I use to travel w Santiago Express and the old staff Grisselda and old team were very friendly and helpful. Always answered questions and phone calls and if they missed ur call they would return it asap. With the new team and changes I travelled once and it was the worst experience! They are rude dont answer calls and are very disorganized. Very disappointed with the staff and especially in Durango! Lucio Garcia is very rude and not helpful. I asked about my two dogs traveling from Durango to Chicago and he said they would travel under and isnt sure if they get air but that they have traveled w dogs and have made it to Chicago alive!! Really!!! Are you f🤬🤬🤬🤬🤬 serious!!!!!😤

Pros- Nice clean, new and spacious seats, with USB outletThey verify what someone takes is theirs at drop off.Cons- very tight small space on the top cabinets, luggage weight limits, the dont take alot of stops or take very very long to make a stop.This is not a bad or good thing but a heads up would be nice that they go through a different boarder check nd ask for 25$ a person to cooperate... This is so that all the people who bring extra stuff skip through luggage checks...nd avoid fined for their valuable... But if you dont take nothing but some clothes its not fair to ask of this .

Great service.

They dont have a location and are sharing with a dealer/tire shop. Dirty place, no seatings are, either wait out side or in your vehicle. Cant imagine during winter time.

Horrible drivers and rude disrespectful. Never again. Chicago taxi drivers are less arrogant and pissy. Going to get the name of that rude driver, because it was the most awful experience ever on a bus.

Cancellation fees and fees to change the date of your ticket are way too high, took them forever to answer the phone

Comfort and clean

Where the hell do you wait for the bus??

Very good service.

Here traveling still and so far excellent everything

Excellent service I will always travel in Santiago express

For comfortable and reliable road trips only with Santiago Express 👍🏻

The buses are super, but the aurora staff is not friendly at all, they think they are the owners of the company and more so the old woman who weighs her bags if they do not know how to treat people looking for work in a jail. I will not travel with they never.

Be careful they have altered the scales I tell them because I weighed my bags 2 times and in two different parts in that if they are chingaderas that rob people of the rest I do not complain only in their altered scales

Very bad experience the driver nothing respectful much less careful. Careful not to carry valuables if your suitcase is lost it is not reponble nomas them kitan the aike etiketas not taken their suitcase they are responsible for belongings right now they are not answered nor micho less answer us

Good service, and the drivers are very professional, they travel comfortably, I recommend them then they are not so expensive The tickets

I loved the new estscion of Santiago Express ..

Good service, very comfortable trucks, excellent treatment by the drivers ... I would definitely travel with them again ...

Travel With Santiago Express Chicago and very excellent service.

Raise money $ 25 per person depending to pass without reviewing what it takes and if they carry excess baggage must give more get a passenger to raise the money and if you do not want to tell him Im bringing your name are not corrupt

The buses are in very good condition and needless to say customer service.

All good only that it is too cold only that they should check since adults have come down with the flu including children is not the correct temperature for these dates

Very good service, with Santiago express. 100% I travel with the company again.

I travel comfortable and close to where I arrive in Durango just a few steps away from the terminal and above all economic

Very nacos

Very good

People weighing the luggage are on time and so everything is ready for departure time.

Excellent service and commitment to the traveler.

How does Q need a waiting room?

Excellent