up purchasing just what we were looking for!!

**Update 3/12/21 Delivery by Jordan, Ryan and Logan was legit. All super helpful and professional. Thanks for everything, will be in touch🤘🏼John Deeds was super helpful and very upfront. We had done research already and were already disappointed by sales pitches at other places so it was refreshing for John’s upfront but not pushy - honesty and knowledge. Stoked to get our hot tub installed and will update 🤘🏼

Greg and Jason were great help in buying my new hot tub! Same with Jordans delivery crew! Answered all my questions and understood my needs perfectly. Definitely recommend Pool and Spa Depot and will be returning for sure.

UPDATE Every time we go into the store, Mr Deeds always has the answer to our questions. He’s a funny guy and has the right answer! Thank you Mr.Deeds for being a great honest guy! Pete buy this guy lunch!

I dont own a pool, hot tub, or spa. However, there was a ton of snow this past week and John D. was clever/kind enough to post in my local bourbon group that they had pool salt in stock (at a more than reasonable price) for salting our driveways and sidewalks. I really appreciate them coming through for the community when we were all scrambling to prepare for bad weather!

July 4th!!!! The one time of the year you want to celebrate poolside with friends and family!! We signed our in ground pool contract back in October of 2020 and had one wish, to swim by the 4th of July. Everything was lined up and ready to go until a sub backed out last minute, but have no fear when it comes to working with the heart of Pool and Spa Depot, they’re going to make it happen for you one way or another. This weekend would not have happened without some major strings pulled by John Deeds our salesman who has literally been so helpful in advocating for us continually throughout this process and to also Trey in the front of the house. Trey Bush is a person you want to seek out when going in for anything chemical related. When I called him concerned that we wouldn’t get chemicals circulating in time, he said I’ve got you Ms. Reeder, come by first thing and we’ll get you set up. He’s always so respectful and knowledgeable when dealing with customers and you can tell he truly takes pride in what he does. Trey and John get a double 5 star review for getting us up and going for the 4th of July weekend!!

Greg was super helpful and very friendly. He answered all of our questions and helped us pick out the perfect spa. Definitely recommend that if you visit the store, that you ask to speak with Greg.

John Deeds and Greg Palmer were absolutely amazing to work with. They make the pool buying experience painless and easy. Will recommend purchasing a pool from Pool and Spa Depot

We went to the Bowling Green store 4 years ago to buy an above ground pool and the salesman told me if I wasnt buying the $11,000 one to go ahead and leave. This past month I have been trying to get an estimate for an inground pool and noone would call us back!! They also said that the appointment reminder was not used, its something that should be deleted. Well, I then went to the Clarksville store and it was SO DIFFERENT. John Deeds was amazing and sold us a contract!! Pete, buy this man lunch!!! Thank you so very much!!

Jordan and his crew were very nice and explained everything through the process of the delivery. Overall great experience through out the whole process. Thank you Clarksville Pool and Spa!!

Liam and John at Pool and Spa Depot in Clarksville TN are absolutely amazing! They went out of their way to ensure all of my questions were answered and I was 100% comfortable with the overall process!I would encourage anyone considering a pool of any kind to go visit these guys!!!

Really appreciated John Dyrda’s help. He was knowledgeable, and got us into the purchase we were looking for. We were in and out quickly. Can’t wait for delivery!

John is the best! He gives great customer service ! Hes the pool guru !!

On April 6, 2021 we bought a pool to replace our broken pool. They said it’s in stock 2-3 weeks for install. Great! Over three weeks go buy my husband calls them. They had excuses but said May 17. We got sand delivered we pulled our permit. May 17 we call again. Now they say 3-4 more weeks. When I commented on their Facebook page they deleted both my comment and my husbands ad blocked us from reposting. That was it. Shady business dealings! We went in today and got a complete refund an are going with a store out of Nashville. We had wanted to do business local that did not work. Do not buy a pool from them I have now heard this story from several others. Once they get your money (we had paid in full) they run you around

Jordan, Logan, and Ryan were great. They dropped my tub off fast and easy and answered all my questions. 4/12/2021.

Very professional people and Company. All worked hard to satisfy our needs and request for our Spa. The salesman Mr Liam and Jordan and his delivery and setup Crew all did an outstanding Job...Great Job Thanks!!!

We had the best experience with this business, from the purchase to the delivery! John Dyrda was so helpful and professional during the purchase. The crew (Jordan, Logan, and Ryan) went above and beyond delivering our spa. I would highly recommend this business, and the people mentioned, to anyone interested in buying a spa!

John Deeds Dyrda was just amazing. Very knowledgeable and easy to work with. Great Experience. Will definitely share my experience with others.

We have only just started our backyard Oasis but just with our initial visit to Clarksville location of Pool and Spa depot with John Dydra we knew we were in the right hands. Thanks for make us first time pool owners feel confident in our decisions!

Mr.Deeds and Greg were extremely helpful. This is our first pool purchase and it was a breeze. I would recommend this location for your pool and spa needs.

We are replacing our pool and had some issues that needed to be resolved. Greg and the team helped us work all that out and got our new pool ordered in a jiffy. This was a first class experience. Thanks!

Im so glad I called this place! John Deeds totally made my day! Ive been looking for a Finnleo sauna and havent had any luck. John was a straight shooter and let me know exactly what was available. He also let me know about all the fun places to visit in Tennessee! Im not only faced with a beautiful sauna, but the idea of an adventure to Tennessee! So glad I called :) Many thanks! Keep up the great work!!

Very helpful staff... they answered all of our questions and helped us get our pool back on track

If zero stars was an option, Pool and Spa Depot of Clarksville would get it. Our salesman, Greg Palmer, was the only honest person during our on going saga in waiting for our pool to be installed. We purchased a Stealth Semi-Inground Pool over two months ago. We were told the installation contractors were 3-5 weeks out. Four weeks into our wait, we had heard nothing from the schedulers. The best part is the customer is responsible for scheduling sand delivery, submitting for permits, having utilities marked etc (no big deal if you know the planned install date). I reached out to Greg for assistance and was told they were scheduled to install 7 weeks after purchase. Would’ve been nice to receive a one minute phone call from the scheduler to give the customer an update and rough timeline. We then received a call from Greg stating they lost a contract team and we would be delayed another two weeks past the 7 week mark (pending weather). I understand, first world problems… but a customer who spends that amount of money on a pool should receive more than what this particular business has offered (especially when they are trying to schedule sand delivery, electrical and maintain ticket recency thru 411). If you have different departments who are designated to fulfill different job requirements… that’s what should be expected. And when salesman are losing sales because the business cannot fulfill promises, the owner and manager may want to have a discussion in order to fix these gigantic flaws. We are still waiting for our pool to be installed and have yet to receive one phone call from the scheduling team without prompt. *We also referred friends who purchased a pool one week after we signed the contract, and they had their pool installed two weeks ago!* In my opinion, stay away from this place. Very poorly run business.

It was easy and painless. Greg was very helpful and knowledgeable. He told us everything and was straight forward. Liked.the fact there was not a lot of bs. Thanks Greg.

We had a great team of guys, Jordan and his crew delivered and set up our hot tub so professionally. Would recommend them to anyone.

Jordan, Ryan and Logan delivered our new Hot tub today and we are so happy with their service! These guys are very knowledgeable, polite and quick!

John and Greg,Answered my questions and were great salesmen. I really appreciate the job they did.Thanks,Alice Whitney

Great service and turn around. Set up my hottub and were helpful with some tips. Will definitely recommend to others. Jordan was great with the entire process.

Liam was very knowledgeable in explaining the pool and spa options. He assisted us in purchasing them with no hassles. Great experience.

Pool and spa depot was amazing. After traveling out of state and coming home to my pool cover ripped I was a little upset. However I called pool and spa depot, they scheduled me and came out immediately! A gentlemen by the name of Damien came out, I was like one guy came out to replace a pool cover!?!?! I mean it take me and 3 others! Anyways, man was I impressed! He came out removed the old and installed the new all alone! He was amazing in every way, even took the time to be personable. Couldn’t of asked for a better service! Thank you Damien!

Great job on the spa delivery today

We have had a good experience so far with purchasing a pool. We’re hoping the install goes as smooth as purchasing. We will update further once the process is complete. John Deeds Dyrda was out associate.

John Deeds was an awesome salesman and a Veteran to boot. Set us up quickly and answered any and all questions we had. Talk to John for all your pool needs!!!!

John was great in helping my gran and I pick out our hot tub! He was so helpful and was so kind to us as we debated the many features we wanted. 10/10 recommend John for all your needs!!

Meet with Greg Palmer and ordered our pool. He was awesome! Very helpful and great customer service experience with him.

I ordered a spa in November I was told iwould be deliveredThe last week of December. Did not receive it until April 4th. Was deliveredWith no coverWas told the cover was on back order. Did not receive rhe covet yet. I called them 5-29 they said it was here and scheduled a delivery for 6-1 did not receive it. Called and service said they had to many deliveries for this day. Talked yo manager he said they would deliver it 6-2. They are giving me a set of steps. Which in my book is way to little for all the BS. I will not beI will not be orderingI will not be ordering aI will not be ordering a pool fromI will not be ordering a pool from them. Needless to say a very frustrating experience.

Eric has great customer service! Bought a pool liner from him and he made the process soooo smooth! Def will be back again!

John deeds is the man! Thanks for the float idea and the great customer service! If you need anything at this store ask for John you won’t regret it! Thanks again!

Great friendly service! Love our new hot tub!Thanks Jordan, Ryan, and Logan for your hard work.

Liam was great to work with in discussing us getting a spa for my wife. She is a RA and Lupus patient and he was very attentive with that information and respectful by wearing a mask and respecting distance while we were there. We got a great deal on a spa (Twin Palms) for my wife and we cant wait to get it so she can get some relief! These guys at this location are top notch, please go see them!