I’m not sure if it’s this location or all Hotsy locations. But every time we’ve dealt with these people we always feel swindled and bamboozled. With extra mileage and labor charges, but you can’t even drive to their shop and get a part if you need. As well as misleading us to believe a hose reel is quote “a little bit more” when we get the invoice a while later the hose reel is $550! And you can buy the same one with the same part number online for $270. And when we call to inquire they make it seem like we’re the idiots. Would not recommend.