Denise was seriously the best!!! She knew every answer to every question I had! She spoke very professionally and was very happy it was actually clear English!!! Your business would double if Denise was the person that every person talked to. I can’t explain how happy I was to have Denise as the representative who I talked to. Like I said, she’s the best. I hope in the future I get to speak to her again!!

Always has a reliable lower rate company to utilize and the ladies down on Belmont are always professional.

Felicia was great. Very professional. She was very understanding and found me the best price option i needed for my SR-22. I will definitely be recommending them to family, friends, or Anyone inquiring about a great insurance company.

I have had multiple insurance companies and this one is the best! Gave me the same coverage as my old company for $80 cheaper a month. Highly recommend!

Denise made my day. Total professional. Answered all my questions. Hope this company has more people like her. God bless.

I have been getting my auto insurance with UAI for few years now and so far my experience with them have been wonderful. Laura R. the customer representative I’ve spoken with today and helped me with my insurance was awesome! She is very efficient and made the whole process smooth and quick that I’m beyond impressed with the service!!

They were able to help me compare rates and find the best plan for us. Marina was so nice.

Best prices. Good customer service. Ive used them for over 10 years.

They were extremely patient and helpful. Got everything taken care of and got me good to go with my sr-22.

I love them, very affordable insurance from the 1st time I chose them untill know, years later will stick with them. Ask to speak with Angela she was amazing help very polite and professional. She was able to get me the quote very fast adding a second driver and worked with my schedule to give me call back when I was off of work. Thanks Angela! Very very affordable and the payments are the best

So i was looking for car insurance and i saw united auto insurance with 4.4 stars i was mmm thats not bad, but when i receive my card policy it was american alliance, they have 1 star, dont ever choose UAI im still waiting for my refund, i got geico, im paying $20 more a month but is worth it,

Fantastic Service! Couldnt be happier or relieved after my experience. Felicia, who tended to my call answered all my questions, and processed my insurance policy as well as file my sr22 form in a easy timely fashion. 5 stars all the way to united auto insurance and especially Felicia! Thanks for everything.

I love this insurance company. They are inexpensive but quality. Ive had one accident while with them and they were very good at taking care of the claim and my rates barely moved. Will definitely recommend!

Sally was amazing and was able to get me insured within 20 minutes! Make sure to ask for sally!!!!

I needed SR22 coverage and the representative was so pleasant and informative. I will definitely recommend my friends and family.

This agency is under written by American Freedom Insurance. They have a history of closing claims, not responding and stealing your car if you have an accident and file a claim. You can check them out on the BBB website and see they have a 1.3 rating. You’ll be seeing them on American Greed at some point I’m sure.

Denise Marie Provided me with excellent serviceand created an excellent experience for me during theRenewal of my policy and made it extra easy using sign doc and completed my policy and insurance needs in one day. Thanks Denise MarieE.Clark

Denise was kind and very informational. She explained all my needs and got me insured within minutes. Thank you Denise for your amazing customer service!

We have not needed them yet, thankfully but So far so good.

I called for a quote, and happened to get a nice woman on the phone. By the Name of Mrs Felicia, she was very professional and informative about my new policy. To those out there, if looking for good car insurance, definitely give UAI a call. And definitely ask for Felicia 🙂

I am 23 and have never opened up a policy on my own. Previously I was will a major insurance company that was charging me about triple the cost for minimum coverage. Denise not only used her knowledge but true concern to make sure that I was well informed of my future policy and making sure I didn’t feel like I was being overcharged. Denise did not have to care, and it speaks volumes about a company who hold their employees to standards with customer service. Incredibly thankful for Denise and United Auto. I can confidently say that I feel supported by my car insurance provider and with someone like Denise behind the company... it’s hard to understand why people would obtain their (car) insurance through any other provider. I might be paying for insurance on my vehicle but it’s nice to know that the company also gives a damn about the people purchasing

Denise Marie was great. Answered all my questions. Great customer service.

I was able to receive a quote very quickly with the help of Denise. Denise had great customer service. She answered all of my questions. .I appreciate her help.

Great customer service and affordable prices!

State Farm tried to sue me over one customers claims. U.A.I. took care of everything...I didnt even have to go to court.

Very poor insurance company that dont answer their phone when trying to make a claim. This non-standard insurance company is just here to take your money

I tried to get insurance online finally had to call. Spoke with Jennifer who was professional and very helpful. I dont know why I was hesitant about calling glad I did and Jennifer was so nice and polite. It was a productive call oh yeah United Auto Insurance is very economical.

Nice and proffesional service. The phone and in-person staff were very courteous.

I have been with united for 20 plus years. Best insurance hands down !. Best prices. Policys customer service. Have never had problems. Highly recommend 👌

My insurance Agent was Felicia and I wanna say She was amazing. It was my first time ever getting insurance so safe to say I was lost and a little bit confused but She walked me through It just fine and made it simple and got me a nice budget. I really appreciate Her customer service as it truly went a long way.

Great insurance and affordable rates.

So far UAI has been the best priced liability insurance company that Ive found. Havent had to file any claims yet but for the money you can save and put that aside for emergencies.

Easy in and out for all your insurance needs.

Felicia was very helpful. I was In a rush to make sure my car was covered before I went to work. I had the proof of insurance I needed within 10 minutes.

Best auto insurance company best rates nobody can beat this company and nobody has beaten this companys price with my auto insurance rates Im 38 and I started on my insurance when I was 18 with these people.

My grandson chose United Auto Insurance. He have had the misfortune of 3 accidents which none was has fault. All claims were settled by UAI and he was not dropped. You dont know how good an insurance company is until you have to file a claim. I would recommend UAI. Excellent service.

Called UAI, got a quote, 4+ stars. Insurance company I actually got wasnt UAI, it had 1.5 stars. Got in an accident, dash cam shows the person pulling out in front of me, as I went to pass in a passing area, driver without signaling made a left turn. I had to find my own 2013 Chrysler 300 to get it towed to their preferred shop, they said theyll fix it, then deemed it totaled. I sent the dash cam footage to both companies. My company kept saying they had the wrong number to reach me, other company said I didnt have the correct claim number to view the video.

My agent that I spoke with was Maria not only was she very professional but also courteous and she laughed at my jokes. Would recommend anyone to her for any insurance needs

One of the only companies out there that charges you transaction fees for any sort of online or phone payment.The only way to make a payment without having to pay a transaction fee is via hard mail or driving to their office.While most companies eat that transaction cost, they pass it on to customers.

Very helpful customer service. Above and beyond my expectations.Thank you.

Felicia was able to provide me with a great quote. She was fast & efficient in taking care of me.

I am extremely disappointed in their services. While I appreciate getting an affordable rate, what I do not appreciate is the lack of quality of the third party insurance they broker out to. If you purchase insurance through them, hope that you never actually need to use the insurance as it is worthless. I have requested a call back from United Auto Insurance from a manager or supervisor three times now and have yet to receive a call back to discuss my experience and to receive some help. It has been three weeks. Spend the extra hundred bucks and go with a reputable insurance company who responds to calls and emails and actually values customers and services them! UIA takes your money and then wipes their hands clean of you!

Angela was very helpful and informativeI was able to get insurance fast and easily over the phone at a good price. Thank you!

The customer services associate made restarting my policy a breeze and worked with me to find the most cost efficient policy for full coverage on my vehicle.

Jennifer was amazing. She answered my 1000 questions with a positive attitude. I was done getting the insurance I needed in under 20mins.

Great and easy to renew my policy, agent Denise Marie was so helpful, great customer service.

Jennifer was very helpful with me and got me the best deal for my car insurance

Cheap insurance at minimum coverage, havent had to file a claim yet so I guess Im glad that I have insurance now. Also the reps on the phone are really nice and are really helpful

Felicia is a very nice person and she will help you get the job done as soon as possible thank you Felicia

Decent but 69.00 for liability insurance is way too much

No referral bonus and no good customer service sounds like a shark pool no deals

I spoke with Jennifer and she provided full detailed information for the type of policy that I was interested in. She immediately generated a quote for me after completing all of the required information needed to do so. She also called me back after I went to transfer funds to another debit account to make complete the policy. I am very grateful of the service that Jennifer provided, that is very very rare these days. I will refer people based off of the service that she provided.

Had the pleasure of working with Angela she was very professional and helpful. Easy to work with and understand

Angela was upbeat and took her time to listen and got me the best deal! I highly recommend UAI!

Felicia was amazing trying to find me the best rate..very caring and very professional!!! United auto insurance I highly recommend to everybody!!!!

My policy with United Auto was expiring. So, I began shopping around for the best quote possible. After shopping around for the best quote possible, I renewed my auto insurance policy with United Auto Insurance (UAI) on January 7th. After reviewing the details of my policy as well as receiving better quotes and more questions answered by other insurance companies, I decided to cancel my policy. On January 14th, I had contacted them by email to cancel my policy due to me starting a new policy with a different auto insurance company, but it was the correct email. So, I contacted them by phone to retrieve the correct email address to do so. On January 15th, the insurance agent from the new insurance company who I was working with contacted UAI on my behalf to cancel the policy, but they gave him a hard time. Since I was ccd in the email, I replied and stated that wanted the policy to be canceled immediately. Anna from UAI contacted me by phone and made it very hard for me to cancel the policy by demanding a physical signature from me when they had a digitalized signature from me when I renewed the policy. She was trying to retain my business, but I wasnt buying it. And When I mentioned legal action, she stated Is that a threat. Later that same day, I received a phone call from Teresa (manager) from UAI. When I shared what took place earlier that day, she apologized for the experience and she sent an email that requested my digitalized signature for the cancellation. I provided the signature and sent the document back. On January 28th, I contacted UAI about my refund because I never got my money back. The rep stated that Teresa had left for the day, took my message, and stated that she would be in the following day from 9am-5pm. I called the following morning, on January 29th, but after being on hold for more than 10 minutes without being updated, Teresa was unable to speak at that moment, but I was informed that she would give me a call back. Later that afternoon before 4:40pm, I called again since I had not received a call from her, but the rep stated that Teresa had left for the day and stated that I can try again on Monday. As angry as I was, I stated that I would just leave a review about them. To this day, I have not heard back from Teresa or anyone from UAI. And I never got my money back even though the policy was canceled like I requested as of January 15th. Just dont choose United Auto Insurance. Youll be disappointed when the time comes to file a claim or if you want a refund.

Good fast service for basic auto insurance, never had a claim so I cant speak for that, but if you have an older car and need basic coverage this place is good and cheap. Got coverage over the phone.

I spoke with Felicia from United Auto Insurance today and she was a great help. She was nice and professional and remembered me when I called her the next day. She gave me a cheap plan and understood my situation. Would recommend United auto insurance, and Felicia to speak to!!!

Felicia was amazing she was really helpful in this entire process took about 20 minutes. 10 out of 10 would definitely come back or refer a loved one.

The representative was polite, answered my questions promptly and explained the policy does and cannot do, clearly and professionally! Great insurance quotes and will continue to be a valuable customer. Thank you.

What A Shame on a Name..!!We brought the insurance from this company in 2018 I believe moving from All states, we thought these people are providing cheap rates (the biggest mistake we did). But as we saw the name United Auto insurance (Sounds like a Brand) & We saw reviews (obviously they are paying to remove bad reviews) and decided to give a try.But like 90% people in the world we didn’t read the Terms & Conditions before signing the papers.This company gave us an insurance provider which is so bad that you can figure out by the Name: American Alliance Casualty Company (y’all can check their reviews). And we found it later when we had a misfortune 2 weeks back where our car got stuck in water in subdivision & engine got failed to start. We called this people and that moment they asked us to call American Alliance. ok we did that they took our statement & later decided to totaled the car.when we tried to call American alliance, they weren’t answering our calls & kept us waiting for more than hour all the time.So thought to give a try to United Auto Insurance as a parent company i was hoping a little help from their side that at least we can get someone to reach to American alliance asking for status of our claim.But this united people are like we do not have any records of your claims and you need to deal with American alliance because we just sell insurance.And now after 2 weeks they are sending me renewal of insurance notice. What you guys are gonna insure? When I do not even have vehicle with me. at least have courtesy to reach out to your customers so that they will never feel that they made a mistake choosing u which they already did.Definitely a Cheap Insurance so their Company.

From day one not only was everyone I dealt with so accommodating but also the least expensive quote I got. Seriously A+ service. Can’t say enough good things. If you’re in the market for car insurance UAI is the way to go.

United Auto insurance have been my agent since 2018. June 15, 2020, I had a hit and run accident. The policy they sold me is worthless! I was told by their scam insurance company, that they only want to pay $233 dollars over my deductible for my automobile repair. Its too late for me,but I want to warn any potential customers to stay away from this unethical company. They just want to collect and keep your money! They do not care about their customers! You are just fine, until you have an accident. Then, you will see why I gave United Insurance this review.You have been warned!!!!

Called UAI to get a quotation and was on the phone for more than 15mins. The lady I spoke to wouldn’t even listen, she just transferred me to another extension.

Great people to work with and best pricing around. Highly recommend.

I was very Thankful and Grateful for the the experience I had with United Auto!My current auto insurance I felt was taking advantage of me and I heard from a friend to check out United .I was very skeptical at first but Felicia put my worries to rest!Not only was she honest about these difficult questions I had but she saved me a lot of money on a quote and helped me to cancel my current insurance. She knew exactly what I needed to know and how to do it.The service was fast,reliable, and left you with a sense of relief. Thank you United Auto and I definitely recommend anyone who is looking for affordable insurance to check them out as well.⭐️⭐️⭐️⭐️⭐️

Very good company much better than other greedy companies. You made my day Thank You Denise I will sleep better tonight!!!!

Is there a code called paint it red.

Always rude to the customer!! You are a representative you should have nice with the customer. Always yelling on me and every single time when I call. You should go to see a doctor mental health before become to work!

Just because I need cheap insurance.

So far so GOOD! I would like to say that my experience as a first time caller and as a first time customer was all on point. Your representative Denise was key to closing this transaction. Her phone etiquette and knowledge of the auto insurance process is a plus! I would normally say to please commend Denise for a job well done, but that personally sounds too cliché. Please commend Denise for how she humbly connected to me / the customer and in representing United Auto Insurance.Sincerely,A HAPPY CUSTOMERSantos Velazquez

Cheap. Good.

Cheap and great. My husbands driving record always caused our insurance to be through the roof, and what they charge me is beyond affordable and fair.

Thanks to Denise Marie my experience renewing my policy with UAI was pleasant. She is very nice, helpful, fast and efficient.

Felicia was very helpful and informative. Thank you!

Very disappointed in the customer service at this time. They have always been great. Been with them over 5 years. All of a sudden, I purchased a new vehicle and needed full coverage. I decided to go with Allstate. I needed them to email me a declaration page showing I have beencontinuously insured. Two weeks later, I cannot get them to help.

Olivia did an excellent job!!!Thank you so much!!!

Jennifer is wonderful and very helpful she receives all 5 stars. I received a great quote and I am happy to be a client with United Auto Insurance.

Where should I start?Some one help me.After many tempts (they hung up the phone many times) to contact them, the best Glenda could do was to get my info and pas it on to her (the rep).Fed up with them, after many calls, I asked for a supervisor. No supervisor in the office - I was told.I asked for the corporate phone number - the one I dialed was the only number.Do you know who I blame for all this experience?You got it - MYSELF for buying my policy from them.I promise - I learned the lesson, but the hard way and it hurts.I am sure they are busy posting nice comments about themselves.

I worked with Felicia and she was amazing. She helped so fast answered all questions. Not only that but she saved me almost 800 dollars with my policy

The experience that happened with Felicia was above and beyond. The best customer service Ive had in a long time. Thank you so much for your help and guidance!

Shout Out to Felicia....I started this quote online over the weekend and was unable to process. She gave me a call first thing this morning which I greatly appreciate. Because would she have not called. I would not had even gotten insured or finished the process. Thanks so much Felicia.

Dont expect this company to work with you if you are unemployed due to the virus. Every other company that I have had to deal with have been very helpful. This company just wants their money. Rates are cheap but so is their service.

Felicia was extremely polite, patient and helpful! They were the LOWEST cost insurance but with great coverage as opposed to others I called (like the General). I have a horrible driving record and need to hold an SR22 in addition to my insurance and Felicia made me feel comfortable and at ease with this normally stressful process. HIGHLY RECOMMENDED!!

Denise was very professional and met all my needs in a timely manner.

Poor customer service, I was told there was no manager available repeatedly. Then miraculously a manager was available. Seems like they are in need of staff training. Or staff replacement entirely. After this experience with this company I will no longer do business with them and highly recommend going elsewhere to find insurance. This is a third party insurance broker. Cut the middleman out.

Please DONOT buy this insurance. They have been sending me renewal notices every 2nd day but never sent me policy document and/or ID card. I requested them to mail me copy of ID card many times and after multiple follow-up, I didnt receive it yet.The support staff is absolutely un-professional and never apologize for any delay.Despite of multiple requests to send policy document, I never received one. During pandemic I have struggling hard to get a print of insurance.I made a payment online 5 days prior to renewal and all I get is that the actual insurance company is reviewing document and will take 2-3 weeks to send the document. Its a SCAM. Do not go buy there price, they are cheap in price and SERVICES TOO.

They are amazing and cheap. I definitely recommend them completely

What a scam.They obviously pay to have poor reviews removed.Here’s my story so everyone else can avoid this place.I get a quote for a 6 month policy. It’s obviously far cheaper to pay it all up front.I pay the $297 in total and accept the terms and conditions. A month goes by and I get a bill in the mail for $61, saying that’s still owed. I would have paid the entire thing upfront. Who puts down 5/6ths of the amount?And then to boot, they send an additional contract that needs to be signed with ridiculous terms and conditions, which I wouldn’t have put the payment in full if they made these obvious from the start. I’m disputing it with my bank as a false charge.The place is scum.

Good start up ins company to start with

Friendly, fast and low prices 👍👍👍

Friendly and quick customer service. Price was good for a non-licensed driver ($99 down)

I called while buying a new car as suggested by the dealership. They were fast and well priced! I had my insurance card within minutes! Glad to off been recommended to this hidden gem!

Jennifer was patient with me and explained so I understood what I needed and how to go about it.

Never a problem here. Had them for about 5yrs now

Jennifer got me exaclty what I needed and got it done fast.

Hi,Felicia was very helpful and informative. I like to get straight to the point and have all of my questions answered. She informed me about the different policies and what would works best for me. She did an incredible job and offered me to call back and speak with her if I had any other questions or concerns. I did have a question about 10 minutes later and she was the one who answered the phone and provide the information.Thanks

Denise was awesome. Quick and professional. 😊👍

I used their drive tru to make a payment today. On top of taking forever to process my payment the lady who gave me my receipt seemed like she was having a bad day. She just put my receipt in the tray and just stood there. I told her thank you! 🥴

I love their great customer service. I also love how you get free roadside assistance included with each policy. Thats what sold me....and their annual coverage rates are awesome.