This used to be a 5 star business. Since they expanded however, its gone downhill. I couldnt even say who the vet is! It takes almost 2 months to get a grooming appointment! When we ask for a vet appt we never know who is caring for our little girl. All we get is suggested lab tests and treatments with no diagnosis, no follow up with the test results, silence. Hundreds of dollars and not a peep. We took her back again for a cough and they tried to push all types of medications and more labs. It feels like theyre just pushing overpriced and unnecessary meds and lab tests with no care for our dog. Looking for another vet!

This time I had to take my dogs back in for their nail trims, they had not done them the 1st round but said they had. Ive Alwqys had great service here, and Dr. Anderson is Great, might have been a new staffer,

Dr. Anderson was amazing. He was very knowledgeable and friendly. They could do better when it come to scheduling but I only had 1 problem in the 5 years of coming there.

Awesome service. Very knowledgeable employees and Docs... Always feel safe to leave our pet there.

Really good people there. I feel very comfortable bringing mu pups there. Highly recommend.

Doctor Anderson and the entire team were incredible during Bellas lifetime. Truly, they were all essential to the rewarding experience of my time with Bella. I only trust Otay Pet Vets for all aspects of animal health. Thanks for all the support during (and after!) my time with Bella. These guys are the best. ❤️

My boy likes it. Very friendly staff

This place was awesome when it was just Anderson, but it has gone down hill. Every time we go our pet gets a new vet (more than 5 so far). We start from scratch every time, with no continuity of care. The vets outsource everything to the techs, which arent always informed. They dont follow up, forget meds, etc. It appears this place focused so much on growth, expansion and profit that they lost what used to make them great. We recently took in our pet because of coughing and they told us they needed special sedation meds to do an x-ray, which we agreed to. A week later, with our pet still suffering, we called to follow up and were told the meds hadnt arrived, and a week after that we called a third time and they finally admitted the meds were never ordered. Of course, I dont know who to blame since I dont even know who our vet is, since its always someone different. We havent gotten Anderson in years. We are currently looking for a new vet.

They are awesome! From the staff to get the service is fantastic! They have been helping me care for my sweet 16 year old dog. The treatment the recommended saved her life and greatly has improved her quality of life. 10/10 recommend!!!!

Absolute professionals. The grooming services are fantastic too. Highly recommend.

Came in for my cat today. she is having blood in her stool and abnormal discharge in her ear, as a new client, i arrive upon appointment,Unfortunately I’m being disappointed with their service .By getting my cat a examination took me more than two hours.If you don’t have whole day, don’t consider came here.——————————————————————————After I turned in the papers for new client to fill up,it took 20 minutes for staff to bring my cat inside.Due to my experience with other vet, I’m expecting everything should be done in 1 or 1.5 hours.I arrived and let them know I was there, that was 10:40.Staff came out and take my cat in around 11.I don’t know how long it take for doctor to check up on my cat but she called me around 12:04.the phone call took 24 minutes due to my questions, I’m still ok at this step.Doctor seemed very patient with me, answered all my question and giving out advise.————————————————————————-I thought for check out will not take very long.Nope, I was WRONG.It took few minutes to get bills done,[staff didn’t give me the new client discount at first, I’ve to correct her.]I thought after I paid the bill then everything should be done very quickly.WRONG AGAIN.When I ask staff why it took so long to get my cat back, he said the nurse is cleaning my cats ear,I NEVER ask for my cat to get her ear cleaned. They did it without asking me.At this point I just want to take my girl home as soon as possible.I waited for another 25 minutes,Had to make phone calls start giving the staff attitude to get my cat back.Arrive at 10:40, get to leave at 1:00pm.Don’t think will ever came back again.

We have been part of the Otay Pet Vets Family since 2011. Grooming, Boarding, Routine Care, Urgent Care, Dog Food, Dental Cleaning, operation, Medication or just a warm hug... we LOVE Dr. Anderson & his staff and when we walk thru their doors, we are greeted with a warm welcome & open arms. The quality of care is excellent and Dr Anderson collaborates with us, in order to provide us with the solution that is in the best interest of our dogs. 💗

From the staff to the Drs you are treated with kindness and compassion. Exceptional medical care with superior care for your fur babies. Their newest curbside care is fluid and efficient!

12 years going here and still the best.

They always take such good care of my Mila!

Used to love this place BUT be advised! Check your reciepts if you bring your pets there for vaccinations because they will fight you tooth n nail to prove you wrong when you know your dog has been vaccinated and make you feel like you are in the wrong or delusional about what you know you saw and they did. Staff dont know what they are doing over there!

Fur baby needed his shots. Wish I could actually talk face to face with the Vet, maybe soon!

Really really bad, I gave the staff my pets files to keep a record of vaccinations and they told me were overdue and my dog ended up getting an extra vaccination and it made him sick. The staff member we talked to refused to give us a refund until we showed them that we did send them ours pets previous files. Overall it was a bad experience here, I’m sure the vets are fine but they need new staff or something because the person who picks up the phone or who ever is in charge of the files does not know what they are doing.

The staff here are amazing!!! They claim not to be an emergency hospital, but let me tell you they are on the frontline for our fur babies no matter what!!! They saved my fur baby’s life after she was bitten by another dog and made sure my service animal was able to return home and allow me to be able to pay overtime. Without these amazing people I would have lost my fur baby and service animal 😘🥰😘🥰

My Maverick always gets outstanding care at Otay Pet Vets. I really appreciate all the precautions they have taken during this trying time keeping me and family safe while taking care of my dogs needs.I read the one star reviews and I would say that those people would be upset with any vet office they went to. Tell me the last time you didn’t wait on the phone at your medical doctors or any other vet I respond because this place gives award winning care and has been recognized year after year.

Sadly, our first time using Otay Pet Vets was the day we had to say goodbye to our sweet girl of 14 years. We called Memorial Day morning, desperate to find anyone that was open. Our dog was very sick when we brought her in, but with it being Memorial Day weekend, our usual vet clinic was closed until Tues. Otay Pet Vets was busy that day, but they were able to squeeze us in to have our girl euthanized. The room they put us in was set up nicely with a candle and the lights dimmed. There was also a couch with pillows for us to get comfortable on while we said our goodbyes. Dr. Salcido was very kind and compassionate towards us. My heart was broken that day. I really appreciate how the whole staff did their best to comfort us through this most difficult process and never once made us feel rushed. If you ever have to put your furbaby to sleep, I highly recommend this place. Putting my dog down was one of the hardest things I ever had to do, but it was a blessing to be able to have such a compassion staff get us through it.

Who hired Cynthia Williford?

Took my puppy for her first check up and the staff walked me through vaccinations i need to get for my puppy because im planning to take her in our outdoor adventures. Very friendly and willing to help

Is great place

Great place, great staff, highly recommend. The interior is beautiful and the staff is always so pleasant. Truly care for my pets and always give them attention and pets when they come in.

In this entire COVID pandemic, I have had multiple scares with Rogue. The operation that you guys have going is the most fluid and flexible I have seen in an establishment thus far. Your staff is kind, and to the point, and incredibly punctual. I have had no longer than a 20 minute wait in the parking lot, and my fur baby gets seen immediately after the phone call. Yall make keeping up with my girls health and safety so easy. Thank you!

They are fast and easy.

Such an amazing vets office! A beautiful space, friendly and competent staff, and caring veterinarians. Our German Shepherd has always been so anxious at the vet but here she is starting to relax and feel comfortable. They know who she is and it really feels like everyone cares. Highly recommend!

I take all of my animals here.

Very nice and caring...

It is a really lovely place and lovely people but it has HORRIBLE customer service when I comes to the phone. I’ve twice been on hold for 15 minutes or more to just simply ask for vet records that I hadn’t received the first time I asked. My mother also has the same problem with being put on hold and not receiving the thing we need. She had to ask for vet records 4 times before she actually received them and it was the right email address as well. I love these guys because they are always so nice but they just really need to improve on their customer service.

This office is more concerned about money and turning a profit then the health or happiness of your pet. Outrageous price gouging and unwilling to give advice for minor concerns without a hefty price tag. After paying the $100 bill for a visit to the office, they charged me nearly $20 for a cat hormone collar that can be bought in a box of 3 for $13 (which didnt work)... i mean, i understand inflated prices to generate revenue, but this place is ridiculous. So I call back for any other suggestions andA: I get attitude from the receptionist for requesting advice over the phone.B: Im told the doctor will call when they have time (which I dont mind waiting) but instead get the same receptionist requiring an additional $100 trip to the office.Listen, I understand sometimes testing is required to get a clearer picture of an issue, but for a non emergency such as a male cat spraying in the house... i expect a few suggestions to try before being told I have to take an additional day off from work to talk about ways to alleviate displaced urine in my home. Oh, and by the way, I called my old vet in the state i moved here from and thats EXACTLY what happened. Try a hormone collar, try urine away spray, try a bigger litter box, try clumping litter, if all else fails... bring him in for further testing. Otay pet vet should use some of their exuberant profits to install a revolving door - because thats what they expect you to do. Conclusion: look elsewhere for veterinary care unless you have a flexible schedule, deep pockets, and dont mind being ripped off.

I’m writing this review after giving Otay Pet Vets multiple times to redeem themselves. I was referred to them and also was hopeful I found my local vet since there were 4 star reviews on Yelp. I was wrong and would definitely recommend pet owners to take your business elsewhere if possible!First time I took my pet to this vet, they made a mistake in my appointment time and so they had to “work” my pet into the schedule that day; the receptionist admitted to the error on their part. Instead of waiting a reasonable amount of time for my pet’s annual check up, I had to constantly call them to see what the status was as to when I could pick up my dog. I believe I waited a total of about 3 hours, and who knows how long my dog was left unattended. I informed then I was on time crunch that day because I had a customer meeting, well because of them I only had 3 minutes to spare before my conference call; I scheduled it so I should have plenty of time but because of their mistake it was stressful waiting on this vet to finally discharge my dog. When they finally said it was time for me to pick up my pet, I had to wait probably an additional 30 mins due to 2 reasons: 1. They did not have my invoice ready so that took some time and 2. I waited for about 10 mins after calling at least twice asking where my pet was. The receptionist the second time I called apologized and even said they thought they brought my dog out already....poor communication among the staff. Wasn’t too bad I guess in terms of cost, I believe with her vaccines it ended up costing my over $100. What was unexpected, because they didn’t tell me, was that her vaccine was orally given and I’d have to come back in 6 months instead of if she was given the vaccine as an injection it would’ve lasted 1 year. This detail would’ve been helpful to know in advance...I came about 3 weeks later for a follow up visit; took that long because their appointments were booked for a while. My dog had an issue and after finally having her seen by one of the vets, I was just super overwhelmed with the options that the vet presented me but also how much everything was costing. If I did all the tests and recommendations that was presented to me, it would’ve cost me over $1,000. I selected those I considered essentially and came out with $175. That would be fine if the vet came back to me with an exact problem and solution. No! I got a call and as a result I had so many follow up questions since there wasn’t a clear path to the solution. They were recommending that I look into changing my dog’s complete diet and also do more tests!! I finally talked to the vet and asked for an antibiotics treatment, and he quoted me one price. I call to say I’m picking the prescription and that receptionist tells me a price that’s double the quote! Shady if I say so myself! Once we got that corrected, they tell me that there’s a $12 service charge for the prescription; pet owners BEWARE, apparently they charge a fee for the technician to prepare the prescription. Boy, do I really miss my old vet because I never heard of this service fee before and they were more helpful than Otay Pet Vets. They were “gracious” enough to waive the fee after I told them I was going to get it elsewhere.One thing I forgot to mention when I was told that my pet tested positive for one of the tests, the rep told me over the phone that it could be a false positive due to something along the lines of contamination of the results on the way to the lab. What!??! Also, when I came to pick up the prescription I was told someone was coming out. After waiting, I called again and the person who answered apologized because apparently no one had it ready. Again, poor communication amongst the staff.I do not recommend this vet under any circumstances.

When my cat needed to be put to sleep the staff was compassionate to the point where this is the only place I will take my animals. Everyone is friendly, knowledgeable, and fantastic. I recommend them to everyone who asks for a vet.

The best vet anywhere. The owner truly cares and has come in multiple times on his day off to go above and beyond to provide care for my dog who was in pain. They have an amazing staff of vets. My dog had a rash we could not figure out and I was just throwing money at the problem. One of the vets proactively was auditing accounts, came across my account and worked with me to come up with a strategy that immediately saw results. They also have a very good leadership team who understand and provide great customer service. They also have the best groomery in San Diego. My dog is always excited to see the groomer and runs right up to him.

We took our dog (Peanut) in for his annual physical and vaccinations which were due. The staff and everyone were wonderful. We were made to feel very welcome and they were very prepared for us and minimized our wait time. It makes me feel good as an owner that Peanut is in competent hands of people who care and know how to take care of him. They did a fantastic job and Peanut had a great visit.We also take Peanut there for all of his grooming appointments. Melissa is our groomer and she does great work. She always follows the direction we provide and Peanut comes back looking great! This is the place to go for pet care and veterinary services. We are very satisfied.

Always an excellent experience when we bring Pepper to Doctor Anderson at Otay Pet Vets. The wait time before being seen has always been very short. Diagnosis has always been accurate and treatment was just what was needed. The cost of any treatments needed is consistently very, very reasonable. We have been using Otay Pet Vets for all our veterinary needs for over seven years, and have always been pleased with Doctor Anderson and his staff. All the pet owners we recommended to go there were very happy that they did. We would never go anywhere else, period.

Had i done this review 4 years ago it would have been 5 stars. But recently the service has gone way down. The staff is nothing but rude and make you feel like you are inconveniencing them for scheduling appointments or calling about your pet. My dog had a procedure done a few months ago and i had to call them for updates on her progress instead of the other way around. And i called the other day to try and schedule an appointment and even before i could finish my sentence the rep cut me off with a very curt “no” with no explanation or anything. I have since taken my dog elsewhere and i forgot what it was like like to actually be helped by people who wanted to help you since i was conditioned for being treated a different way.

My little buddy, Joey, goes to Dr. York for his congestive heart failure. I cannot say enough good things about her expert, compassionate, and patient abilities as our pets veterinarian. I lost my best big buddy, Slate, last year in September. It broke my heart and brings tears to my eyes even today. The following October, my best little buddy was diagnosed with congestive heart failure. I almost lost it right there where I stood. Dr York completely rose to the occasion and gave my little Joey hope for the future as well as bringing my grief to happiness. 13 months later and Joeys little heart is still going strong with the help of Dr. York and her awesome veterinary excellence.The staff is very nice, helpful and courteous. They all seem to love animals and even my little apprehensive buddy is comfortable with them (especially with Andrew).I have had animals all my life and have never been happier with a veterinary facility. 5 out of 5 stars!!

This is the most attentive and welcoming Vet! Ive had several wonderful experiences, mostly due to my adorable dog eating a sock or getting into trouble. Dr Anderson personally rushed out when she ate the sock to assess quickly. He explains procedures and reasoning, and I love that he tries to minimize cost. Ive never had to wait more than 5 minutes before being brought in for an appointment and they have availability when I need them. I highly recommend!

Took my puppy in for the first time to get his shots, micro chip and also neutered. We were treated very kindly by everyone. The office is very clean, smells almost like new. The doctor was great with my dog. Very accessible. I liked that they made follow up calls to make sure my puppy was doing well. I have been back only once since and the staff remembers us!! Feels like home.

I took my cat in for an emergency visit when she decided to play with a fish hook. Dr. Anderson helped us immediately, was fantastic, friendly as can be. I have also taken my dog in when he had an ear infection. Decent prices. The office is always clean and its spacious. I have an app. tomorrow morning for my puppys first shots. I recommend Otay Pet Vets to everyone. :-)

I took my dog Zoey in for a teeth cleaning and a general check up. Their attention to my dog was the best she has ever received. She was treated as if she was their own. We are just in love with Otay Pet Vets. Amazing Doctor in Dr Anderson and the staff is exceptional. Thanks for taking such great care of my Baby Zoey Grace.

This dog park is nice... BUT it’s always randomly closed and when I called to ask why it’s closed at 9:45am the lady said we close when it rains or when it rained the day before... so yesterday it sprinkled and today it is completely sunny and hot!!!! So WTF. I can clearly see the dog park sand is dry. It’s ridiculous!

Great staff

Wonderful service each time we go in. They have a very balanced approach to pet care. My pet receives all the necessary care without any unneeded tests. I never worry about unnecessary charges. The staff is wonderful and you can tell that they truly care about each pet that comes in.

Have always felt like I was part of the family when I brought my dogs in to Otay Pet Vets. The office staff are all very kind and compassionate. The doctors are more than happy to talk to each other about their cases to get another perspective, which I appreciate. I have NEVER been made to feel guilty when I couldnt afford to do everything that was suggested on a visit. Sometimes the wait can be a bit long, but I appreciate that the doctors take their time with my dogs, so I accept that theyll do the same with their other pet patients.

Otay Pet Vets has showed nothing but love and care for my Pug Zeus. Theyre staff is very professional and courteous and make you feel comfortable at every visit. The office is clean and inviting. Zeus has been coming here for a few months and hes been treated as one of the family pets. I really appreciate theyre services, and the prices are competitive too. I also like that they also give me a military discount as well. Otay Pet Vets Rocks! Thank you for your love and care for Zeus, and every other pet Ive personally seen visit the office.

Dr. Anderson and his staff are wonderful! They cared for our pets as if they were their own and they went way beyond what other veterinarian clinics have provided.. They are organized and very efficient and always see our pet right on schedule. They also have a nice rewards point program and their fees are very reasonable. We love Otay Pet Vets and highly recommend them.

We have always had great service from Dr Anderson and all of the staff at Otay Pet Vet. Our dog had 4 puppies and we brought the mom in for an ultra sound to check to see that she did not have more to birth. The staff was wonderful and our babies all go to Otay Pet Vet for shots and checkups. Our older dog has had her teeth cleaned several times and I know she is in good hands.

Nice place

I recently got a new baby kitten named Mia and was desperate to find a good vet clinic who I could trust. All of the staff is incredibly friendly and they treat me and my baby girl with the utmost respect! She has gotten all her shots here and I am happy to continue giving them my business :) Quick, efficient and friendly are the key words here!!

I have been taking my dog here for a few years now and have been satisfied with their service. They offer a rewards program that helps reduce the cost of services which is nice since vet bills can really add up. Additionally, they have always been really good at getting my dog in same day for emergency care without charging a crazy amount.

Dr.Zuckerman literally made me cry the last time I took my cat to the vet. He doesnt empathize and makes you feel incompetent after contradicting his own treatments. My cat had double ear infections. The first time I took her in, I ASKED to be shown the proper way to clean her ears. That was ignored. The second time I brought her in, the medication hadnt worked, so we did a more aggressive treatment, and the tech actually showed me how to clean her ears CORRECTLY. But it didnt matter that week, because I brought her in for cleanings for her new treatment. The new treatment didnt work, and even Dr.Zuckerman didnt understand why it didnt work, so he decided to revert back to the old treatment that didnt work. He also tells me he thinks my cat might have a food allergy thats causing her infections, but he isnt sure. So I could either pay $450 for an allergy test or buy this hypoallergenic food. I tell him Ill wait on the food, since its uncertain, and shes been on the same food for years. He looks at me a talks down to me telling me I NEED to get this new expensive food. So, of course, I ordered the food. The tube of Anamax they sent me home with was almost empty, and I didnt know until I got home. I paid for a new tube, so I called and told them the situation. They ordered a new one no problem. I received a confirmation call for the special food I ordered. When I went to pick up the food, there was no record of it, and they couldnt find it. I told them to forget about it. Ive spent over $500 at this clinic just for them to give me used supplies, treatments that arent working, terrible attitudes, and forget my orders. The receptionists are always friendly, though. Thats about it, but thanks for making me feel so horrible, I dont even want to step foot in the establishment ever again.

We brought our six year old rescue yellow labrador to Dr Anderson for the first time three years ago and have been happy with him and his staff (as well as other vets at this location) ever since. The office staff are so friendly and helpful, the technicians are great with our dog, and the vets always take their time to listen and answer questions. Ive gone to other vets in the past for other pets, but I really enjoy Otay Pet Vets. Theyre even flexible as just a few weeks ago I simply stopped by because I happened to have the dog with me and he needed a vaccination. They took him in within a few minutes without an appointment and gave him his vaccination. Great people to work with and I would highly recommend.

Great experience at this vet with all their staff and with Dr. Bernhard. This was our first visit here after getting a recommendation, and I feel no need to try anywhere else.Dog park just outside was a very nice perk that I havent seen anywhere else.

Dr. Anderson and all his staff are just wonderful. I like their practical approach to vet care for my two babies. They are sincere and kind to your pets. When treating your fur baby they give you several approaches if possible and allow you to make the choice of treatment. No high pressure.

I have been to Otay Pet Vets numerous times with my two Chihuahuas, Chiquita and The “Cisco” Kid. The team at Otay Pet Vets are great. All seem to genuinely care about your baby(yes). When Chiquita had her ultrasound done to see how many puppies she was carrying, Dr. Anderson made the comment that most Chihuahuas carried two to three pups. However, as he was scanning her there was a fourth, and guess what, a fifth. Boy was he and several of the staff surprised. I’m happy to say she gave birth to five healthy pups.

Dr. Andersen is a phenomenal veterinarian who makes it a point to not only provide fantastic care for our pets, but also gets to know us as individuals. He is the BEST veterinarian Ive ever known! His staff are professional, friendly, and very courteous. This business is a class act!!

These guys are the best in town. Weve come here for 3 dogs now and we plan to keep on coming. The ladies at the counter are so nice, not to mention the doctors and the pharmacist is especially sweet every time we see her. Nail trimming, flea meds, checkups. We do it all here at a reasonable price. Not the cheapest in town but you get what you pay for.We came here last year for an especially awful reason, to have our sweet doggy put down. He was old and he fought the good fight but it was time. I cant tell you how much these people made that experience as lovely as it couldve been. They were so supportive, we even got a card in the mail a few days later from the vet. I really wish I could give this place an extra star.

Everyone is so friendly and courteous. Dr Anderson is thouorgh, he recommends services, but never pushes them. My min pin has boarded several times and I always feel comfortable to leave her here. I love the fact that she gets taken out to walk the mall or to play at the park while boarding because my girl loves to be outside.

Dont let the small space fool you -- theres a great selection of pet products at competitive prices without the annoying fake conversation you get at PetSmart, PetCo, etc. I went in for the most expensive dog food, and was actually talked into something cheaper! Yup! No upsell here -- just knowledgeable staff who love animals. And even better, after small talk, the owner remembered meeting my dog once 5 years ago and even remembered my name.

Im so grateful to have found Otay Pet Vets. Not only is Dr Anderson a terrific doctor ~ his staff are all knowledgeable and very kind. My Cat Sophie is comfortable both before and after her visits. I highly recommend Otay Pet Vets and Sophie gives a high five paw as well.

Worst experience Ive ever had. I had my dog spayed beginning of July and boarded yesterday...but yet I come to grooming today and they try to tell me my dog is not up to date on her vaccinations and its passed due. Whats funny is I couldnt have gotten my dog spayed OR boarded yesterday if she was not up to day. The receptionist didnt even know how to do her job and had terrible customer service and then the manager comes out trying to play the nice card and sit me outside to explain a piece of paper to me that I have been handed to by my vet stating her vaccinations are up to date. Absolutely ridiculous.

Dr.Anderson and his staff are great. My dog is 13 yrs old and had been going to another vet for over a year with little improvement. A week after visiting Otay Pet Vets and getting a different medicine. My Skipper was up wagging his tail and eating well. He is happy and most of all he is engaged in whsts going on around him. Thanl you Dr Anderson for giving my boy back for the short time we have left!❤🐶

I have used this vet once and so far their staff is friendly, caring and concerned. Hopefully I will not experience what I have in the past with other vets in the south county such as high prices and up-selling services that are not necessary. So far I like this office and hopefully will not leave due to past practices I have experienced at other vets. I have a good idea of vet services after being married to my ex-wife for 18 years who was a vet tech.

The staff are SO friendly and my dogs loves them. I love that they have a off leash park right next to them and my dog can play while she is waiting to see the Dr.Dr. Anderson is very knowledgable and he never just does things without explaining the reason or costs. I am very happy with all the services I have had and they even do specials on teeth cleaning which can be costly at other places.

Dr. Anderson and staff are amazing, caring people. We left another local vet because we heard such wonderful things from friends about Otay Pet Vets. As a military family, we truly appreciate the military card offered where discounts are given. We highly recommend Otay Pet Vets to you and your furry family members!

Customer service is horrible. Been trying to schedule an appointment for boarding. They dont respond to the message we sent them online. Just tried calling and I was on hold for 10 minutes, so I just hung up the phone. Not sure how they are in business with such pathetic customer service!

We have entrusted Dr. Anderson and his professional team at Otay Pet Vets with the care for our beloved Bishon Coconut for the past 11 years.Whatever the health or grooming issue has been Dr. Anderson and his staff have provided immediate solutions to the situation.I strongly endorse Otay Pet Vets to any prospective pet owner.These folks love animals and the whole staff treat you with courtesy and respect.

This office is great. They offer a rewards program so you always earn something every time you make a payment. They also have a little dog park across from the office. My personal opinion is they are affordable.

They were already great vets to begin with, but when my dog became very sick they let me bring her in on short notice without an appointment and took really good care of her. Great staff, everybody. Thank you guys so much!

We are super blessed to have this place so nearby. We have a rambunctious Jack Russell Terrier and have left him here to board several times. The always take good care of him and when we bring him home he is happy and healthy. He has made friends there with some of the staff and they know him by name and that makes me happy. As to the vet, we had one terrible scary day. In the midst of a move a few years back our dog knocked a can of paint on himself. I was in tears and panicking for his health and safety. I took him in and the vet, Dr. Anderson, and his staff very patiently washed all the paint off of my puppy and made sure he was okay from breathing fumes and sent him home to me healthy. I think they are amazing.

The folks there are always cheerful and most of all helpful. I went there, bought two (2) cases of Z/D special diet Dog Food and the first words when I was ready to leave were, Can I take that to your car for you. Now, I was about twice her size, but she offered anyway. It was very thoughtful and considerate. I never get that anywhere else. Thank You. Otay Pet Vets.

I love Dr.Anderson there is no other vet I trust when I had my last dog Duke he told me honestly what his diagnosis was and what were my options and didnt bs me. Like other vets who are like well like lets run all these tests and then well see whats wrong for more money but not Dr. A . Now with new puppy Dallas there was no question on who would be her vet they loved her right away as soon as they met here just like her brother Duke. The staff is awesome I can always call if I have any questions and I always get an appointment right away and the prices are great.Im always referring people to him because hes the best thank you so much Dr. A and staff for being so awesome

They were able to make an appointment at a short notice to check my dogs heart arrhythmia to make sure everything was good before going to the cardiologist. My experience has always been great!-Emma

I have four dogs that I take to Otay Pet Vets for their medical and general well being. They get excellent care and will definitely refer their services to friends and other people who might be looking for a vet to take their animals for their needs. Dr. Anderson and his staff are friendly and take the time to discuss your concern.

Great place to take your fur baby! We just moved to the area and are so glad to find this vet. They have always gotten us right in, even on a Sunday. Very kind staff and knowledgeable.

The staff at Otay Pet Vets is extremely professional and caring.They have been taking care of our beloved Coconut for over 10 years now.I would highly recommend Otay Pet Vets to all pet owners in the Chula Vista area.

Dr. York is amazing! She took the time to talk to me on the phone to update me on how my puppy was doing while boarding and after she got spayed! Very kind and the staff is very welcoming!!!

Otay Pet Vets have been part of our extended family for years. Dr. Anderson is one of the most caring, knowledgeable vets Ive ever met and the office staff are all super friendly & caring as well. Needless to say, I highly recommend Otay Pet Vets (and so have our 3 dogs & 3 cats)!

First of all, when you first walk in the place is just gorgeous. The staff is very nice and caring. I trust and feel that my cat is getting the best care here. Thank you all!

We have been bringing our dogs here since 2012 and always have had great service but have noticed a revolving door of employees and a steady decline in customer service lately. The most recent incident of several was an appointment we had to have a teeth cleaning for our dog. We had preop blood work about a week before the procedure and they set her up for 7:00am the next week. They even sent a text to remind us. They verbally told my husband to bring her at 6:45 and that she was the first appointment. He arrived at 6:45 and the office was closed. Brenda arrived at 7:00 and proceeded to ask my husband what he was doing there. Not “how can I help you” or “we’ll be right with you”. They took my dog and said it would be a couple of hours and would be ready for pickup by 1:00 or 1:30. He arrives at that time and my dog has still not been seen and has been sitting in a crate since 7:00am! No call about an emergency or delays, nothing ! She didn’t get out till 4:30. They then proceeded to tell my husband he was disturbing the staff when he wanted to know why they couldn’t call and let him know. When he went back the next week to speak with the vet, Brenda essentially blocked him. The staff is running that office into the ground. No accountability. Probably keeping complaints from reaching Dr. Anderson to keep their jobs. Now last week when we went to refill her heart worm meds, they wanted us to pay for bloodwork again! Wouldn’t budge even tho we had just had bloodwork done less than a month before and even though it is meds she has been taking for 7 years! When we complained they told us essentially to leave and that our business was not important. We will most definitely be looking for a new vet.

LOVE Dr. Anderson and his staff! They have been caring for our dogs for over 3 years now and we couldnt be happier. Coco and Fenway are always treated with care and love! Wouldnt go anywhere else! Thanks guys!

We met Dr. Anderson back in 2008 when he first opened up in Otay Ranch. We had 2 dogs at the time and Otay Pet Vets was wonderful. We had a pitbull that developed mange and Dr. Anderson helped us treat it in a quick and very cost effective manner. Many years later, we dont have our original 2 puppies but now have a new pitbull puppy. We discovered a growth on his front leg and were very concerned that it was cancerous. We took him to Dr. Anderson and they checked him out, gave us advice on what to do and look for and eased all of our worries. This was our puppies first time at the vet and they made him feel very comfortable. The visit was again cost effective. The staff was friendly and helpful and facility is very clean. We love Otay Pet Vets!

For grooming:This place let me down...First time, they shaved my ENTIRE DOG!!!The manager was very courteous and gave a discount towards a future grooming. So I kept going, the last time my dog was shaved COMPLETLY... AGAIN! 😣😱 all her hair off, she is supposed to have a very specific breed cut.Furthermore, the groomer tried to tell me my dog was AGGRESSIVE, and used a mussel. My dog has NEVER IN HER LIFE been aggressive. In fact, she had been there before and NEVER did they say she was aggressive. It was obvious I caught her in a lie.In short,They have very inexperienced groomers. Although I will say their front staff is great and courteous, the location is nice, clean, and conveniently located.But NOTHING IS WORTH your dog coming out looking like a stray, or completely shaven. 😳

Wish I could rate this company a NEGATIVE star review. BEWARE, the customer service that is provided by their manager is HORRIFIC! The manager makes excuse after excuse, refuses to listen and cant stop talking over a customer trying to express their concerns/frustrations. I have been going to this company for SIX years and am fed up with the poor quality of customer service I receive. Melissa grooms our dog impeccable, but enough is enough the manager needs a class in public relation skills and her poor treatment of clients is un-excusable and we will NEVER use this company again! Stay clear, find a better vet and grooming facility!

Otay Pet Vets is a very caring veterinarian. I have dealt with many of the doctors here and every one of them is special and treat me and my dogs with love. One of my dogs had to be euthanised and they cared as much about me as they did in humanly euthanising my 11+ year old Golden. Another time I had an emergency when one of my dogs got bitten at the dog park. They took her immediately and had to stitch her foot. There charges are really fair for their services. You wont be disappointed taking your animals here.Linda SSan Diego

Love this place! being military moving around, makes finding a place for your pets kind of tough. trudging around their history and all. They really make it easy !

Great service always. Great care and attention given to my animals during boarding and when they dont feel well. Will not board with anyone else.

Dr Anderson is the best!! The staff is patient, courteous and polite. They love my pets and their jobs. Treat my four legged children like the family members they are!!! I have been going there for seven years and even drove from North County because there is no other vet for my pets!!!!!Mischou, Chewy, Lita and Max love you OTAY PET VETS!!!!

BooBoo Bear has been going to Otay Pet Vets for several years now and loves it there. Dr Anderson is excellent and Melissa is wonderful at grooming. Chow Chows take about two hours to groom so it isnt easy. The office is always clean and the staff always helpful. Everyone gets five stars from me & BooBoo Bear !!

Very knowledgeable doctors, and its clear they love animals. The entire staff is friendly and welcoming. Facility is very nice and clean,

Great service! My dog is always clean and shiny with no complaints at all. Awesome discounts and very courteous people.

My family and I have been bringing our pets for 8 years now . We trust Dr. Anderson and hes professional caring staff. ***** Stars for the best Dr. in town!

Ive always loved Dr Anderson and also loved Dr Elliott but the latest Dr we saw makes me want to look for a new office. Last visit was very pushy and threatened to not refill meds for dog if I didnt do the $300 complete bloodwork pannel. Think Ill go elsewhere. Way to treat a client of 5+ years...

I have been taking my dog here for three years and I love the staff there. They are very helpful, kind and informative. The prices are fair for boreding and regular visits.

My German Shepherd Rocky has been going there since he was 8 months old and I would never take him anywhere else. All of the staff is very helpful and totally loves animals. The prices are also extremely reasonable.

Dr. Anderson and all of the vets and techs are wonderful!! Weve been happy customers for over 8 years and have never had a bad experience.

Otay Pet Vets is a great place to bring your pet. The staff is always helpful, there are always appointments available, it has a dog park next door, and has a membership program which is free for military families.