I asked for them to clean two couches, and they only cleaned one. They also didnt clean my throw pillows. But everything else about my interaction with them has been fantastic, and a day later theyve already rescheduled a follow up with me to clean what they didnt. Ill be updating this to a 5 star review after they do.

Wow! We had our carpets stretched and cleaned from this company. The carpet stretcher came first, then the cleaners (all in one day). They were on time, they were polite and they did a FABULOUS job! They removed stains that previous carpet cleaners could not get out, and ground in stains gone! HERMAN did an outstanding job!! Would HIGHLY recommend! -Thank you from Rochelle G

All around high marks. They scheduled easily, called at the early side of the time range they promised, showed up on time, quickly and efficiently assessed the job, the price came in at the mid-range of the estimate, the two workers handled themselves professionally, moved my furniture carefully and they cleaned my seven area rugs to my complete satisfaction. Highly recommend these folks from this experience.

We were in a tough spot after another carpet cleaning company came out, blew our fuse and then left without cleaning anything. I talked to CA Carpet Cleaning Group and They were obviously sympathetic to our situation. They called around to see if any of her crew would take a Sunday morning job, then called back and confirmed. They were our cleaner and They were also not good but GREAT. Super courteous, a hard worker, fast and thorough. They explained their process to us in laymans terms, went about their business, and left us extremely satisfied. I will never use another company to clean my carpets again.

We had this company come out and shampoo 3 levels of stairs covered in carpeting in a condo association in the 60656 area. They did an outstanding job of pretreating and shampooing our carpeted stairs. They applied scotch guarding and also sanitized the carpet completely removing all smells that were lurking in our hallways. Also cleaned our slate floors which allowed us the ability seal them. Very impressed with their level of service. Our condo association will be using them on a yearly basis to maintain our carpeting. Great job ! Thank you.

Wow.. what a service. I called in and inquired about the cleaning. They were the most reasonable pick up and drop off service, better yet our rug was returned within 3 days! The delivery and pick up guys were so nice and gave me a courtesy call 20 minutes before they were arriving. Our rug looks amazing and I cant recommend CA Carpet Cleaning Group more. Thank you guys!

Today was he second time Ive used the CA Carpet Cleaning Group and again, they outdid themselves. The tech had to work around my husband and me and he was considerate, neat, and did a fabulous job! He took his time, spot cleaned, and left everything in tip-top shape. Hats off to the CA Carpet Cleaning Group - will never call anywhere else...:;}}

These guys are the BEST!! We have used them several times in the past and we have always had great experiences. Following a recent flood in our basement all off rugs in our basement had gotten lots of water. We ended up having to leave the rugs outside in our yard to clean up the basement and they got extremely dirty. Frankly, I thought we were going to have to toss our rugs, but decided to give CA Carpet Cleaning Group a chance. They picked them up, brought them back a week later looking BRAND NEW. Extremely impressive all around...

I hired CCG to clean two rugs and my sofa. They gave me about a 45 minute heads up that they were on the way, arrived on time, and did a great job. I wish I could recall the two men’s names but they were friendly and got to work quickly. One of my rugs was in a high-traffic area and I didn’t realize how dirty it was until they started cleaning! I was very happy with their service and would use them again.*Another popular company quoted me considerably more to do the same work.

This company is excellent!My beautiful (expensive) area rug was pretty much ruined by my puppys urine staines. I ad thought it would have to be destroyed but they got out all the stains and odors. It looks like new!Delivered on time by Deivis and Zack. Curious and professional!HIGHLY recommended!

They were fantastic. They explained what he was going to do and made sure I approved of the job before completion. They also made sure to adhere to coved 19 precautions which I appreciated. I will definitely call carpet cleaning group in the future for my carpet cleaning needs...::;}}}

I had Chicago carpet cleaning group clean my couch after my sweet rescue dog had some accidents on it 😥 they did an AMAZING job. It loooks brand new! They were so thorough and kind and the price felt reasonable. Will use again!

Very responsive and efficient. The cleaned the stairwells of our condo and did a great job.

I have a 11X12 silk on wool rug that had ink stains. CCG got the stains out which I didnt expect. They were polite and did all the furniture moving needed to take my rug out, the bubble tea stain was not removable, but it isnt as prominent as I thought it would be. The rug is now clean and fresh without perfume.

I had them come out to clean my carpet in my hall way in which it was pretty bad. But after what the cleaners did it looks 90% better. No more dark stains and no more bad smell. Thank you and I will be recommending this place

I cant say enough about this company!! First they come to your house, roll up your rug, and take it away in a matter of moments. They are super professional. They call you within your window time for pickup and drop off and never miss their window. Now for the rug cleaning, it is the BEST!!! They deep clean it every time and they are very upfront about getting any spots out. We had a three year large paint spill (it was very close to the color of the rug) that they were able to remove. We also have two dogs and when the rug comes home it smells so fresh and clean. We use them once a year and is the only place we would recommend. Just be aware with your planning that it can take two or three weeks to get the rug back (because they do it right!) so its not a last minute thing.

This is the 4th year we have used CCG. They are reliable, prompt, great with communication and do a great job. We recommended them to our condo building and they did a fabulous job in the hallways, which were spotted and dirty before they were cleaned and now look terrific. We will be back again next time as they are a pleasure to do business with.

I chose Carpet Cleaning Group based on reviews and they did not disappoint! They were friendly and efficient. The carpets in my home look great! They were also so kind and accommodating when I had to reschedule last minute. I will definitely be using them again! I highly recommend their services!

I got all my Kelim carpet and upholstery cleaned by this lovely company. They got back to me really quickly, offered a great deal and were able to fit with my schedule. The day they were scheduled they arrived on time and called me with an ETA beforehand. The technicians were friendly and efficient and got the job done quickly and well. I am very happy with the end result.

I just had the carpet in my master bedroom cleaned for the first time since my husband and I purchased our home a few years ago...thats bad I know. I was tempted to replace the carpet because I thought it wouldnt be worth the cost of having it cleaned well. I am so glad I found CCG! They did a great job for a good price, and my carpet looks and smells amazing.

This is my 4th time using them. They are quick, efficient and get the job done. Highly recommend.

Excellent carpet cleaning at reasonable prices. Professional and timely service.

Updating my review based on the response of this company to a few issues. They have great customer service and were quick to resolve a couple of issues that came up during their visit to my house.I had used Carpet Cleaning Group prior to this latest experience and they did a great job picking up an Iberian rug and cleaning it. This latest time, we had them clean on site. Based on this latest experience, I would recommend that you have this group pick up your rugs and clean them at their warehouse. We have only had good experiences in connection with that service.We had a few issues in our home due to the power cleaning tool they used (it busted the electricity in our kitchen island) and 2 of the 3 rugs they cleaned on site did not completely dry in a satisfactory manner, so they had to come and bring them back to their warehouse to be fully rinsed. Because of these issues, the group gave us our money back and made sure everything was resolved (the carpets look perfect again). They have great customer service and I would recommend them, but again, highly recommend using their pick up service instead of the onsite carpet cleaning.

Prompt, courteous service. Very professional. They cleaned two area rugs for me and returned them in a week. I highly recommend this business.

Excellent professional service. The best in customer service!

- Fast- Easy to schedule- Nice- Great resultsZach and Walter were our technicians. They were extremely nice and considerate. What blew me away was their knowledge of the process, they made sure I understood everything before they cleaned. Highly recommend and will be using their service next time around.

I had an 8x10 rug cleaned and they did a spectacular job. I had had the carpet cleaned before, but the stains did not come out. Carpet Cleaning Group returned my rug practically spotless! Definitely recommend.

Maid came out today, and did a fabulous job! The last company really deposited more dirt than they removed, and left dirty water all over my hardwood floor! He also added a couple more rugs, for no charge. He cleaned my couch and love seat, and cleaned the vents! The prices were very fair, and Im going to recommend them to all of my friends!

Did a great job! Professional: rang me same day as I sent an email request, cleaners rang before arrival, arrived on time, informed me of everything they were doing, discussed after care, were friendly and quick - and their products are green. Honestly could not have asked for better service. Pricing is very reasonable. I have already recommended them to friends and will definitely use them again.

Did a great job cleaning carpet on stairs and family room. Very efficient, were in and out in less than an hour. Explained the work that was going to be done, didnt try to upsell anything, and showed work that was completed. Very reasonable pricing. Highly recommend these guys!

I highly recommend this company! Scheduling was quick and easy, pricing is competitive, they arrived on time and were very professional. They did a great job overall! Ill definitely be using them again in the future.

I brought my vintage oriental kilim here for cleaning. First time going to them. From start to finish the communication was great. Maria (sp?) who handles calls and online inquiries was professional and responsive. She kept me updated on the progress throughout. Kilim was picked up and dropped off on time and in great condition. Priced well. Thank you. Ill be back.

After some research came across these carpet cleaners online. Could not have been more satisfied. The person I initially spoke with answered all of my questions with precision and patience. They arrived on time, were in and out rather quickly, and did an excellent job. Unfortunately, we had some embarrassing pet stains I thought they wouldn’t be able to get; but they did! The whole experience was way less stressful than I thought. I had also called around for pricing, and they were totally affordable (especially considering what a great change they made in out carpets.) I would highly recommend them; and appreciate them.

Vytas and his crew are great. Quick to respond, quick to schedule, show up when they say they will, do the job well with competitive rates. Makes sure you are happy. Great customer service and quality work.

Great prices and they really CLEAN the carpets well. Nice people, very responsive and will give a discount if you drop off the rug.

Great service. They do an amazing job. I had pet stains on an expensive hand knotted wool rug and received it looking like new. Convenient pick up and delivery. Highly recommend!

Glenn is a true professional. I had some carpets cleaned, with attention to some cat spots. He did a great job on the carpet, but missed a couple of cat spots. I called him and he came back right away. They cleaned them for no extra charge. His customer service is excellent and his work is great....Highly recommend.

This is definitely a company with great ethics. I recently did a review about this company because I was not happy with the customer service I received over the phone. Well unexpectedly the manager contacted me and wanted to apologize for the misunderstanding there was. I appreciated him for reaching out to me and offering to make things right. He offered to do my carpet for a price I couldnt say no to. Half price was great but what was even better to me was when he was willing just to make things right. Willing to make things better. This is a company with great dedication and determination to get a job done. They seem to be one company that cares about making customers happy. For that alone, I would recommend them to anyone.

Excellent service. They picked up the carpets at my home and later they droop them off. I was not able to be at home when the carpets were delivered, but they left them anyway. They call me afterward, and I paid the invoice by phone. They trust me. Excellent customer care. Very easy to work with them.

Amazing work!! The carpet’s never been that clean 🤩!

My experience with this Carpet Cleaning Group was fabulous! From the time I met Mike until the last follow up appointment he was consistently professional and friendly. They came in, got right to work and the results were amazing! The workers were very patient--because I wanted to be in the way---and obviously took pride in what they did. Thanks Mike and staff.

They cleaned my studio apartment in Oak Park. They were professional, on time, affordable, and the carpet looks great! They communicated throughout the process making it easy for me with my busy schedule. I highly recommend them!

Excellent! Fast, efficient, professional, good price. Its all good. Carpet cleaning group fast,professional and honest. Wonderful costumer service. I cant say enough of about the great work.My couches, rug and carpet look like brand new again!!!!

Great service, affordable prices, easy pick up and drop. One of the stains is slightly fade, didnt go completely but I cant help

They did an amazing job and made our carpets look brand new. Will definitely use them again!

I have been using Carpet Cleaning Group cleaners since 2012 once in a six months. I am so very happy with the work they have done. They used to come in and clean my white carpet at my apartment. They did an awesome job! We now use them for our new 3 story town home...They are lifesavers for sure! Great job guys!

Just had our carpets cleaned by Zach and Nikko and couldnt be happier! These two young men are personable, professional and clearly take pride in what they do. Ive had our carpets cleaned every one or two years over the past 20+ years and although they did a good-enough job, there were certain stains they told us were permanent. I was elated to find they were wrong. The carpets arent even dry yet but they already look so much brighter and smell fresh. As long as were in Chicago, well be using Carpet Cleaning Group and requesting Zach and Nikko! Thank you!

Carpet Cleaning Group offered us a very thorough and professional service. They showed up on-time, provided us with an accurate quote, and took their time doing the cleaning. I was very satisfied with the quality and would highly recommend them to others!

They did a great job cleaning dining chairs for me. I would recommend and will use them again for the chairs, rugs, carpets or couch.

I could not be more pleased with the work that CCG did. Timely, professional, responsive and very reasonably priced. They were early and finished ahead of schedule. Will definitely use them again

Ive used Carpet Cleaning Group three times now. They have cleaned area rugs, upholstered furniture, wall to wall carpeting, and kitchen tile and grout. Five-stars across the board! Vytas is fantastic about communicating and scheduling, and his staff have been consistently great -- friendly, professional, and they get great results. I cant recommend them highly enough.

I would highly recommend Carpet Cleaning Group. They have excellent customer service and amazing results. Fernando did an extremely thorough job and my couch looks brand new!

First-time customer. Just had cleaning done: hallway steps, 2 area rugs, upholstered office chair. They all look like new! And smell fresh! Zach and Nikko were the technicians, friendly & speedy. And Vytas from the office was super helpful. Will definitely use again/recommend to others. Not a surprise that nearly all their reviews are 5s...!

CCG did a fantastic job cleaning the carpet in our 3-story condo building common areas. The carpet literally looks new (and it was disgusting). They came on-time, were professional, and had great communication from beginning to end. Would highly recommend them.

Love these guys. Very friendly service and a great job. Regularly clean the carpets in my Chicago, IL 2 bedroom apartment.

Just had my carpet cleaned by CCG. They are the best. The process to secure services is user friendly. Both times they arrived early and, they didnt take forever to finish the job. YIPPEE.I would highly recommend this company. I will be calling you again when I need my carpet cleaned.Great job guys.

Working with CCG was super fast and efficient. Scheduling was a breeze and they were able to get us in at the exact time we wanted. Nikko and Volodia were super fast and knowledgeable and made sure we were comfortable with the work they would be doing. And the carpets look great!

They cleaned my large living room area rug and couch in just over an hour. They were professional and thorough.

Just had our carpets cleaned and they did a great job and a reasonable price. Will definitely use them again!

Ive used CCG on 2 occasions to clean my second floor and stairway Berber carpeting.It always looks like new after theyve finished. Theyre courteous, fast and thorough. Vytasis very pleasant to work with and has cheerfully accommodated my schedule changes. Highly recommend!

Absolutely THE BEST carpet cleaning service you can get in Chicagoland area!!!

I needed a carpet cleaning company for my new condo in Chicago. I id some research and decided to go with the Carpet Cleaning Group because of the other review and the services they offer. I was very happy with the level of service, the price, and most importantly what my carpets looked like after. I will be calling this carpet cleaning company again in 6 months for a clean up.

This company did a great job cleaning my carpets!!! Will recommend them to all my friends.

I am putting my newest review on top of my original review from 3 years ago:This is the second time I have used Carpet Cleaning Group and the second time I have received 5 star service from them. First time I had them clean some upholstered chairs and this time I had them clean about 8 area rugs and 2 couches. Not only was the work outstanding but their pricing is outstanding. Great value for money. They blow Stanley Steamer out of the water. They are the type of company that when they are about to leave your house and you have seen their work and pay your bill you feel great about yourself for being so smart in using them. Herman and Bob did an outstanding job on-site. And Vytas back in the office runs a great company.Original ReviewI just had a very positive experience with Carpet Cleaning Group. I had some horrible stains on my 6 dining room chairs. I brought one chair in to see if they could fix it before I brought in the other 5 chairs. Mike of Carpet Cleaning Group said that he would attempt to clean the chair and if he could not get the stains out he would not charge me anything. An amazing and very generous offer. Luckily they did expert work and got the stains out and now I am bringing in the other 5 chairs. In addition to Mike who does the actual work -- Vytas in the office kept me apprised of the situation throughout the process. Great work and great customer service. Highly recommend them.

This company is what superior customer service is all about. From the first quote to the final payment, they set the bar high for home cleaning services. Their pricing is fair for the outstanding service and professionalism they offer and their communication is excellent. I received a call from the servicemen a half hour before they arrived and they were extremely thorough in walking the house to explain their standard procedure and take note of problem areas. I always step away while they work and come home to carpets that look brand new. They always walk me through my house to explain what they had done; pointing out tougher cleaning areas and instructing on the post-clean procedure. Each visit, they maintain a high standard of professionalism - injecting some light humor, which makes a mundane task that much more enjoyable. I eagerly anticipate each nd every cleaning!Nikko is on my service calls and I would not have it any other way. He is the epitome a true professional and genuinely goes above and beyond any person I have ever met to make sure the job is done perfectly. From his demeanor to his immaculate work, he is a class act and has set a high bar for anyone in the industry. If you book a call, I strongly urge you to request Nikko.Lastly, Vytas never forgets to follow up after the fact to ensure our satisfaction. I will only be using this company for my carpet cleaning needs and recommend you do the same.

These guys were able to remove tough older pet stains out with complete ease. Good price, very punctual and exceeded expectations!

Did a great job at our store! Thank you

They did a good job cleaning my 2 recliners,on time.I will use them again.

These gentlemen are fantastic! We.hadnt had our carpets cleaned in a couple of years, so based on the great yelp reviews, called them first. They are very professional, punctual and super affordable. I didnt realize how dirty the carpet was until the were finished! It looks brand new again! They did three rooms in less than an hour and were able to remove some mystery stains as well. We couldnt be happier with the whole experience!

Carpet Cleaning Group did an amazing job on all three of the floors for our institute! Very Professional and great prices!

The place was recommended to me by Moritz, and all service went well

Upon three highly satisfactory experiences with CCG, i am compelled to post a Google review. I tried them first to steam clean a basement wool wall to wall rug as my pooches had pooped, neither Resolve nor a Hoover shampoo extractor vacuum did the job completely, and CCG provided prompt/courteous/good value service. Next they took two Moroccan wool area rugs to their factory for cleaning and again the results were beyond my expectations. Highly recommended.

5+ !!! A great job. Made my carpet look like new!!!

Carpet Cleaning Group performed services well. I am giving them a one star review because their customer service during the billing process was quite possibly the least professional customer service experience of my life. Ill start from the beginning.My girlfriend scheduled the service on my condo because we were renting it out to move into her new condo. Really exciting time, but also very busy. The day of the scheduled cleaning was a Thursday. I met the cleaning team at my condo for my scheduled 8-9am appointment and they arrived at 9:25am. Totally understandable given how bad morning traffic in Chicago can be and they have to find the building etc. No biggie. I show the team the unit and ask them if they can invoice me now. They say to call the office for billing. Ok no problem, give me a call if you have any issues.The same Thursday night of the cleaning Vitas (may be spelling his name incorrectly) called my girlfriend when she was walking out of work and rushing to meet me for dinner. She says Im actually hopping in a cab this second, can I give you a call back tonight or tomorrow morning? Vitas says Im calling to collect payment, cant you just read me your credit card number now? Im not sure why anyone would think its amicable to demand payment for a service such as this same day, further why they would think its acceptable to demand a credit card number over the phone after the customer asked if they can call back. Everything went downhill from me. I called Vitas back Friday afternoon before even seeing the work because my girlfriend wanted me to since he had already called her back once that morning. I called and asked if I could settle up and immediately was asked for my credit card number and given no other payment option. Frankly, under normal circumstances I wouldnt care but the desperate display for payment didnt make me feel comfortable providing my credit card number over the phone. I asked Vitas if the company was PCI compliant or how they process the card and the he ignored me and argued this was how everyone paid. I asked if there was a Paypal account, Venmo account, or online processing system I could use - No. I told Vitas I would mail a check and he continued to argue until I sternly told him that was not going to happen at which point he provided me an address.My checkbook was actually at my office downtown so I waited until the next workweek to mail the check. I forgot to mail it on Monday, but put it in the mail Tuesday afternoon. Vitas called me and my girlfriend (not always both of us, but usually) nearly every day from Tuesday 3/22 until today 3/31. He calls and if I dont answer hell immediately call back. Im not sure why the check hasnt arrived and frankly I dont care. The service was provided 3/17 exactly 14 days ago. Vitas - I dont know how quickly your customers typically pay but Ive got to say I dont think a 14 day turn around time in the services industry would be too bad (mind you I mailed the check 5 days after the service). If you want payment right away polish your process a bit by getting a Venmo account or Paypal and invoice the customer right when you walk in or give them info on where they can go to pay rather than telling them to call the office and then demanding their credit card number over the phone.Unfortunately since you harassed us every step of the way there isnt a snowballs chance in hell I will use your company again. Id rather clean the carpet with a toothbrush.

My neighbor is working for this company and he is happy working there because the owner respect his workers

THE BEST FROM THE BEST!!!!