Can you put a price on the life of your beloved family pet, the one who has been with you for years and whom youve given so much love and affection? No? Well these people sure as hell can, do not expect to be shown anything but the door unless you start making it rain hundreds on the staff here.I know for a fact that It cannot cost $2000 to give a cat a saline IV for 72 hours, but if thats what your animal needs, thats what it will cost at a minimum. God help you if your pet needs any significant treatment and your last name is not Bezos.

Very friendly and very professional. Excellent first time customer service. Covid-19 friendly. They made sure to keep us up to date with pricing and exams before and after that my dog needed. Thank you so much to Dr. Howarth and his assistants for taking so much care of my dog while she was in your hands!

My spouse and I are extremely thankful for valley oaks after they saved our fur baby. We called several vets, who did not prioritize by emergency, and advised to book us 10 days out—even after advising of the serious issue at hand. Dr. Smith assisted us along the way with several different options we could take. She answered our questions throughly and made sure our 🐕 was in the best care. Overall, things turned out well and we were so happy to bring our baby home. PS our dog swallowed this toy and they were able to do a painless procedure to assist him.

We had to put down our beloved dog and they responded immediately and allowed us to come in that night. We really appreciated their level of urgency and care towards us and our dog. Our visit was prioritized due to the nature of our visit. We really appreciated what they did for us and how they handled it. 💖 Thank you guys for helping Snickers cross the rainbow bridge peacefully.

There at 7:30 am and told to expect a 6 hour wait. Yes 6&%&%! Hrs. (My bad, took 4.5 hrs.)Doc spent @15 and called me right back to come get him. She was good, fast, kind and Listened too.The wait time is outrageous and the price should afford another Vet.Time and money.You will wait and you will pay.$140 prepay before anything is done.For our best buddy ever, we love you and youre welcome. $1050..

Took my dog here for an emergency visit for a huge abscess on his face. The gave me antibiotics pain meds and a dental appointment to get his teeth removed. They did a fantastic job on the surgery and he is just about fully recovered right around the 2 week mark they even called me a few days after the surgery to make sure he was eating alright and recovering well... great vet

My dog busted out of the yard of friends who were watching him when we were out of town. A good Samaritan brought him to VCA around 9:00pm. They contacted me, stayed late for someone to pick him up and didnt charge me a thing. What an awesome experience! Thank you VCA!

My beloved dog was bitten by a rattle snake on a Saturday, there were no local vets handling emergencies in our area, so we drove the two hours to Chico to this fraud of an animal hospital. My boy stayed over night and our bill was $2900. As far as we could tell, nothing was done, except a fentynal patch was put on his leg. We begged for the labs, so we could take him to a better Vet but they were never given. Our new Vet, who was amazing, had to do all new labs and surgery to save my boys life. He is appalled a the treatment my boy received here, as were we. Thankfully we found a real vet who isnt in the business of money grubbing and he actually helped my boy heal. These people should be closed down as they arent in the business of saving lives. They are only concerned with collecting money. I regret every penny I spent here. Take your pets anywhere but here. I intend to file a formal complaint that will lead to an audit. These people are vile.

I had a good experience here, very professional and courteous.The wait time for walk-in emergencies can be long, 4-6 hours, depending on triage priority (see photo). Earlier in the day you must wait with your animal, but I came just before 5pm, and they let me drop off. They called me a few hours later when he was done.Walk in before 5pm is $140Walk in on weekends or after 5pm is $225

I dont generally leave reviews but after seeing what VCA did for our girl Xayah I wanted to share. My doggy needed a very specific surgery on her knees that we were lucky enough to find a Veterinarian Surgeon at VCA that could do it! They were very upfront with us the whole time and gave us time to get everything together before the surgery. Caroline was extremely helpful in scheduling and informing us about the surgery, all of the people at the front test were also helpful in answering our questions and making sure we got help. Dr.Speena did a amazing job and the area is now healing well! She did get an infection but as soon as we went in for it Dr.Speena was willing to help and it cleared up quickly. Not to mention he was willing to help us over the phone and email for any problems. The surgery was pricey (not much more then other vets tho), which I see is a huge complaint about VCA but in my opinion it is worth it. Great care and great results! My dog is finally happy again!

After my experience with valley oak and now reading some of these reviews I feel I need to leave mine! Everyone here was absolutely amazing, even when I was blubbering like a big baby because my dog was sick and I didn’t know what was wrong, they were all so compassionate and took my concerns seriously. Both doctors and all of the staff I spoke with did their best to make sure I understood his condition and the costs of everything they needed to do to save my dogs life. My dog is my baby and I would do anything and pay anything to save him. I would highly recommend this vet to anyone with an emergency need. They did everything in their power to save my baby and now he is home and will recover because of their effectiveness in treating my baby. Yes the wait was a little long and yes it was very expensive but I don’t care. They were amazing and saved my boy.

Dr. Dohner IS the ONLY Vet that I trust to take care of my Rabbits. Been going to him since he was out on Hwy 32 going to Orland. Hes operated on, had to euthanize, fixed teeth, etc. Have not found or heard of another vet that knows or will handle rabbits. Buns are becoming popular. Need vets w/ rabbit knowledge.

Very nice techs and very thorough doctor. They seen my 3 week old puppy in a timely professional manner and sent us home with a new diet. Will definitely return in the future for vet visits.

Not personable. Not tentative. Not available for emergencies 24/7.Even with a scheduled appointment, they will make you wait an hour until they take your pet. They are not personable making it tough to feel as if they care for your pet. If you have an emergency during the night, they will send you to Roseville.Find another Vet. I know I am.

Staff member evaluation of a animalwith potential broken limb was her looking at the animal from not closer than 2 feet without touching the animal and exercising the limb and checking if the animal is in distress.I’m sad to see them close the 24hr emergency option but also I’m glad to see them not being able to disappoint even more patients/clients.UC-Davis is the better choice.

This clinic is run like the huge corporation it is. You rarely see the same vet twice and they keep pushing you to buy their products from dog food to flea remedies which all come with highly inflated prices and are not good. During the pandemic they dont let you come in with your pet. My dog is very allergic to wheat. The tiniest bit will make her itch until she is raw and crying for two weeks. I tell them not to give her any of the biscuits but they do anyway because I am not able to be with her to stop them. Im done. Im going to find a vet who knows me and my dog personally and who treats us with kindness and respect rather than a means to an end.

They would not take a kitten who was suffering beyond belief and euthanize her. I was paying so that wasnt the issue The kitten struggles to take every breath and is flailing about because she is so severely ill. She is crying when she can gather her strength. She has a deformed paw too. They say they wont see her because she is a stray. Tehama county does not deal with people in Corning city limits and I live in Corning. I have no where else to go. I guess she will suffer until she dies. They dont care. Its terrible to watch. I love their humanity...or lack thereof.

Customer service, extreme attitude, and mean, denied service for a sick puppy. My partner was willing to wait 6 hours in the parking lot and then they told him they couldn’t see him because they reached a maximum of clients for the day. Came in at 9:30am to check in, they said they would be out in a few minutes, waited till 10:30 to call from the parking lot, they said it would be 1.5-2 hours, so I went home planning to come back by then. They called me at 11:32, asking me if I happened to still be in the parking lot. Said since I wasn’t there they would let one person in front of me while I drove over. Got there and stayed in the parking lot until 12:50pm, called and asked how long the wait would be, and politely because I really didn’t mind waiting as I understand that priority can change quickly. The woman was so rude saying “well we called you two hours ago and you weren’t in the parking lot” so I went over what happened and she continued to give me attitude saying two people were now ahead of me, which was also fine. The part that was inappropriate was the woman with extreme attitude within a two minute conversation. Trying to tell me “how it goes” when I already knew that part, I just wanted to know the expected wait time. It didn’t sit right with me, how I was treated. Especially since I went out of my way to not be upset at all this morning. decided to call back and let one of the staff members know has I was treated, she seemed nice at first, understanding the reason why I didn’t want to come back and that my partner would return and pay the higher fee to be seen later. She also asked for his name. My partner was told a 6 hour wait which again, we were fine with, but then we realized that was a tactic to try to deviate us from coming in. My partner arrived and called to check in when they said they reached a maximum capacity for clients for the day, when it’s a 24 hour vet... then of course, with attitude she said “you want the number for somewhere in sacramento” and when my partner said no she said “good luck” and hung up on him. This place has no morals.

Wonderful service tonight! Brought my dog in at 1:30am and was done and on my way home by 2:30am with a happier dog and meds. Dr Hicks explained what was going on with our 2 year old lab and set my mind at ease. Thank you Valley Oak!!

The quality of customer service drastically changed after we paid over a grand to have my dogs teeth pulled. They basically forgot about us and it took over two hours to get my dog discharged after his treatment.

I had several similar horrendous experiences of other posts. First, the $225 just to be seen, because of course, It was after 5 pm. Then, when I dropped him off, I was told it would be about an hour before kitty could be seen. An hour and a half later after not hearing from them, I called and was told he was the next to be seen and shouldn’t be more than another hour at most. After 3 1/2 hours ( and still not hearing anything from them) I called back and was told he was now third to be seen, as other animals where a priority. At this point, they could not commit to any time frame when they could see my cat. I felt it best to bring him home and call another vet in the morning. After I got him home, the towel in his carrier was wet from pee and he was voraciously thirsty.

Had an appointment here for my pup to get his shots. I waited 30min after appointment time. Had to wait my car when its 95 degrees out. To receive a phone call asking questions that I could have answered when making the appointment. Then waited another 15min as my pup was over heated, so I left with out shots being done. Dont ask people to come 10 min early if your going to make them wait 30min to receive a phone call and not even take the dog Very disappointed and will never be going to this vets office again.

I had the worst experience I have ever had with a veterinary clinic at this hospital, I mean absolutely treacherous!My dog was attacked by another dog at the park in Chico, I took my dog to this clinic to have his two lacerations stapled and mended. They told me that my dog was going to be seen soon and took my dog. Then after my dog being there for over 3 1/2 hours my dog was finally seen. I got a call from the parking lot from a vet letting me know that my dog was going to be cleaned and given a set of staples. During this 3 1/2 hours my dog sat in a room in pain with no medication, by himself. Someone could have called me so I could have been with him, not led me to believe he was being seen....After the total 5 hours that my dog was being treated they never once gave my dog pain medication! A young girl walked my dog out from the vet with a leash around his neck that was literally on top of his staples! He was crying! I asked her why she would put the leash on him if he had staples there and she replied It wasnt on him longIS THIS A JOKE?!!! MY DOG HAS FRESH STAPLES AND YOU PUT A LEASH AROUND HIS NECK, ON HIS WOUND, WHILE HE IS CRYING??I WAS BESIDE MYSELF. WHEN I ASKED ABOUT WHEN WAS THE NEXT TIME I COULD GIVE HIM PAIN MEDICATION SHE SAID AS SOON AS POSSIBLE WE HAVENT GIVEN HIM ANY YET! THE BILL WAS $420 DOLLARS YOU COULD HAVE GIVEN MY DOG PAIN MEDICATION.MY DOG HAS BEEN TRAUMATIZED ALL NIGHT, HE HAS BEEN CRYING AND WILL NOT LEAVE MY SIDE. THEY LEFT HIM IN A ROOM WHILE THE FRONT DESK STAFF SAT ON THEIR PHONES....THIS PLACE IS DISGUSTING

I called in to make appointment to have my dog euthanize today shes 20 plus years old. Because today is memorial Day they wanted to double the charge because of emergency hours of their standard euthanasian. It is despicable of them to use this holiday as an excuse to upcharge their clients. And her respect to all of our armed services I request immediate band and non use of this facility anymore.

Expensive!!! But good place and I’m glad I came to get help (couple days ago). My dog (Benji) started bleeding couple of days ago. Very life threatening, was told he loss so much blood that he can possibly die in a couple of days if the blood don’t stop coming out, luckily I came almost in time ish.. thanks for the help!Also, was told that the girl that was taking care of Benji really liked him and wanted to take him home! I’m sure Benji loves her as well... and I am sure Benji would definitely love to go home with such a caring girl.

Very expensive and after years of high fees they stopped their emergency night services.

It’s been 3 months since the death of my cat, but I still think I need to write a review for others to be aware of this place. I lost my beloved cat in January. He was an amazing boy and only 3 years old. I came to the hospital because my cat was running a fever. They said the cause was an unknown origin. I decided to take him home and give him the antibiotics needed. As soon as I put him in the car I could hear his voice was raspy (not a symptom he had when we first arrived). I thought nothing of it because I thought it was due to him being sick and still running a low fever. During the night he still didn’t seem better and the raspy voice wasnt going away so I brought him back to the hospital the following day. They decided to do X-rays and told me he had pneumonia. Of course doctors change every shift so the next day a new doc came and instead of it being pneumonia it was bronchitis. Another day passed and a new doc came in. This time she said that my cat had an episode and wasn’t breathing right so she decided to redo a chest X-ray. Well turns out he now all of a sudden he has a COLLAPSED TRACHEA. This is super rare in cats and there was nothing anyone can do anymore. I want to say what a horrible job the hospital did. Not only did they not notice he wasn’t breathing right when I first took him home, they did a horrible diagnosis! And when he passed oh boy the staff where complete sh*t. They were super disrespectful and laughing as I came in to hug my deceased cat. They also made a comment because we didn’t arrive in our fancy bright car but came in a hatchback. Like are you kidding me? I hate this place and will never bring any animal here. I’ll rather drive to Davis where they even have the equipment to treat my animals. PS they didn’t even have equipment to do the surgery for my beloved cat and because like I said, it was too late when they found out he had a collapsed treacherous, I couldn’t even drive him to the Davis hospital because he was in an oxygen tank.Also, we decided to cremate our cat through the hospital to make it easy... we didn’t get him for a whole month! They screwed up and had to reorder the urn. Also some of the doctors sounded super uneducated. Like I get you change shifts but update me on my cat and tell word by word to the next doctor taking over what’s happening because I was told 3 different things and whenever I called for an update you had nothing. One of the doctors even said it’s common for a cat to have a collapsed trachea at 3. Like excuse me I can clearly do better research that you and no it is not. There only a handful of cases out there! And didn’t tell me a 3 year old cat isn’t healthy! F this place

Wow, I can not even tell you all how I feel right now. If you value your animals safety and love your animal. Please, go to a different veterinary clinic. Totally avoidable death. So sad!! this is not a professional vet office. Think twice before entering this building.

My dog got sick and I couldn’t get into any other Vet in town for weeks out. I was reluctant to go to this Vet because of some of the reviews here, but I didn’t have much choice. So we went and called from the parking lot, which is a policy due to Covid. It took longer than I enjoyed waiting, but probably not as long as a trip to the human emergency room. All told it was three hours and under $300 to get him seen including his medicine. Everyone I dealt with was great. I don’t usually write reviews but given the wide range of reviews for this business and the fact they are the only choice for emergency animal care I figured I’d weigh in. Thank you to VCA Valley Oak Veterinary.

First time I took my cat their I payed over 300 for testing at night didnt bother giving any antibiotics instead told me he probably had cat aids and lukimia and sent us home with a very sick cat. Then on Monday took him to our vet that right away said he has a bad infection why didnt they give him any medicine. So I basically paid over 300 and my cat could of died. Today I drive from corning to take my moms not very responsive cat I call tell them Im their just so they could tell me they close at 9 when their sight says open 24 hours. So now it 10.30 and Im in yuba over a hour Away when I could of drove to the Redding area since I live in corning

I had posted a review sometime back about how they were busy that referred me to the gridley vet and it was grateful. I wish when I took my dog in they would have told me they were busy and referred me elsewhere versus me being there at 10:00 p.m. and my dog not being seen until 4:00 p.m. the next day but still was charged emergency room pricing.

My dog was attacked by a labor her dog and is literally dying in my arms from internal bleeding. They want $225 to even let her in the building just to be evaluated. I demanded pain meds for her she has been wailing and crying. They refused until after they “evaluate”. I guess pain management isn’t included in the $225 we just paid. This feels like a house of horrors rather than an emergency hospital. Absolute ZERO COMPASSION. MY DOG DESERVES BETTER. Her name is Lula, she is loved beyond measure Valley Oak SHAME ON YOU

Valley Oak amputated my Golden Retriever’s front, left leg and scapula after he had been hit by a truck while in his previous owner’s care. I was a *very* broke college student at the time and I didn’t qualify for Care Credit. Not only did they do an incredible job with the surgery (8 years later my dog is still so happy, healthy, and gets around wonderfully on one front leg at the age of 13) but they worked with me as far as making payments. The cost of the entire bill was about $2,200, which I thought was very reasonable considering they’re an emergency vet and my dog was 70 pounds (Anesthesia ain’t cheap!). It’s also a big chunk of money for a broke 20 year old to take on, but they were so kind to work with me. They took half of the payment prior to the surgery and then they allowed me to make monthly payments for the remainder of the bill, in which I was able to pay off fully in a 6 month period. I understand this was some time ago and my review is long overdue, BUT it just shows what incredible doctors they have. I’ve never seen a more clean and precise amputation on a dog or any other animal. Thank you Valley Oak for saving my dog’s life many years ago! You helped improve his quality of life and my family will always be incredibly grateful for you! He’s become quite the avid swimming tri-pawd :)

Back in December I brought my dog in. During the entire process I was given update calls every few hours. My dog ended up staying 4 days and was diagnosed with T cell lymphoma. We treated him right away and every explanation that could have been given was given. The people here are nothing but professional and answered every question that we had. I cant thank them enough for keeping my dog comfortable in his last months. A week ago today we had to bury him, but we will forever be grateful for the time we had.

We were skeptical about this vet because of how expensive minor procedures have been/seemed in the past and the very long wait times. When our large, senior dog started having hard, gasping breaths that were progressively worse we brought him in because it was, clearly, an emergency. This is an emergency vet, and they got right to work saving him. He was put on a 24 HR stay with oxygen. They called us consistently to let us know what was happening, the good and bad, and their plan of action as they did tests, x-rays, an ECG, etc. It was truly an emergency situation, and they did an amazing job stabilizing him and helping us understand what was happening and what he needs to survive and thrive in his condition. I also feel that the price they quoted and charged was extremely fair, considering all they did for our dog and us.

My husband and I are in Extreme Emotional Distress! For Good Reason!!! Ive taken my cat here 3 times in the last year and a half. 6 months ago for a Hematoma, the total cost was just under $500.00! Last night I went again, with the same issue on my cats other ear, and with the same faith & hope I can afford it again. Somehow in the last 6 months, the price of the Same Exact Procedure went to $1200.00+! I was unable to help my kitty cat. I made them pull up my last visit/ vet bill and demand they give me answers, and there wasnt one. I visited the same day and same hours as the last time I went 6 months ago. Everything was 100% the same!!Everything was exactly the same! Why was it so much more? Because prices went up? $700 more in the last 6 months? How is this justified?I still had to pay $200.00 for the exam, and was told he had ear mites. Why they couldnt tell me that in prior visits? I could of stopped this from happening again. On top of that I have 2 other cats.. They werent even helpful in a quest to find over the counter Ear Mite meds, I asked where I could find it? If Walmart had any, They told me No.. I have to pay for each one to go to the vet and get it done to them. I know in my heart this would upset anybody! I have a right to be upset, as anyone would be.The wait time is hours on top of so much disappointment. Im on a quest to find help else where while my cat suffers in pain and I now have $200 less on my care credit to help him in another clinic. How is this justified? Do you really care about your animals that visit here? Or their owners?My husband got teary-eyed, when they told me I should think about surrendering our cats or try Go Fund Me! I just lost my Dad, the last member of my family, my cats are all I have left in the world outside my husband.Extreme Emotional Distress.. Indeed!Maybe put a sign outside your door that says For The Upper Middle Class Only, Please. Thank You!I had added photos!

One night my bunny was really sick and no vet in our area was open or willing to see her. Chico’s Valley Oak Veterinary Hospital was the only place willing to see her. My mother and I took a long drive up to Chico and unfortunately my bunny did not make it to the vet hospital before passing. I was hesitant to go inside at all because my bunny was already gone but my mom insisted we go inside anyways. The man at the front desk had so much empathy and was very kind. The vet took our baby back anyway to see if there was anything she could do. Unfortunately our bunny ended up having bladder cancer but it was almost reassuring knowing that it was inevitable and there was nothing we could do. The vet was very kind as well and did not charge us for our visit. Although it was a terrible night Valley Oak was a great help and we are so thankful they there there. About a week later we received a very nicely written condolence card from the vet and staff. It was so nice to know that someone else cared about our loss and the Valley Oak Vet Hospital will always have a special place in our hearts.

Never go here. Absolute worst. Front desk people never wants to help will only tell you anything if you come in and pay hundreds of dollars just for a simple answer. They care more about money then your animals. Truly is very sad and disappointing.

At 10pm my dog was attacked by a racoon. I called so I could bring her in for a hurt leg and any other injuries. I was told that they were full for the night, and would give me a phone number for Sacramento! I live just 5 minutes from their clinic, and they wont look at my dog. They said I could make an appointment at 7am.

Thank you again Valley Oak! This is the 3rd time they have saved the life of one of my fur babies. From my beloved Orange Cat they saved years ago that was hit and dragged by a car and lost almost 50% of his blood to my elderly cat getting mauled by a pitbull, to the latest incident over the weekend where one of my cats suffered a life threatening medical emergency. All 3 times I took my cats down there, I thought for sure they would never return home due to the severity of the injuries and illness. All 3 times Valley Oak and their amazing team of vet techs, vets, and surgeons have gone above and beyond to save a furry family member.People complaining about sticker shock during a medical emergency for their pet need to understand that Valley Oak provides almost the same level of care that you as human would receive at a hospital ER. (Im a local paramedic) So its not cheap, but it is hands down the best care available to your pet during a major emergency.Bottom line: Valley Oak saves lives and you cant put a price tag on that. Thank you again Valley Oak for keeping our family whole again!❤️

VCA has saved two of our dogs in very life threatening emergencies (Moxxi and Donatello). Both times we thought we would lose our pups and thanks to their emergency services, both of our dogs were able to get life saving treatment and care. Everyone from scheduling to the Vets and surgeons were very caring and kept us informed on everything, every step of the way. Wonderful place. Thank you so much VCA Valley oak staff, we are deeply grateful for all you have done for our family.

They told me to come on over and when i got there they they told me no cant do it let my cat die in the parking lot i vant believe how horrible this vet hospital is very very upset and hurt they let my cat die in the parking lot and didnt care one bit plz dont rely on them

We took our dog here while she was having a severe seizure. I called ahead and was told they would need $500 up front, and they would have a gurney waiting for her when we arrived. We agreed to the payment over the phone. But when we got there - our dog was in complete total severe seizure in our truck- they refused to bring the gurney out until they ran our debit card! Just completely callous when we had agreed to the charge already and our dog was in severe condition. We were then told the charge for her stay - an overnight “hospital plan”, which included all of her care, blood work, and everything, would be a total of $1700. We agreed to the price. We were even told it would be less than that if we picked her up before 24 hours. They then demanded that we pay 75 percent of that charge, which we paid. When we went to pick her up less than 24 hours later, they had jacked the price up to 2100 dollars! They gave us no reason for the increased cost and pretended they knew nothing about the price we were specifically quoted the night before! Bottom line - DO NOT TRUST THESE PEOPLE. Get the price in writing because they will deny knowing anything about it! These vets are in it for a profit, they don’t care about your pet!

So I brought my dog in yesterday due to a pitbull attack and they didn’t even look at her for 4 hours and then it took another 2 hours to actually stitch her up. I dropped her off around 4 and didn’t get her back till 10 at night. They then sent me on a wild goose chase for meds and after calling several pharmacies they were the only ones that had them stocked. So I drove back over there around 11 because they said that she needed to be on them and it took me another half hour along with several calls to get them to run the meds to my car. I am still trying to get them because they quoted she has to start them that night but they are taking their sweet time to get them to me. They won’t return my calls they are unprofessional and they are way overpriced and they run on their time not yours. It has taken me 2 days to get a hold of them to try and get meds and even with the reassurance that they will give me a call back when the meds were filled I never got a callback from them. I finally got a call from them saying they were filled late the next night and gave them a call in the morning to see if I could pick them up and they said they didn’t have them anymore so I gave up and went to Costco to fill her prescriptions. When I did happen to get someone on the phone they would put me on hold for 10 to 15 minutes and if someone was unavailable to talk they were just transfer me to a voicemail. Finally today I got a hold of someone asking thumb to send me a copy of the bill because I never got one and they said they sent it over and was very rude on why I didn’tReceive one and they rechecked the email address I gave them and then they apologized saying whoever wrote down your email got it wrong. All in all I had a terrible experience here and highly do not recommend this place unless you are in urgent need and even then be prepared to wait hours upon hours.

I am writing this review after being told that medical records cannot yet be emailed to me until the doctor finishes his notes and closes the record.My 9 week pregnant french bulldog was seen this morning as an emergency due to her being in labor and our scheduled c section being tomorrow in Folsom.I called at about 7:30am and was put on hold after explaining the situation to the receptionist. When she returned to my call she said to come in, the doctor is on duty and can perform an emergency c-sectionI drove from my home in Orland which is about 30 minutes away from Valley Oak.I had also called my vet in Folsom where a c section was scheduled for the following day and was advised to go to the local vet since it was 1.5 hrs drive closer and would be less risky.At Valley Oak vet in Chico I was advised by Dr. Howarth, who examined my dog, that she was not in labor yet and told to keep her appointment for tomorrow.This was after I called prior to the appointment to see if a doctor was on duty to perform an emergency c section.A week prior it was confirmed by xray that my dog had only one very large puppy and would definitely require a c section.Because I did not immediately travel to Folsom, and instead went to Valley Oak and then waited to be told by Dr. Howarth that he was not going to perform a c section, I then had to travel the extra time and distance to Folsom, where an emergency c section was performed and the puppy could not be resuscitated due to being stuck for awhile in the birth canal.My female dog was in labor and because of Dr. Howarths negligence her only puppy died.Had Dr. Howarth at Valley Oak, performed the necessary c section and not advised me that my female was not in labor, when she clearly was in labor, the outcome could have been much better and the death of her puppy and possible injury to my female could have been avoided.I contacted Valley Oak after the vet in Folsom, who performed the c section stated that the time frame was a factor in the death of the puppy.If I had avoided Valley Oak things would have turned out better, as I was told by the Valley Oak veterinarian that the puppy had a good heart beat but was facing in a feet first position.I have requested a statement from the vet I saw in Folsom and hope that Valley Oak does not elimimate or change any of their records after I called and made a complaint about their negligence and malpractice.I am insulted and disgusted by the gross negligence of Dr. Howarth who said my dog was not in labor.How can a medically trained and licensed professional be so completely ignorant and careless.DO NOT GO HERE IF YOU CARE ABOUT YOUR PETS LIVELIHOOD IN AN EMERGENCY!

I honestly dont understand the bad reviews! We had an exceptional experience. Our dog was sick, they got him in quickly, diagnosis was spot on. The staff was great, and the doctor was awesome. So glad they were open on a Sunday. Thank.you, VSA for helping our beloved Buck!

Worst pet care center in the county, if not the state. Not one, but two extremely negative interactions with these people.

Printed out wrong information on my 3 dogs . Puppies, and I had to go back, they reprinted it and it was wrong again. One helper was rude to me, and I had to chase her from the car to the door and I1 hour later corrected by Supervisor . I wonder if vetinerian who is canines my digs even had breed correct because they had wrong information for vet.when I arrived home it was still incorrect information referring to my dog breed as Pomeranians when they were Pekingese. I needed information to be correct as these digs were getting ready fir new owners . I called back again and became so frustrated with their lack of caring . ( supervisor at VCA was more concerned about cost if three puppies seperate be a puppy pack and correcting that end of things vs what I ask fir . Also the Vetinarian .who examined these three beautiful dogs referred to them as having a underbite ( well hello Pekingese gave u services. But if the paperwork would if stated Pekingese when vet did their wellness checks perhaps she would if known what she was examining! I told them these dogs were nit Pomeranians. Very disappointed with their customer service abd rude technicians

It’s way overpriced and they won’t even tell you what’s wrong with your animal. They’ll do anything just to get more money out of you.

This vet hospital literally saved my dogs life. He would not be alive if it was not for the fast acting well educated staff. When my dog got into rat poison when we moved into our new house that the old tenants had left. After taking him to a local vet twice they literally had no idea what was wrong, on Thanksgiving day we had to take our 4 month old black lab puppy In for emergency care, he was bleeding from his nose and peeing blood, they immediately knew what was wrong and acted fast and aggressively to save him. It was expensive but it was worth every penny, our dog DJ is literally thankful every day, hes the happiest guy and im glad we have a place like this to give our pets a chance i have had other emergencies these people have handled over the years with other pets and they have always been top notch when communicated clearly and as calm as possible so they can do their job.

Dr. Spina and the entire team at Valley Oak literally brought my cat, Ambrosia, back from the dead after a PitBull attack. He was treated with affection and love throughout his stay.HEROES!

Unfortunately it was time to put our cat down today. Our local vet was closed for the holidays. I am grateful for VCA’s compassionate staff and vet who helped us. Thank you

I have had several experiences with VCA that led me to making them my primary pets care. First I had a cat that got in a fight when he snuck out of the house.. they patched him up at 3AM! I decided to try out their Avian services and brought my cockatoo in for her annual check up. The vet was very good with birds, and had a great experience! And lastly I had an emergency in my home and needed to board my cockatoo asap just over night. They took her in no problem and were kind and understanding when I called to check on her that night. Only thing I would say.. if you are boarding your bird.. bring them toys and food. I brought my birds food but forgot her toy!

We took our 8 week old puppy here after being attacked by a dog. I was very frantic but the staff was very nice and reassuring. The doctor was awesome and talked me through everything, I left her there overnight and left feeling more at ease. The doctor called after her surgery to let me know that everything went well, he was great! I was able to go to sleep feeling very hopeful. We picked her up this morning and she is doing great. I’m very satisfied with the care our little, Maisie Maze, received. It was expensive, but we had expected it to be. We are just glad she’s okay. Thank you so much!

I’ve probably spent about $10k in vet care at this place. I don’t intend to stay after my puppy package expires. A secretary named Lisa really needs to take a sensitivity training for dealing with disabled clients, she was incredibly rude and made me feel like less of a person for having a disorder that affects my memory. I used to really like this place after they saved my dog during an emergency, but lately they seem to care less and less and the people answering the phones act like you’re a huge nuisance to them. If you need a one time emergency care because absolutely no one else is open, sure they’ll do a decent job and charge you an arm and a leg for it. But if you have another option, I would definitely recommend that.

All they really care about is money. You could have a dying pet and they will refuse to see them if you can’t come up with the money (which could be hundreds to thousands). Don’t have payment plans to adjust and they overcharge

Found a injured Egret and took it in to get checked out, after awhile i asked how it was doing, they said they couldnt tell me cause it was against the law, they shouldnt have anything to hide if there taking prober care of there animals in there care. Just wanted to know how it was doing and what needed to be done. Would never take any animal here again.

I am heartbroken. My neighbors dog died in my arms last night while I sat in the parking lot of this vet hospital for 45 minutes waiting for someone to come look at her.I called before making the 25 minute drive to advise them of the situation. I was told to call them back when I arrived. I called upon my arrival gave more info and was told someone would come out to the car shortly.There was one other car in the parking lot, no one came for us. After 30 minutes of waiting I called back and asked how long was it going to take to get someone out to check on this dog? The staff had changed due to a meal break and she seemed confused as to what I needed. I explained, once again I was told someone would be out shortly. The dog passed about 10 minutes later as the technician was walking out the door to see her. I asked her where should I have taken this dog for an emergency? I thought this was an emergency vet hospital. The sad truth is this is the only emergency vet clinic for Shasta, Tehama and Butte counties.I would never recommend this vet clinic ever! They should have come out to triage the animal when I got there. If they had she might have lived. Shame on you!

I am the owner of the dog that our friend and neighbor Tina Farmer brought in as an emergency while my husband & I were on vacation. She too wrote a review of her experience of that night. When we got the call about our girl being hurt my husband hit the road to get to the vet office to meet our dog and friend. While on the way he called the vet office to inform them of her condition and that she was coming in with our friend. He gave them our credit card number at that time as well. Tina had also called on her way there, again when she arrived as they instructed and again after a 30 minute wait. Only to continue the wait. Our fur baby died in our friends arms waiting. There were 4 calls into your office. What determines an emergency? Why didn’t someone come out to triage the situation with her on arrival? Also if some one tells a patient or family that they were at lunch as the person did that night.... Don’t you have someone to cover lunches? I know as an RN that we don’t go to lunch and leave patients unattended. Could our dog have lived that night? We’ll never know. I do know that we will never return to your facility for treatment.To add insult to injury. 2 days later I find out that a $200.00 charge to my card was made... FOR WHAT? Letting my dog die in a parking lot waiting to be treated for 45 minutes? My husband was furious and called and demanded the charge be removed. It was but will take 5-10 days. So again we’ll be waiting on you.On another note. 2+ years ago we brought the same dog in that started having seizures. We were told she needed to be put down. We decided to opt out of that advice and wait it out until morning to see our primary vet at a different location. She disagreed, put her on meds and she continued to thrive seizure free until her injury the other night when she died waiting on your care.

They wouldnt see my baby boys dog who is bleeding out threw his jaw cuz I couldnt pay them their $140 fee today due to not getting paid myself today so Im praying I find a vet soon that will see him before its to late

Told them my cat was having issues urinating. I knew it was a kidney stone cause ive had this issue with other cats. they didnt even keep him over night. s0 he came home and the next day and blew his rectum out. I couldnt pay for the surgery after that and ended up having to put him down

We took our sweet 13 year-old lab to be put to sleep here because she was in so much pain and it was her time. We didn’t want her to even wait another 24 hours because she was in so much pain. It was a Saturday so with limited places opened we came to Valley Oak because they said they would take us right away when we arrived. They even asked us to pay in advance so we could go in right away. When we arrived they said they would be right out. When we called after waiting awhile, and asked them to please be honest about how long it would be, the receptionist didn’t like how direct my mom was being and how she was frustrated so she proceeded to hang up on my mom. Talk about a horrible experience during an already horrible thing to have to do. Don’t go here!!

So many bad reviews & after taking my dog to them last night & then trying to hold her for 24hrs we brought her back home & she looks worse. We just got her blood tests done by her main vet in LA not even 6 months ago & they did her blood tests & she was completely fine & now they do blood tests & trying to tell us she has some type of diabetic problem... & then when we get her back my dog looks so much worse & looking up the medication they gave her it has the worst side affects ever & my dogs heart is racing so fast. I suggest you guys get your stuff together before you mess with the wrong persons fur baby.

Our dog went from swimming at Honey Run to unresponsive in about 15 minutes. We immediately drove toward Valley Oak and called to let them know we were on our way. They met us outside with a cart and immediately began working on her. As stressful as the situation was, we felt that our dog was in good hands. We were kept up to date and felt the entire staff was courteous and felt they genuinely cared.

I would like to thank the surgery team and surgeon at Valley Oaks hospital for saving Kisses and her babies. HER C-section went great an even though her puppies were in her a lot longer then the 4 hours you should wait before getting to a vet they still where able to save the puppy that cause all her problems. THANK YOU! SHERRY

This past May I brought my two year old german shepherd Charles to Valley Oak after he suddenly took Ill. His regular vet was unavailable. Because e the pandemic I had to wait in the car while they took Charles in. About two hours later the vet contacted me by phone and started to tell me he believed Charles hip problem was due to his weight. I tried to explain that I bought him in because his side was very painful, he was limping and not eating. The vet responded that he could x-ray Charles hip. I told him again it wasnt his hips but to please take a full set of x-rays especially if the side causing him pain and to do blood work as well. Long story short, x-rays were negative but the blood work was sent out(an emergency animal hospital doesnt have an on-site lab!!?? Seriously!?) I brought Charles home he contii to worsen, I called Valley Oak told them what was going on and asked what I could do? I thought he was agitated because of pain. They told me I could give him a gabapentin and he he wasnt better to bring him in for a recheck in the morning. Charles was dead in the morning. After calling Valley Oak telling them what happened I wanted to know about his lab work. It wasnt until late afternoon the next day one of the vet returned my call offered his condolences and told me that from his lab work it looked like Charles had encephalitis. Charles died one week before his third birthday. Honestly I dont know if anything could have been done to save him this took him so fast. What I do know is that no one listened to me and for a 24 hour emergency animal hospital not to have an on-site lab is beyond my comprehension. I will never trust them with one of my beloved pets again.

I brought in my tiny Pomeranian after she was stung by a bee. They took her back within 10 minutes and it was packed. The Vet who took care of her was fantastic she thoroughly checked her over. The doctor removed the stinger and gave my crying pup something to help make her comfortable. I left completely satisfied and left with some medication for a few days to help my pup cope with the pain and swelling. Gold star for the service, kindness and gentleness. I will always go back.

My 16 year old terrier is on his last days. Im trying to keep him comfortable. Ive been getting anti-inflammatories from VCA til they decided (without notifying me) that they wont refill his meds because they need to do a blood work panel and see him. I told them if I brought him in theyd tell me he needs to be euthanized. I just wanted hospice meds to let him live comfortably with his family, but they wouldnt budge. Very unprofessional. This is not how we treat animals at all. I do not suggest bringing your dog here at all. Now I have to find another vet to take care of my best buddy. Shame on you VCA!!!!!

Seems like money is on their minds and that is it! Was my pet taken care of? Yes, they are a great quality hospital for animals, but only if you are in the higher class of people.... prices are outrageous and I have read the same reviews with other customers. They were my only other option other than hoping and praying. Will not recommend and pray people dont get put in the situation of it coming down to pay a FORTUNE that most of society doesnt have or killing your animal. Ridiculous! I guess as long as yall get paid though, thats all that matters!? Sounds like Congress!

These people must have bumped their heads hard! They seem to think that its okay to just take money out of a persons bank account whenever they want without notice. They took 104.99 out of my account for INSURANCE! The Care Club that they offer is a FARCE it doesnt cover anything except Ive been paying 79.99 for Care Club premiums every month thats 959.88 per year for what? I have taken my dog in three times during business hours because he was sick and the diagnoses was the same INCONCLUSIVE. After 5 visits I finally found out what was wrong and they put my dog on meds for the rest of his life. Care Club does not cover medications. It is my recommendation that if you need to see a vet, find a local veterinarian and use the same one for all of your pets.

Dr. Donor is absolutely amazing! My poor Chihuahua Angel Baby unfortunately has gastritis and has every terrible symptom including horrible bleeding.After she was seen by a different vet I was driving home and Wham! She was bleeding profusely. I called VCA back explained what was happening and took her back and I wanted a different doctor. Dr. Donor’s recommendation was to leave her over night so she can have IV fluids and be monitored. Today after speaking with Dr. Donor, Angel Baby is doing much better but still needs IV fluids until later this afternoon. Angel and I are visiting my brother in Paradise when we’re from Sonora...... the 4hr drive may have made her tummy upset. Every pet parents worst nightmare is having to take their pet into a different vet...... Angel is my daughter.... she’s all I have and is my life! She was bleeding so bad that I was terrified of losing her. Dr. Donor kept me thoroughly updated and has a wonderful and calming demeanor. I now know that if Angel has a problem again in the future that I can bring her to VCA. Tysm to Dr. Donor.

My 6 pound Chihuahua with taken here for an acute episode of HGE . Not only did they want $2500 up front to hold him per 24 hours offering no payment plans ( who has that kind of money upfront during this pandemic?!) but they recommended that he could be and was stable enough taken to another vet clinic if we could not afford it. Our sweet baby died 3 hrs later while waiting for the clinic to open, did not even have time to euthanize him. He suffered in the worst of ways. These people do not look at your animals as family members, they are paychecks. If you love your animal like a family member I do not recommend a place that places $$$ over care. Front desk also extremely rude and apathetic.

Yes, im just really upset. this is what happened. On Wednesday last week I took my cat in for a teeth cleaning. They called me a few hours later stating that the cat had coded after a ketamine cocktaile. but great news he is alive. when I got to the Vet he was having siezures and was blind. they said that it will take time to know if he would be ok. I went into the vet about 10 time while he was there. Every time I went in, no one rembered who I was or why I was there. I was devistated and crying every time and recieved no compassion from the people in the front. I was not the only one going in, my daughter and son and husband were going in as well for four days. They still did not remeber who we were or why we were there. The Vets that did this gave the cat care over to another Vet who was asking ME what I wanted to do? i dont know, im not a vetranarian. Then that vet gave it over to yet another vet. this Vet said that the cat would no make a recovery and to put it down. So after four days of torment I took him out and brought him home. I had a mobil vet come to my home. Valley Oak overdosed my cat. he was a large Mainecoon. They took to long to get him back. They let me take him home no charge. admission of guilt. there is much more detail. I hope this helps to understand my post. Thanks. I

I almost didnt take my cat to this office because of all the bad reviews, but, when its an emergency and on a weekend, few options are available. When I left my cat there for treatment I felt confident he was in good hands. ALL of the staff I encountered were courteous, helpful and friendly. The dr who called with an update was thorough and went into great detail about my cats condition and future recommendations. Likewise the vet tech who went over the discharge instructions explaining them item by item. Expensive? Of course, all vets are, but not out of line for emergency, after hours treatment. I was very satisfied - my cats doing well and Ill definitely use them again should the need arise.

Great at euthanization and compassionate. Two dogs and two cats alive and having medical issues requiring emergency medical over a 5 year period resulted in my babies being worse off after going here. Never again. My babies will never endure these morons again.

On June 9th I paid to have my kids dog cremated. When they went to pick up his ashes they were told there was no record of payment so I sent them a copy of the receipt. Was told everything was good. Five months later my kids get a call saying there was no record of payment and threatened to take them to collections. Tomorrow I will send them another copy of the receipt paid in full. This company has poor record keeping at best. I will expect an apology to my kids for their threats. If you use this company make sure you keep all documentation. Better yet, take your business to a more reputable vet.

I wouldn’t recommend bringing your pet here, unless it is an ABSOLUTE emergency visit. Not only are the receptionist sassy with no care in their tone of voice (Youre dealing with stressed animal parents) They charge an abundance for their services, and it is absolutely not worth it should it be outside of a dire emergency for your pet.

I could not wait to go to the discount PAWS in Oroville so I brought my Smoke pit/black lab mix because his face was falling off . What I thought were wounds from scrapping with the 2 Dobermans through the wire fence turned out to be a bacterial infection, At any rate VCA is very expensive but this is the 2nd time Smoke was treated by VCA 1st time was a rattle snake bite. The staff is wonderful and Smoke is on the road to recovery. I am seriously considering pet insurance so I can use these more expensive services. VCA doctors and staff rock their prices suck.

Received caring service and got solutions

We took my Bear to VCA Saturday 4/18 bcuz he was having some kidney and bladder problems. The staff was really kind and took great care of our baby. They ran a couple tests on their own dime, due to the fact we had monetary restraints. Dr. Dohner was in constant contact with us the whole time Bear was there, explaining things every step of the way, and taking the time to answer my questions.Our little baby ended up passing away😥, and they were great with us, letting us come see him to say our last goodbyes. They were so kind and compassionate, and helped us make arrangements for him to be cremated. They also sent us a nice sympathy card in the mail, AND his paw print!!! 🐾 I had wanted his paw print, but didnt think I was going to get one, so I of course bawled like a baby when I opened that envelope and found it inside! 🤗 I would definitely recommend VCA and give them 5 stars!⭐⭐⭐⭐⭐

5 hours of waiting. 500 dollars later, couldnt help my my cat.

I would never ever go back here. This place is awful (besides the front desk lady) I AM BEYOND DISGUSTED with the treatment that my cat received there. They were extremely rude! Especially if you say you don’t have a lot of money. They didn’t properly clean out his wound and left maggots inside it. $455 for them “clean out” a wound that they didn’t, and antibiotic shot & some pain medication. They only offered me a discounted price to be seen again not to fix what they didn’t do properly. Seriously do not go here!!

I have been here several times over the years. The only good thing I can say is the lady doctors are extremely nice and show true compassion for your animals and for you. But the ladies up front have always been extremely rude. On the phone and in person. Not once have I had a good experience with anyone up front. One time my dog had a massive ear infection and fluid was literally flying out of her ears when she would shake and after a hour of waiting I asked how much longer it might be and she said it’s going to be at least another 2 hours and I flipped a lid ranting about my dogs pain and how she should have told me when I first checked in that the wait was going to be 3 hours or more. I ended up leaving and going somewhere else who had us in a room with medication in her ears within 5 minutes of being in the building. They are also completely crazy when it comes to charging you. I also took my cat in with a very expensive canvas carrier that had pockets for his food, treats, and blanket and when I picked up my cat they handed him back in a box and when I asked about my carrier they said they didn’t have it. I didn’t understand how that could happen considering it also had all his belongings in it. And so I here I thought he was comfortable with his blanket and they had him in a box. I paid almost $100 on that carrier and I was so mad. I still miss that carrier. So if your willing to overlook everything else, the only good here is the dr. Who will treat your animals. Everything else is a nightmare!

They charged me $135 for check-in. And I was asked to wait in my car because of the COVID-19. They told me someone will come to me soon. I waited for 60mins in my car then I called them. I was told that they didn’t check me in. I don’t speak fluent English. I try my best to tell you don’t go to this place. They just don’t care about your pet at all.

I took my Boston in after he got in a fight and had a wounded shoulder. He was in a lot of pain and I was very concerned. Oak Valley was the only vet that could get him in quickly. They doctored him up and sent him home with antibiotics and pain meds. Made all the difference in the world, a new dog. I read the reviews, expensive and all. I guess it’s how much you value your pet, myself I’d give the world for my Willie.

This is easily the worst vet in all of California. 100% look anywhere else before bringing your pet here. They are all about $$$ and not your pets well being. They are unprofessional and do not do the most basic tasks like they should. E.g. keeping an appointment. Extremely overpriced. Avoid at ALL costs.

Waited for over an hour and they didn’t even help our dog. Had a $135 bill just for a nurse to come tell us they wouldn’t do anything after driving from an hour away. Would NOT recommend this place at all. They are obviously just for the money. Seriously don’t even want a comment response you guys are a joke.

Absolutely useless. Regardless of covid-19 regulations, they do absolutely nothing. Our cat is sick, possible kidney failure and they dont even know what is wrong with her. But they sure got their money! Over $200 for a wasted, stressful visit. If youre looking for an emergency care for a beloved pet, I wouldnt recommend this place even to my enemy.

Would give zero stars if I could. The personnel that responded to us were very rude and insensitive toward our situation. Felt like the personnel was very indifferent. Would not go back to this location or recommend to others. Very upset with the care given.

I wouldn’t even give one star unless I absolutely had to. We brought our dog in with two severe lacerations. We called beforehand and were told no wait, we got here and were told it was 4 hours to see him. Before they even saw our dog they charged $135, but didn’t remember and had to be told later on that we already paid. We waited an hour for him to get in. Then 2 hours later we were called and told they would not treat him until the next day because they “had too many other cases”. They tried to charge us $400 to bandage it and give us antibiotics.Do not take your animals here.

They give me great service and my dogs are token care of w love

The emergency veterinary team In Chico were very professional and sympathetic to our emergency. We traveled over an hour to seek emergency treatment and we were in a panic. The vet and techs were very helpful to assist our pet and keep us calm. I highly recommended this veterinary group.Thanks again & we are so glad they were there!Randy & Paula

This place was amazing and had fantastic staff! The assistant was super sweet and even though I was on the verge of tears she had me laughing and joking with her. The vet was amazing as well. She explained everything she was doing and what all the medications were. She was very reassuring and calming. I had a great experience. My cat Mittens and I are home now and I feel like I can actually sleep without worrying about her.

Went there this morning with two bunnies, and came from Red Bluff. We have been there a few times before, and we’re always told for nail clippings they wouldn’t schedule appointments because the vet techs would be the ones to do it. Today, the staff in the front sent us away and said they recently changed their policy and no long take walk ins. This was not posted on their website, as it says walk ins starting at 8am. Needless to say this was our last time at Valley Oak. The staff didn’t care, all four of the ladies just say in their chairs, not busy, and said they were too busy to help us and needed to make an appointment. After coming here for years with my dog and rabbits, every time was disappointing, and we actually had to walk out after waiting four hours with my dog for a scheduled appointment.Valley Oak DOES NOT respect or value their customers, and their staff is worthless and lazy. I recommend one of the smaller family owned vets in Chico, and definitely not Valley Oak.Will not be going back again for any pet. I would rather drive to the rabbit rescue in Sacramento before giving this place anymore chances.

My dog Sammy had a knee operation at Skyway Veterinary in Paradise.I brought Sammy home Saturday afternoon. Sammy got a hold of the pain pills and ate them when I wasn’t looking. I called Dr.Dunlap at Skyway Veterinary but they closed early. I called down to Valley Oaks Veterinary. I explained to the woman who answered the phone what my problem was with my dog I asked her how much it would cost to take care of him she said she didn’t know. She got irritated with me and handed the phone to the veterinarian whose name was Mike and I explain to him what the problem was and I couldn’t get any cooperation or help. The next day I called up again and the same lady answered the phone and she got real irritated and handed the phone to the veterinarian whose name was Mike and he got on the phone and told me off . Early Monday morning my dog was very sick and I called the hospital again and I spoke to Mike the veterinarian and he was very rude and then he said okay bring the dog down.I pulled my truck up to the door went inside to get Sammy and Sammy died right then so I get on the phone and I tell Mike the veterinarian my dog Sammy died and Mike says oh what type of dog did you have ?I’m so sorry to hear that .Why did you have somebody working there who didn’t care about the animals I’ve met other people who’ve had bad experiences there too.

Had an appointment for my 5 month old pup. my first time ever going to a vet. Was 5 minutes early when I tried to check in, I was told someone would be with me in a moment. Never was even acknowledged after that. The kid who said hed be with me in a moment, ended his phone call a few minutes later and proceed to stare at the window until the phone rang again. Didnt even care to ask my name or reason for being there. There were at least 4 people behind the counter and none of them bothered to even ask if Ive been helped. Too busy chit chatting. Maybe they do have good vets. I wont know. I ended up walking out as my pup and I were both restless and had enough. The eh, whatever atmosphere the front desk created reflects on the people who run this place and its a place that felt liked they dont really care, theyll be another pet to take my pets place. This being my first experience, with any vet, was not a good one.

We had the unthinkable happen to are pregnant poodle. There was nothing they didnt try to save her. We ended up having to put her to sleep. They we very kind and considerate of us and our feelings. Thank you for your kindness and professionalism.

We took our dog Zoe in to Oak Valley late one night and she and we were given only the best of care. Unfortunately, she was not well at all and we had to put her down a couple days later. However the two veterinarians who took care of Zoe as well as the technicians who took care of me were all extremely kind and caring. I appreciate all they did for zoe and for me. They are very compassionate and empathetic.

Called at 11 last night for emergency vet care for my bird to be told the bird guy isnt here tell tomorrow jus to wake up to a dead pet and everyone crying since the bird was my grandpas who passed away so thanks valley oaks you guys did it once again

We took out 9 year old lab in for an emergency late one night. He was frothing at the mouth, weaving when walking, light and touch sensitive. We thought he was a goner for sure. After being helped into a treatment room ( he weighed over 100 lbs) the vet looked at him and pronounced marijuana poisoning!! We were completely floored, as we do not partake in any drug activities. I thought the vet was crazy and quickly looked it up on my phone, while my husband ( a physician) talked medical to the vet. She was SPOT ON! The exact symptoms right there on my phone. We are still mystified as how our dog got into any pot while he was touring our neighborhood, but I guess its everywhere these days. Kids thinks its funny to get a dog high, although in some cases can be fatal. Our dear dog came home an had a nice LONG nap! We were very pleased with the service and expertise that Valley Oak provided us that night.