The lady on the phone was very helpful,and found the information I was looking for.

These people very helpful and make sending pretty much anything off in the mail simple and affordable

Helpful staff. Took care of my business pleasantly, and in timely manner. Courtesy shown.

Super easy great customer service. The only con is the hours 230-5.

I paid for next day air with Saturday delivery sticker attached to package and my package says processing at UPS facility in Chico, CA at 9:37am. That’s the last update? Why is my package not out for delivery?!?!!!!

Great people.

Good service, hands down better than FedEx. The last 4 items FedEx delivered were DESTROYED not to mention fixing the FedEx truck in the rain a week b4 Christmas only to be burnt for the road call repair & parts!

This is about the 5th time the delivery guy has used the excuse that he attempted to deliver our package but could not. This is a business and we have been open since 10:30 - 5:30 Friday when he said he tried. This is getting OLD!

Not Good costumer service delivery delayed everI use Fedex more professional

Called ahead around 9 and have my package held so I could pick it up got the confirmation email and all go to pick up my package and he tells me they are loading the truck now and there not scanning the package so they dont know were it is so he told me he would call me if they found it he never even went to ask the 6 people load the truck to look for it so much for me having work boots

Husband called to check on a delivery, we couldnt get on the tracker app.

UPS (or their customer service staff) DOES NOT WORK WEEKENDS DURING THE HOLIDAYS SO DONT EXPECT YOUR PACKAGE THEN.We had a long awaited package to be delivered today which is Friday, between 1 and 5pm. We received notification that it had been delivered at 4:36pm which it was not. We received another notification at 4:43pm that the delivery address was not correct so they were not able to deliver. I called customer service at approx. 6:15pm to assure them that the address they had was in fact the correct address and gave them information on how to find my house because I was assuming the driver could not see the one foot tall house numbers on my fence right at the end of my driveway, or the 6 inch gold, shiny numbers on my house at the front porch. The woman I was speaking to called someone that could relay delivery instructions to the driver and asked me for a good contact number. I gave my house number and was told they would call in the next hour to confirm. Apparently they called my cell phone instead, which was on the original shipment information. My cell phone was not working at the time, which is why I gave a GOOD contact phone number. I called customer service again after i received another notification that they had tried to contact me. This time I was told that they would upgrade this situation to the highest customer service priority and that i would be contacted by 10am MONDAY!!How is this the highest customer service that I can receive to have to wait another 3 days for this situation to be resolved, let alone to find out when it will possibly be delivered to the CORRECT address, WHICH WAS CORRECT IN THE FIRST PLACE?!!!!!!!!

Quick easy in and out once you find it!

The man who helped me was very kind and thoughtful.

Better than FedEx

They called my town El Corning because the Hispanic population has really grown. Its little Mexico now. UPS was extremely helpful.

I had a ton of packages pretty labeled for shipping. I just dropped them off, boom done. So awesome and I recieved excellent service.

The store employee was very helpful. But beware maps will take you to the wrong place.

I was waiting on a delivery, the driver delivered it to the wrong house and after jumping through hoops including having to file a police report I finally qualified for a replacement but only through pick up, through the whole process UPS only called me 1 time to tell me they would look for the pkg then nothing not even to tell me the pkg was ready for pickup!

Those girls were just wonderful. They found my package when nobody else could and they werent even open at the time period.

We waited all day Fri. Jan. 20 for a delivery needing a signature. The UPS driver finally dropped off the package at 5:45 p.m.without obtaining a signature. The delivered merchandise was quite valuable. The customer who sent the package should receive a refund for the cost of the signature confirmation. Very, very disappointing and frustrating. This is one example of why we never ship anything by UPS.

Had an initial shipping snafu, called to clear things up, had a message sent to the local UPS center, had a call back in under 5 minutes, cleared things up and got my package back on track.In reading one star reviews I get the feeling that some people dont understand the complexities involved in shipping, tracking, and delivering millions of packages daily. In two plus decades of shipping, Ive never lost a package or had an issue that couldnt be resolved with a few phone calls. The same applies to FedEx.WARNING: OneTrac is hands down the worst delivery company. Maybe a solid 3 out of 10 in war torn Syria but an abysmal failure in America.

Always quick, polite service. Ive never had to wait in line for more than a minute or two.

They were friendly and there was no long lines to wait in.

Good

Great service. Really went out of their way to find my package

The clerk was very helpful, but the customer in front of me had a LOT of pkgs, so they needed another clerk to come and help out.

Busy so you always feel rushed and its kind of cramped quarters.

Missed delivery slip had no. no customer service numbers no tracking# and no info on pickup. Friday I was home but the package never showed up. Now is being returned. Ups is a complete waste of space I will never use UPS again. Its no wonder USPS and FEDEX are gaining market share...

Good customer service best prices compared to going to a UPS Outlet

These guys drive through our parking lots like it’s a freeway. They always get packages mixed up, they even lie about packages being delivered. I’m not sure why they would lie other than Amazon pays them when it’s delivered, I don’t know but someone needs to check these guys. It’s obvious that someone has lost control of this company.

Attempted to deliver to my business. Only made one attempt even though they attempted the delivery before I was even open. Every other UPS will at least make 2 attempts. I needed this package 5 days ago. Their hub opens at 2:30, which is ridiculous. People on the phone were spanish, and I could not understand them, very rude on top of it. I hate that I have to continue using UPS.

Good exp. fast customer service.

Very helpful staff and fast and friendly service.

CHICO CALIFORNIA UPS HIRES THIEVES TAKE YOUR BUSINESS TO FEDEX.WHATEVER YOU DO IM WARNING YOU, DO NOT DO BUSINESS WITH THIS STOREFRONT OR DRIVERS THEY STEAL PACKAGES AND CLAIM THEY DELIVERED THE PACKAGE TO YOUR HOME. IF YOU DONT BELIEVE ME CHECK THE NEWS!I WAS HOME ALL DAY WAITING FOR UPS I DID NOT GET A KNOCK AT MY DOOR NOR DID I RECEIVE MY PACKAGE. I DIDNT EVEN RECEIVE A PHONE CALL. THE UPS DRIVER CLAIMED THEY DROPPED OFF MY PACKAGE WITH A RANDOM STRANGER WHO WAS SUPPOSEDLY STANDING OUTSIDE MY HOUSE BUT LITTLE DID THEY KNOW I WAS HOME ALL DAY SO THAT IS A LIE I WOULD HAVE KNOWN IF SOMEONE WAS OUTSIDE MY HOUSE, BECAUSE THE SURVEILLANCE WOULD HAVE NOTIFIED ME ALSO THE PACKAGE HANDLER CLAIMED HE LET THE RANDOM STRANGER SIGN FOR THE PACKAGE THAT SPECIFICALLY WAS ONLY SUPPOSED TO BE SIGNED BY ME. NOW ISNT THAT SKETCHY? THIS WILL BE THEIR RESPONSE BECAUSE SOMEBODY ELSE REPORTED THIS SAME ISSUE IN THE COMMENTS BELOW UPS Sales Associates do not handle deliveries, we simply receive Mail & Packages for Our Mailbox Holders. we will definitely relay your message to the Chico Hub, who are responsible for all incoming and outgoing transactions and delivery routes in Chico. Thank you for your time, hope this message finds you in good health. THEY WILL SAY THIS BUT DONT DO ANYTHING. IM NOT THE TYPE TO LEAVE REVIEWS BUT THIS ONE REALLY PISSED ME OFF.THIS BUSINESS (STOREFRONT) HIRES THIEVES AND LIARS!I HOPE THE PACKAGE HANDLER AND EVERYONE INVOLVED READS THIS AND QUIT THEIR JOB BECAUSE NOW A FULL EMBEZZLEMENT INVESTIGATION IS BEING OPENED UP ON THIS STOREFRONT BY UPS AND WALMART. THIS IS A FEDERAL CRIME. YOU WILL BE CAUGHT I PROMISE ALSO MY ATTORNEYS WILL BE LOOKING INTO THIS AS WELL. ENJOY PRISON.

Missed a delivery at my Chico Ofc. One quick call to customer srvc to change the address to meet tomorrows 2nd delivery attempt was easily done with help of a nice lady agent.ThankYou UPS!

Will be visiting in person. Received my package Empty and delivery driver knew. Maybe thats why he was gone by the time I made it from the bedroom to the front door. Was told I shouldnt expect my package to be found.

Found my package

Great place

At least we have a place that ships and receives things for us so we dont have to. The old fashion way...

Five days to deliver what USPS delivers in two, followed by lazy drivers that cant be bothered to deliver to a neighbor or lock in an adjacent car, let alone leave at a private door.

Amazing service. Quik and friendly.

Great service!

Not a good place to have to go only open a few hours a day

Friendly staff, helpful

Everytime I get a package the ups driver refuses to go down the dirt road to my house and instead throws my package over the neighbors gate.

Great customer service.

The worst postal company. They are not clear enough.

Very friendly costumer service

Very poor customer service and very rude.

Good customer service

The hours are terrible

Very very slow. Was waiting for awhile. The guy working didnt seem like he knew what was going on

Excellent ever

Great service

Its Ups.

Delivered it