If I could give this company negative stars I would. We bought the TruHealth package in March of 2021. This included weed control, fertilization, and “tailored lawn treatment”. To this date they have treated our lawn a total of 3 times each treatment taking 5 minutes, and have charged us every month since then claiming they will give us 2 more treatments… and it’s mid September. We have a sprinkler system that is used 4-5 times a week which they claim we are not doing enough watering. We continuously call and they tell us a day and when the day comes they never show. Our lawn looks even worse than when it started. Most recently they claimed they stopped by our house and provided a treatment giving “live updates”. I was home and have a ring doorbell that shows the entire view of the front yard and no sign of Trugreen. They are complete scammers. Please do not give them any business

So far it has been a great experience dealing with TRUGREEN...My specialist is very thorough and is able to explain what I need to do in regards to mowing and watering....

Called and complained about mosquitoes, they told me I was scheduled in a week and could not come sooner, so much for the just call if your having issues with the service. I specifically told them the Cedar Oil spray does not work use Telstar, I get notified that tech could not perform service, so I call next day and them tell me I am scheduled again in another week, so now it’s 2 weeks I can’t sit outside, Canceled the service, unacceptable service, the don’t even read the notes, service rep even stated which product to use

So my family went to true green to see if they could help us with an overgrown area of our property, went to them starting in the winter..before the over growth started, 3 phone calls later (each caller saying we can come out and put down something to kill the overgrowth).. we’ve had no one come out… we agreed to their price….no one showed. If you can’t do a job, say you can’t do it. My family now has to deal with an overgrown backyard for another year….I went with true green because of their name. We will NEVER go with them again.

Absolutely awful results. Do not use this terrible company.

Professional, and applys the application with pride as well as knowledgable

As much as I really wanted to appreciate TruGreens business, I just couldnt. Contacting the company is nearly impossible. I had to call and report one of their employees who had shown up to my house, was there for 6 minutes and reported that they preformed my paid for weed removal spray and charged my account...when my camera system which covers the front and back of my house said otherwise. The employee never left the van. So they sent someone else out the next day who did in fact spray my lawn.I then tried to give them the benefit of the doubt and wanted them to preform aeration...they never showed up. When I spoke to the gentlemen who was spraying my lawn he said he would contact his company and have someone sent out right away. ..well shocker...that never happened.That was in 2020, flash forward to 2021 after telling them I wanted to cancel my account I all of a sudden received a text saying they were sending someone out tomorrow to perform lawn care. I tried calling 3 times, was placed on hold and told the hold time would be 1 to 2 hours(theres no freakin way they are that busy) and you cant cancel service through their online portal. Finally, i was able to speak to someone and cancel the account.Sorry, long winded but people should know what theyre working with here. All I wanted was a nice healthy lawn and all I got was a headache and disappointment.

Awful service and products. I paid for services I never received. They will rip you off like they did me..

Lawn service was basically OK for the 2 seasons we used it, but we decided to try with less chemicals several years ago. No hard feelings, right? Well... its been hell trying to get off their sales call list since then. If you do pick up the call, the sales people are very aggressive. I recently picked up to tell them (again) to take me off their list and was told that it would take 30 or 40 days. Gimme a break! Thats utterly disrespectful.

The technician Emmanuel was excellent.

They dont even deserve one star - Dont use trugreen!!! They lie about what they do to your lawn. we had to call them several times just to get any one out to our house to do what was contracted to be done.Fire TruGreen unless you want your lawn to look like this! Has to call them over 6 times to have them come out and do the July fertilizer treatment. They finally got around to it in Sept 3rd but it was to late as my lawn is now dead!!! Beware people, read the complaints as they arent false..

I have problems getting a bill for the year. They do a great job, but OI want a discount to pay for the year.

Not happy . Increased rates without notification. Impossible to contact anyone

Feeding and weed control today

Aways good

7/12/2020 Please do yourself a favor and do not hire TruGreen Chicopee. The service is terrible. Every time I called for help, they would send the wrong service guy. And it happened over and over. They ripped out half of my yard and left it. I called for a weed spray and watch the person on video just walk around my yard and leave, didn’t spray anything. They’re terrible. And I can’t say it enough DONT hire them. In fact they are so bad that I felt incline to make an account to write this review, that’s how disgusted I am with them.8/28/2020 update:It cost $200 to fix the yard myself and I now receive 2 phone calls a day from tru green ... don’t hire them

I called and asked for ant control and they sold me ant control, mosquitoes and ticks and spiders etc! I paid for 5 applications, talked to 4 specialist and everyone said it kills ants but I got a call from them saying they dont kill ants! I talked to the tech he said yeah it kinda works! He sprayed nowhere I had ants!!! Come to find out I paid for everything but only received mosquito control!!! THIS PLACE IS A RIP OFF AND NO ONE WHO WORKS THERE KNOWS ANYTHING!!!! DO NOT USE THEM!!!!!!

I have signed on to the TruGreen Basic Lawn Program. This is my second year on this program with them.. On May 1 Joshua, TruGreen lawn care specialist applied fertilizer, he was careful and did a good job. He took time to explain what he was doing and made suggestions to improve my lawn. My lawn at the start of last year was pretty pathetic, now it looks great. I live on a corner lot and have had compliments from my neighbors on how good it looks and is. I am not compensated for my comments in any way.We also have had a lot of rain in Western Mass, Im sure that helps. I do not have a water system for my lawn

Don’t waste your money here! My last regularly scheduled service I noticed that the specialist was returning to his truck after a very short time at my property. I went out to speak with him and asked if he had given attention to the nutsedge that was spreading around my backyard to which he replied that he didn’t treat the backyard! I asked why and responded that it doesn’t say that on my account. Imagine my dismay at being told this when the service that I signed up for included my entire property. He then said that he didn’t have enough product to treat it then so someone would have to come another day. I immediately called customer service and they scheduled another service specifically for the backyard, to take place two days later. Fast forward a couple of weeks and I’m wondering why my back lawn is sprouting new weeds left and right, nutsedge has spread like crazy... I find the service notes from the follow up service and they didn’t even treat the back lawn! I’ve made multiple calls to customer service this week, have yet to receive a call from a manager, and the service scheduled for today (to apply the treatment that should have been applied those previous visits) can’t be completed. The specialist was apologetic, but that does not make up for the poor management and planning at this branch of TruGreen. The customer isn’t happy because you didn’t apply the treatment that was paid for and you schedule service for a large yard at the end of the day, when it’s likely that there won’t be enough product left on the truck. I’m disgusted with the company and will be taking my business elsewhere.

My first time using TruGreen and my last!! Customer service and the manager, Michelle, were horrible to deal with! They burned my lawn! They got my package all wrong and when I called to get it fixed, they totally didnt honor what they quoted me. Awful service!!!

Technician was pleasant but the treatment burned my lawn beyond repair in several places and did not kill the lawn weeds which was my primary reason for treatment. Every visit is a different technician which makes familiarization of my property needs difficult.

Communication with them is horrible bine fighting with them to get my lawn service for the past 3 weeks no show

I have used TrueGreen for @5-6 years. They always do a good job very reasonable priced.Brian was ourTech this month he arrive early and informed me what treatment he would be doing.Good job!

The specialist that treats our yard does a wonderful job. Our receipt is always on our door and our yard looks wonderful. I spoke with him once and he was very polite and helpful.

So a rep came to my home in the summer, we negotiated 7 treatments for my lawn. on the 3rd treatment i came home to meet the service tech because i kept asking to be called so i could see them do the work (never got any calls) i arrive to a tech in his truck who had already allegedly performed the service. the ticket on my door said he arrived and serviced my property and printed a service ticket all in 7 minutes and i just happened to pull up as he was about to leave. i questioned how he pulled a hose from his truck, serviced my property on 2 sides of my house and returned all his equipment printed a ticket placed it in a bag hung it at my door in a record 7 minutes from the moment i pulled up. i gave him the benefit of the doubt and he left.i came inside and was greeted by my wife who said why did he leave? long story short, he never got out of his truck and we were never serviced. my wife watched him come out of his truck hang the ticket on the door return to his truck and never service our home.NOW PREPARE YOURSELF FOR THIS. I spoke to a manager, they told me they would credit me for the services of that day and next months services. they apologized over and over again for the incident and all I wanted in return was for them to take care of my lawn. two months later I was being invoiced/billed for the services they said they would credit me.after communicating with them for over 3 1/2 months while still receiving invoices for those services they told me that it was taken care of. By an operator by a customer service manager and by a general manager. I was reassured over and over again that this would be resolved.now theyve sent us to a collection agency in an attempt to further collect on money they were supposed to credit. in fact they did credit us for those three services yet their billing department was still trying to collect from us. over and over again on the phone they assured us not to worry. Yet they sent us to collections! what this will do to my credit score is unknown to us, we are beyond disappointed we would never recommend Trugreen ever ever again!

Unfortunately I am not a believer any longer. Consumers are only $$$ signs to Corporate America. I will never use Tru Green again.

They came when they said they were gonna come job well done.

Bob Graham from Trugreen does an excellent job ! My lawn looks great. He is knowledgeable and always takes the time to let me know what he does and what I should do between his scheduled visits.

Very unhappy with their service and cancelled. Used them 1 season to try to save money but continually had probs with weeds and a brownish lawn. They even came and sprayed our lawn before we did the spring cleanup! I went back to my former company who uses pellet fertilizer which lasts a lot longer. Dont waste your money on TruGreen.

The technician I had today was thorough, and courteous. I had some questions and he was patient and knowledgeable.

I have faith in TruGreen to restore my lawn.

They started out a good. However for the remainder of the treatments. I wanted trugreen to take care of my nutsedge they came 4 times. Never treated it there communication between the number you contact and the technicians is horrible. You cante get someone from Chicopee, ma trugreen to call . You get someone from out of state to talk to. At first they treated my whole lawn. Then at other times I caught them doing partial treatment and till me the ran out of chemicals for treating nutsedge. Some technicians were good. Most are not. You never get the same one. First year trying them out. Not happy will not use them again.

Pre-announced visits, the people that came over were really friendly and did the job expertly and surprisingly fast considering the extra care they took to do it. Its been a full year of treatment and Im surprised to find that this is the first time Ive ever seen the yard growing grass this well, with very few patches and absolutely NO weeds at all. Ive never seen it without weeds before. Would recommend!!

This is the worst company I have dealt with in a long time. Talk about a lack of communication and utter incompetence! From the very start when they lie and say that they’re going to give you a complete lawn analysis that doesn’t happen! From there they continue to try to upsell you every single day by calling you at all hours and trying to sell shrub service, mosquito service, and anything else that they can possibly think of! I read bad reviews but I wanted to experience it for myself and I seriously wish I hadn’t because now I have wasted a month and after only one application and literally about 70 phone calls from them I am done and canceled 100%! I called to ask and inquire merely about the mosquito service and the next thing I know they canceled my entire service on me by accident but didn’t even notify me until the following day when I figured it out when yet again someone was trying to upsell me. Then they mistakenly signed me up for mosquito service so I called to delete it and then they called me again to try and continue to sell me for mosquito service when I repeatedly told them to not call me again. And as ridiculous as this sounds within five minutes someone called me after I hung up the phone to try and sell me mosquito service yet again which was when I lost my mind and finally canceled the entire thing. Yet- wouldn’t you know I still received an additional four phone calls within an hour from the very same people who clearly do not communicate or have a computer system that they look at to see that I am no longer a customer! I don’t think I have ever dealt with a bigger bunch of morons than the people who work for this company. DO NOT EVEN entertain the idea! Off to Home Depot I go!

Rude customer service. The rep was speaking over me stating they will be sending a truck at discounted rate even though i have cancelled service over 2 weeks ago due to uncontrollable crab grass. Its been awhile since i had to deal with someone that unprofessional. I am not sure where all the positive reviews are coming from but two of my neighbors have also cancelled the service due to chemical burn as well as inability to control crab grass. I have been a customer for 5 years now and during the 5 years they could not control the crab grass in my yard even with additional free of charge services. Upon speaking with a manager the service was finally cancelled - so they say and time will tell.

This is the first time Ive had a lawn company service my lawn and I chose Trugreen because of their introductory offer and their reputation as the best lawn care service.I had what looked like a lawn disease on my grass, and called in to have the technician check it out when they arrived to apply my first fertilizer application. Since I was at work my mother told me the technician said there wasnt any lawn issues, or disease, and everything looked fine. My grass is currently still dying from a white fuzzy fungus that I see in the mornings.When I called for a service visit while I *was* home, the technician took some pictures of my lawn, the now yellow areas that of grass that arent growing, and told me he would have his boss look at them and call me because he doesnt really know that much.I called and attempted to speak to a manager, but even though its a local number, its a national telephone service that answers! They told me they could have a manager get back to me within 24-48 hours. Terrible service considering the manager never even called me back after my second lawn service when the technician said they would.There are other lawn services in the area, and I highly suggest you give them a try first, because theyre local, and you can talk to someone right away if theres an issue.

Wont stop calling. I have asked evey time they call.

We had ordered and paid for lawn treatments 2 weeks ago, was initially told by sales the treatment would happen within 3-5 days. 7 days goes by and no call. I contacted Sales and was told it would not be for another week because of the holiday-okay..great next week. Next week comes, no phone call. I did call the automated system and was given a tentative for June 11th-3 weeks after they took our payment and left us hanging. I was able to change the date to June 7. Thursday was our schedule date, tentative for weather issues, but was confirmed. The day before we received 3 calls from the local TruGreen pushing extra treatments, I literally said no over 4 times in 2 of the calls. Waited all day no tech. Called Sales twice, and TWO messages were sent to the Tech to call with an ETA. No call, no show. We waited until 6:45 and cancelled our service. This company boasts about customer service, but apparently at their convienence. Unfortunately they seem only interested in collecting money. If you order a service, I suggest you find a different company and do not pay first. Customer service is about as good as their subsidaries.

Crabgrass and Weeds everywhere. Last year they were great. This year I am ready to cancel. Nothing but problems with there service and attempting to talking to a manager. I would never recommend them to anyone.

They killed everything but my weeds

I love the results of the looks of my lawn after this present application. There are no nutsedge blades of grass growing anywhere on my lawn anymore. I think my service person got everyone of them and there where a lot especially on the front lawn. I did not meet my service person this time but I am impressed by the job he did. Thank you Trugreen.

Did not do as agreed, suppose to overseed in fall and did it in the beginning of Aug in a heat wave. Took many times calling to get a manager to talk to me. Finally redid seeding in Sept. and didnt notice until later that they didnt do all of my yard. Next year they renewed service and I called to cancel. Since then I have been called numerous times asking how was my service. Finally thought I had it taken care of and I get a call asking why I canceled (I had already explained this a few times). Fifteen minutes later someone else calls me asking how my service is.This company is a big corporation that doesnt know what the other hand is doing. So if you want to be hassled to upsell service via phone, e-mail, s-mail, and deal with utter incompetence, this is the company for you.Update: They are still calling me, I have told them over and over to forget my number, but they won’t listen. STOP CALLING ME!!!

The best and most advanced lawn care company.

Go green go TruGreen

After building on a 1 acre lot it was covered with hard to kill Dallas grass and other unsightly evasive weeds. After one season of trugreen lawn treatment it looks a million times better and is close to being the envy of the neighborhood.

Do not make business with this people!!! We’ve had a terrible experience. Their specialist came out one time and did not do the treatment but wrote down that he did. The grass was dry a few minutes after he left and he was only out there 3 minutes. We could tell he actually didn’t do anything at all! We called the company and they assured us we would not get billed for that and recognize there was no way he could have finished the job in 3 minutes especially the job he was supposed to do for our yard. Well they keep billing for a service we didn’t receive we have called several times and they keep saying we shouldn’t be billed yet we keep getting billed and now they’re threatening us with a collection agency. Beyond ridiculous! I wish I could give them zero stars!!!

For having lawn service, my yard looks terrible. Weeds and crab grass everywhere. Last time they serviced my yard, they burnt my grass in many spots. Very unhappy with service. I called to complain and they told me they would send out a supervisor to inspect the situation. He never came. Long story short, I cancelled. They kept coming by after I called 3 times to cancell.Donna

TruGreen is the best i had it years ago just as good today

Had to mow the weeds because they grew so high.

Pleasant no hassel goes the distance

Friendly helpful staff.

Epic fail on my lawn. Cant recommend them.

So far awesome

To date all is well with the services provided by TruGreen Chem Lawn. Am looking forward to a future with a healthy lawn.

Scheduled service on time. Technician answered several questions.

Very professional and timley

Straight and forward

Sent one in already

Multiple calls about poor service on a five year treated lawn and lack of communication from branch manager and service technicians.

Excellent

#1 Lawn Care.