SCAMMERSDo not rent from these scammers! After renting from this company for a year and paying rent on time every month they managed to not fix anything by dodging the issues and then my steal my deposit. The property was infested with rodents (squirrels in the roof and groundhogs under the porch) The company refused to address the issues and told me the groundhogs had rights to live on the property. The first week the ceiling leaked and the company never properly repaired it so my sofa was constantly getting wet. The dishwasher never worked and they kept promising to fix it and never delivered. The basement steps began cracking and they just placed a wood board over it. The issues became so bad that I had to file an escrow account to get a response from them. At the end of the lease they stole my security deposit by charging bogus fees cause by THEIR negligence. The property manager refused to address this issue despite my having pictures and proof of the property being left in pristine condition. This company is made up of pure scammers and they are discriminatory with “who” they will help and what properties they will maintenance (this came from one of their employees) They don’t have the funds to make repairs and should not rent properties if they aren’t able to. DO NOT RENT from them, you will be sorry. Save yourself 10,000 headaches and your hard earned money! I plan to take legal action

My family and I have rented with Equity Team for over 3 years now.I have never rented from anyone before that cares so much and they are always willing to go the extra mile to keep us comfortable and safe.That is so hard to find anymore and my we are so grateful for them.We definitely feel valued and appreciated.Recommend them 💯% to anyone looking.

I would not recommend equity team at all. My husband and I moved in a few months ago. The home was just recently bought and you can tell they rushed and put a paint brush on multiple problems. We have no operating stove or oven and we pay 1500 a month. I have left messages, emails. The most correspondence Ive had is a property manager saying that my issues with the basement are being handled (I have no basement) and Ive told them this multiple times. My electric is sky high in gas charges (we have nothing that uses gas) and of course the utilities have remained in the homeowners name so I am not able to call and inquire about this. I have lived in poor places and have been addressed way better. They have now just stopped responding. Yes I read the bad reviews before but thought it must be bad tenants since their responses made it seem this way. Now I see they only respond to reviews so maybe now I will have their attention. Multiple issues were filed on our move in inspection. NO ISSUES HAVE BEEN FIXED AND I AM STILL WITHOUT A STOVE OR OVEN

Problems were taken care of!! Jessica was amazing she helped resolve issues that we had from our move in!! They will fix the issues that you have with the home. We would rent here again! The only reason we are moving is because we were blessed to purchase our own home.

I highly recommend anyone that is struggling to find a rental home to look into properties through Equity Team. Samuel worked with me which made the whole process very smooth for us. I appreciated his rapid response and helpful feedback. We are so excited to officially move in our new home!

Samuel Z made the leasing processes very simple and understandable. He was very helpful and profession throughout the process. I recommend Samuel Z to whoever wants to work with this company.

My experience was great! The process was easy and everyone was so helpful. Samuel was so much help and responded quickly with any questions and was even able to help us out. Great person and great service.

Having just moved to the Cincinnati area, while dealing with the frustrating of starting a new job while having to quarantine twice within two months, I would just like to sing the praises of the EquityTeam, but especially Samuel Z. He has been nothing but kind, courteous, and professional. Any issues that have come up were responded to quickly and a solution was provided with promptly. I high suggest giving him a call if you are in the market for a home in the area. I look forward to doing business with them for years to come. 5 stars all around

Samuel Z made this whole process very easy and helped me through the whole process. he answered all my question and always emailed back. would recommend Samuel Z!!

Working with Samuel was a great experience! He communicated quickly and thoroughly throughout the process. Everything was conveniently done online and over the phone.

I had to rent out my single family home in Mason for a year. John Walko helped from start to finish. He is very courteous, professional and responsive. The entire team at Equity Team shares the passion and goes out of the way to help the owners and tenants. I recommend ET to any landlord thats looking for property management as a service at a reasonable cost. High five, John & team.

The team is very unresponsive an if you have any complaints or concerns they will ignore you or do the bare minimum. They try to twist the verbiage in the lease to fit them an what they choose not to do the home was nice but definitely not worth the headache

I worked with Samuel Z to lease a property and was thrilled with how quickly he responded. Sam was able to provide all the information I needed and would reply within hours after being contacted, even during evenings and weekends. He was polite and professional and made the application and lease signing a stress free experience.

I have been impressed how responsive and helpful Samuel Z. has been throughout the rental process. Samuel has even responded to my questions and requests after hours. The condo I have rented is quite beautiful and priced very reasonably.

I just would like to say Samuel Zaragoza is a very great asset to the team. He is very helpful, professional, and responsive. He is definitely one of the reasons i went with the company outside of the house being absolutely amazing. I would recommend them to others that are in need of moving,

I have known John longer than Don and I can say that John has never let me down as well with regards to responding to email, phone or text. He always calls back within minutes and always follows through on what he says. He speaks honestly with the customers best interest at heart and always gives his opinion without bias. John has always been ready to help and meet me whenever I have made a trip to Cincinnati. Very helpful and knowledgeable. He is also one of the best.

I was looking for a place to move to because I had to be out of the current place I was in he was helpful and helped me along the whole process he responded back quick and was professional. Sam z thank you so much

I moved in about a month ago, Samuel was very helpful in getting my lease and paperwork taken care of in a quick and easy manner. There were a few rough patches in the first month, getting some kinks worked out with the maintenance. But Samuel and Mark have both helped get these problems fixed since.

I am a realtor and I have placed several clients in rental properties with ET. Each property I show is updated and clean and priced well. I have been working directly with Samuel Z. He makes the process move smoothly with his direction and wonderful communication! I always reach out to him when I have a new client looking for a rental. Thanks Sam!

I am a tenant currently residing at a property managed by this group. Just recently, I requested that I have an occupant put on to my lease, and inquired about the process to do so. Samuel, of the Leasing team, kept in constant communication with me, even hours after they closed for the day. He remained professional and assured that this process would be complete in a timely and proper manner.

Samuel Z. has been amazing to work with through my new leasing process. He has been very knowledgeable and exceptionally responsive. I would refer him specifically to work with if you lease property through Equity Team.

Hi, I will be moving into a property in 2 weeks snd Samuel Z. has been amazing to work with. He is very thorough and quick to respond. I really enjoyed working with him.

Samuel was very helpful all around great company!

The leasing manager Samuel Z is very helpful, he has responded all my queries in time... I would recommend EquityTeam for your NEXT home.

Samuel made the process simple and was able to get all the answers I needed from him. He responded right away even on the weekend.

Haven’t moved into the property yet but so far it’s been an good experience thanks to Samuel Z. He’s been professional and quick to respond with any questions I’ve had.Will update once moved in.

Current tenant of one of Equity properties and have nothing but great things to say about them. Samuel has been extremely helpful and a great representation of Equity. Thank you

Samuel Zaragoza, was very kind, respectful and professional. I had a great experience working with EquityTeam and will do so again in the future

Very reliable, responsive, transparent and professional. I simply could not ask for more. Maintenance is great, reports are thorough and on time, I have had previous experience with an other management company and let me tall you, the difference is night and day. I have also recommended Equity Team to many other friends and owners who are very happy with there choice to work with ET.

Not reliable and unresponsive. They charge an extra $30 fee on top of your rent for a 24-hour maintenance portal yet I was instructed to send a text to the emergency number to receive a response...its unprofessional and a rip off. These issues were never fixed before just selling my building and I am glad to no longer be legally leasing under them.

Samuel Zaragoza was great to work with! He answered all my questions timely and supported me thru the whole application and lease signing process! Thanks Sam!

Samuel Z helped us so much me and my girlfriend just started renting our first apartment and it was super easy and fast! I don’t think I could have a better first experience!

Hugo has been great throughout the entire process making this seamless! Hes been very informative and quick to get back with answers to any questions I had. (which was quite a bit) I would recommend this company to anyone looking to rent.

Samuel Zaragoza, was fair. I had an issue with my portal and my rent didnt go through. I called and he helped me over the phone. He was patient and even when I got upset he was still calm cool and collective. He helped me get the issue resolved and followed up with me afterwards which meant a lot.

Excellent property management, best in town. I worked with them as an owner of single family residence . Reasonable monthly PM fee with top notch customer service when it comes to maintenance issues. Updated accounting systems and online management portals make it super easy to monitor property P&L. Great doing business with equity team and I look forward to continuing to work with them in the future !

I highly recommend this group when searching for your next home. They are very helpful and easy to reach. This was my first experience with Equity team. During the Covid pandemic they took it upon their selves to reach out and give options to people making it less stressful and embarrassing to get the help I definitely needed being impacted by this disaster. I love the personal experience they give and Aly and Benita have been more then understanding in previous events regarding our account because we were new to having a management company deal with our needs. They are just easy to work with and are the least stressful landlords we have had. Thanks guys for everything. Id recommend t you to anyone.

This is my first experience with Equity Team and I will say it has been an easy, stress free process! Hugo was great, he responded in a timely manor, answered the questions that I did have (not many because he was super informative from the beginning). So far so good!

Hugo Jimenez was excellent in during my application process. He was very friendly, professional and helpful. I appreciate everything he has done for me and will be sure to recommend him to family and friends when they are looking for a house. Thank you so much for all your helpSarah Koszewski

I cant speak highly enough about the team at EquityTeam! They research and answer questions or concerns in a timely manner. They take care of all tenant and maintenance issues quickly and at a reasonable cost. They communicate and dont make excuses when something isnt right. I dont have to worry about my rental property, I know they have it covered. Compared to other management companies I have used, EquityTeam continues to be a rock-star!

This was my first time dealing with the Equity Team and I couldnt be happier. Aly made the process quick and easy. She helped me every step of the way and was always courteous and quick to respond. Thank you so much for making this move stress free.

I dealt with Hugo Jiminez and he was the best. Very respectable, very informative, and he got back with me right away. Answering all of my questions completely. I really appreciate working with someone so nice and thorough.

I have had nothing but a great experience with this company. The process was fairly quick, we where in our new house within 2 weeks.They where understanding, and very accommodating.Any maintenance issues we have had (very minor) they have addressed very quickly.I highly recommend going through this company for your next home.

A top company! Highly recommended. Fast effective communication and excellent follow through. Our last property management company was a disaster. Now I am confident that everything will happen in a timely and professional manner. What a relief.

Sam clarified my issue thank you!

Hugo Jimenez was very helpful and thorough as he move the application along in a timely manner. I appreciated his professionalism and prompt responses. Thank you!Char

I had a very positive experience renting a home from Equity Team. Quick to respond to service requests and very professional team.

A good company, does most business on line which is convenient, we had a good experience generally, except for a couple of problems which were resolved .

Very professional and dependable! I see they took proactive measures during covid-19 situation.

Hugo has been wonderful to work with. He answered all our questions and was sensitive to our situation - needing to lease a rental house quickly. Thanks Hugo!

Hugo did a fantastic job. His responses to questions was very timely and this was a very smooth and easy process. Great job!

Moving into a new home can be an overwhelming experience, both the move itself and settling in. Thankfully, when we realized that there was an ant and spider issue in our home, understandable when a home hasnt been lived in for awhile and this time of year, Equity Team, specifically Pam, went above and beyond to help us quickly resolve it. I could not be happier with how quickly they responded to our needs. I highly recommend using them for your next home rental.

I tried unsuccessfully renting my property from afar. I contacted 3 different prop mgrs and I NAILED IT. I personally flew into town and met with Equity Team face to face. Im very satisfied with them - they have a thorough process and solid resources for repairs/remodel/touchups. My duplex needed some serious rehab and turned out far better than I thought and got a tenant for better value than I anticipated. With the ongoing virus (its April of 2020), I received valuable info as investment owner/landlord regarding loan assistance AND grants. Mark Thompson provided detailed links to help me thru this. I like details and good communication (and good tenants) - I got that with Equity Team! Shout out too to John Walko. He brings experience!

We have had a wonderful experience with Equity Team. They are more than willing to work with you on a time slot for home inspections, very fast response to repair/work orders and you actually speak to a person! I might add that when I was very impressed recently with the company, Walter Camery Property Services. They were timely, professional and thorough. Its comforting to know I can trust who Equity Team sends to my home for repairs. I highly recommend using Equity Team and if I ever have a home I want to rent or lease out Ill be sure to use them as well! [aka Michele Price]

Mark is very savvy and breaths property management. He is passionate about his business and executes flawlessly. His commitment to his clients, tenants and employees is second to none. I would recommend Mark and his team to anyone looking for a property manager who can give them good advice to make their investment properties as profitable as possible.

I worked with Aly Lawhead on my most recent move and she was so helpful and timely during the entire process. She made the whole process very easy and smooth.

Coming from a real estate investor.., Equity Team always went above and beyond.., theyre straight forward and get things done. Id use them again and highly recommend them to my friends. Prior client

Great with responding back very nice and patient Hugo was very polite and understanding. I appreciate everything they done for me

I couldnt be more happy with the property inspection that was conducted today. The inspector actually seem to care. The inspector was on time. Did exactly what he said he was going to do. He took his time and even made sure to document things. I love the fact they want to come in and make sure things are going the way they should and that there is not damage to my apartment. Makes me feel safe living in that type of environment.

The Equity property management team have been taking care of our property for the last three years and have done a great job so far. They are responsible for renting out our property and so far they have been very efficient in handling any issues that are tenant related. We are very happy with the services provided by the Equity team and would highly recommend them to anybody who is considering hiring a property management team.

Not many tenants can say they had a great management company as their landlord, but we did for the past 5+ years. We leased two different homes from Equity Team over that timeframe and Mark was always considerate and understanding. Equity Team ensures that their properties are well looked after and get repairs when needed. His staff was always helpful and professional. We’d recommend anyone looking to lease a property to first consider one of Equity Teams’ properties. Even though we have moved on to purchase our own home, we will continue to recommend Equity Team to others.

My experience with the Equity Team has been nothing short of amazing. Pam Stadler made every part of getting the paperwork and many other things very easy. She is very knowledgeable and quick to respond. I would recommend if you need a rental and you have your choice between two different companies always go with the property that is managed by the Equity Team!

Ive been working with Mark over at Equity Team and consistently impressed his service. 5 stars for him and the team! Also just a good guy to know.

My experience with EquityTeam was great! Hugo Jimenez assisted my sister and I during our application process. He was friendly, helpful, and quickly responded to our questions regarding the property. The Leasing Manager, Aly Lawhead, was also extremely helpful and personable. This was by far the easiest and most stress free application/move-in process.

Great experience with Equity Team! We found a place and in less than a week she had us approved and moved in! Loved it.Almost 4 months later and they are still a fantastic company. We were having issues with our furnace not working and I sent an email to one of the agents and (not even kidding) within 5 minutes he called me and was already in the process of having the vendor contact me. The vendor had the problem fixed within an hour and a half and the furnace is working perfectly. Would HIGHLY recommend Equity Team.

I had to place a maintenance order online early this morning and by the time I came home from work it was already completed. This was not an emergency nor did they have to respond so quickly and promptly. I even got email notification this was done. Amazed, surprised and very happy. Thank you guys so much. Equity Team Rocks!

Amazing service by hugo, I don’t know how many time I contacted him. He was patience and was able to provide me with the necessary info needed .Cheers

We have had a wonderful experience with Equity Team. They are more than willing to work with you on a time slot for home inspections, very fast response to repair/work orders, they send responsible companies ouo for repairs, and you actually speak to a person! I highly recommend using this company and if I ever have a home I want to rent or lease out Ill be sure to use Equity.

I had a property I couldnt sell and tried to be a landlord. I wish I would of turned the property over to the Equity Team years ago. They are professional, honest, and quick to answer any questions you have. It was a hard for me to turn such a big investment over to someone else, but they have done a wonderful job with my property. They found me a great tenant in 7 days after listing it! The burden off of me allows me to focus on my family and I feel confident that my property is in good hands.

As good as it gets! The highest recommendation!We dipped our toe into being a landlord. We knew we wanted to go with a management company, so I researched about 5 of them. My experience at EquityTeam blew my the other experiences (which were good experiences!) out of the water. John returned my online inquiry within about 15 minutes. He was personable and easy to talk to. I had a hundred questions and explained everything was new to me. He answered everything in detail; you just get the sense from talking to him that hes an expert in his field.ET is local, which is huge for us. Some of the other companies are regional with offices in Michigan. We worked with John through the on-boarding process. He is awesome to work with. Always ahead of the problem. He had the house up and listed quickly and the property was rented within a couple of weeks. The high-level of service hasnt stopped there. John is available to answer all of my questions (Im still new... so I still have a ton) and provides the same helpful detail that he did when I was still shopping for management companies. I honestly couldnt think of a better scenario if I tried. Simply exceptional managerial work from top to bottom for about 5 months now.

I will never recommend this property for my dog nor my cat and especially not a human being. The property manager and Alyson decide to took our $1145 saying we need clean up the garder .

Had the best experience with this company. Ann ONeal was our agent and she is the best! My fiance, myself and my children have been stuck in this horribly ran community for the last 2 years and trying to get away from it, the leasing office was even trying to give me a negative reference built off false pretenses to keep me from getting a house (resulting in a denied application for a house me and my fiance love), she helped me figure out how to disprove their credits! We are currently (but not so patiently lol) awaiting to get the keys to our new home next week!!! We are so excited! Ann is the best! She went above and beyond to help us and was there for me even when I started to have a mental breakdown with her on the phone (sorry for that). We werent guaranteed to still get the home we wanted but she was extremely helpful and gave me all the information I needed to know for future references just in case the situation came up again. She directed me in the right direction and aided me on what to do and when all was said and done we were able to still get the house we initially applied for! She always responded quickly for any and all questions we had about the process or the house itself. I cant thank her enough and we look forward to our future with Equity Team!

Quick repair and excellent job. The best repair I have so far in the past four years. They are professional.

They were absolutely amazing to work with! I would highly recommend them to anybody on the market!

Hello I wanted to take the time to thank Mark and the equity team for making the last 5years a wonderful journey a no hassle no headache experience leasing a home with a company I built a bond with and received knowledge and encouragment into purchasing the home of which I was leasing from the equity team. Now I am a proud owner of this wonderful home.. Again Thanks To Mark and The equity Team.I moved in the property

Equity Team is a leader in their local industry. They are a management company that stays ahead of the curve and on top of the competition. You can go no wrong with Equity Team!

My experience with Equity team has been nothing short of exceptional thus far. We had a few maintenance concerns when we first moved in but Aly L. was quick to respond and come up with a solution for us. Aly has been our main point of contact and has given nothing less than exemplary customer service since she first introduced herself. She’s professional, efficient and prompt, always returning phone calls for answering emails within 1-2 hours. I’m am extremely happy with our new home and the property management service that has been provided. It is clear that they care about the quality of our living conditions and our experience over all. Highly suggest. Thank you Aly!

Very professional. They were quick to respond and kept me informed throughout the process.

Great Working with Equity team. Found a renter in less than a month and deal with any and all issues quickly. Been great working with them.

Thanks to Pam all my questions were cleared up!

Very helpful and responsive. I am in another state and they have been very helpful and communicative at a time I could not be there to do everything that had to be done with the property.

Havent rented in many years, but Equity Team has made this pleasant. Appreciate the quick response to service requests.

John is great to work with. He is very knowledgeable about Cincinnati real estate and property management.

Aly was amazing, a pleasure working with her!!!

Has gone downhill since they have tooken over, i would not even recommend this company to a homeless dog let alone a person. p.s complaint not complain would be the correct saying.

Maintenance was professional and friendly . He took the time to explain the issue and offer to help with any other problems I might have. Very satisfied with service.

I am very pleased with equity team.Pam is very informative and very honest . I would definitely refer others.

Mark and his team are top notch professionals in property management. I’d gladly recommend them to anyone looking to rent their home out in the Cincinnati area.

It was a pleasure doing business with the Equity Team. Very professional

EquityTeam is a horrible property management company. I recently had a leak in the bathroom from the above apartment, right over the toilet. I called on Sunday, July 29, 2018, someone showed up on Monday, July 30 to fix it. Kudos to them for the quick response on that. They fixed the leak and left the hole in the ceiling stating that someone would be back to fix the hole. He also left two planks of wood on the second step leading to the porch (3 steps in total). He had plenty of space to lean the wood up against the house or even put it out of the way on the porch. This made me think that he wanted someone to not see it and fall. Called EquityTeam the next day and was told to keep my line open. No call from their Maintenance Coordinator. Called them on Friday, August 3rd, about the hole that is still in the ceiling, to be told that they are waiting for the drywall to dry. Im sure you are thinking what I was thinking. If there is drywall over the hole then there would not be a hole. I called again on Monday the 6th. I received a return call a few minutes later telling me that someone would be out the next day, Tuesday, to fix the hole. I called the Health Dept on Wednesday the 8th. After the Health Depts inspection they called the owner of the property on August 23 and was told that he would get someone on it. Now here we are on August 31, 2018, hole is still there and now it is leaking again worst than before. I called the Health Dept. and let them know about the new leak as well as the hole still being there. Called EquityTeam on June 4, 2018 about the my tub being stopped up. I received this text the next day What do you mean stopped up? I called them June 6, 2018 about my oven (knob breaking off, cant use the oven). I received a text a week later requesting a picture. Sent picture. On July 30, 2018 a different guy shows up to fix the stove and the tub. This guy fixed the leak the last time above the toilet. He asked about the man who came earlier to fix the leak, he also removed the wood that was left on the steps. He said that he would call EquityTeam and let them know what was going on. This man was very nice and professional. Cant say anything close to that about the guy who came to fix the leak. But wait, theres more. On July 10, 2018 I called to tell them that the front door knob is not catching when closed. Someone came out on July 25 (2 weeks later) to replace the door knob. Mind you after a week and no response from EquityTeam I fixed it myself. I didnt call and tell them that I fixed it because I wanted to see how long it would be before someone would come to fix it. Especially, since it was the middle of July and no one had contacted me regarding the problems I called about at the beginning of June. Last year it only took them 2 weeks to send someone out to look at my fridge when I told them that the door was not staying closed. The door would open while I was at work all day. 2 weeks after that they replaced my fridge. Wow, only 1 month to fix an issue that they are responsible for keeping in the apartment as well as in top condition. I would have to assume from my experience with them and the maintenance guys that I have encountered (one came from Batavia, OH. I live 30 miles from Batavia) that they dont have a designate maintenance team. They outsource them when needed. I would think and hope that a property management team who, according to their website, manages over 1800 properties and has been in business since 2004 would have a designate maintenance team. Needless to say, I would not give them any stars but I have to give them at least one in order to post this.

Spectacular as usual! Equity team is a best in class management service.

Awful experience and i mean awful I DO NOT RECOMMEND!

Our experience with Equity Team management of Cincinnati has been contrary to the reviews posted on their website. We have lived in our current apartment for approximately 4 years now and Equity Team has only managed the property for the last 10 months. They have threatened us with eviction and tried extorting over $1,300 in fees and monies not owed to them to lift the eviction and even upon paying the court fees to have it lifted, Pam advised my fiance that it would not show up on his record. When attempting to apply for another apartment, we were denied placement because of the eviction and their reference. The owner of the duplex is a slum lord who has went through 2 property management companies in the 4 years weve lived there, it took over 1 year for our leaking gas stove to be replaced, the CO2 detector constantly went off because of the gas leak and only 2 of the 3 leaking faucets were replaced out of all of the things that were reported to their office to address. I would not recommend dealing with Pam specifically as she is inept when dealing with people who treats us more like a check than human beings. She asked if we wanted to put in our 30 day notice although we do not have a place to live at the moment. This company is not willing to work with us, when they were contacted, instead of answering their phone they emailed back which I find completely unprofessional.

They are very professional and quick. They try their best to solve and fix the problem as soon as possible.

I do not recommend

Excellent

BBB