Worst service experience in years!First, I called to make an apt for 30k service, and the receptionist set me up for a Friday at 3:20, which makes no sense since 30k service is 4 hrs (which I didnt know until later) and service dept closes at 5pm. Later, a service tech calls and tells me they cant do the service but theyll do as much as they can. Oil change and tire rotation.FFwd to day of apt, I show up and drop off my car. They tell me what time to return 530-ish. I come back to pick up the truck and theres a note from the technician we could not rotate tires due to low tire tread. No one called, no one was there to talk to, service shop is closed. I go out to my car and look at the tire they indicated- its literally BALD. I have an hour and a half drive back up hwy 32, and this is DANGEROUS considering the tire condition.I scramble and THANK GOODNESS Pep Boys was still open. I explained the situation, and even though they would have to stay open late, they agreed to put on new tires.Im so grateful for a SERVICE CENTER that was willing to partner with me and help me in a bad situation. All Toyota did was treat me like a number in line.I doubt I will return to the Chico Toyota Service Center. They honestly DONT CARE!

The service is good but they could use a customer-facing person to check people in and out so the service people can do what they do best rather than try to do double duty.

We had our 2019 subaru repaired there after a collision. The service was timely and the staff was very courteous. The manager of the service department went the extra mile to make sure everything was perfect. Thank you

Darren is the greatest! He deserves a big raise. I only do business with Chuck Patterson because of employees like him.Sincerely,Patricia R. Bader

Great parts people

I felt unsafe inside waiting for car service as many workers either had no mask or only wore on their chin. As immune compromised snd over 60 and COVID taking off in Chico I was amazed at all the maskless close talkers inside the sales room.If my company did not require me to use them for first 5 services with new truck, I would go elsewhere.It is not with dying to get an oil change.

Excellent personal service and work done in a very timely manner. The staff was great and made sure i was comfortable during my wait for my car. This is the place to take your if you want it done right!👍

We test drive a hy brid and we love it Ian was great

Purchased & recalled my Toyota for repairs. Family works in the business, good people, been in business for many years . Community loves them ❤️!

Nice pople at toyta serfice center & the seats are hard on back for a long time too

Best place to go fir your car

Very friendly and thorough

Dodge service dept representative quoted extremely outrageous price for replacing 2 tires. After hearing quote, we had another Chico vendor replace tires... getting 4 tires replaced for approximately same price quoted at Chuck Patterson to replace 2.

In&out quick!

Great service

Great