Customer service excellent. Thank you so much .

Getting better theyre keeping the lines short on Saturdays.Getting in to see someone was easier this time than before. Aug 2021

Quick and efficient. Not ro busy this visit

April was amazing person. She was kind and sweet and very knowledgeable. Also very helping person. Thank you AAA

I had to take care of some business at AAA in the Chino office. The process is well organized. There is someone there to greet you and direct you to where you should go. No long lines. Courteous service. It was a positive experience.

I called before I came because I didnt want to wait in line nor had the time to make an appt. AAA had (2) walking greeters, one of which helped me right away, finding maps & a tour route for my upcoming road trip. He also alerted me to the fact that one of my attractions was Closed due to COVID. I was very grateful.

Very helpful and they always answer all my questions

An amazing experience I got everything done at once notary, change my payments method and added a new person... 5 star!

28 year member...Wouldnt leave home without AAA

I cant explain personally how happy I am being part of my American Association for all of these years, I hope the market can get farther away with its buy out tactics, so and successful measurements can continue my positive relationship with American Automobile Association;

The staff here treat people better than the staff at the DMV. Always making sure they do what they can to help people.

Very helpful on helping me take car of my vehicle needs.

Excellent employees every time quick professional service and things I need to know but didnt... awesome.

Excellent company great customer service fast safe and clean 🐾 thank you and have a blessed year 🌞

Great staff and customer service. I recommend getting a membership.

Such awesome people!! Please be nice to the people here, they are doing their best and want to help. You will be in and out in 30min or less, just be patient. Give them time, and schedule at least 30 minutes for an appt. Its usually less.The lady at the door was quick and helpful. They text you when they are ready for you. The line is only to check in.Emily helped me with my passport photos and Im so happy with them. So quick and easy and got them perfect on the first try. :) no problems. And she gave me an application.8$ for plus members for photos. Great price!

Great customer Service. 👌

Very nice employees. Nice and convenient for automobile stuff.

Great the person that was helping me was awesome! and she was very helpful.

Went extremely well had to register a car I bought was in and out in 15 mins.

The technician was friendly and efficiently he did inform me he was running late which I appreciated! Thanks

Really helpful group of people working there. Able to get a temporary handicapped placard without having to deal with dmv.

Awesome people...love going there

I was in & out in minutes! Went in for car title change. The Rep was very nice & professional!

Always friendly staff and very knowledgeable.

Today the service was so bad it took the road side service 2 HOURS to get to me and I even mention there was an AAA Pro Towing service here in chino right down the street from were my truck was broke downS#!%. I could have pushed the truck down there in less then that time not to mention my 80 year old grandma was waiting with me in 100 degree weather & the phone service had me waiting I thought the liquor store would have had it towed & I may have charged your guys for itWe have never had service this bad in the 20 years been insured by your compeny

Love there system like me it is. You sign up and they give you an amount of time it is going to take untill they call you on your text messages on your phone. Then you wIt in your car. I was hungry so it was enough time for me to go get something to eat. Came back at the time frame that was given to me and they text me to come in. From there in ten minutes I was done. Thank you AAA.

In and out was a breeze, did my DMV chores and was out of there in no time. Love it.

YEAH BABY THE MEMBERSHIP PRICE ALONE IS WORTH IT FOR THE DMV SERVICES!!

Would suggest getting your auto insurance policy. somewhere else. I was a customer for 3 years going to 4 thinking I was paying a great price for full coverage on my car. Come to find out I only have liability lol! Good thing I never got into an accident or I would have to pay your agent Miguel rios a visit. I even followed up asking after I found out I was not under the correct plan and never got an answer.

There was alot of people there. Need more customer service people.

Glenn was very helpful and very funny. I love happy people.

They only do drivers licenses thats why its not very crowded youre in and out real quick

GreatestStaff members.Very polite and go out of there way to assist you.

Good customer service.Was helped out fast.

Went to pay my car registration 5 minutes before they closed. I was worried they wouldnt have enough time to help me, but I was out of there faster than it took me to walk from my parking spot to the entrance.. amazingly fast!

Convenient for DMV SERVICES.

Under normal circumstances its quick your in an out, but with precautions you check in outside give them your phone number, you wait on your car or leave and come back once they text you, then you go in and handle your business and on your Merry way. Just a little longer wait, so give yourself time and patience.

Great agent: Chris Endaya

I love that I can get dmv things taken care of here! No waiting in line!

It was very good take me 30 minutes to renew my car plates,very secure and friendly people.

Their technician from Golden Bear Towing was very knowledgeable in vehicles. He assured me that my mechanical problems to my Camry was not the end of the world. Thank you golden bear tow.

Wait was non-existant....wonderful staff. Friendly helpful, over and above the call of duty

Great helpful services. A little bit of a wait but friendly associates.

Excellent service and friendly staff members

AAA was extremely organized and prepared for the influx of patrons. Kind and friendly agents with very knowledgeable assistants.

It was it was good gave me a jumping off on my way

Very organized. Was able to wait in my car until it was time to take care of business.

I great experience. I wish I knew her name. She was at the door, I had to pay membership card and questions regarding my car. She was very helpful. I have to come back on Thursday for my car. I hope shes there, I can get her name. 5 stars! Happy customerOh. The the girl in membership was also very nice and helpful..😁On 7/30Went to AAA to do transfer/tags, I was short change the lady who was helping me was also looking for change, still a little short, a employee walk over gave me a dollar. I was so happy. I thank her and him. I wish I got there names.. 5 Stars AAA

Attention Kelvin; Johns manager. in Chino Hills, CaI have been a member of Auto Club for 51 years. I have always gotten great service ..............BUT JOHN went beyond my expectations! He is pleasant, professional, personable, and efficient. He represents Auto Club is a great. way.It is a necessity for all of us to have Auto Club..in my opinion......and a pleasure to be treated with such respect and efficiency. I would never drive without Auto Club protections and peace of mind.!THANK YOU.....JOHN! YOU are one of the best I have ever dealt with!!!

I like this place good and free service when you have the membership

Sadly they were way Under staffed. Causing the Wait times to reach 45mins to 1hr.The staff was very nice and helpful even at check in.

Everyones so pleasant!!Very helpful n efficient!!!

Its worth being a member just to not have to go to the DMV. And in addition, them come and change a flat or bring you a battery to buy or give you a tow. The helped me on the way out of town with some registration issues, and helped me when I got back when I got sick parking my trailer. Great Deal!

Got my tags. In and out of there in 15 minutes.

April in front was so nice. Got me a chair to wait on.

Great in and out dmv service

I was surprised why people prefer AAA and dont want to switch their insurance policy to any other company. But my recent visit to their office answered all my questions and added me in the list of those people. They have excellent customer service and reception. Especially I would like to mention Jill Paasch Insurance Specialist III at AAAs Chino Branch, CA and want to thank her for outstanding dealing and guidance she gave.

Great customer service, thank you !

Too long of a wait. Over do int it. With that covid

Prices are ok good atention and good organization

I AM GLAD THAT I HAVE AAA MEMBERSHIP, I ALWAYS HAVE GREAT CUSTOMER SERVICE, AND ESPECIALLY TODAY WHEN I WAS HELPED BY DEANNA, SHE WAS FRIENDLY AND VERY HELPFUL.

Ive had AAA membership for 4 years now and this will be the last year I ever possess it. I have one question regarding registration and I cannot contact a real person behind any of their counters across the country. Their useless automated responder will not direct me to anyone who can answer my question. Now Ive got to drive across town to solve what a single phone call should have already resolved by the time Ive finished typing this review. 1 Star - whatever insurance you already have definitely offers roadside assistance and at least theyll answer your calls.

Was able to get good n somewhat immediate service considering this covid situation .

Came here to get Catalina express tickets and saved $40.

The insurance agent at AAA was nice honest efficient and courteous and to the point

Its better than before, as now you sign in, and then they text you to return when you can be seen. About about a 20- 30 minute wait.

We were at AAA office today and the insurance agent Maria Herrera Gonzales approached us, she was extremely rude!! She was trying to sell us something that she wanted and when I told her that I wasnt sure, she told us that she was waiting for an appointment and told us to go. If she was waiting for an appointment I dont understand the reason why she approached us to help us she should let another agent help us, not try to take over and then rush us out when we didnt take the option she was offering us and for her to kick us out. She gave us bad customer service. I came in with the frame in mind that after having explained to me the different options and allowing me to ask questions and have them answered I would make my decision right there and then, but after this type of treatment, I refused to give her our business.

Very good...Im satisfied with they srvice👍

Friendly staff. helpful. Courteous and doing a great job of hustling up to get you in and out in a timely and safe manner

So friendly, fast and efficient.

I had an unique problem with my policy. Since the covid19, there was a line outside. I was helped quicker than anticipated and an agent made it easy to correct the problem. In and out in less than 10 minutes. Thanks

Is it really this difficult for you guys to keep it staffed so we arent having an hour wait to do something simple like transfer vehicle or pay our registration? We pay for membership for ease, is it really worth it if your wait is just as long as the dmv?

Even though you have to wait a little longer due to Covid guidelines. They are doing a great job .

Friendly and fast.

Tremendous help with our Cruise Vacation

Clean very helpful staff

Great place stop going to the DMV sign up to be a member at AAA and use their dmv services so much easier in and out in10 minutes with my registration and tags in my hand

They have the corvid system protocol down. Fast and easy. In and out 15 mins

Jeannine kent was very helpful and friendly. She made couple of calls to help resolved the issue i had with DMV.Jeannie knew what she was doing great people and phone skills and was even able to waive $$$$$ Thanks again Jeannie Kent

Way better than going to the DMV the people here are really nice

Arrived before estimated time. Unlocked my car with care and on the first try. He was great and professional.

Go here once a month to make a payment. They are not very friendly and sometimes even rude. The office in Whittier is much friendlier and welcoming. Also, the Chino office now makes you wait outside -- which is understandable because of the virus -- but they have too many xs all over the sidewalk and parking lot (making you stand in the street ! ) without any signs telling you which line of xs to stand--on, leading to confusion and arguments between the people waiting in the hot sun 🌞

This office is efficient and extremely helpful

No matter what anyone says AAA is the best and most valuable thing any adult can have. The DMV services alone makes this membership worth it. I would have wasted an entire day in what these women and men did in 20 minutes. This is also the best branch I have ever been to.

Very fast service great setup for the pandemic clean and sanitary

Due to the covid19 Im glad thier taking the extra precautions but sure miss being inside the cool ac...🥵

I like this place because it is like close to home and the staff are nice and helpful.

No wait very helpful

Fantastic as usualFast and friendly service from the notary dept

Very helpful

My favorite AAA, well organized and fast service.

Friendly staff! Was in & out in a timely manner

DMV alternative👍🏽

I have always experienced a friendly, professional, and competent staff at AAA Chino, CA. I am very impressed by how pleasant, timely, and well operating this facility is. I think it is awesome!!! I think customers need to keep in mind certain times of the day are more crowded because no likes to take off work!P.S. If you go to dinner between 5-7 PM you are going to have to wait. Keep it all in perspective!

Checked in at 4:30 out by 4:45 for dmv service. Friendly helpful staff

There was no wait was able to transfer and pay DMV fees

Have to expect the worse during a pandemic. Go in the am because you will be standing outside waiting. Wasnt a bad 10 minute wait beats the DMV!

Easy and fast!

The triple AAA representative (I forgot her name) that helped me over the phone on 07/07/2019 with my towing was amazing. She was extremely helpful in my difficult situation. She dispatched a towing company that unfortunately bumped into a emergency which would of been a 2 hour delay but they quickly fixed it and found me another towing company. AIRPORT MOBILE TOWING was extremely helpful and their representative DILLON was better than amazing. He represented both the towing company and AAA in the best way possible. Ideal employee. He truly representative the core values of AAA. I will be a AAA member for life. #TeamDillon