I ended up messing up my PC so that it would no longer even load Windows. Im usually pretty good with this stuff (I work in IT), but couldnt figure it out.I contacted Alex and he was able to take care of it. He got everything up and running perfectly. He also updated my BIOS and drivers and get everything tuned just right. He re-applied thermal paste to the processor, which was necessary because the PC is a few years old and was running hot.I got my PC back in 48 hours and am back to work.