Unfortunately, the woman at the front desk had a bit of an attitude with myself and the other 4 people waiting to pay because the credit card machine was moving slower than usual.On a lighter note, my vehicle runs great (which is the most important factor).I appreciate the gentleman I spoke on the phone with the few times with updates with my vehicle (very professional, pleasant with a thorough explanation of parts, labor, cost, etc.) though.

I wish they would put everything back like I had it when I got there. For example radio back on radio. Your board on your speed, not left on oil life. Before I leave I always have to get the young man that works on my car to change everything back for me. Otherwise this is a great place to go to they do a wonderful job.

Have used Jim’s Auto Clinic for several different services over the last year after previously using the dealership. The level of service/ communication/ workmanship/ cost has been excellent! Have been extremely pleased, and plan to continue to use the facility for my auto repairs and services. Thanks!!

Jim’s Auto Clinic is the best! Not only will they provide a loaner car so you aren’t inconvenienced, they will look over your car and not charge you at all. I have gone here several times and they always provide excellent service and work. If they can’t fix it they will refer you to someone who can. Highly satisfied every time I go there. Will continue to go back with any issues. This business knows how to treat their customers and I appreciate their honesty and business ethic. Highly recommend this business to anyone.

I had looked up their shop on the internet and seen good reviews and decided to give them a try. They stayed in contact with me and was very nice and gave a detailed analysis of my vehicle. I think I found my new garage. I recommend that you give them your business.

I trust them completely. They talked us out of replacing parts and explained clearly why it wasnt necessary yet. They are respectful of our time and of providing an accurate estimate for anything big. We switched from our old mechanic when the guy we trusted retired and have been just as happy here. Highly recommend.

They did an amazing job diagnosing my car “shaking” when accelerating. They rebalance and aligned my vehicle for little charge and were very honest about the other options I had. They told me there were 3 possible better fixes that would cost and $800 but didn’t seem that my car needed it. My one complaint is that they did not let me know within the hour my car was ready, which costs me missed time at work. However 5/5 stars for customer service, honesty, and workmanship.

Always helpful. Honest about costs and time to repair.

Honesty, trust, & doing their job isnt listed, and should be. I wish I had found this place long ago. To not be charged as a new customer, getting my car in right away, I could go on, but this is my car place forever. Honesty and trust is hard to find, but I feel you get that here. I tell people about Jims Auto if they want a true honest mechanic. Thank you Jims Auto

My first time taking my car here for repair, had a very good experience from beginning to end. Worked with me to get the best price, and received quality work in a timely manner. People were nice and professional. Looking forward to doing business with them again if needed. Thanks for all your help.

The staff were very nice. It cost $115. For a diagnostic. I thought that was to high. They did find the problem was just a hose off. They put it back on but then informed me that I needed work on my back brake. I knew I needed new back brakes but they also replaced the rooters, and shocks and springs. I thought the price for parts was reasonable but the hourly labor was high. I don’t know where they had to test drive my car but they ran out almost a half tank of gas. Maybe this is normal for around here. This is my first time getting work done on my car sense moving here from Kentucky. I had a personal friend who did my work and I know he would have not charged this much. But, such is life. I may or may not use them again. I will look into other places before I decide.

They are honest and professional and make you feel comfortable. Good job.

Very rude people they are completely rude to the tow truck drivers and they talk bad about every customer as soon as they walk away.

In December 2016, I had a feeling that there were many problems with my 2006 van. Two of my good friends recommended that I take my van in to Jim’s Auto Clinic because it was conveniently located to me and because my friends said that Jim’s would be the best place with fair pricing to have them perform a thorough bumper to bumper check up on it. I was correct when Phil, the Service Writer called me to let me know that there were multiple problems with it, (to the tune of $7,000.00 all total) and he suggested that I get a new car!Since that time in 2016, I’ve taken my SUV in for a few very minor things, such as checking that my tires were properly inflated, for some sound advice and to put my rear windshield wiper back on. Everyone at Jim’s Auto Clinic has always been very helpful and courteous. Since 2016 they’ve never charged me for any service that they’ve done, which I was very surprised by, as most other places would’ve charged me just to do the simplest thing! Last week was the first time that I had my oil changed by Jim’s Auto Clinic, which is not only more convenient for me, but also much less expensive rather than going to the dealership where I purchased my SUV! A couple other things that I like about Jim’s Auto Clinic are: 1)that their facility is always clean and tidy and it has always been this way (even before the pandemic); and 2)that they make donations to very worthy causes.

Great communication. Professional attitude from vehicle drop off to pick up. Couldn’t be more pleased. A+

I just went in to ask about an oil change. The lady.... her name was Chrissy at the front desk was completely unprofessional with me. She rolled her eyes didnt answer my question didnt want to help me. Just because of this they lost a $96 sale. I dont understand how they can support and stand by employees who treat customers in this manner. I left feeling very angry that someone would just dismiss me. If she hates her job she should go find something that makes her happy. Jims auto clinic its not benefiting from keeping her in employed.

Our car was in desperate need for some suspension work as it was becoming more unnerving and potentially unsafe to drive. Id known about the issues for awhile and wanted to get the work done before the weather began to change.I drove to 4 different shops in the Colerain area to get estimates to better understand the cost of work. The last place I went to was Jims Auto Clinic.I chose Jims Auto Clinic because Id met Mark personally back in July 2020, and Ive also had many interactions with Janet since then. These meetings were not related to my car repairs but for something else. Even so, I got to learn much more about the kind of service the team provides their customers and held them in high regard.Moreover, when I asked for the estimate for the work, not only was it well within those Id obtained elsewhere, but also they were going to accommodate me with a loaner car to use while mine was being repaired.When I returned to pick up the car, the late-afternoon staff was very helpful in making sure I understood the warranties. They also provided me with a new customer gift card toward future work!Our car feels much more sturdy and durable now that the suspension work has been done, and I and my family have a much greater peace of mind when we use it!UPDATE, 10/23/2020:I have never been to an auto repair place that communicates as effectively with car owners as Mark and the team at Jims Auto Clinic does! It helps me feel informed and reminds me of a relationship with a doctors office!

Honest about what needs to be done and what doesnt. Very personable. Love their service!

Excellent mechanics. Great service. Awesome experience.

Everyone one was so friendly and helpful answered all my questions and will definitely return to this shop thanks guys

Jims shop was willing to accommodate me on short notice. They got the job done in a professional and timely manner. I am happy with the work and the materials used. I recommend this shop 👌

The ladies in the office where nice. Phill was great to work with . Gave me a free loaner car. My 2004 Tundra Rides and drives like a new truck . Thank you Lark.😀

We have been coming to Jim’s Auto Clinic for about 1 year now after being fed up with the poor service and quality of repairs at one of the local Honda dealerships. Having known about Jim’s Auto for many decades, it was worth trying to see if they would be able to take care of us and our Honda Odyssey.They have done a great job every time and we feel more confident in the repairs that are done on our vehicle. The prices are reasonable and the transparency of what is truly critical is there. I would highly recommend choosing Jim’s Auto Clinic for servicing your vehicle!

Completed work on my car. Work was completed fine. Issue I have is excessive cost. Went there vs the dealer but I think the dealer might have been less expensive- oil change $40 for normal oil. Market value $22- change one fan belt $163. Nissan belt is $47.00 this and hour of labor or less equates to $122?- replaces upper and lower radiator hoses. Delco price is $11.8 Lower and $10.4 upper. Cost $293 thus equates to $40 in parts and $40 in fluid and $$210 in about 1 hour labor- replace thermostat. Price for new Thermostat is $35 yet I was charged $254. And since the hoses were replaced no fluid. That is over $200 labor for about 1 hour of workOverall I would not return. All prices of material can be seen on Rock Auto using the premium brands.

Prices arent listed. I paid $15 more (even with a discount) than I had paid for the exact same service back in my home state at another small business mechanic. No shuttle service nor a great reception area. I wont be returning. If you are going to charge that much Id expect better perks and feel more valued.

Great shop. Always provide top rated service and personal attention to their customers. I would recommend them to anyone.

Great service all around. I would recommend everyone to Jim’s Auto, they are honest, professional, very detail and get the job done in good timing. Try them out you’ll be happy with the services and their customer service is excellent.

A West Side tradition. Been a customer since the 80s. Same professional people, same friendly service. Really like their detailed reporting with photos of their work.

Best foreign car repair place around. Friendly staff and received a great detailed email with photos on our truck. Honest mechanics who wont tell you that you need something that you dont. My family has used Jims since I was young. Support your local small businesses in this time!

I was quoted around $200 for back breaks over the phone. My Lexus dealer in Louisville, KY wanted $348. When I recieved a call, I was told $500. 👀 Sounds like I better stick with my dealer. Or maybe because Im from out of town.

Great work! A little pricey

Weve been taking our cars here for the past 4 years and weve had so many positive experiences. I especially appreciate this as a woman. Ive been to other mechanics who wouldnt take me seriously or would try to rip me off. But at Jims they never try to convince me to make unnecessary repairs, they explain the work theyve done and give reasonable suggestions of when future repairs might be needed, and they never overcharge. The whole team at Jims is awesome. We recommend them to all our friends. Once they fixed something and then we realized that it wasnt the cause for the problem so they gave us a full refund! Just incredible! Who does that?

Currently, we have 3 vehicles serviced at Jims. We have been customers for almost 20 years. HONESTY is the main reason. It is more of a partnership than a customers/vendor relationship. Janet and Sherry are organized and always polite and friendly. Phil gives us the straight scoop on any issues. Providing a loaner car when available is another driving factor. They help make performing maintenance on our cars as convenient and as least painful as it can be. Keep up the great work!!!

We have gone to Jims Auto Clinic for over 10 years. Every visit we have had, whether a simple oil change, or as complicated a blown head gasket, they have treated us well and done excellent work! They are happy to explain your issues fully, even to someone who is not into cars. Ive never felt talked down to, or left wondering if Id gotten my moneys worth. Everyone is very friendly, and always ready to help.

Absolutely wonderful customer service. I have a 2004 Jaguar XJ8 that sat for almost two years without running. This car had been to at least 3 different shops for service, nobody could get this thing started. Spoke with Phil and in less than 3 weeks time he knew exactly what was wrong and had it fixed. I recommend Jims Auto Clinic for any vehicle repairs you may have. Definitely my new repair shop for the Jaguar! Shes running better than ever before!

Jims Auto Clinic Services are Outstanding!!The Customer Service Representatives Janet & Linda are very Friendly. Phil and his team makes sure your repairs are completed, provides complete details on what others repairs are needed. The consistency is Excellent. If anything goes wrong they will gladly make corrections.Thank You!!!

Amazing place! My ac broke on my way to Cincinnati from Georgia, same day they were able to diagnose, and would have been able to next day repair, but a part was on back order. They also fixed a few other issues and they were overall amazing. Thank you!

Ask for Jason K for all your automotive repairs - ASE certified and excellent local guide.

I’ve been to many Auto Shops before & nothing compares to Jim’s Auto Clinic. Explained what happened to my car and the manager instantly knew what I was talking about. They searched for the most affordable solution to my vehicle rather than break my wallet. I’m Satisfied that I know where to go when I need help.

Had to take my car in for some work during this COVID-19 life interruption. Glad to see this small business was able to keep working in spite of it all. I trust their service more than I ever did the Nissan dealer. I feel they are honest with their recommendations and a better value. They also had a seamless system worked out that my drop off, pick up, and payment could be done with interacting with any employee, safeguarding them and myself. Hopefully that will be different the next time I need service as I did find the staff there to be very personable and missed that interaction.

Always feel confident and comfortable bringing my car here. Knowledgeable employees and excellent service

We just had the oil and filter changed in our 2005 Toyota Camry. We take advantage of their Car Care Club, because the savings makes it well worth it. And once again, Phil and the rest of Marks staff were a pleasure to work with. We will continue to support this small business.Jeremy Gorski

Always very professional and thorough. I love using a neighborhood business instead of a dealership. Thanks!

Let me start by saying Jims Auto Clinic is the best auto repair shop in all of Cincinnati. I recently took my car to Jims with a problem that another local shop couldnt find or fix. I took the car to this other shop twice and was told the problem was fixed. Im not saying this other shop did anything wrong. They did do the work that they quoted me, but the problem was still there, and it just seemed like they wanted me not to come back? So wanting a second opinion, I called Jims Auto Clinic. I was met with a very professional staff, a free to use loaner car, fair pricing, and a warranty for the repairs. So long story short, Jims mechanic found and fixed my problem and my car is back to normal. I will never use anyone else for my automotive needs. Thanks to everyone at Jims.

I really didnt think that there were any businesses that wasnt driven by greed anymore... Im happy to report that Jims auto clinic proved that there are businesses out there that care about their customers. This was my 1st time taking my car to Jims, as I live in Kentucky, but I can guarantee that it wont be my last! They have a new loyal customer... No matter how far I have to drive. They took care of me, way beyond my expectations.

This place is the best they are honest fast and friendly phil the service manager rocks he tells you exactly what you need and does not try to get you to spend extra on things you dont need they fixed my thermostat and replaced my housing right the first time and the car runs great. this is the only place i would take my car for repairs

I have had 3 cars serviced at Jims Auto Clinic and I have always valued their sense of professionalism and quality of the work that they do. They have taken the time to explain my cars condition and recommendations. I feel that I leave there with better knowledge about my car. I would highly recommend Jims Auto Clinic for any type of repair.

During COVID19 I greatly appreciated having them come and pick up our car. Their service has always been honest and outstanding. The staff truly cares about their quality of work. I highly recommend Jim’s Auto Clinic.

I am a long time customer of Jims Auto Clinic because of their outstanding service from every member of their staff! Friendly, honest and fair, they are upfront about what is an urgent repair and what can wait. Free loaner cars as well! You wont find any better service anywhere!

Paul and his team was very thorough and explaining my options for our Highlander. I will do business in the future.

Was pleased with the information and updates on the progress though out diagnosis I will and recommended them to other people

What is most important to my wife and myself is the reliability of our cars. After each and every visit to Jims Auto Clinic our cars are inspected thoroughly. We feel safe and confident when ever we travel because of how they are inspected. Kind and polite front office and a caring manager that knows his stuff.

The car is 10 years old. We want to sell and don’t want to pour a lot money into it. So you did all that you could do reasonably under those circumstances and we appreciate it. The car ran a lot better after what you did with one particular repair. So there fore I’m giving a great referral to anyone that is in need of a good repair company. Thanks again and we will definitely be back.

I have been a loyal customer since I bought my Nissan back in October of 2006! This company has taken great care of me over the years! They never have tried to take advantage of me. I have complete confidence in this business. I highly recommend them to everyone! Their staff is wonderful, especially the lovely ladies who greet me when I come in the door!

I would recommend Jim’s Auto Clinic to anybody. I’ve had two cars there within 2 weeks and they did a superb job! The professionalism from front desk to the mechanics was awesome. I believe they need to have a big building. I pray the blessings of God in this business. God’s favor to everyone that works for this company is my prayer. Prepare for bigger!Clayton Lee

These guys do great work for reasonable price, thanks guys!

A couple of my family members use Jims, but this was my first time taking my car in. Everyone I spoke to was friendly, kind, patient, and professional. They made practical recommendations that helped me save money, and charged me less when they werent able to complete a portion of the maintenance to their satisfaction. I was impressed, and I look forward to taking my vehicle there in the future.

Took equinox in for brakes and exhaust work, ended up needing new manifold and timing work done, still had check engine light on when got back and stalled out next day, Jims promptly offer loaner car and told to bring back in, by 5pm. Next day issue was resolved, intake issue? No additional charge. Car runs amazing again, brakes are solid as new. Thanks again Phil.Andrew H

My father-in-law recommended Jim’s. I was having serious engine issues, and they took me in, provided a loaner car, and got the work done right (and in about 24 hours). Of course it wasn’t cheap (nothing with a car ever is!). But they actually came in $50 below the estimate and offered me a coupon book that helped me save an extra $30-$40. Everyone was friendly and helpful. I will definitely be coming back here and will recommend them to anyone who needs car work done!

I have had my Honda and Toyota cars serviced at Jims Auto Clinic for over 20 years. There service has always been excellent and repairs are done correctly the first time. Over the years they have added customer improvements and service transparency. Post service communications now include photos of areas that are OK, or may need attention and things that do need service, such as leaks or worn parts. I would highly recommend Jims Auto Clinic for service and auto repairs.

Very professional and great customer service!I will definitely be returning for future maintenance/repair service.

My wifes car had a rear main seal give out due to the weather. We called several places and after talking to Jims Auto clinic we didnt have a doubt on who would be doing the work. From the first interaction to picking up our fixed vehicle it was stress free, the communication was excellent. They understand when a main vehicle goes down it can be a big deal. They gave us a loaner car and the mechanic worked late to make sure we had it back first thing in the morning. I cant say thank you enough!

Great service!! Been using Jims for years with great success. Phil is very knowledgeable and answers all my questions.

I have used Jims auto clinic for several cars in the past of a span of 10 plus years or so. On this visit I asked them to perform a complete inspection mechanically, change the engine oil to Toyota specs, rotate tires and advise of any needed maintenance items. When the initial work was done I was called and without any pressure to do anything I was advised all the fluids should be changed to keep the car operating as it should. After being advised of the total cost for all the work I agreed. JAC still completed the additional work on the same day. My car is now running very well. I am glad I listened to their advice, JAC is a very good team from the office to the shop. The workmanship and friendliness makes doing business with them very easy. I may keep my car longer than I planned knowing they are available to do such good work.

Used them for the first time on a car I had just bought. They got the work done before Early, and they communicated with me so I always knew what was going on.

Very nice and awesome service to my Subaru Impreza 2012 l liked the accuracy and fasting service, very honest thanks a lo

Had to have some major work done on my car. I felt that I could trust Jim’s Auto Clinic to be honest about the work that needed to be done and explain everything.

The people at Jim’s are more than exceptional. After years of using them we moved away, but after getting a high quote from a local repair place I still called them for what I knew would be an honest assessment over the phone. Phil is always super at explaining things and I know they are 100% honest. Shirley and Janet know their customers voices over the phone and care about each person they work with. I would drive 3 hours back to Cincinnati to get any work done on my car!

Just Overall Grade A+ satisfaction 10/10. From the Beginning starting With the Phone Call I was Instantly Calmed with the person not seeming to just Rush me off the phone but actually listening and giving me feedback with honest options. Besides the free estimation just how Quick it came which was under 24 hours not to say that’s always the case, have to be patient with businesses I will admit it is a level understanding you have to have. Period it’s that level of comfort they made me feel with trusting them to handle my car problems as if they were their own and not take care of things as business aka money. MADE ME FEEL LIKE FAMILY WITH The “Common” Courtesy.So Got My Car back in less that two days with it being a minor problem might I add but the price was more than generous. I WILL BE BACK TO THESE GUYS AGAIN

The service was good Mark was very helpful but the lady at the front desk was just God awful. You talk about a mean old lady with a attitude. I also bank at the same bank as Jim auto clinic and the way she talks to the tellers was just God awful someone needs to talk to here and have a intervention because Geez...

Great service and respectful car running nice Trustworthy

Brought our car after a friends recommendation for an ongoing issue multiple other mechanics couldnt work out...they sorted out the (horrifying) mistakes the other places had made within a day.They have a big, clean, bright office with friendly, family-style staff, but they are fully accredited so you know they know what theyre doing!! Thank you so much!Highly highly recommend Jims to anyone.

So far so good. Been going there the last two years with zero complaints. Competent service and reasonable prices. Have recommended them to others. Update 2019: Same as above. Make it three years.

They did just what I asked and did it well

Awesome work! My husband and I both bring our cars to you. We appreciate the honesty and fair price. I cant go on enough about how relieved we both are to have found somewhere to take our cars where we feel comfortable and not taken advantage of. I love the staff, and the raffle, candy, and doggy treats help soften the blow of the inevitable hundreds of dollars we have to spend on our 4 wheeled friends! Thank you so much!!

As always, great prompt thorough service. Great experience every time I call to make an appointment. The entire staff is attentive to our needs from scheduling our appointment to getting the job done in the promised deadline. Highly recommend.

Mechanic said my car was fine but now its rattling more than before

Quick and easy! Able to schedule my appointment online and open late so I didnt have to change schedule around. Didnt pressure me into anything I didnt need.

Jims is great!! Been going there for years literally, and they have saved me lots of money over the years, due to my children having older cars that sometimes need attention. Jims has treated me well time after time and saved me lots of $$$ with their exceptional care and timely maintenance on all of my vehicles

I have been bringing my vehicles here for several years now. I came because of a referral from someone I was buying a carm. I am very pleased with the friendly, efficient office personnel; the personalized service I get; the opportunity for a loaner vehicle when needed (requested in advance); and the honest feedback about what my car needs or what it might benefit from. I drive older, high mileage cars and I feel confident to be able to drive them anywhere, even on long trips, based on the care and advice I receive from Jim’s Auto Clinic. Bring your car here. You will be glad you did.

I absolutely love this place. Everyone is so nice and I know I can trust them to be honest about what repairs really need to be done on my car. Thank you for youre honesty Jims Auto Clinic!!

Phil and Matt that help me me were awesome .....

My Uncle has been working at this Clinic, for all of his adult life! I trust Jims Auto Clinic with everything related to the maintenance of any foreign (built) vehicle... Every time they service your vehicle, you will receive a detailed inspection report. They go above and beyond to make sure your vehicle is always roadworthy! 5 stars, all day!

Honest and they werent out to gouge me for every penny they could get out of me. This is the 3rd shop Ive taken my car to and will be the only one I ever take my car to from now on. Do not taky your car to 5 star Auto Care they are crooks. Period. Do not take your car to Western hills Auto Care (I believe thats what the place is called right by the Starbucks on Glenway across from Chipotle and Panera bread/Best Buy.

I have taken my car to more than one shop in Cincy and Jims is by far the superior place for reputable, honest, on time work. Some of the time, the other guy might beat the price by a few bucks, but that doesnt mean that they are worth the risk! Trust me!Other times, Jims price is far superior. I havent found any competitor to get the job done as well as Jims. (so far!)As a woman that has bought and driven many different styles of vehicle, I trust this place to have the proper equipment to diagnose whatever ails my car. I have even called to ask questions concerning my engine and have gotten swift answers that could have cost me a fortune if I had not called there first. I have been towed there as well and didnt get gouged for being caught on the side of the road.I highly recommend this place. I dont do that lightly either!

Great interaction with gentleman who was working the front counter. The shop was upfront about everything that needed done.

Their customer service from the time you walk-in, to the time you walk out is remarkable! They were reasonable beyond expectation and my car is working much better! I will be using their services in the future!

Great company! Great workers! Super professional! Job well done!

Jims is the best. Everyone is so friendly and helpful. They have coupons too! I totally trust them with my 2005 Highlander.

Wonderful customer service. Reasonably priced. We have had our 1986 Toyota truck in shop three times now. Always fixed right the first time. Jim calls to keep you updated, what is found, and what the estimate will be. No price gouging here! We will definitely keep coming back!

My experience with Jim’s was fantastic! Very professional and extremely competitive pricing. If you dislike dealership service centers, like I do, Jim’s is the best choice in town.

I always trust my car with Jims. Their staff is informative and communicates often.

Very helpful, inspected a couple vehicles for my son & provided great information and advice. My son did purchase one of the vehicles they inspected. Thank you

The outside of this place looks so good you should go in you will not be disappointed 😁

Ive had good experiences here in the past, but not this time. My Hyundai Vera Cruz was having issues with ignition/turning the key, which started working when I dropped it off (of course). Decided to leave anyway to have the issue addressed, as they said they werent too busy.Five days later, I still hasnt heard back. Called today to learn that another problem had emerged, and the original wasnt remedied.Things happen, especially with auto electronics, but very disappointed with the communication and time it took.

My first experience with Jims Auto Clinic and I see how customers are comfortable with this organization. I felt they cared for the customer. I would recommend them to my friends and relatives.

I have taken my older car there a few times. Very pleased with the outcome. Would recommend this place to anyone, that needs service on their car. Very reasonable and reliable. This is the only place, that Im comfortable, leaving my car at. Very good service.

Work was completed same day. Fair pricing with 3 year warranty. Friendly staff and well organized.

This place is fantastic. Customer service is awesome. I was treated with respect and they were willing to answer all my questions. I reccomend this auto clinic to everyone.

Finding a new auto mechanic is always a bit stressful, but Jims Auto Clinic was the best decision I could have made! Phil and Jeff did an amazing job, kept open communication, and were super friendly. They were very informative, but never pressured me into services. When parts were difficult to find, Phil checked with several shops and gave me alternative, cheaper ways to find parts. Extremely satisfied!